Analyst - L3

Wipro

3 - 5 years

5 - 9 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

project management data analysis technical support troubleshooting technical documentation operations management team management business analysis training budgeting strategic planning quality management quality assurance sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Technical Support professional with 3-5 years of experience to join our team as an Analyst - L3. The ideal candidate will have a strong background in technical support and excellent problem-solving skills.

Roles and Responsibility

Provide technical support to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to resolve customer complaints and concerns.
Develop and maintain technical documentation and knowledge base articles.
Analyze and report on customer feedback and suggest process improvements.
Participate in training and development programs to enhance technical skills.

Job Requirements

Strong technical skills and knowledge of IT services and consulting.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and troubleshooting skills.
Experience with technical support tools and software.
Ability to collaborate effectively with cross-functional teams.
Mandatory skills include technical support and title analyst.

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