1617 Application Software Jobs - Page 3

Join a team that designs, develops and integrates highly complex systems within Honeywell Building Automation. You will be integral in creating system solutions that meet the evolving needs of our customers. You will be involved in every aspect of the Project life cycle; from the front end of business development through product end of life. YOU MUST HAVE Bachelor s degree in Engineering Automation /HVAC system engineering /commissioning experience Experience in Niagara Projects. WE VALUE Knowledge of HVAC systems, Some Engineering design /Automation /Field Engineering experience Flexibility to travel to various sites across globe when needed Effective communicator Individuals who are self-motivated and able to work with little supervision Individuals that quickly analyze, incorporate and apply new information and concepts. YOU MUST HAVE Bachelor s degree in Engineering Automation /HVAC system engineering /commissioning experience Experience in Niagara Projects. WE VALUE Knowledge of HVAC systems, Some Engineering design /Automation /Field Engineering experience Flexibility to travel to various sites across globe when needed Effective communicator Individuals who are self-motivated and able to work with little supervision Individuals that quickly analyze, incorporate and apply new information and concepts. Key Responsibilities Study contract documents/tenders, mechanical plans and evaluate customer requirements Knowledge on field device selection, BACnet and Modbus protocol Technical discussion and meetings with the customer Building Automation System engineering & architecture design Application software development BMS Commissioning at various sites across Americas, Europe, ME & APAC poles BMS functional testing with the Customer & handover Project Documentation Key Responsibilities Study contract documents/tenders, mechanical plans and evaluate customer requirements Knowledge on field device selection, BACnet and Modbus protocol Technical discussion and meetings with the customer Building Automation System engineering & architecture design Application software development BMS Commissioning at various sites across Americas, Europe, ME & APAC poles BMS functional testing with the Customer & handover Project Documentation

Role Purpose: Leads complex application development and handles the complex problems from application Key Accountabilities: Bachelors in Engineering with 5-7 years of experience in developing software applications Preferred Experience and Qualification: Determine the appropriate approach for new software assignments Provide high-level maintenance and update of an existing applications to improve functionality and process flow Provide solutions to overcome complex problems using the latest technologies Oversee the maintenance of technical documentation of application s architecture, code, and procedures

Role Purpose: Leads complex application development and handles the complex problems from application Key Accountabilities: Bachelors in Engineering with 5-7 years of experience in developing software applications Preferred Experience and Qualification: Determine the appropriate approach for new software assignments Provide high-level maintenance and update of an existing applications to improve functionality and process flow Provide solutions to overcome complex problems using the latest technologies Oversee the maintenance of technical documentation of application s architecture, code, and procedures

. Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Job Description Core Responsibilities Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs. Designs new software and web applications, supports applications under development and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases. Trains junior Software Development Engineers on internally developed software applications. Oversees the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports. Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects. Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior level Software Development Engineers. Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Displays expertise in knowledge of engineering methodologies, concepts and skills and their application in the area of specified engineering specialty. Displays expertise in process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 7-10 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Your role: Are you passionate about developing high-quality and robust software applicationsDo you like to be challenged and encouraged to learn and grow professionally We are seeking a talented Microsoft Dynamics 365 developer with expertise in the Marketing and Sales modules on Azure to join our Marketing Automation development team to : Work closely with cross-functional teams to understand business needs and deliver innovative solutions using D365, MS Power Apps and Azure services Use their extensive hands-on development experience on D365 Sales, Marketing modules, and Power Platform Be able to integrate D365 with other Azure resources/applications (on-prem, or Azure) Collaborate with DevOps teams to automate deployment processes and ensure continuous integration and delivery (CI/CD) Join our team and contribute to the development of innovative and cutting-edge solutions using D365 technologies and Azure cloud services Your expertise: Bachelors degree in Computer Science, Engineering, or a related field 3-5yrs experience as a Microsoft Dynamics 365 Sales and ideally also Customer Journey Insights developer Hands-on experience with Azure cloud services and Power Platform Solid understanding of software development principles, design patterns, and best practices Strong analytical and problem-solving skills, with a keen attention to detail Excellent communication and collaboration skills, with the ability to work effectively in a team environment Have sound working experience in developing Blast emails, customer Insights and journeys, and segments UBS is the world s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. .

Sr. Software Developer Job Summary If you are a Software Developer with development experience, Emerson has an exciting role for you! We are looking for a Sr. Software Developer to work with our ETS development Team. In this role you will work independently and as a part of a team to Develop software applications using best practices for RTU/SCADA/Terminal project as per Engineering standards. We value autonomy, self-reliance, fast movers, a passion for robust and maintainable tests, and above all, the ability to ship a quality product. In This Role, Your Responsibilities Will Be: Develop software applications using best practices. Capture & Develop Software Requirements Prepare Software Design and Architecture for projects. Develop high level and low-level design for assigned projects. Liaison with User Experience designers for frontend development Participate & Contribute to Code Reviews Develop and Unit Test Web based Applications. Collaborate and coordinate with developers, testers, and product owners. Focused on continuous improvement of quality-driven software techniques and Process. Participate & present in project reviews. Willingness to work flexible hours that works best with the local and remote engineering. Assist with other project activities as assigned. Who You Are: You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain. For This Role, You Will Need: Who You Are: Engineering degree & equivalent work experience Should have minimum 1-2+ years of experience in Software Design, Development & Maintenance Experience with C#, & . Net framework Experience with Windows services, GUI application as well as web development. Working knowledge of any version control Strong understanding of object-oriented programming, analysis, and design Understanding of the full software development cycle and QA procedures within an Agile work environment Working Knowledge of SQL Database and Stored procedures Preferred Qualifications & competencies that Set You Apart: Terminal Automation Experience is preferred. SCADA/OPC/Modbus/Device Interface Development is preferred. Capable of describing and documenting for overall Project strategy Contribute to and help maintain the engineering team. Excellent written and verbal communication skills Innovative mind set. Collaboration Safety & Quality Teamwork Decision Making Effective Communication Thrive for Results Our Offer to You: . Emersons compensation and benefits programs are designed to be competitive within the industry and local labour markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees. We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent. Our Commitment to Diversity, Equity & Inclusion This philosophy is fundamental to living our company s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: . WHY EMERSON Our Commitment to Our People . We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world s most complex problems for our customers, our communities, and the planet. You ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. . ABOUT EMERSON Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you ll find your chance to make a difference with Emerson. Join our team let s go!

Job Title: Customer Success Engineer Company Name: BEACON India Job Description: As a Customer Success Engineer at BEACON India, you will play a key role in ensuring our clients are successful in using our products and services. Your primary responsibility will be to provide technical support and guidance to our customers, enabling them to achieve their business goals and maximize their investment in our solutions. You will act as a bridge between the customer and our technical teams, ensuring that customer feedback and requirements are communicated effectively. This position requires a blend of technical proficiency, customer service skills, and problem-solving abilities. Key Responsibilities: - Provide post-sales technical support to customers, addressing inquiries and resolving issues promptly. - Onboard new customers by guiding them through the implementation process and ensuring successful integration of our solutions. - Conduct training sessions and webinars to educate customers about product features and best practices. - Gather customer feedback and insights to inform product improvements and features. - Collaborate with cross-functional teams, including product management, development, and sales, to advocate for customer needs. - Monitor customer usage patterns and proactively identify opportunities for upselling or cross-selling additional products and services. - Develop and maintain strong relationships with customers to foster loyalty and satisfaction. Skills and Tools Required: - Strong understanding of software applications and troubleshooting techniques. - Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders. - Experience in customer support, technical support, or related roles within the software industry. - Familiarity with CRM tools and support ticketing systems. - Ability to work collaboratively in a team environment and manage multiple customer accounts effectively. - Problem-solving skills and a customer-centric approach to resolving issues. - Technical proficiency in relevant programming languages or technologies related to BEACON's products. - Willingness to learn and adapt to new technologies and tools as required. This role offers an excellent opportunity for individuals who are passionate about technology and customer success, and who thrive in a dynamic and collaborative environment. Join us at BEACON India to make a meaningful impact on our customers' success! Roles and Responsibilities About the Role: The Customer Success Engineer at BEACON India plays a pivotal role in ensuring that customers achieve maximum value from their products and services. This position requires a deep understanding of customer needs and the ability to deliver tailored solutions. You will be at the forefront of customer engagement, working directly with clients to ensure satisfaction and promote product adoption. About the Team: The Customer Success team at BEACON India is a dynamic group of professionals dedicated to enhancing customer experiences. Team members collaborate closely to share insights and strategies, ensuring a unified approach to customer success. The team values open communication, continuous learning, and a commitment to delivering exceptional service. You are Responsible for: - Onboarding new customers and providing training on product usage and best practices. - Proactively monitoring customer accounts to identify opportunities for growth and improvement. - Acting as a liaison between the customer and internal teams, addressing any technical issues that may arise. - Gathering customer feedback to help refine products and inform the development team. - Building strong relationships with customers to ensure long-term success and retention. To succeed in this role – you should have the following: - A strong technical background with troubleshooting experience and an ability to learn new technologies quickly. - Excellent communication skills, both verbal and written, to effectively convey complex information. - A customer-centric mindset, with a passion for helping clients achieve their goals. - Problem-solving skills and the capacity to work under pressure in a fast-paced environment. - Experience in customer support or a technical role, preferably in a software or technology-related field.

This role involves the development and application of engineering practice and knowledge in the following technologies: Standards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.,

You should possess a Masters in Industrial/Product Design from renowned institutions such as IDC/NID/IIT. A PhD (pursuing/awarded) is preferred. Additionally, a Bachelors degree in Design/Architecture/Engineering is required. You must have at least 10 years of industry experience and a minimum of 5 years of academic experience teaching Industrial/Product Design at esteemed design schools. It is essential that you are well-versed with NAAC/UGC guidelines and have a background in handling administrative responsibilities in academics and/or industry. Your proven team management skills will be crucial for this role. Proficiency in relevant application software, as well as knowledge of model/prototype making, is necessary. A strong industry network is also preferred.,

If you are a software engineering leader ready to take the reins and drive impact, we ve got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the Self Service Enablement Platform, you will lead a technical area and promote impact across teams, technologies, and projects within various departments. You will leverage your extensive knowledge of software, applications, technical processes, and product management to oversee multiple complex projects and initiatives, acting as the primary decision maker for your teams and championing innovation and solution delivery. Collaborating with Product & Engineering teams, you will ensure unified engineering execution across multiple initiatives, strategically designing and building applications that address real-world use cases. Your expertise will be vital in advancing complex projects and initiatives, serving as a key decision maker and fostering innovation and solution delivery. Job responsibilities Leads technology and process implementations to achieve functional technology objectives Makes decisions that influence teams resources, budget, tactical operations, and the execution and implementation of processes and procedures Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations Delivers technical solutions that can be leveraged across multiple businesses and domains Influences peer leaders and senior stakeholders across the business, product, and technology teams Champions the firm s culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise Should have a strong hold in platform thinking, systems design, understanding of software architecture and design, good problem-solving and analytical abilities. Strong understanding of software engineering principles, developer tools, and AI technologies Proven track record in developing and leading cross-functional teams of technologists, fostering collaboration and innovation. Demonstrated ability in talent acquisition, development, and recognition, ensuring the growth and success of high-performing teams. Extensive experience in product leadership as a Product Owner or Product Manager, with practical expertise in cloud-native technologies Preferred qualifications, capabilities, and skills Experience working at code level Experience in Machine learning will be an added advantage If you are a software engineering leader ready to take the reins and drive impact, we ve got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the Self Service Enablement Platform, you will lead a technical area and promote impact across teams, technologies, and projects within various departments. You will leverage your extensive knowledge of software, applications, technical processes, and product management to oversee multiple complex projects and initiatives, acting as the primary decision maker for your teams and championing innovation and solution delivery. Collaborating with Product & Engineering teams, you will ensure unified engineering execution across multiple initiatives, strategically designing and building applications that address real-world use cases. Your expertise will be vital in advancing complex projects and initiatives, serving as a key decision maker and fostering innovation and solution delivery. Job responsibilities Leads technology and process implementations to achieve functional technology objectives Makes decisions that influence teams resources, budget, tactical operations, and the execution and implementation of processes and procedures Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations Delivers technical solutions that can be leveraged across multiple businesses and domains Influences peer leaders and senior stakeholders across the business, product, and technology teams Champions the firm s culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise Should have a strong hold in platform thinking, systems design, understanding of software architecture and design, good problem-solving and analytical abilities. Strong understanding of software engineering principles, developer tools, and AI technologies Proven track record in developing and leading cross-functional teams of technologists, fostering collaboration and innovation. Demonstrated ability in talent acquisition, development, and recognition, ensuring the growth and success of high-performing teams. Extensive experience in product leadership as a Product Owner or Product Manager, with practical expertise in cloud-native technologies Preferred qualifications, capabilities, and skills Experience working at code level Experience in Machine learning will be an added advantage

Deluxe Media Inc. is looking for QC Engineer Tier III to join our dynamic team and embark on a rewarding career journey Develop and implement quality control plans, procedures, and documentation based on industry standards and customer requirements Perform inspections and tests on raw materials, components, and finished products to ensure compliance with quality standards Conduct root cause analysis to identify and resolve quality issues, and implement corrective and preventive actions Collect and analyze quality data, generate reports, and provide recommendations for process improvements Collaborate with production, engineering, and other departments to resolve quality-related problems and implement quality improvement initiatives Train and educate staff on quality control procedures and best practices Monitor and audit production processes to ensure adherence to quality standards and specifications Participate in supplier evaluations and audits to ensure the quality of purchased materials and components Stay updated with industry standards, regulations, and advancements in quality control practices Participate in quality management system (QMS) activities, including internal audits and compliance assessments Qualifications:Bachelor's degree in engineering or a related field Previous experience in quality control, quality assurance, or a similar role Solid understanding of quality management principles, methodologies, and tools Proficient in using quality control equipment, measurement instruments, and software applications Strong analytical and problem-solving skills with attention to detail Excellent written and verbal communication skills Ability to work collaboratively in cross-functional teams Knowledge of relevant industry standards and regulations Experience with ISO or other quality management systems is a plus Certifications in quality control or quality management (e g , Six Sigma, ASQ) are desirable

Deluxe Media Inc. is looking for QC Engineer Tier I to join our dynamic team and embark on a rewarding career journey Develop and implement quality control plans, procedures, and documentation based on industry standards and customer requirements Perform inspections and tests on raw materials, components, and finished products to ensure compliance with quality standards Conduct root cause analysis to identify and resolve quality issues, and implement corrective and preventive actions Collect and analyze quality data, generate reports, and provide recommendations for process improvements Collaborate with production, engineering, and other departments to resolve quality-related problems and implement quality improvement initiatives Train and educate staff on quality control procedures and best practices Monitor and audit production processes to ensure adherence to quality standards and specifications Participate in supplier evaluations and audits to ensure the quality of purchased materials and components Stay updated with industry standards, regulations, and advancements in quality control practices Participate in quality management system (QMS) activities, including internal audits and compliance assessments Qualifications:Bachelor's degree in engineering or a related field Previous experience in quality control, quality assurance, or a similar role Solid understanding of quality management principles, methodologies, and tools Proficient in using quality control equipment, measurement instruments, and software applications Strong analytical and problem-solving skills with attention to detail Excellent written and verbal communication skills Ability to work collaboratively in cross-functional teams Knowledge of relevant industry standards and regulations Experience with ISO or other quality management systems is a plus Certifications in quality control or quality management (e g , Six Sigma, ASQ) are desirable

* Oversees and administers day-to-day activities of the office; develop policies &procedures, and systems which ensure productive and efficient office operation. deducting tax and national insurance payments calculating overtime, shift payments and pay increases checking how many hours employees have worked solve IR related issues Perform other related duties as required Documentation of new joinee, joining report, document verification etc. Vendor management * MBA HR

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers. We are looking for hands-on engineers with expertise and passion in solving difficult problems in all areas of software engineering: distributed systems, identity, security, observability, and user experience. This is a greenfield opportunity to design and build new cloud centric applications from the ground up. We are growing fast, still at an early stage, and working on ambitious new initiatives. An engineer at any level can have significant technical and business impact here.You will be part of a team of smart, motivated, diverse people, and given the autonomy as well as support to do your best work. It is a dynamic and flexible workplace where you ll belong and be encouraged. As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with Simplifile product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Simplifile software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month s tenure in the role while maintaining a satisfactory level of customer satisfaction. Support and drive service level attainment to departmental standards. Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards. Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure. Understand and follow company and departmental guidelines and policies for customer interaction/customer service. Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard. Manage customer interactions as set forth by department policy and procedure. Adhere to schedule as set forth by management. Manage case backlog to departmental standards. Thoroughly and accurately document details of all customer interactions in appropriate case management system. Knowledge and Experience 2 years equivalent customer service or technical support experience. Possesses and ability to manage own time to department and team standards and expectations. Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action. An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures. Preferred Knowledge and Experience Plan and self-manage work efforts to goals and department/team objectives. Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based. Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution efforts. Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving.

You belong to the top echelon of talent in your field. At one of the worlds most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorgan Chase within Infrastructure Platforms, you will leverage your expertise in software, applications, and technical processes to enhance the infrastructure engineering discipline. You will apply your technical acumen and problem-solving skills across various applications of moderate scope, contributing to the advancement of our infrastructure solutions. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Drives the daily activities supporting the standard capacity process applications Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses Considers upstream/downstream data and systems or technical implications Be accountable for making significant decisions for a project consisting of multiple technologies and applications Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience Proficient knowledge and strong experience of one or more infrastructure disciplines such as Distributed Computing (Linux/Windows), Storage (Block/File/Object), Networking terminology Strong knowledge of deployment practices, integration, automation, scaling, resilience, and performance assessments Experience of scripting & automation languages Python / Powershell / Ansibile / Terraform Experience on observability tools - Grafana, Dynatrace, Prometheus, Datadog, Splunk Experience with multiple cloud technologies with the ability to operate in and migrate across public (AWS/Azure) and private clouds Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge Preferred qualifications, capabilities, and skills Ability to initiate and implement ideas to solve business problems Passion for learning new technologies and driving innovative solutions. You belong to the top echelon of talent in your field. At one of the worlds most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorgan Chase within Infrastructure Platforms, you will leverage your expertise in software, applications, and technical processes to enhance the infrastructure engineering discipline. You will apply your technical acumen and problem-solving skills across various applications of moderate scope, contributing to the advancement of our infrastructure solutions. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Drives the daily activities supporting the standard capacity process applications Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses Considers upstream/downstream data and systems or technical implications Be accountable for making significant decisions for a project consisting of multiple technologies and applications Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience Proficient knowledge and strong experience of one or more infrastructure disciplines such as Distributed Computing (Linux/Windows), Storage (Block/File/Object), Networking terminology Strong knowledge of deployment practices, integration, automation, scaling, resilience, and performance assessments Experience of scripting & automation languages Python / Powershell / Ansibile / Terraform Experience on observability tools - Grafana, Dynatrace, Prometheus, Datadog, Splunk Experience with multiple cloud technologies with the ability to operate in and migrate across public (AWS/Azure) and private clouds Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge Preferred qualifications, capabilities, and skills Ability to initiate and implement ideas to solve business problems Passion for learning new technologies and driving innovative solutions.

Your opportunity If you are driven by innovation, passionate about technical excellence, and ready to collaborate with a team of exceptional engineers, apply now for the position of Software Engineer at New Relic. Lets embark on an exciting journey of innovation and technical advancements together! At New Relic, we provide businesses with a state-of-the-art observability platform, leveraging advanced technologies to deliver real-time insights into the performance of software applications and infrastructure. As a company at the forefront of the industry, we enable organizations to monitor, analyze, and optimize their systems to achieve enhanced reliability, performance, and user experience. Join us in our mission to revolutionize observability and empower businesses in todays dynamic digital landscape. What youll do Drive the design, development, and enhancement of core features and functionalities of our observability platform, leveraging cutting-edge technologies to deliver scalable and reliable solutions Act as a subject matter expert, guiding and mentoring a team of talented software engineers to achieve technical excellence and deliver high-quality code Collaborate with cross-functional teams to design and implement robust, scalable, and efficient systems that meet the demands of our growing customer base Stay ahead of industry trends and emerging technologies, constantly researching and experimenting with innovative solutions to enhance our observability platform Work closely with product managers, designers, and stakeholders to translate business requirements into technical solutions, advocating for best practices and promoting a collaborative work environment Be proactive in identifying and addressing performance bottlenecks, applying optimizations, and maintaining the stability and availability of our platform Encourage a culture of continuous learning, improvement, and innovation within the engineering team, sharing knowledge and promoting professional growth This role requires Bachelor s degree, software development, engineering, or a related technical field 1 to 3 years of experience working as a software engineer working in Java and/or Go with a strong computer science background and an aptitude for learning new languages quickly Demonstrated experience in designing, developing, and maintaining large-scale software systems, utilizing modern programming languages and frameworks Strong understanding of scalable distributed systems and microservices architecture, with the ability to design and implement solutions that meet performance and scalability requirements Passion for exploring new technologies and finding creative solutions to complex problems, keeping up with industry trends and advancements in observability and related domains Excellent collaboration abilities, with the capacity to work effectively with cross-functional teams, present ideas, and communicate technical concepts clearly Keep up to date with technologies - AWS/Azure/GCP, serverless, Docker, Kubernetes among others Bonus points if you have Contribution to open source projects Experience building and maintaining high throughput pipelines and distributed systems Experience working on an Observability product, especially in the SaaS vendor space Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities, and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. . We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance . Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https: / / newrelic.com / termsandconditions / applicant-privacy-policy

Are you interested in building next generation services that will re-define international trade at AmazonDo you want to improve how shoppers around the world discover and purchase global merchandiseAmazon Exports and Expansion is building new services responsible for enhancing the international shopping experience. Global Store (GS) and Core Exports (CE), together, enable cross-border (XB) shopping for Amazon customers worldwide. CE serves cross-border customers in 200+ destinations and shopping on 11 Exports-enabled stores by providing access to 177M+ products at competitive prices, with a localized shopping experience, and a reliable and accurate delivery experience. GS complements the local flywheel in 14 countries across 59 source-destination pairs (arcs), creating an integrated experience, enabling customers to shop Amazon s international selection on their local Amazon or 3P website. GS abstracts XB fulfillment processes to make it seamless for customers to shop for Amazon s international selection while rendering a fully localized experience with access to competitive pricing in local currency, cross border DEX, C-returns, exclusive deals and promotions, local payment methods and local customer service. DESCRIPTION: AEE Selection Tech team is seeking an experienced Software Development Engineer interested in disrupting the way products are made available to customer, sold, and distributed on a global scale. The right candidate will have hands-on involvement in building new tools, services, and distribution structures across Amazon s growing footprint. The products and capabilities enabled by this role will deliver unprecedented selection and prices across Amazon s 100MM+ customers, while innovating beyond established cross border norms. The right candidate will thrive in a fast-paced, ambiguous environment with interactions across a wide variety of e-commerce topics, and will demonstrate competence in multiple fields and skill sets. At Amazon, we are working to be the most customer-centric company on earth and enable products that meet our customers needs and demands while providing a safe experience throughout. To reach there, we need exceptionally talented, bright, dynamic, and dedicated individuals. Are you excited to help Amazon grow product selection across the globeMentorship & Career Growth: Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we re building an environment that celebrates knowledge sharing and mentorship. Our senior engineers truly enjoy mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Solve complex problems through data, rapidly. Design and develop state of the art software systems that address these complex and ambiguous problems. Own the inputs and the business outcome through cultivating a culture of relentless auditing and metric monitoring, automatically where possible. This position which is ideal for candidates who are looking to deal with scaling challenges at Amazon and ready to build mission critical system software applications and tools. It is also an opportunity for freelance candidates to become domain experts and have an enormous opportunity to make a large impact on the design, architecture and development of consumer products. Depending on individual performance this experience can lead to permanent positions as Software Development Engineers at Amazon. A day in the life A day in the life As a Software Development Engineer on the team, you will take ownership over the software design, documentation, development, engineering approach, delivery, and support of systems built natively in AWS. In this role you will collaborate with leaders, work backward from customers, identify problems, propose innovative solutions, relentlessly raise standards, and have a huge impact by disrupting the way products are bought, sold, and distributed on Amazon on a global scale. The right candidate will have hands-on involvement in building new tools, services, and distribution structures across Amazon s growing footprint. The products and capabilities enabled by this role will deliver unprecedented selection for our global customers while complying with Global Trade and Product Compliance requirements. The right candidate will thrive in a fast-paced, ambiguous environment with interactions across a wide variety of e-commerce topics, and will demonstrate competence in multiple fields and skill sets. 2+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language Bachelors degree in computer science or equivalent

Challenging. Meaningful. Life-changing. Those aren t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers. bms. com/working-with-us . Position Responsibilities Tracks, collects, and reviews all components for routine submissions to Health Authorities. Interacts with responsible parties for quality submission documents for routine submissions. Troubleshoots issues found in components received and interacts with responsible parties for clarification or revision. Prepare Cover Letter, FDA Forms and submission content plan for routine submissions. Perform submission verification on published submissions to confirm eCTD compliant Update RIM system with US planned submissions and update entries with submitted submissions. Participates in submission team meeting as applicable Coordinate non-eCTD submissions with International Regulatory Team lead. Other miscellaneous regulatory operational activities as needed. Foundational knowledge of global regulatory practices, submission guidelines and requirements. Understands the importance of resolving issues in a timely manner. Escalates questions and issues as they arise. Engages relevant stakeholders to help address the problem, as appropriate. Proficient in the English language both written and oral, and able to communicate effectively in written form with non-English speakers. Demonstrates basic presentation skills needed to deliver content to a variety of audiences. Demonstrates the ability to execute a non-complex project, including the ability to prioritize tasks with strong attention to detail. Communicates project status and updates, as appropriate, to relevant stakeholders. Applies critical thinking skills to daily workload decisions, in alignment with group/company objectives Seeks to understand stakeholder needs, priorities, working processes, and activities. Good understanding of desktop application software suites. Practical knowledge of computer systems in an R&D environment. Experience Requirements Minimum 3 years of experience is required. Good knowledge on Regulatory submissions handling and publishing experiences Degree Requirements B-Pharm/ M- Pharm If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms. com . Visit careers. bms. com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers. bms. com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Analyzes, designs, develops, tests, implements, and maintains or supports information technology solutions by creating new and/or modifying existing software applications that provide a business function for the organization or its customers. Initiatives may range from small enhancements through the largest, most complex development projects. The technical environment for software development consists of multiple system platforms and a variety of methodologies, techniques, languages, tools, and utilities. Career level professional leading small, moderately complex projects or working on complex tasks that require a high degree of judgement, resourcefulness, and self-initiative. Demonstrates specialized expertise to evaluate wide-ranging and complex issues and develop creative solutions. Recommends new procedures. Minimally requires a Masters degree and 1 years of related experience, Bachelors degree and 3 years of related experience, or high school degree and 5 years of related experience.

Analyzes, designs, develops, tests, implements, and maintains or supports information technology solutions by creating new and/or modifying existing software applications that provide a business function for the organization or its customers. Initiatives may range from small enhancements through the largest, most complex development projects. The technical environment for software development consists of multiple system platforms and a variety of methodologies, techniques, languages, tools, and utilities. Intermediate professional working on projects of a moderate scope or on varied tasks that require resourcefulness, self-initiative, and significant independent judgement. Demonstrates a developing functional knowledge to evaluate the implications of issues and make recommendations for solutions. Guides less experienced team members. May recommend new procedures. Minimally requires a Masters degree, or Bachelors degree and 2 years of related experience, or high school degree and 4 years of related experience.

Analyzes, designs, develops, tests, implements, and maintains or supports information technology solutions by creating new and/or modifying existing software applications that provide a business function for the organization or its customers. Initiatives may range from small enhancements through the largest, most complex development projects. The technical environment for software development consists of multiple system platforms and a variety of methodologies, techniques, languages, tools, and utilities. Intermediate professional working on projects of a moderate scope or on varied tasks that require resourcefulness, self-initiative, and significant independent judgement. Demonstrates a developing functional knowledge to evaluate the implications of issues and make recommendations for solutions. Guides less experienced team members. May recommend new procedures. Minimally requires a Masters degree, or Bachelors degree and 2 years of related experience, or high school degree and 4 years of related experience.

P&C Insurance Tester:Minimum of 7+ years of testing experience.Must have a background in Property and Casualty (P&C) insurance.Good to have knowledge of policy, claims, and billing processes.Proficiency in SQL and database management.Strong understanding of testing methodologies and end to end (E2E) testing.Familiarity with the Software Development Life Cycle (SDLC) cycle.Conduct thorough testing of software applications, including end to end (E2E) testing.Collaborate with development and business teams to ensure comprehensive test coverage.Utilize SQL and database expertise to validate data integrity and accuracy.Participate in the Software Development Life Cycle (SDLC) to ensure quality standards are met.Document and report defects, and work with developers to resolve issuesGood to have Experience with automated testing tools

Vestas is a major player in wind technology and a motivation in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and join us at Vestas! Service Siting team is part of Global Siting Solutions team and it is globally responsible for handling and delivering new standards of wind & site assessment related to the After Sales products that are designed by Vestas for improving the Annual Energy Production (AEP) of the wind turbines. You will be the responsible for performing high quality siting analysis to deliver optimized engineering solution by proper risk evaluation. This will be done by combining your value engineering skills with the commercial expectations of Sales Business Unit and that of the customer. In this position, you will report to Manager of Service Siting within the department of Global Siting. Frontend Engineering & Technology > Global Siting Solutions > Functional Excellence & Service Siting Responsibilities Perform wind and site statistical modelling and analyses, including perseverance of wind resource and site characteristics Value engineering of After sales projects using your siting skills Verify wind turbine design life estimation via load calculations Maintain sales and project processes involving technical and commercial responses to customers, consultants and colleagues Preparing both internal and external reports Review reports delivered from the team and participate in stakeholder meetings Work with regional teams to ensure early stage planning Submit proposals for tools/process enrichments to stay ahead in the market Qualifications Masters degree in Mechanical, Electrical, Civil, Aerospace & Energy Engineering is desired Minimum of 8+ years of experience with background in in wind resource assessment and structural load analysis Experience in Data visualization platforms like Power BI Experience with industry specific software applications such as WAsP, windPRO, Openwind Competencies Critical thinking mindset Ability to work under priority and multi-task in a fast paced/deadline-oriented environment Good organizational skills, ability to maintain confidentiality Proven flexibility working in a progressive and changing organization Work in a structured and systematic way and have a consistent attention to detail, enabling you to meet deadline Exposure to different cultures across Globe Excellent communication and presentation skills Advanced MS excel skills What We Offer We offer an exciting and international job with excellent opportunities for professional and personal development in an inspiring environment at the worlds leading wind turbine producer. We value initiative, responsibility and the right balance between creativity and quality in all solutions. You will become part of a highly professional environment with a strong technical commitment. The successful candidate will have the opportunity of both professional and personal development in a rapidly expanding organization. In return, we expect you to go the extra mile to achieve results. Additional Information Your primary workplace will be Chennai. Please note: We do amend or withdraw our jobs and reserve the right to the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 22nd Aug 2025. BEWARE RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https: / / www.vestas.com / en / careers / our-recruitment-process DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives.

Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with Simplifile product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Simplifile software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month s tenure in the role while maintaining a satisfactory level of customer satisfaction. Support and drive service level attainment to departmental standards. Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards. Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure. Understand and follow company and departmental guidelines and policies for customer interaction/customer service. Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard. Manage customer interactions as set forth by department policy and procedure. Adhere to schedule as set forth by management. Manage case backlog to departmental standards. Thoroughly and accurately document details of all customer interactions in appropriate case management system. Knowledge and Experience 2 years equivalent customer service or technical support experience. Possesses and ability to manage own time to department and team standards and expectations. Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action. An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures. Preferred Knowledge and Experience Plan and self-manage work efforts to goals and department/team objectives. Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based. Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution effo rts . Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving.