Area SV Sales Manager -BCO (5B/5C)

Overall, Job Purpose

• Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
• Direct customer sales, strategically developing key Beneficial Cargo Owner (BCO) segments including Key accounts (CIF and FOB) and Tender including Automotive, Chemicals, Retail, Food and Beverage, Agriculture, and Machinery.
• Drive the highest levels of quality towards the assigned BCO Accounts, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
  

Job Specification - Key Accountabilities

• Evaluate customer potential and conduct MR Sales Planning.
• Continuously improving the customer portfolio by securing new accounts and removing underperforming accounts.
• Ensure regular updates of all activities in Salesforce.
• Review customer performance with Sales Manager and define appropriate actions.
• Where appropriate for their market, they serve as specialists for a segmented vertical
• Prepare and conduct visits, report and follow-up on visits.
• Conclude contracts for MR customers (proposal, negotiation, closing).
• Record commitments (tender tracking/commercial).
• Drive CU business for foreign MRs and adhere to Push-Pull process.
• Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
• Provide feedback on the market including rates, competition activities, market conditions etc. to all relevant stakeholders.
• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
• Provide clear info to Sales Coordination regarding handover to Customer Service.
  

Qualifications And Technical Job Requirements

• Apprenticeship in Shipping or bachelor’s degree.
• 5 years of experience in the maritime industry or equivalent combination of education and experience.
• Experience in Sales and/or Customer Service functions.
• Advanced negotiation, decision-making and presentation skills, self-confidence and friendly when dealing with others.
• Demonstrated strong listening, verbal and written communication skills.
• Self-starter, self-motivated, resourceful and responsive.
• Demonstrated ability to multi-task, set priorities, organize work and implement action items.
• Analytical skills.
• Ability to work effectively in a team environment and good interpersonal skills.
• Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office).
• Fluent in English.
  

Competencies and Values

• Care, Move, Deliver
• Positive attitude can do attitude.
• Proactive
• Energetic and good team spirit
• Enthusiastic
• Commitment to task
• High Integrity