Application Support Analyst (Product Support)

Job Description

The Application Support Analyst position is a highly visible role whose daily activities will extend to too many facets of the organization. The integral role of this position is to provide troubleshooting, system monitoring, configuration, MIS and support to office or business on all organizational applications suite. Key Job Functions Provide Tier I support to Office or Business on applications / software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. Perform documentations and communicate. System monitoring and communication. Basic user management. Basic system configurations. Knowledge & Skills: Mandatory Skills Strong Communication (Written and Verbal) Problem solving ability Strong analytical ability Good Technical skills Documentation skills Fast Learner and should have ability to think out of the box Good expertise on MS Office Suite/Open Source Suites/Google App Suites Education Bachelor’s Technical Degree or Equivalent required. Additional Diploma or Certificate is a plus. Show more Show less