Apps Support Intmd Analyst

The Apps Support Intmd Analyst role at Citi is a developing professional position where you will be responsible for providing technical and business support for users of Citi Applications. You will be expected to have a good understanding of apps support procedures, concepts, and basic knowledge of other technical areas to address issues and queries from stakeholders. In this role, you will work closely with relevant technology partners to provide short-term resolutions and collaborate on long-term remediation solutions. It is essential to develop a comprehensive understanding of how different areas of apps support collectively integrate to contribute to achieving business goals. As an Apps Support Intmd Analyst, you will act as a liaison between users/traders, internal technology groups, and vendors. You will participate in disaster recovery testing, application releases, and post-release checkouts. Additionally, you will be responsible for developing and maintaining technical support documentation, analyzing applications for risks, vulnerabilities, and security issues, and working with Development colleagues to prioritize bug fixes and support tooling requirements. In this role, you will have a direct impact on the business by ensuring the quality of work provided by yourself and others, thereby affecting your team and closely related work teams. You will be actively involved in Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Moreover, you will be required to perform other duties and functions as assigned in a concise and logical manner while operating with a limited level of direct supervision. To excel in this role, you should possess 2-5 years of experience, basic knowledge or interest in apps support procedures, concepts, and other technical areas, and previous experience in process improvements. Having a basic understanding of financial markets and products, knowledge/experience of problem management tools, and good communication and interpersonal skills are essential qualifications for this position. The successful candidate will have a Bachelor's/University degree or equivalent experience. It is important to evaluate situations using multiple sources of information, demonstrate clear and concise communication skills, and effectively share information with support team members and technology teams. Furthermore, the ability to plan and organize workload and communicate appropriately to relevant stakeholders is crucial for this role. Citi is an equal opportunity and affirmative action employer, and we encourage all qualified interested applicants to apply for career opportunities with us. If you are a person with a disability and require a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi.,