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Arabic Language Expert

Arabic Language Expert

eClerx

3 years

0 Lacs

Mohali district India

Posted:1 day ago| Platform:

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Skills Required

chat support audit auditing compliance service communication reports calibration training metrics crm certification

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Department:

Location:

Work Type:

Experience:

Job Summary:

Arabic Language Expert

Key Responsibilities:

Listen to and audit voice calls and chat transcripts in
Arabic
(and English if required) to evaluate the quality of service provided.
Monitor interactions for process compliance, communication etiquette, product knowledge, and customer experience.
Identify improvement areas and share actionable feedback with relevant stakeholders.
Prepare quality reports, summaries, and trends based on audit outcomes.
Work closely with trainers and operations team to ensure corrective and preventive actions are implemented.
Participate in calibration sessions to align with client expectations and quality benchmarks.
Assist in translating training material, SOPs, or internal communications between Arabic and English as needed.
Support any client-facing requirements such as quality reviews or feedback sessions in Arabic.

Requirements:

Fluent in Arabic (both spoken and written)
– Native or certified proficiency.
Good command over
English
for internal communication and documentation.
Previous experience in
BPO, QA, or Customer Support roles
preferred.
Knowledge of quality audit parameters and customer service metrics (CSAT, FCR, etc.).
Attention to detail with strong listening and analytical skills.
Comfortable working in rotational shifts, including weekends if required.
Familiarity with QA tools and CRM platforms is an added advantage.

Preferred Qualifications:

Bachelor's degree in any stream (Language, Communication, or related field preferred).
Arabic language certification (like CEFR Level B2/C1 or equivalent) is a plus.
Experience working with Middle East clients or Arabic-speaking customers.

Note:

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