1646 Application Support Jobs - Page 14

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time educationKey Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualification Any degree 15 years of Full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. With exceptional communication skills, you will ensure the smooth operation of our world-class systems by accurately defining client issues and designing effective resolutions based on your deep product knowledge. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with stakeholders to identify and understand business requirements.- Troubleshoot and resolve technical issues related to ServiceNow IT Service Management.- Perform system configuration and customization to meet client needs.- Conduct system testing and ensure the quality of deliverables. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices.- Experience in incident management, problem management, and change management processes.- Knowledge of ITIL framework and its application in ServiceNow.- Experience in system configuration and customization using ServiceNow platform.- Good To Have Skills: Experience with IT service management tools such as JIRA or Remedy.- Familiarity with ITIL certifications and their relevance in ServiceNow implementation. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI CO Finance Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced SAP FI/CO Lead to oversee and manage the Finance and Controlling module operations within an ongoing AMS (Application Management Services) engagement. The ideal candidate will be responsible for handling incident management, enhancements, continuous improvement initiatives, and stakeholder coordination for the FI/CO module. Roles & Responsibilities:- Lead the SAP FI/CO functional team for support and enhancement activities.- Manage and prioritize incidents, service requests, within agreed SLAs.- Provide expert-level troubleshooting for issues related to FI (GL, AP, AR, AA, BL) and CO (CCA, PCA, Internal Orders, COPA).- Collaborate with cross-functional SAP teams (MM, SD, PP, HCM) and technical teams (ABAP) to resolve issues and implement changes.- Drive continuous improvement initiatives, proactively identifying areas for optimization.- Interact with business users, key stakeholders, and third-party vendors for issue resolution.- Support month-end, quarter-end, and year-end closing activities in SAP FI/CO.- Manage configuration maintenance as part of service delivery.- Lead team of consultants, mentoring and ensuring quality of deliverables. Professional & Technical Skills: - Minimum 8-10 years of SAP FI/CO experience, including at least 2 years in a lead role.- Hands-on experience in SAP ECC or S/4HANA FI/CO modules.- Strong knowledge of integration points with MM, SD, modules.- Proven experience in AMS environments incident resolution, SLA adherence- Good understanding of Finance processes (P2P, O2C, R2R).- Excellent communication, leadership, and client-facing skills.- SAP Certification in FI/CO (preferred but not mandatory). Additional Information:- SAP Certified Application Associate SAP S/4HANA for Financial Accounting- ITIL Foundation (optional)- Location:Any- 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application-related problems, ensuring that systems operate smoothly and efficiently. You will engage in proactive monitoring and maintenance of applications, contributing to the overall reliability and performance of business operations. Your role will also require you to document findings and solutions, facilitating knowledge sharing within the team and across departments. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Develop and implement best practices for application support to improve efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Good To Have Skills: Experience with application performance monitoring tools.- Strong understanding of message queuing concepts and practices.- Experience in troubleshooting and resolving application issues in a timely manner.- Familiarity with scripting languages for automation of support tasks. Additional Information:- The candidate should have minimum 5 years of experience in IBM WebSphere MQ.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement strategies to enhance system performance and reliability.- Document troubleshooting steps and solutions for future reference.- Provide training and support to end-users on system functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Strong understanding of cloud-based contact center solutions.- Experience in troubleshooting and resolving technical issues in a contact center environment.- Knowledge of telephony systems and call routing technologies.- Hands-on experience with contact center analytics tools.- Familiarity with CRM integration and API configurations. Additional Information:- The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of critical business systems.- Identify and solve issues within multiple components of the systems.- Collaborate with cross-functional teams to resolve technical issues.- Contribute to the continuous improvement of the applications and systems. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management.- Strong understanding of IT service management principles and best practices.- Experience in troubleshooting and resolving technical issues in ServiceNow applications.- Knowledge of incident management, problem management, and change management processes.- Familiarity with ITIL framework and its implementation in ServiceNow.- Experience in configuring and customizing ServiceNow modules.- Ability to analyze and interpret complex technical requirements.- Excellent problem-solving and communication skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based in Mumbai.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards delivering timely solutions, all while maintaining a focus on enhancing system reliability and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune.- Good To Have Skills: Experience with application lifecycle management tools.- Strong understanding of software troubleshooting methodologies.- Familiarity with cloud-based application support.- Experience in user training and support for software applications. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Description IT Infrastructure & Systems Management Oversee installation, configuration, and maintenance of servers, networks, and communication systems. Ensure uptime and availability of business-critical systems (ERP, CRM, and Property Management Systems). Manage cloud and on- premise environments. Software & Application Support Maintain and optimize real estate ERP platforms Collaborate with vendors for implementation, customization, and support of real estate applications. Support integrations between sales, leasing, finance, and project management systems. Cybersecurity & Compliance Implement and monitor cybersecurity measures to protect company data and systems. Ensure compliance with relevant IT regulations, data privacy laws (e.g., GDPR, local data protection acts). Conduct regular risk assessments and audits. Project Management Lead IT-related projects including software upgrades, system migrations, and infrastructure expansion. Liaise with cross-functional teams including Finance, Sales, Engineering, and Operations. Vendor & Asset Management Manage relationships with hardware/software vendors and service providers. Maintain inventory of IT assets and oversee procurement. Team Management Supervise IT support staff and systems administrators. Conduct training and knowledge-sharing sessions for internal teams.

Candidates with 10 + years experience with minimum two Implementations experience is must. Provide expert advice on SAP HR /HCM / other HR application support functionalities and Business Process including end user documentation with respect to the SAP HR module in SAP ECC & other HR applications. Provide guidance to SAP Power users and support the test plan of testing SAP HR functionality for the required Business processes and ensuring that all scenarios are covered in SAP HR /HCM module and other HR applications. Provide solutions on improving overall business process performance in the SAP HR/HCM domain using best Business processes including compiling the various parameters required for the standard / customized configurations. Should be able to collect & analyze SAP HR Power users requirements on the following: Determine reporting requirements: Standard SAP Reports and any Customized Reporting required in other non-SAP HR applications Conduct unit tests based on SAP Power user defined scenarios. Assist in the development of business process descriptions. Business Process improvement ideas with respect to the SAP HR module & other HR applications Coordinate with other module SAP Consultants for Integration requirements. Conduct implementation & training workshops, including developing and conducting presentations for the SAP Power users and End Users Responsible for Problem and Change Management Create/ update/ review KEDB and K-Base entries Carry out Root Cause Analysis for Problem Tickets or Repeat Incidents Collect User requirement and Prepare Functional specification for the CR s and explain to Technical team the requirement Responsible for Test plan preparation of CR s Conduct Functional testing for complex CR s Provide functional insights to Technical team Create/Update and Maintain Documentation Responsible for understanding and documenting Functional Specifications and review the Technical Specifications to ensure all requirements have been met End User Training material based on new functionalities, changes and End User feedback in terms of Business Process related Do s and Dont s Application test scenarios for end to end testing K-Base entries for First Time Fix (FTF) Functional/ Technical documentation required for the sustenance of the System/ application Other responsibilities Participate in Disaster Recovery Drills and be prepared for ensuring smooth continuity of Business during an actual Disaster event Participate in projects as required

Job Description – Server Management & Data Protection Work Location: Guwahati Responsibilities: Privacy Team @ Jio is focused on automating various aspects of the Privacy Program. Privacy Data Protection Technology Team specifically is engaged operationalizing state of the art technologies to drive the Privacy Automation Program in Jio. Deployment and management of IT infrastructure systems including the webservers, application servers and database servers Work with various Jio teams to setup the operating system and other infrastructure to deploy the IT infrastructure systems Deploy various system components including opensource technologies on for enabling the environment for the set up of IT infrastructure systems Deploy application and provide ongoing monitoring and maintenance support. Installation, administration & maintenance of ETL (Extract-Transform-Load) solution such as Informatica Solution components (PowerCenter, Test Data Management, Dynamic Data Management) or similar solution . Create Rules, Policies for identifying Sensitive Data stored in Jio’s Infrastructure. Hand’s on with Regular Expressions. Liaison with Application Support & DBA Team for establishing connectivity for discovery targets. Design, Configure & Implement Data Transformation Workflows. Troubleshoot and address errors encountered in scans & Data Transformation. Liaison with Product Support for troubleshooting and feature enhancement requirements. Integrate Incident Reports into Solution’s Analytics Platform either inhouse or otherwise. Monitor & analyse Workflow Executions. Installation, administration & maintenance of DLP Solution or other similar leak detection components including developed inhouse Configure Targets, Policies & perform discovery scans for identifying Personally Identifiable data (PII) or other sensitive data. Troubleshoot and address errors encountered in scans. Liaison with Product Support for troubleshooting and feature enhancement requirements. Monitor & analyse Incidents and track to closure. Perform Rules, Policies fine tuning to enhance productivity of the process. Perform Rules, Policies, Workflow, Data Domains & Patterns fine tuning to enhance productivity of the process. Perform Data Classification to identify & categorize Sensitive, Personal data. Writing scripts (Shell, Python, AWK/GAWK, VBScript) for Data Discovery, Transformation. Integrate Incident Reports into Analytics Platform. Enhance Analytics platform to manage Incidents and generate actionable reports for management decisions. Assuring that the use of technologies to sustain, and do not erode, privacy protections relating to the use, collection, and disclosure of personal information. Conducting a privacy impact assessment of proposed rules on the privacy of personal information, including the type of personal information collected and the number of people affected Work with other internal stake holders to enable the implementation of privacy requirements within the organization Document identified issues and discuss with business owners for their review and acceptance. Communicate issues with various stake holder and track implementation and closure of these issues. Support periodic reporting of the issues as required by management. Qualification : B.E./B.Tech/MCA Work experience : 5-12 Years 5-12 years of experience in Information Security and Privacy with atleast 2-3 years of experience in system administration preferably Linux based operating systems, experience in security technologies such Data Leak prevention systems or data classification, security incident handling, and similar. Systems administration experience in Data Leakage prevention (DLP), sensitive data scanning and searching. Database administration experience including performing of ETL functions. Experience in ETL tools similar to Informatica, etc. Exposure of Information Technology systems / services / for Security / Privacy implementation Exposure to technical application architecture that handle PII data Understanding of Privacy concepts and current use of technology in the area of Privacy. Strong conceptual understanding of IT technology, systems, concepts Good understanding cryptographic controls for the protection of data Good understanding of computer and networking protocols Strong interest in security vulnerability and conceptual understanding of security vulnerabilities Interest in project management, tracking and management activities Interest in the areas of risk management and security management standards such as ISO 27001, ISO 22301, Cobit, PCI-DSS, others Competencies /Expertise Required (Functional & Behavioral) Systematic problem-solving skills, with the ability to think. Excellent in analytical thinking for translating data into informative visuals and reports. Adaptable to change. Quick Learner – Open learn and work on new technologies and products

Over-all experience with 9 - 12 years in SAP BASIS Security Well versed with SAP tools like maintenance planner, dependency analyser, SOLMAN, ATC checks etc Experience in both ECC & S/4 HANA SAP experience includes SAP Installations & Maintenance Experience with SAP Database like Oracle, Microsoft etc Expertise in UNIX, Windows based OS and Oracle database Should be able to manage the team of 5 10 Well versed with Project Management Should have good communication skills Proactive in identifying issues and coming out with solution Experience in running the upgrade projects in SAP ECC, CRM etc Experience in planning and executing the migration projects for SAP applications Experience in Cloud based infrastructure like Azure, AWS etc Experience in application performance optimization Experienced in Database and application-level DR implementation and drills Experienced in application design and architect client landscape for SAP products including 3rd party products Implementation and Application Support Project Experience SAP product migration with downtime optimization approach Database administrator with HANA, Oracle and MSSQL

iOPEX Technologies Pvt Ltd is looking for Customer Support / Technical Support Engineer - Chat to join our dynamic team and embark on a rewarding career journey Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Proposing simple and effective solutions. Providing basic software training. Maintaining good client relations. Completing job reports. - Should have at least 1 year of work experience in International Tech Support ( Non voice Chat process). - Should possess excellent email writing chat skills. - Should have strong technical/customer support experience.

iOPEX Technologies Pvt Ltd is looking for Customer Support / Technical Support Engineer - Voice to join our dynamic team and embark on a rewarding career journey Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Proposing simple and effective solutions. Providing basic software training. Maintaining good client relations. Completing job reports. - Should have at least 1 year of work experience in International Tech Support / Sales ( voice process). - Contact Center experiences is preferred. - Should possess excellent communication skills. - Should h

Job Title: Application/ Production Support Engineer Location: Mumbai ,Bangalore Experience Range: 2 to 7 Yrs Notice Period: Immediate to 30 days About the Role: We are seeking a highly skilled and motivated Application / Production Support Engineer to join our team. In this role, you will be responsible for maintaining and supporting our critical production environments, ensuring their availability, stability, and performance. You will collaborate closely with various teams to troubleshoot issues, implement solutions, and optimize system performance. Key Responsibilities: Incident Management: Monitor production systems, respond to incidents, and ensure timely resolution to minimize downtime. Problem Management: Investigate and resolve recurring issues by identifying root causes and working with development teams to implement long-term fixes. System Monitoring: Utilize monitoring and alerting tools (e.g., Splunk, AppDynamics, Elastic Search) to proactively identify and address potential issues. Environment Management: Build and maintain both production and non-production environments, ensuring they are configured and functioning properly. Database Management: Work with databases, including writing and optimizing SQL queries, understanding database performance, and addressing related issues. Automation and Scripting: Develop and maintain scripts using Python, Perl, Bash, or Shell to automate routine tasks and improve system efficiency. Scheduler Management: Manage and troubleshoot job scheduling tools like Autosys, Control-M, ensuring tasks run smoothly. Collaboration: Work closely with development, QA, and infrastructure teams to deploy new releases, patches, and updates with minimal impact on production environments. Required Skills: Strong coding/scripting skills in Python , Perl , Bash , or Shell (proficiency in at least two). Proficient in SQL and Linux/Unix commands . Strong debugging and problem-solving abilities. Exposure to highly distributed , high availability , and fault-tolerant systems . Deep understanding of database concepts , SQL queries , and database performance optimization . Experience with application monitoring and alerting tools like Splunk , AppDynamics , or Elastic Search . Familiarity with job schedulers such as Autosys and Control-M . Experience in building and maintaining production and non-production environments . Proficiency with development tools like GIT , Jenkins , Ansible , or Puppet .

Role - Technical Support Engineer Skills - Product Support, Technical/Application Support, L1/L2 Support, Troubleshooting, Ticketing tool (JIRA, ServiceNow, Salesforce) API, CRM, ERP, SaaS Solutions. Experience Range - 2- 8 years Location - Pune Work Model - Work from Office (5 days) Shift - Night shift - 6.00 pm to 3.00 am OR 8.00 pm to 4.00 am About the Role. As a member of the Avalara Support team your goal is to provide world-class service to our customers. He/she will be expected to live by our cult of the custom; philosophy and will be held accountable for increasing the overall satisfaction of our customer base through assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth and positive employee morale The Technical Support Engineer will provide and in-depth level of technical support to our customer base and various departments within Avalara for specified software and SaaS products. This involves taking customer phone calls, responding to customer emails and chats in a timely manner Job Duties: You will be reporting to the Manager, Technical Support. You will work from the Pune office in a hybrid shift. You will serve as contact for external customers by answering technical support telephone calls and emails. You will answer questions and troubleshoot issues related to use of SaaS software applications. You will be an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management etc. in a very clear and concise method. You will assist internal groups with technical issues and inquiries. You will set up test environments to verify reported software bugs and record in our issue tracking system - Jira. • You will clearly and concisely with customers in written and verbal form and maintain accurate and timely records on our ticket tracking system Salesforce. You will Create support documentation to be used internally and for customers. You will individually do case management, Service level agreement and C-SAT goals. Skills - A minimum of 2+ years relevant professional experience providing direct technical support to external customers by phone and electronically Excellent problem-solving skills and ability to navigate challenging situations, in a professional manner. Proven ability to effectively communicate both orally and written Business communication, with individuals of varying technical skills and abilities. Work collaboratively with willingness to listen and work in fast-paced challenging environment. You should be able to prioritize, manage, multi-task and implement cross-functionally. Preferred Qualifications: Good-to-Have (Added advantage). Conversant with working with XML. Conversant with API. Database knowledge. Knowledge of Sales Tax (VAT & Use Tax). Experience in ERP Domain. Experience with Product based company. Experience with SaaS-based solutions. Experience with tracking tools like Salesforce & Atlassian Jira.

Job Description: Application configuration. Application performance management. Application support skills. Identify potential issues. Network troubleshooting. Create and distribute documentation as needed. Debugging. Escalate issues to management where appropriate. Maintain service reports. Root cause analysis. Ready to work in rotational shifts. Skills required: Complex problem-solving skills. Knowledge of any SQL Database and ability to write the queries. Knowledge of any Programming Language will be preferable. Good written and verbal communication skills.

• Complex problem-solving skills. • Knowledge of any SQL Database and ability to write the queries. • Knowledge of any Programming Language will be preferable. • Good written and verbal communication skills.

Location :: Bengaluru, Hyderabad, Chennai, Pune, Baroda Key Responsibilities Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents. Perform incident diagnosis , resolution , or escalation for issues related to Java backend, Angular front-end, or Electron-based desktop clients. Collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability. Analyze logs, service communications, and API behavior across microservices-based environments . Conduct root cause analysis (RCA) for recurring issues and document preventive actions. Assist in deployments, smoke testing, and validation during release windows. Maintain knowledge base with standard operating procedures and known error resolutions. Participate in on-call rotation and support extended hours when required. Required Skills & Qualifications 3-6 years of experience in Application Support , ideally in a 24x7 environment. Strong debugging and triaging experience in Java-based applications (JVM, logs, API behavior). Working knowledge of Angular (v8+) and Electron JS based front-end troubleshooting. Understanding of Microservices architecture and containerized environments (Docker/Kubernetes). Proficiency in reading application logs, tracing issues across services/APIs. Familiarity with monitoring tools (e.g., Prometheus, Grafana, AppDynamics, Splunk, ELK). Experience with JIRA, Git , and CI/CD pipeline logs for issue correlation. Exposure to Windows and Linux OS for log pathing and environment-level checks. Good communication skills for interfacing with end-users, developers, and business stakeholders.

Role & responsibilities : Job Description : L2 Support Engineer Work location: Bangalore, Chennai, Hyderabad, Pune, Vadodara Shift Timing : Rotation Shifts skills: JVM, Trouble shooting, Debugging java code, spring boot, application support Budget-12 to13LPA(including variable) Top Must have Skills: Java Angular Prior Application Support exp Microservices Key Responsibilities Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents. Perform incident diagnosis, resolution, or escalation for issues related to Java backend, Angular front-end, or Electron-based desktop clients. Collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability. Analyze logs, service communications, and API behavior across microservices-based environments. Conduct root cause analysis (RCA) for recurring issues and document preventive actions. Assist in deployments, smoke testing, and validation during release windows. Maintain knowledge base with standard operating procedures and known error resolutions. Participate in on-call rotation and support extended hours when required. Preferred candidate profile

looking for oriented and dedicated Abroad Education Application Executive to assist students with their study abroad applications. The role involves managing application processes, ensuring documentation accuracy, and coordinating with universities.

Role & responsibilities : Job Description : L2 Support Engineer Work location: Bangalore, Chennai, Hyderabad, Pune, Vadodara Shift Timing : Rotation Shifts skills: JVM, Trouble shooting, Debugging java code, spring boot, application support Budget-12 to13LPA(including variable) Top Must have Skills: Java Angular Prior Application Support exp Microservices Key Responsibilities Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents. Perform incident diagnosis, resolution, or escalation for issues related to Java backend, Angular front-end, or Electron-based desktop clients. Collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability. Analyze logs, service communications, and API behavior across microservices-based environments. Conduct root cause analysis (RCA) for recurring issues and document preventive actions. Assist in deployments, smoke testing, and validation during release windows. Maintain knowledge base with standard operating procedures and known error resolutions. Participate in on-call rotation and support extended hours when required. Preferred candidate profile

Site Specialist II - Office Based - India ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a key role in maintaining critical clinical systems, supporting site activation activities, and contributing to the smooth delivery of trials through effective technical coordination, system management, and regulatory compliance. What you will be doing Manage and support ICON s Investigator Database across production, development, and test environments, ensuring performance and system readiness. Provide application support by implementing, configuring, and testing enhancements and new releases, working closely with end users and IT teams. Resolve user issues and service requests via ServiceNow, manage user access, and maintain system and training documentation. Support the Investigator Survey Tool and ensure successful integration with ICON systems, including Salesforce. Collaborate with Site Partners to facilitate site activation, ensuring timely collection and tracking of regulatory and start-up documentation in accordance with ICH/GCP and local regulatory requirements. Your profile Experience in application support, technical operations, or system administration within clinical research, life sciences, or healthcare. Prior experience working with Salesforce systems , including managing user access, troubleshooting, and maintaining data integrity. Strong problem-solving skills and the ability to communicate effectively across cross-functional teams and global stakeholders. Knowledge of regulatory processes related to clinical trial start-up and site activation, including documentation and TMF compliance. Working knowledge of ICH/GCP guidelines, country-specific regulations, and service management tools such as ServiceNow. #LI - KT1 What ICON can offer you: Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Role purpose Part of a team of Applications specialists, the role is fundamental to supporting and advancing the usage of applications for Corporate Solutions. Role Responsibilities: Providing application support across a number of applications in the Apex group. Prioritisation and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue Working as part of a global team to provide technical support to core line of business applications Liaising with business, vendors and software development team regarding application support tickets Supporting project related tasks, such as application upgrades. Supporting the patch management process, which includes bringing through change management to Test and Production environments Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses Skills Required: Experience with various applications: funds administration, ERPs and other Experience supporting core line of business applications. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies Strong general IT knowledge is required: complete fluency required with all common Office/PC applications, especially Excel Experience with Microsoft technologies such as IIS, SQL and .NET Experience with Azure desirable Experience of working with service desk tools such as Service Now Strong verbal and written communication skills and ability to present in a clear and concise manner Excellent time management and decision-making skills Strong problem solving, troubleshooting and analytical skills are essential Ability to work effectively both alone and as part of a team, experience with dealing with third party developers and providers Multi-tasking - can manage several concurrent projects/tasks and prioritise demands Familiarity with GDPR and data security Qualifications: Batchelor Degree Level education or equivalent qualifications/work experience ITIL qualification is a plus What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Working with a strong and dynamic team Training and development opportunities Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https: / / theapexgroup.com / csr-policy /

Site Specialist II - Office Based - India We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a key role in maintaining critical clinical systems, supporting site activation activities, and contributing to the smooth delivery of trials through effective technical coordination, system management, and regulatory compliance. What you will be doing Manage and support ICON s Investigator Database across production, development, and test environments, ensuring performance and system readiness. Provide application support by implementing, configuring, and testing enhancements and new releases, working closely with end users and IT teams. Resolve user issues and service requests via ServiceNow, manage user access, and maintain system and training documentation. Support the Investigator Survey Tool and ensure successful integration with ICON systems, including Salesforce. Collaborate with Site Partners to facilitate site activation, ensuring timely collection and tracking of regulatory and start-up documentation in accordance with ICH/GCP and local regulatory requirements. Your profile Experience in application support, technical operations, or system administration within clinical research, life sciences, or healthcare. Prior experience working with Salesforce systems , including managing user access, troubleshooting, and maintaining data integrity. Strong problem-solving skills and the ability to communicate effectively across cross-functional teams and global stakeholders. Knowledge of regulatory processes related to clinical trial start-up and site activation, including documentation and TMF compliance. Working knowledge of ICH/GCP guidelines, country-specific regulations, and service management tools such as ServiceNow.

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose You will manage the applications in Regulatory reporting as well as supporting applications for middle office technologies, working closely with Business, Operation, Solution engineers, software development teams and business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. it will require expertise in investigation / debugging, problem solution. Also, will require planning and executing the maintenance and support releases for payment systems. Job Duties & Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions across Payment applications. Leading ongoing reviews of business processes and developing automation strategies. Plan the technology roadmap with an execution plan around it, the technology roadmap will not cover the future technologies, but, also cover the replacement of current set of applications Design and build enterprise applications for solutions which are used across multiple application (and hence multiple business teams) Effectively communicating your insights and plans to cross-functional team members and management. To understand user requirements in developing and installing group solutions. Manage all stages of project development including performing requirements analysis, system design, development, testing, training, roll out and post-production support Responsible for Service delivery of the team with focus on SLAs and customer management ensuring no escalations. Managing stakeholder s relationship with different BU s and ability to manage escalated issues/ potential escalation In the absence of group solutions provide local solutions to automate functions which can help in streamlining operations and own application/process/solution. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Own Root cause analysis provide tactical and permanent solution Continue process improvement across the application portfolio. Proactive analysis to drive down outage, improve recovery time and reduce time to engage Work with management to determine and deliver key performance indicator, Service level agreement metrics Upgrade and implementation of new application system. Principle point of contact for all Department head to review status, milestones, risks and issues, and follow up on action items from Steering Committee. Experience creating detailed reports and giving presentations. Excellent planning, organizational, and time management skills. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Requirements Good knowledge of banking domain including Trade, Core banking and Retail banking. Experience in regulatory reporting projects would be a huge plus. Designed, developed and enhanced various banking, business and technical applications like FINMECHANICS, CIMS, FINNET, TBMR and regulatory reporting systems. Experience of successfully facing off to senior business leaders Minimum 12-15 Years of experience in Information Technology with exposure to Payment Systems application and experience in development of software preferably in a Financial Service Industry. Wide knowledge of current and future trends in business and technology environment. Experience creating detailed reports and giving presentations. Education / Preferred Qualifications Technology, Engineering or IT Bachelor s degree Core Competencies Knowledge of banking payment system Domain. Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly. Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process. Designed, developed and enhanced various banking, business and technical applications like FINMECHANICS, CIMS, FINNET, TBMR and regulatory reporting systems. Strong inter-personal & negotiation skills in dealing with HO and department users Must be flexible, adaptable and have ability to work in a fast-paced changing environment. Fundamental analytical and conceptual thinking skills Self-Motivator and team player Excellent documentation skills. A track record of following through on commitments Technical Competencies Very good knowledge in Oracle PL/SQL and sound technical knowledge in Database Administration. Operating systems Internet-based systems Web based applications. Experience of handling host to host connectivity with multiple ecosystem players will be useful Advanced technical skills Competency in Microsoft applications including Word, Excel, and Outlook.