1639 Application Support Jobs - Page 15

The Global Functional Expert (GFE) will partner with: R2R GL GPO and Oracle Application Labs (OAL) IT Teams to provide comprehensive general ledger, related systems and critical business process support. The individual hired as GFE will work closely with the General Ledger GPO teams to gain understanding of the general ledger systems, chart of accounts, and key R2R global business processes. Details are as below: Primary responsibility to triage service requests concerning issues with general ledger systems, chart of accounts, and key R2R global business processes Provide and reinforce end user training to optimize processes and systems performance Support period end close activities Support setup requirements for general ledger systems, chart of accounts, and key R2R global business processes Participate in UATs, For Quarterly new release upgrades, enhancements and New Ledger/Company Code Implementation. Participate in the evaluation of existing sub-processes and where appropriate perform analysis to identify efficiencies and cost saving initiatives Participate in collaborative efforts with cross functional teams to devise solutions for problems that impact general ledger systems, chart of accounts, and key R2R global business processes Support in identification and implementation of systems-based solutions to emerging problems caused by changing business or workforce requirements Partner with the SOX PMO to test R2R key controls & EY Audit Requirements Preferred Qualifications : Bachelor s in commerce 8 + years of Finance / Accounting / Project Management Experience working with Oracle s accounting modules and related applications Experience with General Ledger, Intercompany, and Cash desirable. Ability to effectively communicate verbally and in writing and build strong relationships across geographies Detail oriented, yet able to identify issues and grasp concepts at a broader level. The Global Functional Expert in Application Support Team, will partner with GPO, OAL and Business Groups to provide comprehensive GCO Systems and Critical Business Process Production Support in JAPAC/EMEA/AMER time zones and track the systems performance throughout. Some of the key roles are, responsible to triage service requests concerning issues with General Ledger (GL) / Intercompany (IC) and Cash Management (CM) Systems, Chart of Accounts, SmartView and EPM Applications, System Setup requirements for GL, IC and CM modules, UATs for Quarterly New Releases, End to End during New Ledger Setup and Load Test, OIM Request Approvals, FGC Key Application Control Testing and EY system controls audits, Access Management (GL, CM, EPM-FCC, Blue Print). The rehire is critical as we cover different time zones with immediate assistance / resolution of Systems Issues in the Day-to-Day activities and also the close monitoring.

Job Title: Treasury Core Model (TCM) – Senior Application Support. Location: Hyderabad. About The Job. We are seeking a highly skilled and experienced Treasury Senior Application Support Expert to strengthen our dynamic team at Sanofi. This role is crucial in maintaining and enhancing our S/4HANA Treasury Core Model solution, ensuring smooth operations and continuous improvement of our Treasury system. The position is directly reporting to the TCM Solution Delivery & Application Support Lead and is part of a Team of Application Support Experts spread in different hubs to cover for the different time-zones and geographical footprint. This pivotal role combines technical expertise with financial acumen to support and enhance our S/4HANA Treasury Core Model solution. The Treasury Core Model (TCM) project was launched in 2017 as part of Sanofi Finance transformation program and consisted in redesigning about 40+ unique Treasury processes (local and central), supported by S/4HANA Treasury solution and rolling them out as part of the One-Erp, iShift program.. The TCM Delivery Team is the owner of the S/4HANA Treasury Solution implemented to support those processes, and is responsible managing the required evolutions or enhancements, as well as deploying it efficiently as per the priorities of the Company. Given the critical nature of Treasury operations, we've implemented a multi-tiered support model for our S/4 HANA Treasury solution. Initial support levels (1.5 and 2) are provided by a third-party provider, responsible for incident triage, analysis, and basic configuration fixes, while for more complex matters, we have an internalized Treasury Application Support Team. This dedicated in-house team provides level 3 support, focusing on managing complex incidents and implementing solution enhancements for countries where the system is already live. By utilizing this hybrid support structure, we ensure that day-to-day issues are addressed promptly while maintaining the specialized expertise necessary for handling intricate Treasury-specific challenges and driving continuous improvement of our solutions.. At Sanofi, we believe in continuous learning and development. In this role, you'll have opportunities to stay at the cutting edge of SAP technologies and Treasury best practices, with potential for further certifications and professional growth. We encourage innovative thinking and welcome fresh ideas for process improvements and system optimizations.. We offer a dynamic work environment where your contributions will have a direct impact on our financial operations. You'll be part of a team that values collaboration, innovation, and excellence. As you grow in this role, there are opportunities for career progression within Sanofi's Treasury and IT functions.. Main Responsibilities. Level 3 Support Corrective maintenance: Resolve Application Incidents and Problems that require database, application code, and/or operational modifications as a result of corrective maintenance within defined SLA. This may require coordination with ERP Application support team, Key Users, and any Third-Party providers. Perform an in-depth root-cause analysis and provide such support to other groups as may be required to isolate the cause and develop a permanent fix to the Incident/Problem. Open a Problem for repetitive incidents. Open SAP message when needed and follow-up with SAP. Code the resolution / permanent fix. Test and perform activities before the fix can be migrated to the production system. Assisting the Key users for performing User Acceptance Tests and providing ‘how-to’ support to Key users when needed. Manage Transports orders and cutover activities. Close the Incident/Problem in the ticketing tool. Report on Incidents KPI’s. Scope Evolution: Be the first interface for the change requests flowing in from Treasury Key Users. Analyse the requests and provide a first point of view. Flag and reject the requests that deviate from the approved Specifications of the Treasury Core Model and the Localizations and hence limit uncontrolled change. Support functional analysis of evolutions, updating the specifications and performing the tests, for example when a form or layout needs to be developed, a new specific report or enhancement needs to be developed, working together with ABAP teams. Prepare and present position paper for Design Authority approval. Performing end Key user training and creating end user documentation, when needed. Manage Transport orders. Monitor and report on the status of approved Evolution Maintenance. Business Value Projects: Contribute as Solution Expert to small projects (Business Value Projects), being responsible for Solution deliverables. Comply with documented Software development methodology and programming standards as well as quality requirements and update operations documentation accordingly. Work transversally in cooperation with different teams, creating requests to ABAP and Erp AMS teams including User Access Management team when needed, following up the completion of the requests with these teams as ‘owner’ of the topic. Manage post-refresh activities on maintenance track. Support Application DRP (Disaster Recovery) exercises.. Key Interactions: Strong interactions and integration with AMS, Sanofi Digital support, Treasury Core Model Project team, Treasury Key Users (incident creators and key contacts within Business users), SAP (Support/ Solution Experts), external implementation partners, external banks, Swift network.. About You. Sanofi is looking for a talented profile who combines the dimensions of SAP Solution Application Maintenance, and a fair knowledge of Finance and/or Treasury functional processes. He/she has a results-driven approach while being able to navigate in a complex global organization and being able to support timely critical business needs.. Education: Bachelor's degree in Finance, Economics, or a related field. SAP FI/Treasury, S/4HANA certifications preferred. Treasury certification preferred is a plus. Experience: Minimum 10 years of hands-on experience with SAP Finance and Treasury modules (FSCM, IHC, BCM, BAM, CM, BPC, TRM) and S/4HANA. Proven track record in SAP projects within an international environment. Experience in project methodology. Experience in writing functional and technical specifications (RICEFW). Solid background in application support, ticketing tools, and project collaboration platforms. Soft & Technical Skills: Strong proficiency in MS Office suite. In-depth knowledge of Treasury processes and banking systems. Familiarity with SAP ABAP programming (desirable). Ability to drive, promote changes and coach peers. Exceptional analytical and problem-solving abilities. Strong customer orientation and communication skills. Ability to work effectively in a team environment. Adaptability to changing priorities and deadlines. Languages: Fluent in English, any further language is a plus. null. Show more Show less

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.. Primary Purpose:. Support PT’s customers in India on new tool installs, upgrade, warranty support and billable service, and based in Delhi / Mumbai / Chennai.. Key Responsibilities:. New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.. Upgrades: follow upgrade SOPs to install and commissioning upgrades.. Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.. Billable Service: carrier out billable service and training on out of warranty tools.. Typical Performance Measures:. Meet targeted numbers of new tool installs within a certain period of time and spec.. Meet targeted numbers of billable upgrades and PMs within spec.. Meet good customer satisfaction on warranty support.. Follow up the reporting and documentation requirements for every service activity.. Stocks and materials RMA assistance.. Education / Qualifications. Person Specification – Essential requirements unless stated. A relevant engineering degree. EE or ME engineering preferred.. Significant hardware experience on semiconductor equipment.. Professional Skills/ Abilities. Able to look up electrical drawings.. Familiar with Vacuum and RF components operating mechanism and theory.. Logical thinking on tool issues troubleshooting.. Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.. Mater at communication and negotiation in English.. Personal Qualities:. Able to work independently.. Prepare proactively and act efficiently. Positive thinking and easy going with. Willing to take responsibility and own accountability. Willing to take challenges and accept to travel frequently.. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.. Show more Show less

Job Title: Treasury Core Model (TCM) Support Expert. Location: Hyderabad. About The Role. We are seeking a highly skilled and experienced Level 3 Treasury Application Support Expert to strengthen our dynamic team at Sanofi. This role is crucial in maintaining and enhancing our S/4HANA Treasury Core Model solution, ensuring smooth operations and continuous improvement of our Treasury system. The position is directly reporting to the TCM Solution Delivery & Application Support Lead and is part of a Team of Application Support Experts spread in different hubs to cover for the different time-zones and geographical footprint. This pivotal role combines technical expertise with financial acumen to support and enhance our S/4HANA Treasury Core Model solution.. The Treasury Core Model (TCM) project was launched in 2017 as part of Sanofi Finance transformation program and consisted in redesigning about 40+ unique Treasury processes (local and central), supported by S/4HANA Treasury solution and rolling them out as part of the One-Erp, iShift program. The TCM Delivery Team is the owner of the S/4HANA Treasury Solution implemented to support those processes, and is responsible managing the required evolutions or enhancements, as well as deploying it efficiently as per the priorities of the Company. Given the critical nature of Treasury operations, we've implemented a multi-tiered support model for our S/4 HANA Treasury solution. Initial support levels (1.5 and 2) are provided by a third-party provider, responsible for incident triage, analysis, and basic configuration fixes, while for more complex matters, we have an internalized Treasury Application Support Team. This dedicated in-house team provides level 3 support, focusing on managing complex incidents and implementing solution enhancements for countries where the system is already live.. By utilizing this hybrid support structure, we ensure that day-to-day issues are addressed promptly while maintaining the specialized expertise necessary for handling intricate Treasury-specific challenges and driving continuous improvement of our solutions.. Main Responsibilities. Level 3 Support Corrective maintenance: Resolve Application Incidents and Problems that require database, application code, and/or operational modifications as a result of corrective maintenance within defined SLA. This may require coordination with ERP Application support team, Key Users, and any Third-Party providers. Perform an in-depth root-cause analysis and provide such support to other groups as may be required to isolate the cause and develop a permanent fix to the Incident/Problem. Open a Problem for repetitive incidents. Open SAP message when needed and follow-up with SAP. Code the resolution / permanent fix. Test and perform activities before the fix can be migrated to the production system. Assisting the Key users for performing User Acceptance Tests and providing ‘how-to’ support to Key users when needed. Manage Transports orders. Close the Incident/Problem in the ticketing tool. Report on Incidents KPI’s. Scope Evolution: Be the first interface for the change requests flowing in from Treasury Key Users. Analyse the requests and provide a first point of view. Flag and reject the requests that deviate from the approved Specifications of the Treasury Core Model and the Localizations and hence limit uncontrolled change. Support functional analysis of evolutions, updating the specifications and performing the tests, for example when a form or layout needs to be developed, a new specific report or enhancement needs to be developed, working together with ABAP teams. Prepare and present position paper for Design Authority approval. Performing end Key user training and creating end user documentation, when needed. Manage Transport orders. Monitor and report on the status of approved Evolution Maintenance. Business Value Projects: Contribute as Solution Expert to small projects (Business Value Projects), being responsible for Solution deliverables. Comply with documented Software development methodology and programming standards as well as quality requirements and update operations documentation accordingly. Work transversally in cooperation with different teams, creating requests to ABAP and Erp AMS teams including User Access Management team when needed, following up the completion of the requests with these teams as ‘owner’ of the topic. Manage post-refresh activities on maintenance track. Support Application DRP (Disaster Recovery) exercises.. Key Interactions: Strong interactions and integration with AMS, Sanofi Digital support, Treasury Core Model Project team, Treasury Key Users (incident creators and key contacts within Business users), SAP (Support/ Solution Experts), External implementation partners, external banks, Swift network.. About You. Sanofi is looking for a talented profile who combines the dimensions of SAP Solution Application Maintenance, and a fair knowledge of Finance and/or Treasury functional processes. He/she has a results-driven approach while being able to navigate in a complex global organization and being able to support timely critical business needs.. Education: Bachelor’s degree in finance, Economics, or a related field, SAP FI/Treasury, S/4HANA certifications preferred, Treasury certification preferred is a plus. Experience: 5-10 years of hands-on experience with SAP Finance and Treasury modules (FSCM, IHC, BCM, BAM, CM, BPC, TRM) and S/4HANA. Proven track record in SAP projects within an international environment. Experience in writing functional/technical specifications (RICEFW). Solid background in application support, ticketing tools, and project collaboration platforms. Soft & Technical Skills: Strong proficiency in MS Office suite, In-depth knowledge of Treasury processes and banking systems, Familiarity with SAP ABAP programming (desirable). Exceptional analytical and problem-solving abilities, Strong customer orientation and communication skills, Ability to work effectively in a team environment, Adaptability to changing priorities and deadline. Languages: Fluent in English, any further language is a plus. null. 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Imaging Support Specialist _ Office Based. ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.. We are currently seeking an Imaging Support Specialist to join our diverse and dynamic team. As an Imaging Support Specialist at ICON, you will play a vital role in providing technical support and assistance for imaging operations within clinical trials. You will ensure that imaging processes run smoothly, facilitating effective communication and coordination among teams and stakeholders.. What You Will Be Doing. Providing day-to-day technical support for imaging systems and processes, troubleshooting issues as they arise.. Assisting in the setup and maintenance of imaging equipment, ensuring compliance with safety and regulatory standards.. Collaborating with clinical teams to ensure proper execution of imaging protocols and adherence to study timelines.. Training staff on imaging procedures, software, and best practices to optimize workflow and data quality.. Maintaining accurate records of imaging data, system performance, and support requests to facilitate continuous improvement.. Your Profile:. Bachelor’s degree in medical imaging, radiologic technology, or a related field; relevant certifications preferred.. 1-3 years of experience in imaging support or a related role, ideally within a clinical research setting.. Strong technical skills and familiarity with imaging equipment and software.. Excellent problem-solving abilities, with attention to detail and a proactive approach to support.. Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.. What ICON Can Offer You. Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.. Our Benefits Examples Include. Various annual leave entitlements. A range of health insurance offerings to suit you and your family’s needs.. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.. Life assurance. Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.. Visit our careers site to read more about the benefits ICON offers.. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.. Are you a current ICON Employee? Please click here to apply. Show more Show less

Application Support Engineer Decisions Developer. Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.. As a Software Engineer, Support at Decisions, you will be part of an integrated support team troubleshooting complex customer problems in the use of the Decisions platform. You will play a pivotal role in tackling high-level troubleshooting issues before they reach the Product Engineering team, offering in-depth analysis, and guiding other team members on resolution strategies.. As a member of the Support team, you will collaborate closely with cross-functional teams, contributing to product improvements and enhancing customer experience. Software Engineers at Decisions are expected to have experience in developing and integrating server and client applications. Your work will be produced in the context of Decisions engineering best practices, including but not limited to the continuous support of development, deployment, integration, and monitoring.. Responsibilities. Customer Issue Resolution:. Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions for customer problems. Follow standard procedures for escalating unresolved issues to the appropriate internal teams. Feedback and Documentation:. Provide prompt and accurate responses to customers. Ensure proper recording and closure of all reported issues. Document knowledge in the form of tech notes and articles for a knowledge base. Internal Collaboration:. Follow Service Level Agreements (SLA) for issues, especially concerning severity. Collaborate with internal teams for issue resolution. Requirements. Technical Experience:. Requires minimum of one (1) year previous Decisions BPM platform Experience. Minimum of two (2) years of software engineering experience in front-end and back-end applications and/or data service. Experience in large-scale, high-performance enterprise big data application deployment and solution architecture in complex environments. Experience in automation, engineering tasks, data, infrastructure/operations, and security engineer tasks. Development Skills:. Proficiency in programming languages such as C#, Java, or JavaScript. Track record of delivering high-quality code. Considerable experience dealing with SQL servers. Business Process Automation (BPA):. Expertise in BPA platforms with a strong understanding of process modeling and workflow optimization. Certifications:. Certification in BPM/RPA software is a plus. Troubleshooting and Communication:. Strong troubleshooting skills and the ability to work on multiple issues simultaneously. Exceptional communication and collaboration skills. Ability to lead and mentor technical teams. Customer Support Attitude:. Passion for supporting customers. Willingness to provide as much help as possible and follow up with customers. Availability:. Understanding of the demands of operating in a customer support team that may require working in a 24x7 environment. Availability and willingness to step in when needed, including weekends. Background:. Not from a technical support background that involves simply logging tickets or coordinating between groups. The role requires active problem-solving and technical engagement. Show more Show less

Job Title: Application Manager Successfactors. Position Profile Template. Position Profiles are useful in several aspects of the employment relationship, including hiring, compensation, and managing employee performance. Well-drafted Position Profiles can help increase clarity and employee accountability with respect to position duties, while protecting the company against risk.. Instructions : Use this form as a starting point to prepare a Position Profile for a new position[1] and/or changing an existing position within Nouryon. Here is guidance to keep in mind as you prepare the Position Profile:. When drafting, choose appropriate words and phrases using active words and phrases whenever appropriate. For example: “evaluate” or “analyze” instead of simply “review.” Similarly, without exaggerating, avoid language that is unnecessarily vague or diminishes the importance of the role. For example, describing a role as “assisting with” something, “supporting” someone, or acting “pursuant to the company’s standard operating procedures.”. Before finalizing, the line manager and HRBP should review the Position Profile. The line manager is accountable for ensuring that the Position Profile is an accurate description of the position. Management review helps ensure consistency across positions and across the company.. If any legal questions arise, consult with your HRBP regarding when to involve the Legal Department.. Consider unions and collective bargaining agreements (CBAs). Consult with the appropriate HRBP regarding any union or CBA applicable to the position to confirm whether it impacts the Position Profile.. Be sure to include any applicable mandatory provisions, as outlined in this form.. Include signature lines in the final Position Profile, to be signed by the employee and position supervisor, to acknowledge its accuracy.. Function, and Reporting Structure. Position title: Application Manager SF & Integration. Reports to: Delivery Manager Application Services/. Job function: Nouryon. Job level of manager: MM5. Job functional area: IM Services. Number of direct/ indirect reports: N/A. Position pay grade: MM4. Full-time/part-time: Full-time. Country & Location:. Temporary position: No. Travel required: Yes. If yes, geographic region: USA, Netherland, Asia. If yes, percentage: 10%. In-person/remote: In-person. [1] The definition of a new position is one that is not in the existing organizational design (HR establishment) and is associated with growth or expansion and is additional to your approved headcount. ". Required. Education:. Master or Bachelor level of education (or similar level). Show more Show less

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!. Technical and Standard Practices. Provide daily customer support for Allvue Systems applications and Business-to-Business integrations.. Performing complex technical troubleshooting, determining root causes, and providing resolution.. Ensure an in-depth understanding of query flow and its impact on application performance.. Work independently and proactively solve problems without being directed by others.. Developing client solutions based on technical best practices.. Training customers and staff in troubleshooting techniques, best practices, applications, and programs.. Handling support tickets via JIRA ticketing system, email, or phone submissions.. Finding ways to increase productivity and improve client experience and satisfaction.. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.. Applicants should demonstrate their ability to implement ITIL frameworks to improve IT service delivery and have a track record of successfully managing and guiding change processes within an organization.. Proficiency in assessing risks, planning and coordinating changes, and ensuring minimal service disruption is essential.. Document all issues and solutions thoroughly for future reference and continuous learning within the team.. Engage in ongoing education to keep up with the latest advancements and best practices in MSSQL and related technologies.. Customer Centric Experience/Relations. Providing best-in-class customer experience/service.. Proficiency and willingness to handle multiple daily customer calls involving screen-shares to collect details and troubleshoot reported technical problems at a professional and technical level.. Practice professional-level soft skills when communicating with customers and internal staff.. Take personal ownership of customer satisfaction in resolving Production client concerns and issues.. Team and Knowledge-Centric Collaboration. Writing and maintaining professional-level internal and customer-facing knowledge articles.. Take the initiative to inform leadership to proactively improve the product, reduce ticket volume, and refine processes as the business needs.. Mentorship and training for other Support team members from a technical and process perspective.. Team attitude to collaborate or assist teammates or colleagues within the company on technical issues, processes, or product improvements.. Be All-In with our company's Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture).. Advanced SQL Server T-SQL skills and database administration experience.. In-depth understanding of Join types, Sub Queries, Functions, Stored Procedures, Optimization, and other advanced SQL concepts. SQL Scripting/Writing skills to debug and resolve SQL code.. Needed strong analytical skills while debugging the error logs.. Considerable experience with XML/XPath/XSLT technologies is a plus.. Proficient in performing in-depth analysis, complex technical troubleshooting, and problem resolution.. Demonstrate strong research skills and gather knowledge to progress investigations through written knowledge articles, training videos, and hands-on testing.. Effectively communicate problem or issue concepts, steps to replicate, root cause analysis, and resolutions to technical and non-technical audiences.. Experience utilizing GIT Kraken for branching, merging, and managing code repositories effectively.. Computer Skills. Self-starter who can work independently.. Detail-oriented, with solid organization and coordination skills.. Excellent customer service knowledge and skills.. Professional written and interpersonal skills.. Experience with Confluence and Jira ticketing systems.. Experience with Code Check-in processes and applications such as GIT and ADO.. Microsoft Office 365 experience and knowledge. (Outlook, Teams, Excel, OneDrive, SharePoint, etc.). Experience using Slack or other message systems.. Show more Show less

Position Purpose The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility. Responsibilities Direct Responsibilities As the applications to be supported are Client focused , high professional support service is expected Supporting Application end to end, Managing issue and Incident Monitor and Troubleshoot Communicate with stakeholder to inform, investigate and alert about issue. Skill in creating and maintaining the knowledge base Knowledge in writing/reading scripts (ksh..) Creating Application support/technical documentation Contributing Responsibilities Creating Application support/technical documentation Skill in creating and maintaining KEDB Qualifications - External Technical Behavioral Competencies Knowledge and experience with HP-UX/LINUX OS Experience with Unix scripting Knowledge and experience with Database ( Sybase , Oracle ) Experience with PL/SQL Knowledge in Java Specific Qualifications (if required) Knowledge of ITIL. Bachelors degree required; advanced degree considered a plus. Minimum 7 and Maximum 10 years financial industry experience Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Creativity Innovation / Problem solving Communication skills - oral written Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop others improve their skills Analytical Ability Ability to inspire others generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level At least 10 years Other/Specific Qualifications (if required) Please Note We need 1 internal resource with strong technical experience in SQL Unix .Also have good communication skills.

Customer-oriented attitude with excellent communication skills (verbal & written) is a must. Knowledge of software installation and troubleshooting on Windows and Linux. Must be able to work in 247 shifts. Ability to perform remote troubleshooting and provide clear instructions Experience in interacting with global customers on phone and giving them support through remote management tools. Must be able to learn and understand enterprise level solutions quickly. SaaS experience is preferred. Experience on CRM tools like JIRA, Sales Force, Zendesk, Freshdesk, Zoho or any other. Hands-on experience on Windows and Mac. Incident management and service request handling experience is an added advantage... Working on tasks within SLA experience. Excellent problem-solving and multitasking skills.

Collaborate with stakeholders to gather and review software requirements/user stories, provide estimates, create software design specifications, and work with engineers and architects to assess and test hardware and software interactions. Execute development methodologies using various programming languages to deliver high-quality solutions. Create and execute automated test plans/strategies based on business requirements, collaborating with engineers, architects, and clients to validate test environments, test data, and test results. Design and implement code fixes, validate outcomes against expected results, and produce associated reports. Perform dynamic application security testing, interface testing, integration testing, end-to-end testing, and/or user acceptance testing. Provide application support, troubleshoot configuration and environment issues, and ensure smooth operations. Support the software deployment process by ensuring efficient and reliable delivery pipelines. Key Skills : Strong experience with Java and related technologies. Expertise in API concepts and methodologies . Proficiency in Microsoft Azure Cloud Services , including Kubernetes, Docker, and Terraform. Desired Skills : Experience with programming languages such as Go and Lua . Knowledge of API management tools like Kong . Familiarity with tools like Curl for API testing and debugging. Ideal candidate for above position should possess 7+ years of experience in above specified skillset.

I. Job Summary This intermediate level position is part of a team responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides basic technical and analytical support delivering HR processes. With experienced team members, may provide input for delivering HR processes. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Monitors HR systems, open cases and reviews current processes to troubleshoot application related issues and answers system related questions. Seeks development on the job and through more formal training. Performs analysis and documents current and new processes to take advantage of technology Makes required configuration changes according to documented requirements. Advises on impacts to current configuration and downstream applications. Maintains foundational workforce structures, data fields and processes. Analyzes impact of configuration of tables, data fields, foundational structures and processes on downstream systems and integrations. Ensures data integrity and governance by supporting data imports and extracts and validating accuracy through reporting and queries. Supports integrations/file transfers. With guidance, analyzes new software application products or new modules in existing applications. Provides day to day support and maintenance for system(s), preparation for releases, upgrades and/or patches. Executes testing, reporting and analysis of changes. Monitors open tickets/vendor escalations for progress. Executes unit, integration and acceptance testing. Working with the functional team, provides screen shots and system steps for testing and change management. May be responsible for configuring and delivering basic reports and queries utilizing delivered software. Follows established data governance. Documents all configuration. III. Supervisory Responsibilities No supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: bachelors Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Two (2) years of previous experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Hands on configuration of application(s), and supporting releases, patches, upgrades and/or enhancements. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Must be available to work standard business hours, as we'll as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc). May need to attend after hours calls with the offshore team

We are the world learning company with more than 24,000 employees operating in 70 countries We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale We believe that wherever learning flourishes so do people The Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues Primary ResponsibilitiesLevel 3 Escalation callsDirectly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of businessEnsure candidate results are sent to clients on timePrepare client reportsPromote client programs and productsDetermine additional opportunities and possible operational trouble areasInput accurate customer information into the databaseAssist in training and monitoring call center agents to ensure quality of serviceMaintaining the SLA for different LOBsReportsClient ManagementEvent handling- People management and team handling-Team playerQualifications/Education and Experience:Required Education- Bachelor degree5-7 years of experience in a similar/related positionConfident and fluid communicatorHigh levels of customer service skillsPreviously operated in a Level 2 support rolePrevious subject matter expert knowledgeFamiliar and comfortable working in a busy corporate environment/shifts (24\\*7)Experience in providing application supportFamiliar with MS OfficeExperienced in collating reportsDesired Candidate Profile:Excellent oral and written communication skillsGreat attention to detailProblem-solving skillsStrong organizing and time management skillsCustomer service skillsEffective teamwork skillsClient and People Management skillsNote - No disciplinary action or PIP in the last one year (Internal applicants)1145110Job: Customer SuccessJob Family: GO\\_TO\\_MARKET

Job Description: Who We Are Saks is a world-renowned luxury ecommerce destination. The company s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores which extend that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home d cor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the pre-eminent destination for luxury, globally. Role Summary As a Lead Database Administrator, you will work with other members of our DBA teams to develop and track key database measures and metrics. Your focus will be on evaluating runtime systems, building monitoring and incident response capabilities, and automating monitoring and automatic feedback systems for our development, staging, and production systems Key Qualifications 9+ years of experience in a DBA role supporting 24/7 environment with on call duties as per team rotation. DBA will be responsible for supporting other database types (Postgres, DB2, aurora) in Saks environments. Demonstrated ability to mentor junior team members and develop internal experience in DBA best practices Experience with database migration from data center to Azure / AWS RDS. Managing Databases as IaaS, PaaS. Exposer to Azure VMs and /Azure SQL MI Experience with Automation of routine tasks and setup monitoring. Shell scripting, Powershell, PL/SQL for automation. Strongly desired: experience in the retail or fashion industries Appreciated: interest and curiosity for working in a variety of languages and frameworks with flexibility towards team and organizational adoption Role Description Assist with issues relating to system performance: Diagnosis of SQL problems, Application Support and SQL Support Assist with the design and maintenance of systems, policies, and procedures for disaster recovery to ensure effective availability, protection, confidentiality of data, and integrity of data assets. Be a consultant in the review, planning, testing, and execution of business applications and database upgrades Develop and track key database measures and metric Good understanding of data models and assisting the application team providing recommendations for schema designs o Demonstrate extensive hands-on experience with SQL Server & Oracle with a particular emphasis on performance and tuning. Skills include, but are not limited to: Installations, migrations/upgrades, configuration, tuning and performance analysis, backup/restore/failover Ability to plan, scope and estimate work effort to produce high quality deliverables on time/on budget for Database project work Good understanding of Failover clustering and Log shipping Use quantitative and modeling techniques to forecast database capacity and growth trends On call duties per team rotation. Conduct research and make recommendations on database products, services, protocols, and standards in support of development efforts. Develop key automation, monitoring and performance tuning software Review and tune data access calls and stored procedures to ensure both individual database performance and overall system performance Provide technical leadership in the design, implementation and management of our database environments Your Life and Career at Saks Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Required Skills Technology | Mobile Device Management (MDM) Tools | Microsoft Intune Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Modern Desktop Administrator Associate (MD-100 and MD 1) Mobility Subject Matter Expert s primary responsibility is to provide support to an organization s mobility (MDM/MAM) infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on cloud mobility infrastructures like Microsoft Intune or SAAS/ On-premises mobility infrastructures like Ivanti MobileIron or equivalent platforms, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also spills over to the bigger Application support including custom application packaging and publishing 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for mobility infrastructure 2. Plan and execute upgrades, projects defined by customers 3. Create, design, manage Microsoft Endpoint Manager (Intune) standalone/Hybrid supporting large user base 4. Manage AAD, Autopilot, Conditional Access, Configuration Profiles and Compliance policies. 5. Knowledge of Mobile Operating Systems (iOS, Android), seamless onboarding technologies (DEP/ZeroTouch), Android for Work/Work Profile, iOS Device Management (Legacy, Supervised and User Enrolment) 6. Create and manage Device enrolment Policies (Android, Apple, Windows Autopilot). 7. Create, manage, and modify iOS, Android, and Windows application signing, provisioning and deployment. Technical Skills 1. Mobility - Complete hands-on experience in implementing and managing On-premises/cloud mobility MDM and MAM solutions; Intune, MobileIron or equivalent platforms. - Hands-on with Autopilot, Enrolment, configuration policies, Conditional access, Compliance and Security. - Strong understanding of the Microsoft 365 suite on mobile devices. - Provide Technical solutions and solve complex business problems with minimum downtime. 2. Application packaging and publishing - Manage the deployment process of mobile applications to app stores, including testing, release, and updates, Scripting, App packaging and publishing

Required Skills Technology | Mobile Device Management (MDM) Tools | Microsoft Intune Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Modern Desktop Administrator Associate (MD-100 and MD 1) Mobility Subject Matter Expert s primary responsibility is to provide support to an organization s mobility (MDM/MAM) infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on cloud mobility infrastructures like Microsoft Intune or SAAS/ On-premises mobility infrastructures like VMware Workspace one UEM (AirWatch) or equivalent platforms, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also spills over to the bigger Application support including custom application packaging and publishing 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for mobility infrastructure 3. Create, design, manage Microsoft Endpoint Manager standalone/Hybrid supporting large user base 4. Manage AAD, Autopilot, Conditional Access, Configuration Profiles and Compliance policies. 5. Knowledge of Mobile Operating Systems (iOS, Android), seamless onboarding technologies (DEP/ZeroTouch), Android for Work/Work Profile, iOS Device Management (Legacy, Supervised and User Enrolment) 6. Create and manage Device enrolment Policies and applications (Android, Apple, Windows Autopilot). Technical Skills 1. Mobility - Complete hands-on experience in implementing and managing On-premises/cloud mobility MDM and MAM solutions; Intune. - Hands-on with Autopilot, Enrolment, configuration policies, Conditional access, Compliance and Security. - In-depth understanding and troubleshooting of iOS, Windows and Android platform and applications - Provide Technical solutions and solve complex business problems with minimum downtime. - Implementing, configuring and testing AirWatch mobile device management solution prior to production deployment. 2. Application packaging and publishing - In-depth knowledge and manage the deployment process of mobile applications to app stores, including testing, release, and updates.

At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care about you, about our clients, and about our communities. Here, you ll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm s size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you ll have fun while solving complex and interesting business challenges. Application Support Engineers at Moss Adams are responsible for the highest level of escalated support and care for the firm s software applications. This role will provide remote support of the client/server application environment including responsibility for application maintenance, research, documentation, testing, deployment, and creating automating solutions. Application Support Engineers also provide high level project support to launch new applications, upgrade existing systems, and facilitate the inclusion or retirement of new technologies through combinations. Individuals who thrive at Moss Adams exhibit the following success skills Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus. Responsibilities: Provide remote technical support by researching and resolving problems related to the use of applications for end users, work with vendors to diagnose root causes, and resolve escalated issues Evaluate, install, configure, and deploy new applications/technologies, and monitor or enhance existing applications throughout the enterprise Liaise with Project Management Office and other Information Technology (IT) teams to initiate Work Efforts that enrich supported application functionality Participate in and manage application oriented projects. Oversee project phases and ensure timely completion of tasks Proactively communicate with business units and their leadership to understand short and long term plans ensuring that applications meet the requirements for the end-users and the business Document current processes and procedures along with building, contributing, and maintaining knowledgebase articles for the firm s systems Develop subject matter expertise in applications used by one or more business unit(s) Participate in knowledge sharing with all IT teams to train and develop team members to more efficiently resolve incidents Participate in scheduling rotation for providing after hours on-call escalation support to end users Qualifications: Bachelor s degree or equivalent experience required; emphasis in Computer Science or related field preferred Minimum of 2 years of related experience required; experience in a professional services environment preferred Experience providing application and end-user support services Experience in supporting complex systems including Citrix (XenApp, XenDesktop, XenMobile), SharePoint, Dynamics CRM, tax, audit, and accounting applications, and/or ERP systems Experience troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, printers), working with automated help desk systems, Active Directory user administration, application deployment, and QA testing processes Strong verbal and written communication skills including the ability to articulate complex issues to internal clients and vendors Ability to collaborate and work effectively across teams while building trusted relationships and positively influencing others Self-directed professional with strong interpersonal skills Effective time management and organizational skills, proven ability to prioritize while simultaneously managing numerous project/processes often under tight deadlines Proven commitment to providing exceptional client service and foster a high degree of end user satisfaction through the delivery of quality and timely service Ability to convey technical issues and material to non-technical audience Ability to travel as needed, approximately 5%

Location: Hyderabad Education: Bachelor's degree in computer science, Experience: 2 - 6 Years Job Summary: We are looking for a skilled and proactive Production Support Engineer with experience in workflow automation, ETL processes, and incident management. The ideal candidate will be responsible for supporting, monitoring, and optimizing production systems and automated data workflows while working closely with engineering, DevOps, and data teams to ensure system stability and performance. Key Responsibilities: Monitor and troubleshoot ETL pipelines, batch jobs, and workflow automation tools. Ensure high availability of production systems through timely issue resolution and root cause analysis. Automate routine operational tasks and optimize recurring workflows using scripting or automation platforms. Collaborate with development and data teams to deploy, configure, and support new application releases and data flows. Perform log analysis, database health checks, and system performance monitoring. Maintain knowledge base and incident documentation to improve team efficiency. Implement proactive alerting and monitoring systems to minimize downtime. Ensure compliance with operational standards, security, and data governance policies. Participate in on-call rotation and support coverage as needed (including nights/weekends for critical issues).

Role & responsibilities Provide timely and effective support for software applications used across the organization. Troubleshoot and resolve application incidents, issues, and requests logged by users. Analyze logs, error reports, and user feedback to diagnose and fix problems. Monitor application performance and availability using relevant tools and dashboards. Coordinate with development and infrastructure teams for escalations and fixes. Document troubleshooting steps, known errors, solutions, and FAQs for internal knowledge base. Participate in system upgrades, patch deployments, and release testing. Conduct root cause analysis (RCA) for recurring problems and recommend long-term solutions. Assist in onboarding and training users on application functionality when required. Adhere to ITIL practices for incident, problem, and change management. Participate in 24x7 on-call support rotation, if applicable. Preferred candidate profile Strong problem-solving and analytical thinking skills. Hands-on experience in SQL for data investigation and issue resolution. Familiarity with Windows/Linux OS environments. Understanding of APIs, integrations, and web services (REST/SOAP). Knowledge of scripting (e.g., Shell, Python) is a plus. Experience with monitoring/logging tools (e.g., Splunk, AppDynamics, Grafana). Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk. Strong communication and customer service skills.

Position Purpose The Application Production Support squads within Agile Production Services Tribe work together with the tribes and Release Engineers on the release of applications on the infrastructure provided by our partners. They also provide 24/7 Level 2 support for certain of these applications. And they assist during the infrastructure releases that involve these applications. Responsibilities Second line support for applications Coordinate production deployments (creation of runbooks + follow-up during the complete deployment). Responsible for monitoring / documentation / life cycle management of these environments and participation in a correct H20 (Handover to Operations). Being flexible and ready to work outside normal business hours (on call turn roll 7/7 24/24) is mandatory for this mission You need to be eager to build an all-round view of the IT environment; the team will assist you in this. Technical & Behavioral Competencies Mandatory: Good understanding of automated batch scheduling: Control-M or another batch scheduler Knowledge of Mainframe: Mainframe z/OS DB2 for z/OS, SQL, SPUFI, QMF DB2 and IMS utilities TSO/ISPF, JCL A good knowledge & comprehension of control-M on Mainframe You have strong analytical thinking skills. ITIL knowledge You are able to understand technical and complex architecture design documents Nice to have: Experience in Unix/Linux and Windows scripting (powershell) Experience in distributed scheduling (CTRLM) Python, ansible, git, TerraForm Experience with Cloud Integration and/or Life Cycle Migration. Knowledge of the main characteristics of Cloud Computing and the different types of Cloud services (IaaS, PaaS, SaaS) General knowledge Cloud and Infra Technologies such as Kubernetes, Database, Object Storage. Knowledge of infra and applicative performance monitoring cobol Specific Qualifications (if required) Follows the Customer processes for projects, incident and change management. Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness. Motivated self-starter, process-oriented with high attention to detail Quick self-starter, pro-active attitude. Good communication skills, Good analytical and synthesis skills. Autonomy, commitment and perseverance. Ability to work in a dynamic and multicultural environment. Flexibility (in peak periods extra efforts may be required). Open minded and show flexibility in self-learning new technologies/tools. You are customer minded and can translate technical issues into non-technical explanations. You are always conscious about continuity of services. You have a very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team. Client-oriented, analytical, initiative oriented and able to work independently. Be flexible and ready to provide support outside of Business hours (on-call). Able to take additional responsibility. Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model. Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Organizational skills Client focused Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop others & improve their skills Ability to set up relevant performance indicators Ability to manage a project Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

Job Description - SFDC Team member position (B2/B3/ C1): offshore. Candidate should have experience in Salesforce, Commerce, enterprise , data cloud and must have Lightning knowledge including Workflows , Process builder, Validations, Flow, Process etc Security Model, Data Model. Must have Hands on Customization Apex, Visual Force, Triggers, Batch , Schedule Apex, Lightning web component, Integration Must troubleshoot and debug the code/issue, Dataloader, knowledge on CRM application Technical Delivery of Salesforce Build and Application Maintenance Projects (Minor enhancement) Good exposure in working with clients and strong communication and interpersonal skill, should be able to work with Multiple countries like US, Brazil and Mexico. Application support knowledge required like Service now. Shift Timing 2:00 PM IST to 11:00 PM IST Offshore Location: Pune/Hyderabad/Greater Noida/Bengaluru/Chennai/Kolkata Apex, Lightning, Salesforce Development

Responsibilities Requisition ID R-10361860 Date posted 06/19/2025 End Date 06/30/2025 City Chennai State/Region Tamil Nadu Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Professional, Application Support Ke y Responsibilities Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services Working with development, infrastructure, and other teams to investigate complex issues and implement solutions Maintaining detailed records of issues, resolutions, and troubleshooting procedures. Identifying the underlying causes of issues to prevent recurrence Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes. Configuration changes to support batch processing Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting. Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis) Skills / Experience / Competencies Oracle PL/SQL hands-on experience for minimum of 3-6 years Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications Application Support Experience minimum of 5 years. Extensive exposure to ITIL V3 standards. Knowledge in KAFKA and API related environments. Strong analytical, verbal and written communication skills (English) and Quality focused Advanced problem-solving skills, proven ability to think logically and effective time management Ability to work under pressure to tight deadlines, with a drive and commitment to delivery Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests. Good to have: DevOps tools, Control-M, TOAD/SQL plus GIT repository exposure Additional interpreter language skills like Perl or Python adds value to the role. Knowledge in core JAVA, springboot. Previous experience in credit card/payments/merchant acquiring industry preferable. Control-M batch jobs scheduler TOAD/SQL plus Exposure to change control processes within a systems environment an advantage Bankworks (this is desired but not essential) Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Role & responsibilities Author realistic and complex IT tasks and their corresponding multi-step execution plans in clear, natural language, accurately mimicking real-world enterprise IT operations across ITAM, ITSM, and ITOM domains. Conduct rigorous, in-depth validation of created IT tasks and plans, critically reviewing them to ensure reflection of real-world IT team operations, processes, and inherent complexities, including adherence to ITIL best practices. Act as a central resource for IT process expertise, offering guidance and insights on complex scenarios, industry best practices, and potential edge cases to the entire data team. Identify and document discrepancies, inconsistencies, or gaps in IT process descriptions, proposing solutions for continuous data quality improvement. Contribute to the development of comprehensive guidelines and standards for IT task and plan creation, ensuring consistency and scalability of our datasets. Preferred candidate profile Bachelors degree in Engineering, Computer Science, Information Technology or equivalent Deep understanding of IT service management (ITIL v3/v4), IT domains (ITSM, ITOM, ITAM) and enterprise IT processes, ideally with ITIL Foundation certification or higher. Proven experience in IT process analysis, documentation, and improvement, or a similar role requiring detailed understanding of IT workflows. Experience with IT Service Management platforms like ServiceNow, Jira, or similar. Foundational understanding of scripting (e.g., Python) and JSON, with an ability to comprehend structured data formats like DSL/DSQL, to effectively collaborate with AI Data Engineers on text-to-JSON conversion and data pipeline processes. Exceptional attention to detail and a meticulous approach to data accuracy and validation. Strong analytical and problem-solving skills, with the ability to dissect complex IT scenarios and identify critical elements. Excellent written and verbal communication skills in English, with the ability to articulate complex IT concepts clearly and concisely. Nice to have Prior experience in a data-intensive role or working closely with data science/AI teams.

Position Purpose The Senior Support analyst will be responsible to: - To provide support for the BP2S applications, for all day-to-day problem resolution/support issues - Develop a good understanding of the existing application (functional and technical) - Participate in any specific improvement on this support deliverables - Finding gaps in procedure and fixing the same Responsibilities Direct Responsibilities Monitoring and Supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Resolve user queries Contributing Responsibilities To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk. Coordinates with infrastructure teams to create / upgrade / decommission specific environments Maintain Knowledge base and share experience with support team members. Technical & Behavioral Competencies Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 5 to 6 years of experience Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Prior experience in application support, Monitoring jobs BANCS application knowledge is mandatory Technical competency in the following: o Proficiency in Oracle/Sybase database - SQL & PL/SQL o Proficiency in Unix/Shell script oKnowledge on Cloud concept like Ansible , Devops concept is well advantages Prior experience of working in Unix environments and Shell scripting Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others Inclination to understand and learn application/business functionality Fast learner, Team player, autonomous Excellent analytical skills Good communication skills and confidence Specific Qualifications (if required) Understanding of ITIL framework Skills Referential Behavioural Skills(Please select up to 4 skills) Communication skills - oral & written Critical thinking Ability to collaborate / Teamwork Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAbility to develop and adapt a processAbility to develop others & improve their skillsAbility to anticipate business / strategic evolutionAbility to manage a projectEducation Level:Bachelor Degree or equivalentExperience LevelAt least 5 years

Job Responsibility: Provide L2 support to production systems like application, database, middleware components, infrastructure and network components Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it. Interact with various stake holders such as Release managers, program leads, service managers, development and test leads Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps Provide pre-implementation support with activities such as release notes review and implementation dry runs. Protect production components by running health checks, monitoring latency and memory utilization. Log Monitoring Tool - Splunk or any other Application Monitoring tool - DynaTrace or any other Ticketing incident/problem management tool - Remedy Application Support, Automation, L2 support, Linux, SQL, ITIL, Monitoring, Trouble Shooting, Jenkins.