Account Manager

Duties & Responsibilities

What this job involves

• To provide leadership to all the teams(FM/TM/PDS) working for the account
• To provide the leadership support to regional leads of various countries.
• To be a support for Client Regional APAC leadership team and also have connects with the APAC Leads as well country specific leads
• To be owner of P&L for the account and track the progress of P&L as per plan on monthly basis for all regions and present it to GAE for their review.
• To ensure conduct of Medallia survey twice in a year and discuss with the client on the outcome of the survey with the actions thereof
• Prepare the Account Plan for the account and ensure that the account plan is uploaded to Momentum after approval of Divisional President
• To ensure all the activities as per Momentum are tracked and the data updated on Momentum on regular basis.
• Conduct of reviews like Quarterly Business ,Half yearly Business and Annual Business with the client leadership
• Conduct reviews with the client on KPI/Critical KPI/Savings initiative and account based innovation on a regular basis
• To discuss with the client the strategic outlook of managing the account basis on the growth numbers obtained from the all the business working in that account
• Have regular communication with the team and the client through Town halls, Newsletters etc.
• Responsible for coordination with respective leads of Transactions and Projects for ensuring the products with the specific verticals are implemented within the account
• Responsible for coordination with the product work streams for workplace and Engineering for implementation of products available after discussion and confirmation with the client
• Responsible for tracking various HR related activities including having the succession plan for the account. These needs to be done after closing working with HRBP for the account.
• Strong Governance as per contract.

Performance objectives

• Meet or exceed best practice in provision of services through contracts
• Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
• Effective management of the team

Sound like you To apply you need to be:

Key skills

• Account Manager will have responsibility for the management of a wide range of issues, from strategic Contracts management to input on day-to-day operations.
• Effective Negotiator and client management
• Good Team Leader with a view to raise the bar every time