Account Manager (Tele Sales)

Job Description

Role & responsibilities We are looking for a Account Manager (Telesales Executive) to join & lead our telesales team. He/she will have to maintain between 400 and 600 existing customers by telephone within the Direct Sales Segment. He/she will be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related services and products and for new business development by opening new accounts. Undertake any projects/duties assigned by the Telesales Manager or Sales Manager. Act as Tele Sales customers main contact for organization, responding and satisfying their sales and post sales requirements. Manage a portfolio of customers via telephone. Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved. Provide customer oriented service at all times relating to specific sales issues. Maintain value of accounts that is 40% acquisition, 30% development, 30% maintenance, calls rate per day which will be 38 calls per day. Maintain Bi-weekly sales, planning sessions, Coaching Sessions. Maintain Country Sales Function.(Field Sales Group, Telemarketing Group, Telesales Group, Marketing, CS Groups) Liaise closely with Sales Channels and other departments within cost effective service and achieving specific area target. Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client. Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls. Combine sales skills with companies product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of organization's account holders. Development of knowledge and commercial awareness about services to maximize the sales function. Adhere to regional standards on profit margins and discount guidelines. Open new accounts and ensure they trade profitably. Maintain cost sensitive customer agreements with suggested minimum pricing tariff. Complete daily and weekly productivity reports to measure individual and department effectiveness. Ensure that customer information is maintained accurately on the customer database. To enable improvement and change within the organization. Preferred candidate profile Candidates must be Graduate or Post Graduate in any stream is preferred. Excellent communication skills are required for this. (Average communication skill will not work.) Managing Key Big Accounts (Global / National Accounts) of India Marketing Team will provide the business leads to the Tele sales Executive. They have to convert those leads in actual business. It is purely a B2B, Direct Sales, Corporate Sales and Key Account Management portfolio. Minimum 1 to 3 years of experience in corporate sales.