1628 Application Support Jobs - Page 41

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :We are looking for a skilled and service-oriented UKG Pro Workforce Management (WFM) Application Support Specialist to support, troubleshoot, and optimize the UKG WFM solution. The ideal candidate will ensure smooth operations of timekeeping, scheduling, and labor tracking systems, supporting HR, Payroll, and Operations teams with configuration, maintenance, and issue resolution.Key Responsibilities:Provide functional and technical support for the UKG Pro WFM suite, including Timekeeping, Scheduling, Attestation, and related modules.Respond to and resolve user issues and system incidents related to WFM applications in a timely manner.Configure system settings, pay rules, schedules, and other WFM-related parameters as needed.Manage and support data integrations between WFM and other systems (HRIS, Payroll, ERP, etc.).Collaborate with HR, Payroll, and IT teams to ensure accurate time capture and proper system alignment with business policies.Maintain and enhance WFM reports, dashboards, and system documentation.Assist with testing and deployment of patches, upgrades, and enhancements.Monitor system performance, ensure data integrity, and follow up with UKG support on outstanding tickets.Support audits and compliance reporting related to labor laws, timekeeping, and wage-hour regulations.Required Qualifications:3+ years of experience supporting UKG Pro WFM (formerly UltiPro WFM or Kronos WFC/WFD) systems.Strong understanding of timekeeping, labor compliance, scheduling, and workforce data management.Hands-on experience configuring pay rules, accruals, rounding, attestation, and holiday policies.Experience with system interfaces and file transfers (e.g., with Payroll or HRIS systems).Familiarity with workforce compliance requirements (e.g., FLSA, state-specific labor laws).Strong analytical, problem-solving, and communication skills.Preferred Qualifications:Experience with UKG Dimensions, Workforce Central (WFC), or Workforce Ready.Experience with SQL, UKG BI reporting, or WIM (Workforce Integration Manager).Exposure to large-scale or multi-location WFM environments.Familiarity with union rules, shift differentials, and complex pay rules. Additional Information:- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : MulesoftMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :We are seeking a detail-oriented and technically skilled UKG Pro Payroll Application Support Specialist to provide ongoing support and maintenance of the UKG Pro Payroll application. This role is responsible for troubleshooting issues, managing configuration changes, and ensuring accurate and timely payroll operations in collaboration with HR, Finance, and IT teams.Key Responsibilities:Provide daily support for UKG Pro Payroll, including issue resolution, user support, and system monitoring.Troubleshoot payroll processing errors, integrations, and system performance issues.Liaise with UKG support to log and follow up on service requests or enhancement requests.Manage system configuration, updates, and patches to maintain compliance and performance.Support payroll cycles by validating data loads, reports, and file transfers between UKG and external systems (e.g., benefit providers, time systems, general ledger).Assist in testing and validation during quarterly releases or enhancement projects.Develop and maintain standard operating procedures, documentation, and job aids.Provide end-user support and training, including handling tickets and service requests.Coordinate with internal stakeholders and third-party vendors to ensure smooth payroll operations.Required Qualifications:3+ years of hands-on experience with UKG Pro Payroll (formerly UltiPro).Strong understanding of US and/or Canadian payroll processes, tax rules, and compliance.Experience supporting integrations with timekeeping, HRIS, and finance systems.Proficiency in troubleshooting and working with UKG support portal (case management, KB, etc.).Strong analytical skills with attention to detail.Familiarity with payroll reports, reconciliations, and audit controls.Excellent communication and stakeholder management skills. Additional Information:- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP BRIM Convergent Mediation (CM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of critical business systems.- Troubleshoot and resolve technical issues in a timely manner.- Collaborate with cross-functional teams to address system-related challenges.- Contribute to the improvement of application performance and stability. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BRIM Convergent Mediation (CM).- Strong understanding of software troubleshooting and problem-solving.- Experience in analyzing and resolving technical issues within critical business systems.- Knowledge of application support best practices and methodologies.- Familiarity with incident management and change management processes. Additional Information:- The candidate should have a minimum of 5 years of experience in SAP BRIM Convergent Mediation (CM).- This position is based at our Bengaluru office.- A 15 years full-time education and good to have certification is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Downstream Retail Technology Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationPDI (Professional Datasolutions Inc) Job Summary :Seeking a skilled and detail-oriented PDI Application Support Analyst to provide operational and technical support for a suite of PDI applications used across our fuel and convenience retail business. The successful candidate will support the day-to-day functioning and issue resolution for applications including PDI Client (BOS), PDI Handheld, PDI Enterprise (HOS), PDI Enterprise Web, PDI FocalPoint, and PDI MarketLink.Key Responsibilities:Provide Tier 2/Tier 3 application support for PDI software used across retail, wholesale, and fuel operations.Troubleshoot and resolve issues related to store back-office (BOS) operations, inventory, pricing, handheld data collection, host-office processing, and business analytics.Monitor integration and data flow between PDI Enterprise, POS systems, and external applications (e.g., loyalty, fuel vendors).Support end-users with technical queries, user access, transaction errors, and synchronization issues in PDI modules.Coordinate with the PDI support team and vendors for issue resolution, patches, and version upgrades.Support fuel pricing updates, margin tracking, item maintenance, inventory counts, and data uploads via PDI tools.Assist in onboarding new stores or terminals with PDI setup and data configurations.Perform periodic checks to ensure data consistency between BOS, HOS, and Enterprise Web.Create and maintain technical documentation, SOPs, and training materials.Participate in testing and rollout of software updates, enhancements, and data migrations. Additional Information:- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Python (Programming Language) Good to have skills : API TestingMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication within the team and stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language)- Good To Have Skills: Experience with API Testing- Strong understanding of software development principles- Experience in designing and implementing scalable applications- Proficient in troubleshooting and problem-solving- Knowledge of Agile methodologies Additional Information:- The candidate should have a minimum of 7.5 years of experience in Python (Programming Language)- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BTP Integration Suite Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless integration. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure seamless integration of applications- Provide guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite- Strong understanding of integration concepts- Experience in designing and configuring applications- Knowledge of cloud-based application development- Ability to troubleshoot and resolve integration issues Additional Information:- The candidate should have a minimum of 5 years of experience in SAP BTP Integration Suite- This position is based at our Mumbai office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM Sterling B2B Integrator Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Lead the design, development, and implementation of applications.- Collaborate with cross-functional teams to ensure project success.- Provide technical guidance and mentorship to junior team members.- Identify and address technical issues proactively.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Sterling B2B Integrator.- Strong understanding of application development methodologies.- Experience in leading application development projects.- Knowledge of integration technologies and tools.- Hands-on experience in troubleshooting and problem-solving. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM Sterling B2B Integrator.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Downstream Retail Technology Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationPOS (Point of Sales) Job Summary :Seeking an experienced POS Systems Application Support Analyst to provide technical and functional support for Point of Sale (POS) systems across our fuel and convenience retail locations. The role includes troubleshooting, system configuration, issue resolution, and collaboration with vendors such as PDI and Verifone. The ideal candidate will have a solid understanding of retail systems, fuel pricing, back-office integrations, and customer service excellence.Key Responsibilities:Provide Level 2/3 support for POS systems (e.g., NCR, Verifone, Gilbarco) across retail locations.Troubleshoot and resolve issues related to fuel pumps, transactions, price changes, and promotions.Collaborate with PDI Enterprise or PDI Envoy for back-office systems integration.Monitor system logs and alerts, escalating critical issues as needed.Coordinate with vendors for patches, updates, and hardware issues.Assist with deployment, configuration, and testing of new POS software versions.Support daily retail operations including fuel price updates, loyalty programs, and item maintenance.Document incidents, resolutions, standard procedures, and system changes.Participate in projects involving store openings, system upgrades, and rollouts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Downstream Retail Technology.- Strong understanding of application design and development methodologies.- Experience with system integration and data management.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with project management tools and techniques. Additional Information:- The candidate should have minimum 5 years of experience in Downstream Retail Technology.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Downstream Retail Technology, SAP HCM Functional Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :We are seeking an experienced and proactive PDI Application Support Manager to lead and manage the support operations for the PDI suite of enterprise applications and other COTS/SaaS and Custom Applications. This includes overseeing issue resolution, change management, system performance, and team development across key modules such as Retail, Fuel Pricing, ERP, Logistics, or Workforce solutions. The role requires cross-functional coordination with business, IT, and third-party vendors to ensure system reliability and user satisfaction.Key Responsibilities:Lead a team of application support analysts and specialists supporting PDI software solutions (Retail, ERP, Workforce, Logistics, Fuel Pricing, etc.).Act as the escalation point for critical incidents, major issues, and service disruptions.Monitor and manage support SLAs, incident queues, and change requests.Drive root cause analysis and implement long-term solutions for recurring issues.Collaborate with business units, IT infrastructure, and vendors to align support services with business needs.Plan and coordinate PDI upgrades, patches, and configuration changes, ensuring minimal disruption.Own documentation, SOPs, knowledge bases, and team training to ensure continuous improvement.Ensure compliance with internal controls, data security, and audit requirements.Provide regular reporting on system performance, ticket trends, and improvement plans to senior leadership.Participate in budgeting, resource planning, and vendor contract evaluations related to PDI support.Required Qualifications:8+ years of experience in enterprise application support, including 3+ years in a leadership/managerial role.Strong hands-on knowledge of PDI enterprise applications (e.g., PDI Enterprise, PDI Logistics Cloud, Fuel Pricing, Workforce, POS interfaces, etc.).Experience supporting retail convenience, fuel, or energy sector applications.Proven ability to manage application support operations including ticketing, incident resolution, and user training.Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) and ITIL frameworks.Strong analytical and problem-solving skills with attention to detail.Excellent leadership, communication, and vendor/stakeholder management skills.Preferred Qualifications:Familiarity with integration platforms and middleware (e.g., EDI, APIs, FTP, XML).Knowledge of SQL, reporting tools, and ERP back-end systems.Experience with cloud-based PDI solutions or hybrid deployments.Background in retail fuel, logistics, or convenience store operations. Additional Information:- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Monitoring & Tools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are functioning optimally and meeting the needs of the organization. Your role will require you to stay updated on industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Monitoring & Tools.- Strong understanding of application design and architecture.- Experience with application configuration and deployment processes.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with performance monitoring tools and techniques. Additional Information:- The candidate should have minimum 5 years of experience in SAP Monitoring & Tools.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP for Retail Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications align with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP for Retail.- Good To Have Skills: Experience with SAP S/4HANA.- Strong understanding of application lifecycle management.- Experience in integrating SAP solutions with other enterprise applications.- Familiarity with agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in SAP for Retail.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Spring Boot Good to have skills : Apache Kafka, Microservices and Light Weight ArchitectureMinimum 7.5 year(s) of experience is required Educational Qualification : BE Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and collaborating with team members to ensure project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely delivery of projects- Mentor and guide team members for their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in Spring Boot- Good To Have Skills: Experience with Apache Kafka, Microservices, and Light Weight Architecture- Strong understanding of software development principles- Experience in designing and implementing scalable applications- Knowledge of cloud technologies and deployment strategies Additional Information:- The candidate should have a minimum of 7.5 years of experience in Spring Boot- This position is based at our Bengaluru office- A BE degree is required Qualification BE

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BTP Integration Suite Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless integration. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure seamless integration of applications- Provide guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite- Strong understanding of integration concepts- Experience in designing and configuring applications- Knowledge of application development best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in SAP BTP Integration Suite- This position is based at our Coimbatore office- A 15 years full-time education is required Qualification 15 years full time education

Role & responsibilities We are seeking an experienced Application Support Engineer to join our client location at Kolkata. The successful candidate will be responsible for providing technical support and maintenance for our trading software applications (Neat, Bolt, Odin) and desktop infrastructure. This L2 role requires strong technical expertise, problem-solving skills, and experience working in a fast-paced trading environment. Key Responsibilities: Provide L2 technical support for trading software applications (Neat, Bolt, Odin) Troubleshoot and resolve complex technical issues, collaborating with development teams and stakeholders Desktop support: troubleshoot and resolve hardware/software issues, install/configure desktop applications, and perform troubleshooting for peripheral devices Perform software updates, patches, and configuration changes Conduct testing and quality assurance for software releases Develop and maintain technical documentation Collaborate with cross-functional teams to ensure smooth system operations Identify areas for process improvement and implement changes Requirements: 5+ years of experience in application support and desktop support, preferably in trading software Strong technical expertise in: - Trading software applications (Neat, Bolt, Odin) - Desktop operating systems (Windows, macOS) - Hardware and software troubleshooting Experience with outlook and O365 Excellent problem-solving, analytical, and communication skills Ability to work in a fast-paced environment and meet deadlines Nice to Have: Knowledge of financial markets and trading operations What We Offer: Competitive salary and benefits package Opportunity to work with cutting-edge trading technologies Collaborative and dynamic work environment Professional growth and development opportunities Preferred candidate profile Early Joiners are preferred. Interested candidates share your updated resume on chandanbala.jain@teamcomputers.com

: Job TitleProduction Specialist, Associate LocationPune, India Role Description Our organization within Deutsche Bank is AFC Production Services. We are responsible for providing technical L2 application support for business applications. The AFC (Anti-Financial Crime) line of business has a current portfolio of 25+ applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings. Your role will include hands-on production support and be actively involved in technical issues resolution across multiple applications. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide technical support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Perform post-mortem, root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management. Analyze occurred errors out of the batch processing and interfaces of related systems. Resolution or Workaround determination and implementation Supporting the resolution of high impact incidents on our applications, including attendance at incident bridge calls Escalate incident tickets timely and communicate effectively with business users, development teams, and stakeholders. Providing resolution for open problems or ensuring that the appropriate parties have been tasked with doing so. Supporting the handover from new Projects / Applications into Production Services with Service Transition before Go Life Phase. Assist in the process to approve application code releases as well as tasks assigned to support to perform. Keep key stakeholders informed using communication templates. Automate routine tasks and enhance operational efficiencies through scripts and tools. Support the transition of applications to Google Cloud and new technologies offering. Proactively Identify performance bottlenecks and suggest optimization strategies. Support audit, compliance, and regulatory requirements related to AFC applications. The candidate will have to work in shifts as part of a Rota covering APAC and EMEA hours between 07:00 IST and 09:00 PM IST (2 shifts). In the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Supporting On Call-Support activities Your skills and experience 4-8 years of experience in providing hands on IT application support. Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience/diploma/certification). Preferred: ITIL v3 foundation certification or higher. Clear and concise documentation in general and especially a proper documentation of the status of incidents, problems, and service requests in the Service Management tool. Monitoring ToolsKnowledge of Elastic Search, Control M, Grafana, Geneos, OpenShift, Prometheus, Google Cloud Monitoring,Airflow, Splunk Red Hat Enterprise Linux (RHEL) professional skill in searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues. Shell scripting knowledge a plus. Understanding of database concepts and exposure in working with Oracle, MS SQL, Big Query etc. databases. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Skills That Will Help You Excel Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills. Analytical and problem-solving skills, with a structured approach to troubleshooting, issue resolution and its documentation. Able to train, coach, and mentor and know where each technique is best applied. Experience with GCP or another public cloud provider to build applications. Experience in an investment bank, financial institution or large corporation using enterprise hardware and software. Knowledge of Actimize, Mantas, and case management software is good to have. Working knowledge of Big Data Hadoop/Secure Data Lake is a plus. Prior experience in automation projects is great to have. Exposure to python, shell, Ansible or other scripting language for automation and process improvement Strong stakeholder management skills ensuring seamless coordination between business, development, and infrastructure teams. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

: Job Title- Production Support Analyst, AS Location- Pune, India Role Description L2 Technical Application Support What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture, and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support. Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors. Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. The candidate may have to work in shifts as part of a rota covering APAC and EMEA hours between 06:30 IST and 10:30 PM IST (2 shifts) Weekend coverage may need to be provided on rotational basis. Your skills and experience 6 to 8 years providing hands on IT support and interacting with application end users. Preferred: Experience in an investment bank, financial institution, or large corporation. Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma). Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Understanding of ITIL / SRE best practices for supporting a production environment Preferred: Experience in Google Cloud Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. TECHNICAL COMPETENCIES Experience using operating systems such as UNIX, Linux and Wintel from the command line interface. Knowledge of commands need to navigate, troubleshoot issues and provide status of these systems. Preferred: Familiarity with coding language such as JAVA and .Net or Perl/Shell scripting. Preferred: Experience with Java hosting environments like WebSphere, Tomcat etc. Ability to write SQL to extract and patch data in Oracle databases as well as monitor database health and performance. Experience of monitoring tools such as Geneos and New Relic. Experience and hands-on on IBM BPM, Camunda , WAS etc. (preferred) Experience on RPA platforms like Blueprism/Chatbots (Preferred) Experience in Devops/SRE. Knowledge and development experience in Ansible automation. Experience in shell scripting, python. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

: Job TitleProduction Specialist, AVP LocationPune, India Role Description Our organization within Deutsche Bank is AFC Production Services. We are responsible for providing technical L2 application support for business applications. The AFC (Anti-Financial Crime) line of business has a current portfolio of 25+ applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings. As an Assistant Vice President, your role will include hands-on production support and be actively involved in technical issues resolution across multiple applications. You will also be working as application lead and will be responsible for technical & operational processes for all application you support. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide technical support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Perform post-mortem, root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management. Manage regional L2 team and vendor teams supporting the application. Ensure the team is up to speed and picks up the support duties. Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Define and track KPIs, SLAs and operational metrics to measure and improve application stability and performance. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time) using an array of monitoring tools. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors. Assist in the process to approve application code releases as well as tasks assigned to support to perform. Keep key stakeholders informed using communication templates. Approach support with a proactive attitude, desire to seek root cause, in-depth analysis, and strive to reduce inefficiencies and manual efforts. Mentor and guide junior team members, fostering technical upskill and knowledge sharing. Provide strategic input into disaster recovery planning, failover strategies and business continuity procedures Collaborate and deliver on initiatives and install these initiatives to drive stability in the environment. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Drive service resilience by implementing SRE(site reliability engineering) principles, ensuring proactive monitoring, automation and operational efficiency. Ensure regulatory and compliance adherence, managing audits,access reviews, and security controls in line with organizational policies. The candidate will have to work in shifts as part of a Rota covering APAC and EMEA hours between 07:00 IST and 09:00 PM IST (2 shifts). In the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Weekend on-call coverage needs to be provided on rotational/need basis. Your skills and experience 9-15 years of experience in providing hands on IT application support. Experience in managing vendor teams providing 24x7 support. Preferred Team lead role experience, Experience in an investment bank, financial institution. Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience/diploma/certification). Preferred ITIL v3 foundation certification or higher. Knowledgeable in cloud products like Google Cloud Platform (GCP) and hybrid applications. Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment. Understanding of KPIs, SLO, SLA and SLI Monitoring ToolsKnowledge of Elastic Search, Control M, Grafana, Geneos, OpenShift, Prometheus, Google Cloud Monitoring, Airflow,Splunk. Working Knowledge of creation of Dashboards and reports for senior management Red Hat Enterprise Linux (RHEL) professional skill in searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues. Shell scripting knowledge a plus. Understanding of database concepts and exposure in working with Oracle, MS SQL, Big Query etc. databases. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Skills That Will Help You Excel Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills. Proven experience in leading L2 support teams, including managing vendor teams and offshore resources. Able to train, coach, and mentor and know where each technique is best applied. Experience with GCP or another public cloud provider to build applications. Experience in an investment bank, financial institution or large corporation using enterprise hardware and software. Knowledge of Actimize, Mantas, and case management software is good to have. Working knowledge of Big Data Hadoop/Secure Data Lake is a plus. Prior experience in automation projects is great to have. Exposure to python, shell, Ansible or other scripting language for automation and process improvement Strong stakeholder management skills ensuring seamless coordination between business, development, and infrastructure teams. Ability to manage high-pressure issues, coordinating across teams to drive swift resolution. Strong negotiation skills with interface teams to drive process improvements and efficiency gains. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job TitleProduction support LocationPune, India Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in the Client Access & Services subdivision. Client Access & Services, serves the critical client facing applications categorized under Payment Initiation, Account Services and Client Centric Technology. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model As an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuity functions Escalation, Management, and communication of major production incidents Liaising with development teams on new application handover and 3rd line escalation of issues Application rollout activities (may include some weekend activities) Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Update the RUN Book and KEDB as and when required Your skills and experience Good experience in Production Application Support and ITIL Practices Very good hands-on knowledge of databases (Oracle/MSSQL etc.), including working experience of writing SQL scripts and queries. Very Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, Bash, Ansible, tools for automation (RPA, Workload, Batch) Experience in application performance monitoring tools Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M) Excellent Team player and People Management experience is an advantage Bachelor's degree (Economics, Business Administration, Finance preferred). Master's degree a plus. Previous relevant experience in Banking Domain 5+ years experience in IT in large corporate environments, specifically in the production support. Operating systems (e.g. UNIX, Windows) Understanding on environments - Middleware (e.g. MQ, WebLogic, Tomcat, Jboss, Apache, Kafka and similar) - Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL) Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics Nice to have Cloud servicesGCP Experience with automation solutions (Ansible, Jenkins/Groovy, Python, Java) How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Position Overview: We are seeking an experienced Technology Support Lead specializing in IT Production Support with a strong background in Coding standards. The ideal candidate will possess a deep understanding of production environments and demonstrate proficiency in managing and optimizing IT systems and applications. Responsibilities: Lead and manage the IT production support team to ensure the stability and performance of all production systems. Oversee the monitoring, troubleshooting, and resolution of production issues, ensuring minimal downtime and impact on business operations. Develop and implement best practices for incident management, problem resolution, and change management processes. Collaborate with development teams to ensure seamless deployment of new applications and updates, to support systems built on various technologies and frameworks. Conduct root cause analysis for critical incidents and implement preventive measures to avoid recurrence. Maintain comprehensive documentation of support processes, system configurations, and incident reports. Provide technical guidance and mentorship to team members, fostering a culture of continuous improvement. Stay updated with emerging technologies and industry trends to enhance the efficiency and effectiveness of production support services. Qualifications: Bachelor s degree in computer science, Information Technology, or a related field. Over all 8 - 12 years of experience in software development and 5+ years of experience in IT production support, with at least 2 years in a leadership role. Strong proficiency in programming languages like Java, Java EE, Python and scripting. In-depth knowledge of production support processes, including incident management, change management, and root cause analysis. Experience with monitoring tools and technologies used in production environments. Excellent problem-solving skills and the ability to work under pressure to resolve critical issues. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Familiarity with ITIL or other IT service management frameworks is preferred. Preferred Skills: Experience with cloud platforms such as AWS. Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes. Understanding of database management systems and SQL. Certifications in IT service management or related areas. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment. Flexible working hours and remote work options. Access to cutting-edge technologies and tools. Recognition and rewards for outstanding performance.

The Professional, Application Development job maintains, integrates and implements software applications within the organization. With limited supervision, this job performs moderately complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending improvements to standard and moderately complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs. APPLICATION SUPPORT: Conducts advanced and complex application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Works with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates contracts.. Qualifications Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience. Functional or Technical Depth in atleast one or two Lab applications like Lab Information management system (LIMS) or Product Life Cycle Management (PLM) will be a big plus. Ability to explore and understand existing and new software requests and coordinate with vendors and Cargill stakeholders. Adaptability to needs of R&D Labs both managing steady state as well as projects is a must Basic understanding of AWS /Azure Cloud ecosystem , Onprem vs cloud architecture, SaaS products , infra requirement gathering , OS MS & Linux , DR setup, SSO setup etc is a must. Disclaimer Protect yourself against recruitment fraud. Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud

Overseeing Service Delivery : Ensuring Application Enhancements and Application Support services are delivered efficiently and meet client expectations. Managing Teams : Leading project teams and coordinating with various teams to resolve issues. Monitoring Performance : Tracking key performance indicators (KPIs) and ensuring high performance levels. Budget Management : Managing budgets and finding ways to reduce costs without compromising service quality. Customer Relationship : Maintaining strong client relationships and addressing their needs and feedback Skills: Leadership : Strong leadership and team management skills. Communication : Excellent communication skills for interacting with clients and team members. Problem-solving : Ability to troubleshoot and resolve issues effectively. Project Management : Proficiency in managing application enhancements workstream and tracking progress. Customer Service : Strong focus on customer satisfaction and service improvement. Qualifications: 10+ years of prior experience with SaaS Implementation, Application Enhancements and Application support for large Global customers/organizations. Demonstrate a good understanding of SDLC (e.g. agile process), project management, and support processes (E.g. ITIL ). Excellent written and verbal communication skills, discretion, and excellent judgment. Very strong business analytical skills with an eye for detail Manage cross-functional interactions with Icertis internal teams - e.g. Product Management, Customer Support, and Cloud Operations and be the point of contact to drive toward successful implementations. Ability to multitask and prioritize effectively and handle shifting priorities efficiently and professionally. Critically evaluate information gathered from multiple sources and reconcile conflicts. Must have direct client engagement experience over multiple end-to-end implementations. Show an acumen to correctly interpret trends and patterns from available data and to formulate effective strategies to achieve program/project objectives. Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. Bachelor s degree or equivalent experience with a keen business sense is required. MBA and/or experience in Management Consulting is preferred. Progressive experience in managing enterprise SaaS implementations - analyzing, troubleshooting, and debugging customer issues will be useful. Superb time management and ability to juggle multiple tasks under strict deadlines. Knowledge of SaaS, Microsoft technologies, and Cloud services Six SIgma, ITIL, PMP or other certifications required. We are looking for a passionate Service Delivery Manager (SDM). You will be leading efforts to ensure customers continue to get value from Icertis implementations. This role ensures Application Enhancement and Application support services are delivered seamlessly to clients. You will be leading the IROS (Icertis Run and Operate) Service for customer. This is an opportunity to work in a fast-paced start-up, learn the Icertis platform and CLM domain, and become an expert on how customers use Icertis. The service delivery manager is expected to identify customer challenges and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager embraces both administrative and technical roles and are skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solution

Are you interested in starting a career within IT? You will be joining a fast-paced support department that is passionate about delivering excellent customer service and resolving customer issues. You will be involved in all aspects of technical and application support relating to Financial Management System (FMS) products. You will be based in our Bangalore office. What You Will Do As a Support Consultant, you will be responsible for handling incoming support calls and emails , undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues. #LI-MP1 What You Will Have Effective problem solving skills Well-developed oral and written communication skills Well organised , with the ability to work proactively in a team in a busy environment Experience of supporting a Financial Management System (FMS) such as Sage for example Good understanding of basic accountancy principles Experience with using Microsoft Windows and Microsoft office suite Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role. You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our Support Development Programme . What We Do For You Wellbeing focused Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. Annual Leave 20 days of annual leave, plus public holidays Employee Assistance Programme Free advice, support, and confidential counselling available 24/7. Personal Growth We re committed to enabling your growth personally and professionally through development programmes. Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury/illness. Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success. OneAdvanced is one UKs largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UKs most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here

Description Who we are and What we do World Resources Institute (WRI) is an independent global research organization that turns big ideas into action at the nexus of environment, economic opportunity and human well-being. Our work focuses on building sustainable and livable cities and working towards a low carbon economy. Through research, analysis, and recommendations, World Resources Institute puts ideas into action to build transformative solutions to protect the earth, promote livelihoods, and enhance human well-being. Overview for WRI India Operations WRI Operations team supports the crucial front-line work of the organization, they directly interact and work with Clients, Government agencies, Statutory bodies, Board of Directors, Vendors, and Consultants in fielding their inquiries, providing support at all the fronts and solving problems. So that the WRI programs can be implemented without any hurdles and the researchers can develop high quality research documents, plans. WRI operations team consists of various functions such as Budget and Finance, Accounting and Reporting, Legal Counsel, Human Resource, IT and Facilities management. Each role comes under the purview of operations and each function lead reports to the Director Operations and Director Operations report to the CEO of the Organization. WRI Operations team strive for operational excellence across all functions starting with the recruitment, retention and management of WRI s staff, our most important asset. We manage our endowment, the contributions entrusted to us, and our facilities in ways that are in line with our values and advance our mission. We maintain strict budgetary planning and financial controls to ensure that all contributions are managed in compliance with clients requirement. About the Program. WRIs Operations department strives to make all global offices fully capable and low risk, enhancing their operational capabilities, establishing sustainable growth through a bond of mutual respect, collaboration and sharing knowledge across the sisterhood of WRI offices. This is done by targeting upon standards of performance, measuring the efficiency and effectiveness for the sisterhood of offices. About your role: You will report to Help Desk Analyst, Operations for our Mumbai office Yo u will be based in Delhi office and provide Tier I & Tier II support in a high volume capacity responding to calls among a small team. The Global IT Team will support you. How your day will unfold: Escalation Management (25 % of time): Leverage Endpoint Manager/Autopilot Escalate priority support issues to senior staff and/ or corporate technology groups Collect and forward all relevant information prior to escalation to allow seni or staff to operate efficiently Maintain a positive working relationship with business lines and other departments Networking & Troubleshooting (50% of time): Prioritize and schedule work as necessary to maintain department service level agreements Maintain and monitor department mailbox Update and maintain cases in a timely fashion PC hardware and software procurement Basic networking skills and troubleshooting Wireless and remote connectivity troubleshooting Works within a small or large systems team and contributes independently Understands roles and responsibilities within the team Technical Documentation (25% of time): Writes clear and concise technical documents. Enhances team productivity by helping others Provides technica l supervision on small projects Working well with both internal and external group teams Qualifications and Requirements we seek: Education : You hav e a Bachelor s degree in IT, Computer Science, engineering or relevant field Experience : You have 2+ years of relevant, full-time work experience in the application support, supporting users in a remote/help desk environment Experience in endpoint/workstation experience - Dell preferred Experience in support Windows 10/11 in a corporate environment Experience in support MS Outlook Experience in support MS o365 suite desktop/web apps Experience in Azure/Endpoint Manager experience Must be team oriented and possess strong oral and written communication skills. Able to prioritize and multi-task effectively while working in a fast-paced, demanding environment Strong analytical and troubleshooting skills Certifications are a plus - Microsoft preferred Languages : Full fluency in English requir ed and second language preferred Requirements : Existing work authorization is required where this position. WRI is unable to authorize visa work authorization Location: Mumbai Duration: 1 years as term hire extendable based on performance and project requirements. To Apply: Qualified applicants should apply online at www.wri.org/careers . All applications must be submitted online through this career portal in order to be formally considered. Only shortlisted applicants will be contacted for interview purpose. List of Documents to be attached: Cover Letter Resume Only shortlisted applicants will be contacted for interview purpose. Diversity, Equity, and Inclusion (DEI) @WRI India WRI India values and promotes diversity, equity and inclusion across all areas of our work and workforce. Integrating these values into our actions fosters a progressive and collaborative culture and can also enhance our impact. It is our responsibility to create a welcoming working environment for people of diverse cultures, backgrounds and experience to learn together. We are responsible for fostering a safe and inclusive workplace where questions, concerns and information about diversity, equity and inclusion are part of our ongoing dialogue and development. Learn more about WRI India s commitment to Diversity, Equity, and Inclusion (DEI). Click Here People-centric to the core: We keep our people at the center of everything we do - from a welcoming work environment to benefits and a culture that encourages staff to stay healthy, happy, engaged, and growing. Some of the non-monetary benefits that our staff get: Health benefits: We cover health insurance for you and your loved ones for up to INR 8 lakhs Term Insurance: Our term insurance policy covers life coverage of 50 lakhs per staff member Employee Assistance program: Promoting mental well-being and supporting staff in achieving a satisfying work-life balance Health & Nutrition: Personalized diet recommendation from a certified dietitian based on the physical health condition and lifestyle Flexible work schedule: Alternative work arrangements for all who are eligible by nature of their job Learning culture : Workshops and trainings to empower staff, encourage new learning opportunities Rest and Recharge weeks: We encourage staff to take time off to rest, rejuvenate, upskill, and pursue their interests. Our leave policy: Avail personal time off at 36 per year, along with public holidays, maternity, paternity, and adoption leaves. Click here to know more about our benefits Careers | WRI INDIA (wri-india.org) Equal employment @WRI India We believe in equal employment, it is our policy to recruit, and provide opportunities for advancement in all job classifications without regard to caste, religion, sex, age, marital status, sexual orientation, parental status, or disability.

Job Description: Value Preposition As a Principal Software Engineer, you act as a technical leader, bridging business needs with technical solutions in a global environment. You collaborate with various stakeholders to develop and implement efficient, reliable software solutions that align with project goals. Your responsibilities include understanding complex business requirements, leading technical design, and implementation, and mentoring junior engineers. Job Details Position Title: Principal Software Engineer Career Level: P4 Job Category: Assistant Vice President Role Type: Hybrid Job Location: Bangalore About the Team: You will be part of the Enterprise Fraud Technology team, a motivated and skilled group of engineers, analysts and product specialists focused on implementing solutions that detect and prevent financial crime. We collaborate closely with cross-functional teams to build robust and scalable fraud solutions. We value precision, accountability, and strong sense of purpose in our work. Impact In this role, you will be responsible for actively preventing and detecting fraudulent activities within the bank, aiming to reduce financial losses, operational expenses, and reputational damage, while ensuring the security of customer assets Key Deliverables (Duties and Responsibilities) Lead technical design and development of software solutions, ensuring they meet project requirements and adhere to best practices. Design, develop and maintain end-to-end fraud detection and prevention systems. Analyze and translate complex business requirements into a functional system design document. Collaborate with cross-functional teams, including other engineers, system analysts, and product managers, to ensure seamless integration and alignment. Be responsible for identifying and resolving complex technical issues, ensuring the quality and reliability of the software. Technology and system related analysis using knowledge of current applications, interfaces, and data structures to recommend solutions and provide input. Configure systems and develop expertise in system functionality and design. Understand points of interaction and impact on other systems across the enterprise. Design and implement Microservices and APIs to support fraud detection and response. Design, develop, and manage automated unit, integration, and acceptance tests. Assist in developing and executing test scripts. Assist with performing applications changes and configurations. Manage the installation of application software patches and upgrades. Mentor and guide junior engineers, helping them grow their technical skills and contribute effectively to the team. Skills and Qualification Understanding of systems design and architecture. Hands-on development experience in Java J2EE and SQL applications. Strong skills in Spring, Spring Boot, and Spring Cloud. Experience in containerization (Dockers, Kubernetes). Hands-on experience with relational databases (Postgres, MySQL, Oracle, SQL Server). Ability to design applications in AWS and Azure. Experience with streaming (Kafka). Strong understanding of CI/CD pipelines for automated deployment. Strong hands-on expertise in debugging and fixing streaming jobs by reviewing debug logs and configurations. Demonstrated experience with Application Servers (Tomcat, Websphere, Jetty, JBoss) and Web Servers (Apache, NGINX). Experience with distributed source control systems - Preferably Git. Experience with agile methodologies and tools (e. g. JIRA). Excellent problem solving and communications skills. Qualification Bachelor s in computer science or engineering or related field. 12+ years experience in full stack software development and maintenance Preferred Qualification Experience in API, Microservices, DevOps, AWS, Azure and Integrated Solutions. Experience with Confluent Kafka and MQ. Experience in SDLC and Agile methodologies. Experience in payments domain (ACH, Checks, FedNow, RTP, Wires, ISO, etc.,) is a plus. Prior financial services or banking experience. Experience in industry leading fraud detection, prevention, and analytics solutions. Relationships & Collaboration This role is focused on building and implementing scalable systems by fostering collaboration across different departments. The role involves working closely with technology, operations, and application support teams, as well as partnering with product and business teams to align on goals. Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Position at GroupM Nexus Product Support Analyst - Level 1 , GroupM India Offshoring Team, India Position Overview: We are seeking a Level 1 - Application Support Analyst, who will play a key role in ensuring our customers receive timely, accurate, and well-communicated resolutions to the issues they raise. You will provide a service-driven experience ensuring that speed, quality of resolution, and communication all play an equal part in providing our customers what they need. In this position you will focus on the customer experience and resolving issues, script basic troubleshooting, understanding user issues, and driving high-quality outcomes. You will be responsible for cataloging, triaging, and tracking issues logged by users across multiple products. This position must be clear on SLAs, processes, procedures, drive process improvements, but most importantly, direct issues to the appropriate team for resolution. This position requires strong teamwork and communication skills, and the ability to thrive in a fast-paced customer service-oriented environment. You will be expected to be naturally inquisitive, always striving to understand the root cause of problems, and ensure that issues are resolved within SLA. Your attention to detail, listening skills to understand customer use cases, and your technical ability to execute will be the keys to your success. A strong desire to develop both technical and customer service skills is a must. Key Responsibilities: Provide 1st Line Technical & Application support Provide excellent customer service Present a calming and confident behavior when working with a client resource experiencing a problem Perform user password resets Provision access requests to approved applications Keep detailed notes related to each support ticket noting error messages, troubleshooting steps, and any other details specific to resolution. Follow established runbook procedures to resolve user issues Utilize established decision tree in escalating user issues to the appropriate team Monitor ticket aging to ensure resolution within established SLA Monitor product solutions to detect errors or incidents Recognize when an escalation to L2/L3 is required for an incident or request Identify opportunities to improve the process and/or customer experience Contribute to maintaining a Knowledge Base of information that can be used in expediting resolution of future issues Participate in internal meetings Assist client service team with client reports via ticketing system Perform routine technical assistance and maintenance duties Maintain and update support ticket tracking system Maintain user instructions Perform routine technological systems support by troubleshooting and resolving general system hardware, software, and network failures and conflicts Maintain currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems Perform miscellaneous job-related duties as assigned Desirable Experience: Minimum 1-2 years of experience in software support or equivalent relevant experience Bachelor s degree in Marketing , Advertising, Economics, Computer Science, Information Systems, Business Analytics, or related field OR equivalent professional work experience Excellent customer service skills Strong problem solving/analytical mindset Solid experience of customer issue management tools (e.g. JIRA, Zendesk) Minimum 1 years of experience working with reporting tools (ideally Tableau or Looker) Excellent written and spoken communication skills Sound understanding of ITIL best practices Desirable Skills: Experience or background in technical support Experience or background in AdTech or Digital Advertising ecosystem Experience in building/implementing support processes Some Project Management experience Understanding of Advertising APIs ITIL Qualified Desirable Attributes: Strong prioritization skills under pressure. Ability to explain complex technical issues to users in an open, unassuming, and non-technical way Ability to operate in a fast-paced environment Relish the opportunity to work with customers and technical teams alike. Self-organizing and self-motivated More about GroupM: GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow. Discover more about GroupM at www.groupm.com Follow @GroupMAPAC on Twitter Follow GroupM on LinkedIn - https: / / www.linkedin.com / company / groupm / More about GroupM India Offshoring Team: GroupM India Offshoring Team is the industry s largest community of performance marketing experts designed to drive performance and innovation at scale for GroupM s agencies and clients. With the most platform accreditations in the industry combined with proprietary technology, media, and solutions, culture of continuous innovation and scaled partnerships, GroupM Nexus consistently sets new benchmarks for effectiveness and efficiency across all forms of media to drive growth for the world s leading advertisers. About India: