Home
Jobs

Administrator, BXT

0 - 5 years

4 Lacs

Posted:1 day ago| Platform: Naukri logo

Apply

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal

This is work from Home based, for 06 months contract on Amazon payroll

About Amazon India Development Centers

Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.

Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.

We are currently looking for an Benefits Administrator to join our Benefits Center team.

The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary.

Key job responsibilities

  • In this role, successful candidates will demonstrate:
  • Excellent organizational and time management skills
  • Strong customer service focus
  • Excellent verbal and written communication skills required
  • Ability to understand benefit terms and programs
  • Disciplined problem-solving skills and ability to execute solutions
  • The ability to prioritize quality and customer experience
  • Quick to take action to address an issue, and demonstrate strong judgement/decision making
  • Experience with rapid and complex changing work environment

Basic qualifications

  • 0-10+ years experience in contact center, customer service, human resources or equivalent experience.
  • Bachelors Degree or advanced college education in a related field
  • Experience working within a global organization
  • Schedule flexibility (support a 24x7 operations).
  • Internet connection before joining date with a speed range of 50-100 Mbps
  • Very good command and knowledge of English.

Preferred qualifications

  • Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
  • Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
  • Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.
  • Experience dealing with customers and exceptional use of empathy skills.
  • Ability to manage confidential and sensitive employee information and adhere to strict data privacy standard.

Domestic Relocation Provided:

Shifts:

Weekly Off:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Amazon
Amazon

Software Development

Seattle WA

RecommendedJobs for You