1628 Application Support Jobs - Page 42

Sell, promote, and Installation base expansion of IVUS, Rota, FFR Capital Equipment and Consumables within a defined geographic territory by developing new accounts expanding usage, and increasing therapy penetration in current accounts to meet a sales quota based on company sales goals and directly increase sales revenue of the company. Location - Kolkata, India Responsibilities & Requirements: Selling capital equipment and consumables by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by the company on a monthly, quarterly, and annual basis. Demonstration, Capex Lead generation, and Capex Lead conversion expand the IB. Post-sales Capex Installation, Capex onboarding training at new installation sites, and application support. Rota IVUS Therapy expansion by training key customers, IC Team, and Cath. Lab. Presence. To support all BSCI-sponsored physicians training, IAS training center, training during various conferences, case support during planned workshops/ Proctorship events as & when required, and supporting Centre of Excellence (COE) during training programs. To Initiate the tendering process for Capex acquisitions, attending negotiation meetings, and technical bid meetings in Govt., KAM, and Pvt. Accounts. To Gather & share market intelligence on competition activities for IVUS, OCT, NIRS, IVL, OA, IFR & FFR. Helping the CS team to maintain Warranty/AMC/CMC contracts. Develop sales strategies and action plans (e.g., weekly, quarterly, and monthly) by analyzing quarterly and monthly sales figures and reports, identifying the needs of particular accounts, and discussing issues with the Regional Sales Manager to help the organization achieve its annual sales goals. Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which products can best address their needs. Develop relationships with hospital personnel (e.g., through clinical/casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key purchasing decision-makers in order to facilitate future sales. Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed. Graduate with 7+ years of experience in medical devices. Key account management, stakeholder management, clinical knowledge, and sales and strategy. Should have good communication skills.

Software Engineering Lead Analyst - HIH - Evernorth vices, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Software Engineering Lead Analyst Position Overview: The job profile for this position is Software Engineering Lead Analyst, which is a Band 3 Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for exceptional software engineers/developers in our PBM Plus Technology Organization. In this role, you will identify the tasks and responsibilities developing distributive applications, utilizing Java SpringBoot, Jenkins, GitHub, OpenShift, ReactJS. This candidate must be team oriented and have interpersonal skills, as the existing team values productive collaboration to enable high output and good business value. This role requires the ability to make well-thought-out decisions on complex or ambiguous issues and to effectively communicate to individuals at all levels of the technical and business communities. The Software Engineering Lead Analyst must develop a strong affiliation with the requirements, technology solution and operational readiness organizations, including the ability to use, share, contribute and influence the appropriate artifacts, approach and best practices used to build enterprise-scale solutions. Responsibilities: Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance Troubleshoot production issues, diagnose the problem, and implement a solution - First line of defense in finding the root cause Support all software development phases including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process based applications Work cross-functionally with the support team, development team and business team to efficiently address customer issues. Active member of high-performance software development and support team in an agile environment. Support, maintain and participate in the development of state-of-the-art software technology platforms utilizing Microsoft, Linux, and Cloud and Web technologies for Cigna Health Services / Evernorth Technology. Qualifications: Required Skills: Desire to work in application support space Passion for learning and desire to explore all areas of IT Experience in Java SpringBoot, Jenkins, GitHub, OpenShift, ReactJS. Experience in software development phases including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications Proven experience working with diverse teams of technical architects, business users and IT areas on all phases of the software development life cycle. Exceptional analytical and problem-solving skills Structured, methodical approach to systems development and troubleshooting Ability to ramp up fast on a system architecture Experience designing and developing process-based solutions or BPM (business process management) Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong interpersonal/relationship management skills. Strong time and project management skills. Familiarity with agile methodology including SCRUM team leadership. Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required Experience & Education: 5- 8 years in an application development role or as a quality engineer Bachelors Degree or higher from an accredited university or a minimum of three (3) years of experience in software development in lieu of the bachelor s degree education requirement Location & Hours of Work: Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH) About Evernorth Health Services

Back Key Responsibilities Retail point of Sale system testing and Certification resources for both Fujitsu POSplus and GTC POS (GTC POS will be learned through project) Validate POS transaction flows for new functionalities Validate transactional data and receipt data for accuracy Prepare financial validation Design and build simulators for Telco Retail Sales flow Enhance Production support tools to support new functionalities Build simulators for Telco Retail Sales flow Document for production support hand over Document POS certification requirements Preferred Qualifications Must have POS experience and Bell Retail experience Must be able to validate the transactional flows for functionality Test Automation What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

As a SRE at Thomson Reuters you will be responsible for supporting our cloud infrastructure by designing, implementing, maintaining and monitoring systems that make it easy to build, deploy, monitor and scale applications. You will also play a key role in building a culture of reliability within the organization and collaborating closely with development teams to ensure the highest standards of system availability are achieved. About The Role We are looking for candidates who have experience working with complex technical environments and possess strong communication skills to effectively articulate issues and solutions to both technical and non-technical audiences. play a key role in building a culture of reliability within the organization and collaborating closely with development teams to ensure the highest standards of system availability are achieved. Collaborating with senior management and other stakeholders on projects About You 4-5 years required in AWS Cloud, Devops, terraform, Cloudformation, CI/CD, Monitoring, observability, Enterprise Application Support, Infrastructure as Code, Cloud security, Database fundamentals, Java Application knowledge, cloud administration & App support. Experience on System admin (Linux), cloud automation Implement best practices for security and compliance within AWS environments. Automate infrastructure provisioning, monitoring, and scaling using tools like Terraform, CloudFormation, or AWS SDKs. Excellent interpersonal, presentation, verbal and written communication skills Strong analytical and problem solving skills A bachelors degree in Computer Science or related field; masters degree preferred #LI-SA1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Location : Hyderabad, India Reports to : Line Manager in the Organization Department : Customer Onboarding Type of Position : Full Time (on-site) About us: Arrise Solutions (powering PragmaticPlay) is a leading content provider to the iGaming and Betting Industry, offering a multi-product portfolio that is innovative, regulated and mobile-focused. Pragmatic Play strives to create the most engaging and evocative experience for customers globally across a range of products, including slots, live casino, sports betting, virtual sports and bingo. Job Description: We are looking for a Technical Support Engineer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. The job will involve debugging, troubleshooting, and supporting Java based applications and thus an excellent knowledge of Java is must. Responsibilities: 1. Resolve technical issues created by customers looking for help to understand or troubleshoot unexpected behaviours or answer technical questions about the games and applications. 2. Understand and troubleshoot solutions in a complex technical environment. 3. Multi-task in a fast-paced high-performance environment collaborating with multiple teams. 4. Maintain a professional demeanor and customer focus when handling complex issues. 5. Interact with our clients all over the globe on need basis 6. Debug and Provide RCA (Root Cause Analysis). 7. Document the investigation and create Major incident document and known error document. Further work to document existing knowledge in Knowledge articles. 8. Understand the code flow and application functions 9. Understand the queries given by the customer Support team. 10. Coordinate with internal teams to proactively identify the issues in the system. 11. Analyse and Identify service improvement items and design solution. 12. Support continuous improvement by investigating alternatives and technologies. 13. SLA adherence with respect to keeping clients happy. 14. Be an excellent team player and take responsibility for the Issue end to end. Qualifications: B.Tech/B.E, B.Sc.(Computer), BCA, MTech, MCA, MS/M.Sc.(Computer Science) or JAVA DeveloperRole:L2/L3 experience Experience Required: Minimum 2 Years Skills Required: 1. Proven working experience in directly handling technical queries from customers and troubleshooting. 2. Experience in supporting services using back-end technologies. 3. Knowledge on writing Database queries. 4. Excellent programming skills with scripting language like Python and good understanding on how Restful webservices/APIs work. 5. Excellent debugging and troubleshooting skills. 6. Strong investigation skills using tools like Kibana or Splunk and Grafana. 7. Excellent written and verbal communication skills. 8. 2+ years of experience with enterprise software application support 9. Experience in writing quality Knowledge articles. 10. Experience with analysing the back-office reports. 11. Experience in pattern analysis and identifying the product improvement areas. 12. Willingness to work in shifts when needed #LI-AA1 WHAT WE OFFER Professional and personal development Opportunities to progress within a dynamic team. Close and collaborative colleagues ABOUT US We are a leading game developer providing player-favorites to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies. Driven by a persistence to craft immersive experiences and responsible thrills, our professional team consistently delivers best-in-class services with a dedication to create games that players love time and time again. OUR VALUES PERSISTENCE We never give up and are determined to be the best at what we do. RESPECT We value and respect our clients, their players, and our team members; promoting professionalism, integrity and fairness without compromise. OWNERSHIP We take ownership of our work and consistently deliver in a reliable manner; always providing the highest level of quality.

About The Opportunity Netrix Global is seeking a Cloud Engineer for a technical role within its Managed Services division. responsible for managing Netrix and its customers IT infrastructure, whether on-prem or in the Cloud. The Cloud Engineer reports up to the Cloud Systems Manager under Managed Services and will serve as an escalation point to the TOC and Cloud Support and Systems Teams. The ideal candidate will have at least 3-5 years of hands-on experience in Administration, Management, Monitoring and Troubleshooting of Microsoft Azure, M365 and Entra ID, Intune, Windows Server and End-User workstation and application issues. How You Will Make an Impact Work collaboratively with other team members to provide a high level of customer service to our clients and meet all department KPIs. Serve as an escalation point to TOC, Cloud, and Systems Teams for Netrix and its customers. Action Incidents and Service Requests tied to Administration, Management, and Troubleshooting Azure Infra, M365, and Entra ID and Windows Server across various OS Flavors (2008, 2012, 2016, 2019, 2022) and Supporting End-User workstation and application issues. M365 Management: Maintaining the operating M365 tenant, configuring and deploying Office 365, managing user licensing and experience with Intune, Exchange, OneDrive, SharePoint, and Teams Administration and Support. Azure Management: Provisioning, configuring, monitoring, and securing the Azure cloud environment. It also involves designing and implementing solutions, migrating infrastructure to the cloud, and managing security and access controls. Entra ID Management: This includes understanding, monitoring, and troubleshooting issues with Azure Active Directory Connector (AADC)/Entra Connect. Server Management: Administer, operate, manage, and maintain windows server and related components for on-premises and cloud-based environments. Troubleshoot and remediate escalated end-user related issues tied to workstations and applications. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company s ticketing system. Drive P1/P2 Bridges with end user/customers and facilitate discovery, investigation, remediation as well as escalation with other teams. Action Incidents and Service Requests tied to Backup Restore Requests, Backup Failures across various backup platforms supported by Netrix (Veeam, Datto, Azure preferred) and action monthly/quarterly proactive tasks and health checks for various customers using these backup platforms. Perform routine updates and upgrades on Windows Servers and Workstations, and Applications. Perform monthly/quarterly proactive tasks and health checks for servers, workstations, M365/Entra ID and Azure. Monitoring and performance tuning of On-Prem and Cloud Infrastructure. Participate in on-call shift rotations, including weekends and after hours. The flexibility to work on a varied shift rotation when needed is expected and respond to system emergencies outside of regular business hours as needed. Participate in Team Huddles, Meetings as it relates to day-to-day operations. Engage in Change Management, Problem Management as part of Continuous Improvement process. Document system configurations, procedures, and best practices and maintains detailed technical documents. Accepts assignments to assist or lead project-based work. Participates in client onboarding, delivery/field projects, or internal projects to improve our services. Meet organization defined KPIs. What You Will Bring to The Table 3 years hands on experience with the following technologies: Microsoft Windows Server Administration, Troubleshooting and Monitoring Infrastructure Support for Azure (VMs, Backups, Networking (Domains, DNS), Security) Administration, Management and Troubleshooting M365 and Entra ID and Intune End-user issues, workstation and application support. Server/Workstation Backup Platform Monitoring and Management (Veeam, Datto, Azure preferred) Cybersecurity Best Practices and Remediation Soft skills Excellent Verbal and Written Communication Skills in E Self-motivated, taking initiative to learn and stay informed on new and relevant technologies. Ability to maintain client relationships and provide a high level of customer service and professionalism. Ability to manage your own workload, prioritize tasks and meet deadlines. Can work within a fun, cultured team environment. Documents, Updates, and adheres to standards, SLAs, and SOP s. Ability to think outside the box, critical thinking skills and research and present solutions. Consistent timely and proactive follow up on open/outstanding tickets, issues are required Ability to work from home with a good internet connection and no background disturbances is crucial. Qualifications Bachelor s Degree in information technology or related field of study with at least 3 years of related experience as it ties to the above job duties. Experience working in MSP is a plus. Shift: 5 days a week, within a rotating schedule, with 2 days covering US core business hrs between 8 am - 5 pm and rest of the days with Ist shift / 2nd Shift / 3rd shift during Indian daytime hours. About Us At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country s top system integrators. At Netrix, we re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect from Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed. Must have the ability to navigate through multiple web applications while assisting Users. Ability to prioritise and manage workload. Experience using Microsoft Office Suite. Must have Incident Management knowledge. Responsibilities Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner. Should follow the process guidelines, SLAs and TATs set by the Organisation. Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues. Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases. Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc). Should utilise the resources appropriately to contact the User. Example Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues. IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues Tickets in their absence. Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields). To accurately log all customer interactions appropriately in the Organisations ticketing tools (Jira). Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed. Must answer continuous calls (back-to-back) without compromising on quality. Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users). Should have the ability to manage multiple tickets concurrently. To carry out any other reasonable duties and responsibilities.

Responsibilities: Involvement with the lifecycle of analysis, design, coding, testing, implementation, and support of developed solutions Follow the development practices to solve intricate technical problems Learn, understand, and apply new technologies independently and with training Review and estimate development time and participate in setting deadlines and ETAs Prioritizing development projects based on overall company and or client impact Document all progress, issues, and resolutions effectively and efficiently so that other team members can assist in completing a deliverable Required Skills: 4+ years experience in designing and programming applications 4+ years experience of C# development with strong knowledge of .NET Webforms Framework 4+ years experience Web programming in Javascript & JQuery 4+ years experience writing SQL queries, stored procedures and functions Bachelor’s degree or equivalent experience (required) Must have strong communication skills, ability to work directly with customers on requirements and testing Strong emphasis on robust documentation of all work completed AWS experience is a plus Cloud Modernization experience is a plus

The Impact you will have in this role: The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. This role works closely with development teams, infrastructure partners, and internal clients to advance and resolve technical support incidents. 3 days onsite is mandatory with 2 optional days remote work (Onsite Tuesdays, Wednesdays and a third day of your choosing) Maybe required to work Tuesday through Saturday or Sunday through Thursday on rotational or permanent basis. Your Primary Responsibilities: Experience with using ITIL Change, Incident and Problem management processes. Assist Major Incident calls and engaging the proper parties needed and helping to determine root cause. Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services. Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization. Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments. Knowledge and understanding of cyber security best practices and general security concepts like password rotation, access restriction and malware detection. Take part in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics. Participate in Disaster Recovery / Loss of Region events (planned and unplanned) executing tasks and collecting evidence. Collaborate both within the team and across teams to resolve application issues and escalate as needed. Support audit requests in a timely fashion providing needed documentation and evidence. Plan and execute certificate creation/renewals as needed. Monitor Dashboards to better catch potential issues and aide in observability. Help gather and analyze project requirements and translate them into technical specification(s). Basic understanding of all lifecycle components (code, test, deploy). Good verbal and written communication and interpersonal skills, communicating openly with team members and others. Contribute to a culture where honesty and transparency are expected. On-call support with flexible work arrangement. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications: Minimum of 3 years of relevant Production support experience. Bachelor's degree preferred or equivalent experience. Talents Needed for Success: Technical Qualifications (Distributed/Cloud): Hands on experience in Unix, Linux, Windows, SQL/PLSQL Familiarity working with relational databases (DB2, Oracle, Snowflake) Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, IBM Zolda) Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress) Scheduling Tool experience (CA AutoSys, Control-M) Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss) Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka) Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript) Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend ) Technical Qualifications (Mainframe): Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid) Mainframe scheduling (Job abends, Predecessor/Successor)

Role & responsibilities PL /SQL Support engineer 4 - 6 years Queries writing Production support

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed. Must have the ability to navigate through multiple web applications while assisting Users. Ability to prioritise and manage workload. Experience using Microsoft Office Suite. Must have Incident Management knowledge. Responsibilities Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner. Should follow the process guidelines, SLAs and TATs set by the Organisation. Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues. Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases. Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc). Should utilise the resources appropriately to contact the User. Example Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues. IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues Tickets in their absence. Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields). To accurately log all customer interactions appropriately in the Organisations ticketing tools (Jira). Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed. Must answer continuous calls (back-to-back) without compromising on quality. Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users). Should have the ability to manage multiple tickets concurrently. To carry out any other reasonable duties and responsibilities.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BTP Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : NA Summary :As an Application Lead for Packaged Application Development, you will be responsible for designing, building, and configuring applications, acting as the primary point of contact. Your typical day will involve SAP BTP Administration and leading the effort to deliver high-quality applications. Roles & Responsibilities: Lead the effort to design, build, and configure applications, acting as the primary point of contact. Provide technical leadership and guidance to the development team, ensuring adherence to best practices and standards. Collaborate with cross-functional teams to identify and prioritize requirements, ensuring timely delivery of high-quality applications. Perform SAP BTP Administration tasks, including system configuration, monitoring, and troubleshooting. Professional & Technical Skills: Must To Have Skills:Strong experience in SAP BTP Administration. Must To Have Skills:Experience in leading the effort to design, build, and configure applications. Good To Have Skills:Experience in Packaged Application Development. Good To Have Skills:Experience in Agile development methodologies. Strong understanding of software engineering principles and best practices. Additional Information: The candidate should have a minimum of 5 years of experience in SAP BTP Administration. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering high-quality applications. This position is based at our Pune office. Qualifications NA

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Profitability & Performance Mgt PaPM Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery in Pune. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Profitability & Performance Mgt PaPM Strong understanding of SAP application development Experience in leading application design and configuration Knowledge of project management methodologies Hands-on experience in application testing and deployment Additional Information: The candidate should have a minimum of 5 years of experience in SAP Profitability & Performance Mgt PaPM This position is based at our Pune office A 15 years full-time education is required Qualifications 15 years full time education