Account Receivables Analyst (Collections)

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You'll Do

• Manage AR aging reports on a monthly basis. Making collection calls for past due invoices
• Create cancel cases in salesforce for retention team to follow up
• Maintain daily check deposit list and apply checks to open invoices in Billing System
• Communicate with customer on check discrepancy and resolve the issue
• Create chargeback claims with payment gateways and follow up
• Work with collection agencies to follow up in uncollectible accounts
• Monitor email inbox with customer inquiries
• Create cases for CSM and sales rep to regarding customer inquiries
• Assist with credit card declines and ensure the accuracy of address
• Review daily billing and make sure the contract is in sales force
• Send Invoice copies to customers with location level billing

What We’re Looking For

• Bachelor’s degree in accounting required
• Minimum 3 to 5 years’ experience in Accounts receivable and collection is required
• Experience in a large multinational firm strongly preferred
• Experience within a US private company subsidiary strongly preferred
• Must possess excellent communication skills in English with ability to exchange
• Information with others clearly and concisely.
• Must be willing to accommodate time zone difference with US corporate offices

• Work Shift - 4pm to 1am IST or 6pm - 3am IST

• Remote work setup

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.