702 Appdynamics Jobs - Page 6

Job Description Candidate Specification: Candidate with minimum 2+ years of experience in IT monitoring or helpdesk roles with mandate skills monitoring tools, network operation center Candidate must have basic understanding of IT infrastructure (servers, OS, networks, applications) Hands-on experience in monitoring tools and ticketing systems must have. Ability to work 24x7 rotational shifts Requires candidates to Work from Office. Job Description Perform real-time monitoring of servers, network devices, applications, jobs and services using monitoring tools (e.g. JP1, Solarwinds, Nagios, Zabbix, SCOM, Appdynamics, Dynatrace, OpsRamp). Identify, acknowledge and log alerts, events and anomalies Escalate incidents to L1/L2 support teams based on defined SOPs and severity Perform basic health checks and validations as per runbooks Track and update incident tickets in ITSM tools Perform initial triage of alerts (e.g. service restarts, disk clean-up commands if permitted). Document incidents, actions taken, and resolution/escalation steps Communicate with on-call engineers and shift leads for follow-up or escalations Ensure monitoring dashboards and tools are operational and report any issues Provide shift-wise handover updates and contribute to incident reviews Skills Required RoleL0 Monitoring Analyst- Chennai/ Mumbai Industry TypeITES/BPO/KPO Functional Area Required Education B. Tech Employment TypeFull Time, Permanent Key Skills HELP DESK NETWORKING Other Information Job CodeGO/JC/328/2025 Recruiter NameAckshaya Show more Show less

DevOps Engineer role in Global Technology is a motivated coder/hacker/engineer who strives to solve problems with elegant and maintainable automated solutions. To be successful in the role, the person must have a deep passion for automation and troubleshooting, be able to work towards our automation goals in a self-directed manner, strive at learning and embracing new technologies, and be able to educate teammates about each of these areas. Years of Experience: 5 to 10 years Required Skills: Chef, Splunk, GitLab, Octopus, Kubernetes, Rancher, Docker, Nagios, AppDynamics, Ansible Advanced scripting ability: PowerShell, Python, Bash Basic understanding and competency with: C#, .NET, Python Experience in a DevOps or SRE role. Experience writing and supporting CI/CD systems. Good understanding of object-oriented development. Experience working with Microsoft SQL Server, PostgreSQL, or related RDBMS systems in an advanced capacity. Experience with event management solutions such as Splunk or ELK stack. Experience with key-value systems such as Redis and experience with queue systems such as RabbitMQ. Experience in working with Microservice architectures and RESTful APIs. Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies required. Financial services experience would be an asset. Show more Show less

Role Expectations: Design, develop, and execute automated tests to ensure product quality in digital transformation initiatives. Collaborate with developers and business stakeholders to understand project requirements and define test strategies. Implement API testing using Mockito , Wiremock , and Stubs for effective validation of integrations. Utilize Kafka and MQ to test and monitor real-time data streaming scenarios. Perform automation testing using RestAssured, Selenium , and TestNG to ensure smooth delivery of applications. Leverage Splunk and AppDynamics for real-time monitoring, identifying bottlenecks, and diagnosing application issues. Create and maintain continuous integration/continuous deployment ( CI/CD ) pipelines using Gradle and Docker . Conduct performance testing using tools like Gatling and Jmeter to evaluate application performance and scalability. Participate in Test Management and Defect Management processes to track progress and issues effectively. Work closely with onshore teams and provide insights to enhance test coverage and overall quality. Qualifications: 9+ years of relevant experience in QA automation and Java Programming: Strong experience with Java 8 and above, including a deep understanding of the Streams API . Frameworks: Proficiency in SpringBoot and JUnit for developing and testing robust applications. API Testing: Advanced knowledge of RestAssured and Selenium for API and UI automation. Candidates must demonstrate hands-on expertise. CI/CD Tools: Solid understanding of Jenkins for continuous integration and deployment. Cloud Platforms: Working knowledge of AWS for cloud testing and deployment. Monitoring Tools: Familiarity with Splunk and AppDynamics for performance monitoring and troubleshooting. Defect Management: Practical experience with test management tools and defect tracking. Build & Deployment: Experience with Gradle for build automation and Docker for application containerization. SQL: Strong proficiency in SQL, including query writing and database operations for validating test results. Domain Knowledge: Prior experience in the Payments domain with a good understanding of the domain-specific workflows. Nice to Have: Data Streaming Tools: experience with Kafka (including basic queries and architecture) OR MQ for data streaming testing. Financial services or payments domain experience will be preferred. Frameworks: Experience with Apache Camel for message-based application integration. Performance Testing: Experience with Gatling and Jmeter for conducting load and performance testing. Show more Show less

About Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media. Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia. Job description: As a PE SME, you will be focusing on performance engineering to ensure system reliability, capacity and scalability of the core platform (based on AWS and On-Prem) products & infrastructure, develop and maintain test strategy and test development in line with the Agile development process. In this role, you will lead performance testing & engineering efforts for Security Platform product lines and engineering disciplines. The successful candidate also acts as POC for key stakeholders Skills and Experience: Performance Engineering, testing and tuning cloud hosted digital platforms (e.g. AWS) Working knowledge (preferably with an AWS Solutions Architect certification) on Cloud Platforms like AWS and AWS Key Services and DevOps tools like CloudFormation, Teraform Performance engineering and testing of web Apps (Linux) Performance testing and tuning web-based applications Performance engineering toolsets such as JMeter, Microfocus Performance Center, BrowserStack, Taurus, Lighthouse, Monitoring/logging tools (such as AppDynamics, New Relic, Splunk, DataDog) Windows / UNIX / Linux / Web / Database / Network performance monitors to diagnose performance issues along with JVM tuning and Heap analysing skills Docker, Kubernetes and Cloud-native development and container orchestration frameworks, Kubernetes clusters, pods & nodes, vertical/horizontal pod autoscaling concepts, High availability Performance Testing and Engineering activity planning, estimating, designing, executing and analysing output from performance tests Working in an agile environment, "DevOps" team or a similar multi-skilled team in a technically demanding function Jenkins and CI-CD Pipelines including Pipeline scripting Chaos engineering using tools like Chaos toolkit, AWS Fault Injection Simulator, Gremlin etc. Programming and scripting language skills in Java, Shell, Scala, Groovy, Python and knowledge of security mechanisms such as OAuth etc. Tools like GitHub, Jira & Confluence Assisting with Resiliency Production support teams and Performance Incident Root Cause Analysis Ability to prioritize work effectively and deliver within agreed service levels in a diverse and ever-changing environment High levels of judgment and decision making, being able to rationalize and present the background and reasoning for direction taken Strong stakeholder management and excellent communication skills. Extensive knowledge of risk management and mitigation Strong analytical and problem-solving skills Job Title : Performance Test Engineer Key Skills : Performance Engineering, testing and tuning cloud hosted digital platforms (e.g. AWS), CloudFormation, Teraform,JMeter, Microfocus Performance Center, BrowserStack, Taurus, Lighthouse, AppDynamics, New Relic, Splunk, DataDog,Jenkins and CI-CD Pipelines,Kubernetes Job Locations : Any Virtusa Experience : 5-7 Years Education Qualification : Any Graduation Work Mode : Hybrid Employment Type : Contract Notice Period : Immediate - 10 Days Payroll : people prime Worldwide Show more Show less

About Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media. Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia. Job Title : Performance Test Engineer Key Skills : Performance Engineering, testing and tuning cloud hosted digital platforms (e.g. AWS), CloudFormation, Teraform, JMeter, Microfocus Performance Center, BrowserStack, Taurus, Lighthouse, AppDynamics, New Relic, Splunk, DataDog,Jenkins and CI-CD Pipelines,Kubernetes Job Locations : Any Virtusa Experience : 5-7 Years Education Qualification : Any Graduation Work Mode : Hybrid Employment Type : Contract Notice Period : Immediate - 10 Days Payroll : people prime Worldwide Job description: As a PE SME, you will be focusing on performance engineering to ensure system reliability, capacity and scalability of the core platform (based on AWS and On-Prem) products & infrastructure, develop and maintain test strategy and test development in line with the Agile development process. In this role, you will lead performance testing & engineering efforts for Security Platform product lines and engineering disciplines. The successful candidate also acts as POC for key stakeholders Skills and Experience: Performance Engineering, testing and tuning cloud hosted digital platforms (e.g. AWS) Working knowledge (preferably with an AWS Solutions Architect certification) on Cloud Platforms like AWS and AWS Key Services and DevOps tools like CloudFormation, Teraform Performance engineering and testing of web Apps (Linux) Performance testing and tuning web-based applications Performance engineering toolsets such as JMeter, Microfocus Performance Center, BrowserStack, Taurus, Lighthouse, Monitoring/logging tools (such as AppDynamics, New Relic, Splunk, DataDog) Windows / UNIX / Linux / Web / Database / Network performance monitors to diagnose performance issues along with JVM tuning and Heap analysing skills Docker, Kubernetes and Cloud-native development and container orchestration frameworks, Kubernetes clusters, pods & nodes, vertical/horizontal pod autoscaling concepts, High availability Performance Testing and Engineering activity planning, estimating, designing, executing and analysing output from performance tests Working in an agile environment, "DevOps" team or a similar multi-skilled team in a technically demanding function Jenkins and CI-CD Pipelines including Pipeline scripting Chaos engineering using tools like Chaos toolkit, AWS Fault Injection Simulator, Gremlin etc. Programming and scripting language skills in Java, Shell, Scala, Groovy, Python and knowledge of security mechanisms such as OAuth etc. Tools like GitHub, Jira & Confluence Assisting with Resiliency Production support teams and Performance Incident Root Cause Analysis Ability to prioritize work effectively and deliver within agreed service levels in a diverse and ever-changing environment High levels of judgment and decision making, being able to rationalize and present the background and reasoning for direction taken Strong stakeholder management and excellent communication skills. Extensive knowledge of risk management and mitigation Strong analytical and problem-solving skills Show more Show less

Role Expectations Design, develop, and execute automated tests to ensure product quality in digital transformation initiatives. Collaborate with developers and business stakeholders to understand project requirements and define test strategies. Implement API testing using Mockito, Wiremock, and Stubs for effective validation of integrations. Utilize Kafka and MQ to test and monitor real-time data streaming scenarios. Perform automation testing using RestAssured, Selenium, and TestNG to ensure smooth delivery of applications. Leverage Splunk and AppDynamics for real-time monitoring, identifying bottlenecks, and diagnosing application issues. Create and maintain continuous integration/continuous deployment (CI/CD) pipelines using Gradle and Docker. Conduct performance testing using tools like Gatling and Jmeter to evaluate application performance and scalability. Participate in Test Management and Defect Management processes to track progress and issues effectively. Work closely with onshore teams and provide insights to enhance test coverage and overall : 9+ years of relevant experience in QA automation and Java. Programming : Strong experience with Java 8 and above, including a deep understanding of the Streams API. Frameworks : Proficiency in SpringBoot and JUnit for developing and testing robust applications. API Testing : Advanced knowledge of RestAssured and Selenium for API and UI automation. Candidates must demonstrate hands-on expertise. CI/CD Tools : Solid understanding of Jenkins for continuous integration and deployment. Cloud Platforms : Working knowledge of AWS for cloud testing and deployment. Monitoring Tools : Familiarity with Splunk and AppDynamics for performance monitoring and troubleshooting. Defect Management : Practical experience with test management tools and defect tracking. Build & Deployment : Experience with Gradle for build automation and Docker for application containerization. SQL : Strong proficiency in SQL, including query writing and database operations for validating test results. Domain Knowledge : Prior experience in the Payments domain with a good understanding of the domain-specific to Have : Data Streaming Tools : experience with Kafka (including basic queries and architecture) OR MQ for data streaming testing. Financial services or payments domain experience will be preferred. Frameworks : Experience with Apache Camel for message-based application integration. Performance Testing : Experience with Gatling and Jmeter for conducting load and performance testing. (ref:hirist.tech) Show more Show less

34130BR Bangalore - Global Axis Job Description Job Title: Azure Databricks Administrator Job Summary We are seeking a skilled and proactive Azure Databricks Administrator to manage, monitor, and support our Databricks environment on Microsoft Azure. The ideal candidate will be responsible for system integrations, access control, user support, and CI/CD pipeline administration, ensuring a secure, efficient, and scalable data platform. Key Responsibilities System Integration & Monitoring: Build, monitor, and support integrations between Databricks and enterprise systems such as LogRhythm, ServiceNow, and AppDynamics. Ensure seamless data flow and alerting mechanisms across integrated platforms. Security & Access Management: Administer user and group access to the Databricks environment. Implement and enforce security policies and role-based access controls (RBAC). User Support & Enablement: Provide initial system support and act as a point of contact (POC) for Databricks users. Assist users with onboarding, workspace setup, and troubleshooting. Vendor Coordination: Engage with Databricks vendor support for issue resolution and platform optimization. Platform Monitoring & Maintenance: Monitor Databricks usage, performance, and cost. Ensure the platform is up-to-date with the latest patches and features. Database & CI/CD Administration: Manage Databricks database configurations and performance tuning. Administer and maintain CI/CD pipelines for Databricks notebooks and jobs. Required Skills & Qualifications Proven experience administering Azure Databricks in a production environment. Strong understanding of Azure services, data engineering workflows, and DevOps practices. Experience with integration tools and platforms like LogRhythm, ServiceNow, and AppDynamics. Proficiency in CI/CD tools (e.g., Azure DevOps, GitHub Actions). Familiarity with Databricks REST APIs, Terraform, or ARM templates is a plus. Excellent problem-solving, communication, and documentation skills. Preferred Certifications Microsoft Certified: Azure Administrator Associate Databricks Certification Azure Data Engineer Associate Qualifications B.Tech Range of Year Experience-Min Year 7 Range of Year Experience-Max Year 14 Show more Show less

About Levo.ai Levo.ai is an advanced and automated API security platform designed to proactively discover, document, monitor, and mitigate security risks. By leveraging an in-depth automated offensive security testing approach, Levo ensures that vulnerabilities are identified and addressed before they can be exploited. Our platform is fully aligned with essential security practices endorsed by OWASP, as well as compliance frameworks such as PCI, GDPR, and HIPAA. Traditional security methods often rely on manual processes, which are not only costly and error-prone but also leave organizations exposed to significant security risks. Levo revolutionizes this process by providing comprehensive visibility and testing coverage, reducing both cost and complexity while eliminating false positives. Our seamless integration between development and security teams ensures that security does not become a bottleneck but rather an enabler of innovation. Founded in 2021 by Buchi Reddy, a former engineering leader at AppDynamics, Cisco, and D.E. Shaw, Levo is backed by a team with extensive enterprise security and engineering expertise. Our mission is to ensure that business growth, deployment deadlines, security, and compliance are not conflicting priorities but rather integrated seamlessly into the software development lifecycle. Job Overview Levo.ai is seeking an experienced and highly motivated DevOps Engineer to join our team in Hyderabad. This role is critical in managing cloud infrastructure, optimizing deployment processes, ensuring system reliability, and enhancing operational efficiency. The ideal candidate will have extensive hands-on experience in operating platforms at scale, platform engineer, cloud computing, automation, CI/CD pipelines, container orchestration, and monitoring tools. Key Responsibilities Cloud Infrastructure Management: Design, deploy, and manage highly available and secure cloud environments using Kubernetes in AWS, Azure, or Google Cloud. CI/CD Pipeline Development: Build and maintain automated deployment pipelines using GitHub, GitLab CI/CD, or similar tools to streamline software releases. Infrastructure as Code (IaC): Automate infrastructure provisioning and management using Terraform, CloudFormation, or Ansible. Containerization & Orchestration: Deploy, scale, and manage containerized applications using Docker and Kubernetes. Monitoring & Logging: Implement robust monitoring and logging solutions with Prometheus, Grafana, ELK stack, or Datadog to ensure system performance and security. Security & Compliance: Enforce cloud security best practices, including Identity and Access Management (IAM), Role-Based Access Control (RBAC), and compliance with regulatory frameworks. Automation & Scripting: Develop scripts in Python, Bash, or PowerShell to automate operational tasks and improve system efficiency. Troubleshooting & Incident Management: Identify, diagnose, and resolve infrastructure issues to ensure high availability and system reliability. Collaboration & Optimization: Work closely with software developers, AI/ML teams, and security engineers to optimize workflows and improve overall efficiency. Requirements & Qualifications Minimum of 2+ years of experience in DevOps, Site Reliability Engineering (SRE), or Cloud Engineering roles. 2 years of experience in deploying and operating distributed systems in production at scale. Strong hands-on experience with AWS, Azure, or Google Cloud services. Proficiency in CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or CircleCI. Deep understanding of Infrastructure as **Code (IaC) with Terraform, CloudFormation, or Ansible. Expertise in containerization (Docker) and orchestration (Kubernetes).** Strong experience with monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Datadog. Solid understanding of cloud security principles, including IAM, RBAC, and compliance frameworks. Proficiency in scripting languages such as Python, Bash, or PowerShell for automation. Strong problem-solving skills with the ability to work in a** fast-paced, dynamic environment.** Excellent communication and collaboration skills to work effectively across teams. Preferred Qualifications Certifications: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or equivalent. Experience in AI/ML environments with MLOps best practices is a huge plus. Exposure to serverless computing and event-driven architectures. Prior experience working in early-stage startups or high-growth technology companies. What We Offer Competitive compensation and benefits package. Career growth opportunities in a rapidly expanding AI-driven company. A collaborative and innovative work culture that values autonomy and impact. The opportunity to work with cutting-edge technologies and solve real-world security challenges. If you are passionate about DevOps, cloud automation, and building secure, scalable infrastructure, we invite you to join us at Levo.ai and be part of a team that is redefining API security. Show more Show less

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! Job Title Cloud Automation Engineer Summary And Role Information We’re looking for a Cloud Automation Engineer responsible for requirements analysis, building, and maintaining automated solutions for cloud-based infrastructure. They will work closely with CloudOps teams to ensure that cloud resources are provisioned, managed, and maintained in an efficient and secure manner. 3+ years of experience as a DevOps engineer creating and maintaining cloud environments and their supporting infrastructures. Develop automated solutions for cloud-based infrastructure, provision and configure resources. Proficiency with development languages such as Python, JavaScript, Bash, Java, Go; and a solid understanding of API development and Micro-service architectures Hands-on experience with: Configuration Management Tools such as Ansible, Puppet or Chef Build Systems such as Jenkins (preferred), Bamboo, Travis, CircleCI Infrastructure Orchestration Tools such as CrossPlane (preferred), Terraform Container Orchestration Technologies such as Kubernetes, OpenShift Logging Systems such as Elastic Stack or Splunk Monitoring Systems such as Dynatrace, NewRelic or Appdynamics Experience in deploying applications via ArgoCD, Helm and/or via operators/CRDs. Deep familiarity with cloud infrastructure design patterns and anti-patterns Familiarity in software-defined networking, storage systems architecture, virtualization, containers and serverless technologies. Understanding of security fundamentals at the hypervisor and operating system levels Experience in implementing continuous integration/ continuous deployment (CI/CD) processes to ensure that changes are tested, approved, and deployed in an automated and secure manner. DevOps automation experience with Kubernetes in either/or AWS/ GCP/ Azure. Experience with GitOps pipelines for deploying cloud infrastructure with version control. Knowledge of cloud and application security concepts like encryption (at rest and in transit) and the use of certificates and secrets within an application. Strong understanding of enterprise automation, integration, and modern software engineering practices DevOps mentality with an understanding of Continuous Integration, Continuous Delivery, Monitoring and Observability Proficient in reviews, integration testing, and creating documentation to ensure the reliability of infrastructure deployments. Familiarity with service mesh concepts like Istio Role Requirements Bachelor’s degree or equivalent in a technology related field (e.g., Computer Science, Engineering, etc.) is required. A high degree of intellectual curiosity and a lack of fear of learning something new. You should be open to learn from others and willing to help mentor and teach. Ability to build and maintain effective relationships with technical product managers, architects, and technical leads Hands-on experience with cloud native solutions Experience in Travel and Procurement a plus Excellent communication in English. Value Competencies Displays passion for & responsibility to the internal customer. Displays leadership through innovation in everything you do. Displays a passion for what you do and a drive to improve. Displays a relentless commitment to win. Displays personal & corporate integrity. About The Team CDX SM CloudOps is part of the CTO Organization for the Spend Management organization at SAP. Join us as leaders in spend management and become an influencer in the market with your unique skillset. Our intent is to drive a culture that supports everyone to do the best work of their lives. Make an impact in our mission to help developers safely go faster while optimizing cloud costs. #DevT2 #SAPReturnshipIndiaCareers We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 391404 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: . Show more Show less

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. What’s in it for you? o Immense exposure and learning o Excellent career growth o Company of highly passionate leaders and mentors o Ability to build things from scratch Know more about MGS: - https://www.mizuhogroup.com/asia-pacific/mizuho-global-services Position:- L0 Monitoring Analyst Shift :- 24*7 job work from office ( rotational shifts Job location :- ghansoli navi mumbai No of vacancy: - 5 Key responsibility:- perform real time monitoring of servers, network devices, applications jobsand services using monitoring tools( eg- JP1,Solarwinds,nagios,zabbix,scom,appdynamics,Dynatrace,Opd ramp identify, acknowledge and log alerts events and anomalies escalate incidents to l1/l2 support teams based on defined sops and severity perform basic health checks and validations as per runbooks track and update incident tickets in ITSM TOOLS. perform intial triage of alerts( eg service restarts, disk clean up commands if permitted. Documents icidents , actions taken and resolution/ escalation steps communicate with on call engineers and shift leads for followup or escalations ensure monitoring dashboards and tools are operational and report any issues provide shift wise handover updates and contribute to incident reviews Mandatory skills :- basic understanding of IT infrastructure(Servers, os, networks, applications) hands on experience in monitoring tools and ticketing systems must have good communication skills and ability to follow sops. Ability to work 24*7 Rotational shifts including weekends and holidays Strong attention to details and sense of urgency required candiadtes to work from office meticulous and able to work independently and meet tight deadlines. Qualification: - exposure to ITIL process (incident , event, change, management) certification in basic IT/ NETWORKING ( CompTIAa+,ITIL foundation, CCNA IS A PLUS Experience: 2+ yrs exp in it monitoring or helpdesk roles with mandate skills like monitoring tools& network operation center. Address: Mizuho Global Services India Pvt. Ltd, 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, Ttc, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai- 400710. Show more Show less

Site Reliability Engineer / Observability Engineer Public Cloud - Offerings and Delivery – Workforce Mgmt & Delivery Ops / Full - Time / Remote Rackspace is building up its Professional Services Center of Excellence on Application Performance Monitoring Suites. If you enjoy solving complex business problems and can contribute to building next generation of modern applications for our customers helping them understand the connections between application performance, user experience and business outcomes creating amazing customer experiences, with modern interpretations of SRE, Observability using Datadog, New Relic, AppDynamics or Dynatrace, working with their suite of products and integrations, then join us! Rackspace enables businesses to accelerate digital transformation through our innovative data, integration solutions tools that help you fix problems quickly, maintain complex systems and improve code. We believe Datadog, AppDynamics or New Relic will be a large contributor to what we do, and we want talented, creative, and thoughtful individuals to join our team to shape Observability Engineering for our customers. You Will Work with customers and implement Observability solutions Build and maintain scalable systems and robust automation that supports engineering goals Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance Proactively gather and analyze both metric and log data from systems and applications to perform anomaly detection, performance tuning, capacity planning and fault isolation Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability, security and performance standards Collaborate with team members to document and share solutions Maintain a deep understanding of the customer’s business as well as their technical environment Identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues You Have: Bachelor’s degree in engineering/computer science or equivalent Senior-level experience with Site Reliability Engineering, DevOps, Code level application support and troubleshooting, AWS Infrastructure design, implementation and optimization, Automation for deployment, scaling and reliability. Experience with observability solutions tools like Splunk, Datadog, SignalFx, etc Experience deploying, maintaining and supporting software applications/services in the AWS ecosystem Proactive approach to identifying problems and solutions Experience writing code with one or more interpreted languages such as Python, PHP, Perl, Ruby,Linux Shell Experience with Terraform or Cloud Formation scripting Experience with configuration management tools like Ansible, Chef or Puppet Experience with standard software development best practices and tools such as code repositories (Git preferred) Experience executing in an agile software development environment Good understanding of pricing/cost models across AWS services, especially compute, storage, and database offerings A clear understanding of network & system Management solutions Excellent organizational and project management skills Excellent communication, critical thinking & analytical skills About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more Show less

Meet the team The Observability Customer Success team in Cisco is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a critical role in ensuring our customers' success by providing technical guidance, execute a customer strategy, and proactively help customers adopt Cisco’s observability solutions. You will collaborate closely with cross-functional teams, including Sales, Product Engineering, Professional Services, and Customer Success Executives to deliver exceptional customer experiences and drive long-term customer satisfaction. Your Impact Customer Success Specialists are passionate technologists who love connecting and working with customers to help them adopt and derive value from the product and address their key business pain points using our best-in-class Cisco observability solutions. They deliver successful outcomes, provide constant guidance, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users. Develop strong relationships with key collaborators within the customer teams as well as Cisco teams (CSE, CSM, Sales, Engineering etc.), adopting a consultative and prescriptive approach that inspires trust and confidence. Enable customers to realize the most value from their Cisco observability investments. Develop a deep understanding of our observability products, their offerings, and their technical aspects to effectively assist customers with technical inquiries, configurations, integrations, and troubleshooting. Create account plans and deliver business reviews to key stakeholders, with a focus on tracking progress through metrics, use cases, and success stories. Provide timely and accurate responses to customer inquiries via various communication channels, such as email, chat, phone, and online platforms. Guide new customers through the whole product lifecycle journey from on-boarding to implement to renew.Leverage our library of Accelerators and other enablement resources to increase adoption. Collect and relay customer feedback to internal teams, helping to shape product development and improvements based on customer insights. Keep abreast of dynamic technology landscapes with a particular focus on adjacent technologies like microservices, containerization, Cloud, software security, etc. Foster collaboration with our Sales, Product, Support, Customer Success and Engineering teams and provide feedback from the field on features and functionality. Minimum Qualifications Bachelor’s degree in Computer Science or similar technical field or equivalent technical experience 5+ years of relevant technical or customer success experience lead in a customer facing consulting role. Understanding of the Observability, Security and Application Performance Management space with hands on experience with AppDynamics or competing products a bonus. Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner). Ability to educate customers on the value of our products and build trusted advisor relationships at all levels of the organization. Knowledge and experience in at least two of the following technical domains SDLC practices including Agile, DevOps and CI/CD strategies. IT Operations (NOC or similar) Virtualization and Containerization (Kubernetes, Pivotal Cloud Foundry) Cloud technologies (AWS, Azure, GCP, etc) Open Telemetry SAP Technologies Application Performance Management Application Development Experience with JavaScript (JQuery, Dojo, AngularJS, etc), Java (J2EE), .Net #We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (40 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us! Show more Show less

Meet the team The Observability Customer Success team in Cisco is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a critical role in ensuring our customers' success by providing technical guidance, execute a customer strategy, and proactively help customers adopt Cisco’s observability solutions. You will collaborate closely with cross-functional teams, including Sales, Product Engineering, Professional Services, and Customer Success Executives to deliver exceptional customer experiences and drive long-term customer satisfaction. Your Impact Customer Success Specialists are passionate technologists who love connecting and working with customers to help them adopt and derive value from the product and address their key business pain points using our best-in-class Cisco observability solutions. They deliver successful outcomes, provide constant guidance, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users. Develop strong relationships with key collaborators within the customer teams as well as Cisco teams (CSE, CSM, Sales, Engineering etc.), adopting a consultative and prescriptive approach that inspires trust and confidence. Enable customers to realize the most value from their Cisco observability investments. Develop a deep understanding of our observability products, their offerings, and their technical aspects to effectively assist customers with technical inquiries, configurations, integrations, and troubleshooting. Create account plans and deliver business reviews to key stakeholders, with a focus on tracking progress through metrics, use cases, and success stories. Provide timely and accurate responses to customer inquiries via various communication channels, such as email, chat, phone, and online platforms. Guide new customers through the whole product lifecycle journey from on-boarding to implement to renew.Leverage our library of Accelerators and other enablement resources to increase adoption. Collect and relay customer feedback to internal teams, helping to shape product development and improvements based on customer insights. Keep abreast of dynamic technology landscapes with a particular focus on adjacent technologies like microservices, containerization, Cloud, software security, etc. Foster collaboration with our Sales, Product, Support, Customer Success and Engineering teams and provide feedback from the field on features and functionality. Minimum Qualifications Bachelor’s degree in Computer Science or similar technical field or equivalent technical experience 5+ years of relevant technical or customer success experience lead in a customer facing consulting role. Understanding of the Observability, Security and Application Performance Management space with hands on experience with AppDynamics or competing products a bonus. Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner). Ability to educate customers on the value of our products and build trusted advisor relationships at all levels of the organization. Knowledge and experience in at least two of the following technical domains SDLC practices including Agile, DevOps and CI/CD strategies. IT Operations (NOC or similar) Virtualization and Containerization (Kubernetes, Pivotal Cloud Foundry) Cloud technologies (AWS, Azure, GCP, etc) Open Telemetry SAP Technologies Application Performance Management Application Development Experience with JavaScript (JQuery, Dojo, AngularJS, etc), Java (J2EE), .Net #We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (40 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us! Show more Show less

Job Summary This position provides mentorship and expertise in technologies and processes for Information Services Management (ISM) and Quality Assurance (QA). He/She maintains an awareness of emerging technologies to ensure a competitive advantage. This position automates test scenarios and expected outcomes. He/She provides expertise for UPS key business functions and supporting technologies. This position applies a comprehensive knowledge of technical skills, principles, practices, and procedures of testing methodologies and working knowledge in planning, designing, and conducting QA reviews and inspections. This position conducts comprehensive testing and risk-based assessments of the testing objects. He/She uses source documentation as input and contributes to the planning and implementation of testing activities. This position leads testing components of large and complex projects, assigns tasks, provides direction to resources, and reports progress to project stakeholders. He/She creates and selects tools and methodologies for review and approval by management. Responsibilities: Minimum 5 Years of Relevant Experience in IT Test Automation. Must be able to perform backend testing by executing SQL queries. Expertise in APIs & Web Services testing Hands-on experience in Selenium,TestNG and Cucumber frameworks Good in test execution reporting skills Expertise in Test Cases Design and Test Data management Expertise in tools like PostMan, SOAP UI, WinSCP, Oracle, Jenkins, GitHub and AppDynamics. Should be well versed with Agile testing and Continuous Testing Experience with Test Management tools Knowledge on AZURE DEVOPS Understanding of SAFe Agile methodologies Should be solution-oriented and have problem solving aptitude Should have excellent communication and presentation skills Knowledge on Logistics domain will be an advantage Good to have Performance Testing experience. Knowledge on JMeter Performance center will be an advantage. Any certifications in test automation Qualifications: Bachelor's Degree or International equivalent Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics or related field - Preferred Experience with both web and client/server based testing

Job Title : Performance Test Engineer JMeter | DevOps | Dynatrace | GCP Location : Chennai - (Candidate must be currently based in Tamil Nadu ) Experience : 4 to 7 Years Employment Type : Full-Time Notice Period : we are Accepting only Immediate to 30 Days Candidates Job Description We are hiring a skilled Performance Test Engineer to join a dynamic project at our Chennai delivery center. The ideal candidate will have deep experience in JMeter , Java/Python , and DevOps tools, along with hands-on use of observability platforms like Dynatrace / New Relic / AppDynamics . Youll be responsible for performance testing, diagnostics, and automation for high-performance, cloud-native applications. Key Responsibilities Perform end-to-end performance testing using JMeter Analyze performance metrics and identify bottlenecks Integrate performance tests with CI/CD pipelines (Tekton, GitHub Actions) Work with cloud monitoring tools ( Dynatrace , AppDynamics , New Relic ) Apply scripting with Java/Python Use AI-based APIs and contribute to Prompt Engineering automation tasks Analyze production logs and generate workload models Operate in GCP / Azure / AWS environments Must-Have Skills JMeter (Web Apps Angular / React / SAP / Pega) Java and/or Python Dynatrace / New Relic / AppDynamics DevOps Tools GitHub Actions, Tekton, Docker, Kubernetes GCP / Azure / AWS Log Analysis & Monitoring Dashboards AI & Prompt Engineering (Basic Usage) Excellent communication (Verbal & Written) Nice to Have Familiarity with CloudRun , OpenShift CaaS Experience in HW/SW sizing , code tuning , network optimization

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back. Role Summary Splunk AppDynamics, a leader in observability solutions for both cloud and on-premises environments, empowers customers with end-to-end visibility across their entire application ecosystems, cloud, on-premises, or hybrid. Our team is dedicated to developing, maintaining, and supporting SaaS and on-premises offerings within the observability product suite. We're looking for a Senior Software Engineer to build upon our application and data platform as we continue to innovate on application observability. We move fast and iterate quickly. We are passionate about solving customers’ problems. We have ambitious goals to build best-of-its-kind products. You will help the team win in a fast-growing market. If you are passionate about innovation and embrace the challenge of working on highly scalable systems that handle large volumes of data, this position is for you. What you'll get to do Design and build highly scalable solutions Work with a team of exceptionally capable and dedicated peers, all the way from engineering to product management and customer support Work in an open environment, work together to get things done and adapt to the team's changing needs Leverage technologies including Kafka, ElasticSearch, Docker, and Kubernetes across different cloud environments like AWS and Azure Must-have Qualifications 4+ years of full-stack developer experience in designing and developing highly scalable, distributed applications, products, and services. Proficiency in Java programming language. Experience in developing user facing features with Angular/ React Proficiency in data structures, algorithms, threads, concurrent programming Extensive knowledge of SQL and at least one relational database engine MySQL. Hands on experience in RDS or NoSQL (Dynamo, MongoDB, Coachbase) is a big plus Understanding of microservices design with expertise in Dockers and Kubernetes. Strong communication skills, both verbal and written. Ability to multi-task and adapt quickly to changing requirements, scope, and priorities. Nice-to-have Qualifications We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you. Knowledge about other programming languages like Python, C++, JavaScript, Added advantage of having an experience in working on Cloud Observability Space. Splunk is an Equal Opportunity Employer Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Show more Show less

Experience 7 years of industry experience as a full stack engineer Development Methodologies Advanced level experience in Next js Server Side Rendering SSR Static Site Generation SSG File System Based Routing Automatic Code Splitting API Routes client side navigation middleware with React REST APIs Microservices is must Kafka experience is good to have but not must have Test Automation Unit Integration Automation testing experience Programming Languages C with good knowledge of OOPS concepts and design patterns CI CD Any Git tool for source control Build tools like TeamCity or Jenkins and experience with deployment tooling like Octopus or similar GitHub Actions is really good to have Databases Either of the relational databases like MSSQL Oracle Also any No SQL database like MongoDB is good to have Cloud AWS basic knowledge is better to have if not some experience in Azure is needed Monitoring Familiarization with Splunk or a similar monitoring tool Any familiarity with performance tooling like AppDynamics is good to have Soft skills Excellent communication skills Working experience with Agile methodologies Show more Show less

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Summary FLPS:The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues escalated by the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications.Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues escalated by the L1 team. Manage high-severity incidents, ensuring minimal downtime and impact on business operations, and lead the incident response, coordinating with all necessary stakeholders. Actively monitor system health, performance, and uptime using various monitoring tools. Address alerts or potential issues before they escalate into major problems. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate with development, infrastructure, and operations teams to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem discussions to understand incidents and prevent similar issues in the future. Update and maintain internal documentation, including runbooks and troubleshooting guides. Create clear, concise, and accurate documentation for both internal teams and customers. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Proficiency in using monitoring tools and interpreting data to predict and prevent potential issues. Clearly explain technical issues and solutions to non-technical stakeholders, including customers and management. Manage multiple tickets and issues simultaneously, particularly during high-severity incidents. Collaborate effectively with other teams, such as development, operations, and L3 support. Qualifications Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex issues. Experience working in an ITIL-based framework, adhering to agreed SLAs and OLAs. Proficiency with ticketing and incident management systems (e.g., JIRA, ServiceNow). Advanced SQL skills and experience with database management (e.g., Oracle, PostgreSQL). Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work effectively in a 24x7 support environment, including night shifts and on-call rotations. Familiarity with cloud platforms (e.g., Azure, Google Cloud). Experience with monitoring tools such as Grafana, New Relic, and AppDynamics. Show more Show less

Hi, Wishes from GSN! Pleasure connecting with you. About the job: This is PERFORMANCE TESTER opportunity with a leading bootstrapped product company, a valued client of GSN HR. Job Title : Performance Tester Experience : 5+ Years Work Loc : HYDERABAD / BANGALORE Work Mode : WFO - 5 Days in Office Work Timing : General CTC Range : 20 LPA to 25 LPA Job Summary: We are seeking a Performance Testing professional , to join a high-impact QA team working on mission-critical banking systems. Key Responsibilities : Experience in one or more of the following: Java, C, C++ Experience in LoadRunner and JMeter Experience with current web technologies (Java, JavaScript, AngularJS, Ruby on Rails, Python or Perl). Experience in Wireshark for network monitoring Experience in any 2 of these: ( HTTP watch, Developer tool, Firebug, Lighthouse, Yslow, Fiddler) Experience in any 2 of the APM tools ( Dynatrace, Riverbed, Appdynamics, Newrelic) Experience in Integrating Jmeter , Jenkins , Influx DB and Grafana If interested, click Apply now for IMMEDIATE response. Best, DIVYA GSN HR | divya@gsnhr.net | Google review : https://g.co/kgs/UAsF9W

Min 11 to 20 yrs with exp in tools like Azure DevOps Jenkins GitLab GitHub Docker Kubernetes Terraform Ansible Exp on Dockerfile & Pipeline codes Exp automating tasks using Shell Bash PowerShell YAML Exposure in .NET Java ProC PL/SQL Oracle/SQL REDIS Required Candidate profile Exp in DevOps platform from ground up using tools at least for 2 projects Implement in platform for Req tracking cod mgmt release mgmt Exp in tools such as AppDynamics Prometheus Grafana ELK Stack Perks and benefits Addnl 40% Variable + mediclaim

Job Summary We are looking for a highly skilled and visionary DevOps & AIOps Expert to lead the automation, monitoring, and intelligent operations of our IT infrastructure and software delivery pipelines. The ideal candidate will be responsible for designing and implementing DevOps practices alongside AIOps capabilities to improve reliability, reduce downtime, and enable proactive issue resolution using artificial intelligence and machine learning. This role requires a deep understanding of CI/CD, infrastructure automation, observability tools, and AI-driven Responsibilities : Responsibilities : Design, implement, and manage CI/CD pipelines using tools like Jenkins, GitLab CI, CircleCI, or Azure DevOps. Automate infrastructure provisioning and configuration using Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation. Manage containerization and orchestration using Docker and Kubernetes. Maintain secure and scalable cloud environments (AWS, Azure, GCP) including compute, storage, and networking. Optimize build and deployment processes for performance, repeatability, and reliability. Implement and enforce DevOps best practices for code quality, release management, and version Responsibilities : Deploy and configure AIOps platforms (e.g., Moogsoft, BigPanda, Splunk, Dynatrace, Datadog, or IBM Watson AIOps). Implement machine learning-based anomaly detection and root cause analysis systems. Aggregate and analyze logs, metrics, and traces to derive operational insights and automate alert management. Integrate AI-driven automation for incident detection, diagnosis, and remediation. Collaborate with infrastructure, application, and security teams to build self-healing systems. Continuously evaluate emerging AIOps technologies to enhance operational Skills Required : Stack : : Jenkins, GitLab CI, Azure DevOps, : Terraform, Ansible, Chef, Puppet, : Docker, : Kubernetes, : Python, Bash, : Git, GitHub, : Prometheus, Grafana, ELK/EFK Platforms : : (EC2, S3, Lambda, : (VMs, App Services, Cloud Platform : (GKE, Tools : Moogsoft, BigPanda, Splunk ITSI, Dynatrace, AppDynamics, LogicMonitor, Datadog Log & Metric Analysis : ELK stack, Fluentd, Logstash, Frameworks : Python (Scikit-learn, TensorFlow), Jupyter Notebooks (for custom : Bachelors or Masters degree in Computer Science, Information Technology, or related field. 6+ years of experience in DevOps; 2+ years working with AIOps platforms. Strong knowledge of DevOps principles, site reliability engineering (SRE), and IT operations. Experience with monitoring, observability, and AI-driven automation. Strong analytical and problem-solving skills with a proactive mindset. Excellent communication and collaboration Certifications : AWS/Azure/GCP Certified DevOps Engineer Certified Kubernetes Administrator (CKA) Terraform Associate Certification ITIL / AIOps Foundation (e.g., from Moogsoft, Splunk) (ref:hirist.tech) Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Consulting-Performance Testing Senior The opportunity As a Performance Test Engineer, you will be accountable & responsible to work as individual contributor as well as manage and mentor performance test team and contribute for team development, practice level development not limiting to project deliverables. The person should be able to handle multiple performance test projects throughout the performance test lifecycle as well work hands on in scripting, test execution and analysis. Able to develop Performance Test framework and work on creating assets and accelerators. The role demands expertise on Performance tools like Microfocus LoadRunner, Apache JMeter and/or Gatling/Neoload. Added advantage to have knowledge on vb scripting and python. Your key responsibilities: Skills And Attributes For Success Work collaboratively with Performance Architects and Engineering organizations in the development of performance testing strategy and Test plans for the projects. Understand Non-Functional Requirements (Performance & Load, response time, SLAs for Application/System Performance/Availability). Work closely with Business Analysis team for reviewing Non-Functional Requirements and provide necessary feedback Performance Framework Design and Implementation Creating, Organizing, and managing Test Performance Resources Design Load Models and Performance Test Scenarios as per the Test Strategy to test Performance Requirements. Identify Test Data needs Build Performance Test scripts & Performance Test Scenarios using Performance Testing tool, HP Load Runner, NeoLoad, Jmeter, WebLoad. SOASTA Identifying Measurement points and Monitors Ensure Performance Test readiness including Test Environment, Test Data, Performance Test & Monitoring tools Run Performance Testing, collect Test results and data (Monitoring data, Application & Server logs etc) Assist in analysis and detection of performance bottlenecks. Analyze the Test Results & data, identify Performance Issues and log them. Liaise with Solution Engineering and System (Platform/ OS & db) Admin for resolution, involve Business Analysis team if required Collaborate with Leads/PMs to define technically feasible WBS on performance activities and be liaison from performance projects. Create Performance Test Report covering current Performance levels, Bottlenecks and recommendations for Performance Optimization/ Improvements. Share with all the necessary stakeholders Perform hardware sizing to fulfil customer volume and scalability requirements would be added advantage. Might require working directly as independent contributor or as Team Player with the customer in resolution of the performance issues in their environment. Providing Performance Test Estimations Organizing, monitoring defect management process Co-coordinating Test team members and Development team in order to resolve the issues Interacting with client-side people to solve issues and update status Able to lead team across geographies Actively take part in providing Performance trainings in the company To qualify for the role, you must have BE/BTech/MCA/M.Sc 5-10 years of Performance consulting experience across multiple platforms and varied domains At least 5 years of experience in any of the Performance tools for scripting, execution and analysis is a must – Microfocus LoadRunner, Apache JMeter, Neoload, Gatling Experience in working with multiple protocols such as Web, WebServices, Truclient, Mobile App, SAP etc Must have experience in any of the APM tools but not limited to Dynatrace, AppDynamics, Azure Monitor and App Insights etc, AWZ Cloudwatch. Strong experience in C /Python/C#/Java / VB Scripting. What We Look For What working at EY offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

About The Role Grade Level (for internal use): 10 The Role: Senior Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities: Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning. Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency Understand business scenarios in depth to define workload modelling for different scenarios Compliment architecture community by providing inputs & pursue implementation suggested for optimization Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations What we’re looking for: Proficient with software development lifecycle (SDLC) and Software Testing techniques in an Agile/Scrum framework. Bachelor's/PG degree in Computer Science, Information Systems or equivalent 6-9 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in Databases / SQLs (e.g. SQl Server, Cassandra, Elastic Search, Postgres, MongoDB) Experience in message brokers (e.g. Kafka) Good knowledge in Cloud computing platforms (AWS, Azure), Containers (Docker) Web/UI Javascript frameworks (e.g. AngularJS, NodeJS, ReactJS) Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Experience testing with containers, cloud, virtualization, and configuration management. Demonstrate outstanding flexibility and leadership with communication of performance test result interpretation and explanation to both IT and Business Users. Strong communication skills and ability to produce clear, concise and detailed documentation Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary Experience working with SOAP and REST service and understanding of SOA architecture Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316147 Posted On: 2025-06-16 Location: Gurgaon, Haryana, India Show more Show less

About The Role Grade Level (for internal use): 10 The Role: Senior Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities: Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning. Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency Understand business scenarios in depth to define workload modelling for different scenarios Compliment architecture community by providing inputs & pursue implementation suggested for optimization Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations What we’re looking for: Proficient with software development lifecycle (SDLC) and Software Testing techniques in an Agile/Scrum framework. Bachelor's/PG degree in Computer Science, Information Systems or equivalent 6-9 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in Databases / SQLs (e.g. SQl Server, Cassandra, Elastic Search, Postgres, MongoDB) Experience in message brokers (e.g. Kafka) Good knowledge in Cloud computing platforms (AWS, Azure), Containers (Docker) Web/UI Javascript frameworks (e.g. AngularJS, NodeJS, ReactJS) Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Experience testing with containers, cloud, virtualization, and configuration management. Demonstrate outstanding flexibility and leadership with communication of performance test result interpretation and explanation to both IT and Business Users. Strong communication skills and ability to produce clear, concise and detailed documentation Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary Experience working with SOAP and REST service and understanding of SOA architecture Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316147 Posted On: 2025-06-16 Location: Gurgaon, Haryana, India Show more Show less

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals