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Key Responsibilities: Manage and administer complex multi-cloud environments (AWS, GCP, Azure). Monitor infrastructure performance and troubleshoot complex issues at the L3 level. Design and implement automation scripts using tools like Terraform, Ansible, CloudFormation, or Bicep. Optimize cloud cost, performance, and security in line with best practices. Support deployment and maintenance of production, development, and staging environments. Collaborate with DevOps, Networking, and Security teams to ensure seamless operations. Implement and monitor backup, disaster recovery, and high-availability strategies. Conduct root cause analysis (RCA) for critical incidents and service disruptions. Stay updated with evolving cloud technologies and recommend improvements. Participate in 24x7 on-call rotation for critical incident support. Technical Skills: Cloud Platforms: Deep expertise in AWS, GCP, and Azure services (EC2, VPC, IAM, S3, AKS, GKE, App Services, etc.) Infrastructure as Code (IaC): Hands-on with Terraform, Ansible, ARM Templates, CloudFormation. Scripting: Strong in PowerShell, Python, or Bash scripting. CI/CD Pipelines: Experience with Jenkins, GitHub Actions, Azure DevOps, or similar tools. Monitoring Tools: Proficient in tools like CloudWatch, Azure Monitor, Stackdriver, Prometheus, Grafana. Security & Governance: Knowledge of IAM, RBAC, security groups, policies, and compliance. Containers & Orchestration: Familiarity with Kubernetes, Docker, AKS, GKE, EKS. Certifications (Preferred): AWS Certified SysOps Administrator / Solutions Architect Associate or Professional Microsoft Certified: Azure Administrator Associate or Architect Expert Google Associate Cloud Engineer or Professional Cloud Architect

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews

International BPO Hiring Multiple Voice & Blended Processes Locations: Malad Shifts: 24x7 Work Mode: 5 Days Working, 2 Rotational Offs Apply Now Call/WhatsApp: 7208530311 Open Positions: GRADUATES+ NON AIRLINES EXPERIENCED: 24K FOR AIRLINES EXPERIENCED: 31K inhand Need immediate joiners Interested Apply Now! Apply Now Call/WhatsApp: Melissa: 7208530311 Email: Vibrantzz.melissa@gmail.com

Roles and Responsibilities Team Member supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services. Proactive alerting and notifying stake holders during critical incidents and escalations. Contributing towards ensuring IT uptime, and documentation. Validating for desired performance and health status of all monitoring tools deployed in NOC Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis. Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution Notifying incidents events using appropriate communication channels Provide appropriate inputs to stake holders during Major incidents Participate in all review forums to enhance process and procedure involving NOC operations Technical Skills Knowledge of common monitoring tools and ability to interpret their metrics and ITSM tool Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. and devices routers, palo alto, checkpoint etc. Knowledge in routing, switching and TCP/IP troubleshooting techniques. Basic knowledge of the OSI model, diagnostic skills. Knowledge of Linux , Windows, command line and system diagnostics Total Experience Expected: 01-02 years

Hi, We are actively looking for Mainframe Technical Production Control professionals to be part of our dynamic team in Chennai office. What does a successful Mainframe Technical Production Control Professional do at Fiserv: Application and Batch monitoring with ability of identifying the abnormalities and report them to concern teams. What will you do: L2 production environment support 24/7 - Batch execution and Support along with continuous system availability and deliverables. Co-ordination with internal and external stake holders for seamless deliverables. Handle multiple production and non-production cycles in parallel, prioritising the failures. Good understanding and working experience on IBM Mainframe utilities. Operational knowledge of Mainframes, OPS/MVS, z/OS, TSO, Console, JCL and Job Scripting is required. Working experience with responsibilities on deliverables, business continuity and service assurance. What will you need to know: This role demands 7 - 9 years of work experience in banking domain with JCL, VSAM, COBOL, REXX, Control-M, CA7/11 and following functions: Flexible to work in 24/7 shift support. Working experience in resolving Batch failure, Troubleshooting the environmental issues. Working experience in handling Incident, Problem and Change Management process and RCA documentation. Knowledge on Vision plus is Required. Flexible to work in different schedule and on demand to support business functions. Knowledge on VSAM / IAM file management. Foundation level of ITIL or Equivalent. Excellent communication skills in written and spoken English is required. Strong documentation and procedural skills. Ready to undergo training for new products and ability to learn / develop the skills on it. What would be great to have: Knowledge on region build, data downsize is added advantage. Knowledge on REXX, CICS, Storage, DASD will be an added advantage. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran. Explore the possibilities of a career with Fiserv and Find your Forward with us !

Hi, We are actively looking to hire System Support Engineers with e xperience in JCL, COBOL, SDK, Putty, WinSCP, Microfocus and Lite-UI (LUI) to be part of our dynamic team in Chennai office. Below is the job description: What does a successful System Support Engineer do at Fiserv: A System Support Engineer monitors daily batch cycles and perform batch operations in a Banking domain. Operational knowledge of Mainframes or Microfocus, z/OS, TSO, Console, JCL and Job scripting. What will you do: Knowledge of Vision Plus/Vision Flex or similar Issuing platform with experience of resolving and analysing failures, supporting VisionPLUS batch. Monitor CICS online region and perform CICS operations of shutdown, recycle, etc. Ability to identify/re-solve environmental level issues in mainframe / Mainframe distributed system. What will you need to know: Must have minimum 2 to 8 years of experience in monitoring daily batch cycles and perform batch operations in a Banking domain. 2 to 8 years of Experience in JCL, COBOL, SDK, Putty, WinSCP, Microfocus and Lite-UI (LUI) are required. Flexible to work in 24/7 to support business functions on rotational shift basis. Experience with Vision Plus OR similar Issuing platform batch scheduling changes. Good knowledge with the scheduling tools on BMC Control M (GUI). Good Knowledge on Service point, to Create and handle Incident, Problem and Change Management. Working knowledge of Job calendar generation/creation, predecessor, successors, calendar scheduling. Should have ability to handle multiple production cycles at a time. Good experience with Batch failure troubleshooting and resolve issues. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran. Explore the possibilities of a career with Fiserv and Find your Forward with us !

Hi, We are actively looking to hire System Support Engineers with e xperience in JCL, COBOL, SDK, Putty, WinSCP, Microfocus and Lite-UI (LUI) to be part of our dynamic team in Chennai office. Below is the job description: What does a successful System Support Engineer do at Fiserv: A System Support Engineer monitors daily batch cycles and perform batch operations in a Banking domain. Operational knowledge of Mainframes or Microfocus, z/OS, TSO, Console, JCL and Job scripting. What will you do: Knowledge of Vision Plus/Vision Flex or similar Issuing platform with experience of resolving and analysing failures, supporting VisionPLUS batch. Monitor CICS online region and perform CICS operations of shutdown, recycle, etc. Ability to identify/re-solve environmental level issues in mainframe / Mainframe distributed system. What will you need to know: Must have minimum 2 to 5 years of experience in monitoring daily batch cycles and perform batch operations in a Banking domain. 2 to 5 years of Experience in JCL, COBOL, SDK, Putty, WinSCP, Microfocus and Lite-UI (LUI) are required. Flexible to work in 24/7 to support business functions on rotational shift basis. Experience with Vision Plus OR similar Issuing platform batch scheduling changes. Good knowledge with the scheduling tools on BMC Control M (GUI). Good Knowledge on Service point, to Create and handle Incident, Problem and Change Management. Working knowledge of Job calendar generation/creation, predecessor, successors, calendar scheduling. Should have ability to handle multiple production cycles at a time. Good experience with Batch failure troubleshooting and resolve issues. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran. Explore the possibilities of a career with Fiserv and Find your Forward with us !

Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software development team, internal users. Required Candidate profile Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby. Ability to manage code migration, document configuration changes, and monitor performance Perks and benefits Flexible Work Arrangements.

• Should have good knowledge of SIP, MSRP protocol. • Should have good knowledge of IMS/RCS Architecture. • Hands on experience on end-to-end RCS call flow like one-to-one chat, group chat etc. • Having Knowledge on SBG is an advantage. • Should have good debugging skills on protocol level like SIP, MSRP, TCP. • Should have Hands experience on tools like Wireshark. JD: Responsibilities: • 2 - 5 years' experience in telecom. • Ability to work in rotational shifts. Should be flexible in 24*7 environment. • Experience in Android application debugging and should know how to capture Bug reports, logcat & adb commands. • Experience in bug reporting on any bug tracking tools & should have a good understanding of the bug life cycle and its stages. • Excellent verbal & written communication skills.

IGT hiring for a pilot batch in Gurgaon Location. Salary upto 54k CTC+ cabs and Incentives. Need- Grad/UG + 12 Months BPO Calling Exp. Candidates must have knowledge of GDS OR Amadeus OR Galileo Offer- Salary upto 54k + Cabs+ Incentives Retention bonus of 60K. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Click on Apply Now Tab

Job Purpose As owner of the escalation process the Incident Manager will take ownership of Major Incidents, ensuring co-ordination of the resolving parties, effective communication to stakeholders and completion of Post Incident Reviews. This role also requires working flexible hours (24x7) across 3 different shifts on a rotation basis and a willingness to work on-call if required. Key Activities / Outputs Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations Ability to effectively operate and communicate efficiently under pressure Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents Determines if an incident needs to be escalated according to priority and severity of the issue Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements Ensure the closure of all resolved and end-user confirmed Incident records Drive cross functional and technical team collaboration during problem resolution Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues Identify potential problems and/or increasing trend of repetitive Incidents Initiation of a Bridge Call and War Room where required to facilitate restoration of services Provide guidance to the Incident Process Coordinators Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process Facilitate Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Manage workload through effective staff capacity management and scheduling Available for on-call and emergency response rotation as needed Interact directly with IT leaders, Managers and key stakeholders to proactively communicate status on active Major Incidents or Problem tickets Attendance at the regular CAB meetings to contribute to discussions and impact assessments of proposed service changes as well as ensuring business impacts and communication is taken care of ahead of changes being implemented Escalation of risks and issues to management/executives Technical Skills or Knowledge • ITSM Tools • APM and Infrastructure Monitoring Tools Preferred Technical Skills (Would be advantageous) ServiceNow DynaTrace Grafana This position is a hybrid role based in Hyderabad which requires you to be in the office on a Tuesday, Wednesday and Thursday.

F2F Interview: 5th July (Saturday) in Hyderabad. Only shortlisted candidates will be eligible to attend. Communication & Articulation Skills Experience in supporting Large-Scale distributed systems involving multi-data center/PODS, load balancers, databases, Middleware, and multiple backend services. Hands-on experience in diagnosing and resolving production issues, including Performance degradation, intermittent issues, log analysis, network failures, database failures, and code errors etc. Experience in implementing standard maintenance activities like DR Failover & Testing, security patching, Service Account & Certificate renewals. Experience in Production Deployment using CI/CD pipelines Splunk Query Skills: Ability to write effective Splunk queries for data analysis and monitoring Linux Administration: Experience with Linux Server troubleshooting common failures, health checks and administration tasks

Manages relationships with business and technology executives/sponsors and vendors for technical products and understands the work deliverables and performance of the Technology Management team by following outcomes from business and client feedback Leads a team of Senior Managers whose teams manage multiple systems through maintenance, modification and problem resolution, in order to support ongoing delivery of services and/or operations. Accountable for ensuring the senior management team have a close working relationship with Production Support Application Service Managers, in other regions Manages and organises team of ~340 (locally) Senior escalation point of contact for Banking APS&E team during India time-zone Leads recovery triages for Business Impacting Incidents during the India time-zone Accountable for ensuring the GBS India Production Support teams meet all required standards and SLAs, for example but not limited to, Incident Management, Problem Management, RISE deliverables and Release Management Develops and delivers the strategy for this function Ensures effective communication to stakeholders & senior management on all issues and incidents Creates an inclusive and healthy working environment and helps to resolve organisational impediments/blockers by sponsoring opportunities that improve processes, staying close to teams and their experiences, and identifying new opportunities to enhance efficiency and gain a competitive advantage Conducts portfolio level resourcing and financial management activities, establishes target outcomes through objectives and key results, tracks strategic technology outcomes aligned to the portfolio strategy, and promotes the organisation and its resources to achieve them Facilitates performance and career development of teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills Establishes a culture of risk and compliance management, ensuring the organisation is compliant with all applicable policies and standards Ensures that execution is aligned with Portfolio strategy by working with Portfolio Product Executives and other value stream stakeholders Manages procurement, vendor evaluations, and negotiating vendor contracts for technical products and services for the organisation Managerial Responsibilities: This position will also have responsibilities for managing associates all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Diversity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company D&I goals Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimise operations Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organisation People Manager & Coach: Coaches to sustain and elevates organisational performance while differentiating to ensure pay for performance Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organisation, while supporting enterprise talent needs Driver of Business Outcomes: Mobilizes organisational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage Skills: Risk Management Financial Management Business Acumen Influence Result Orientation Technical Strategy Development Analytical Thinking Collaboration Data Management Stakeholder Management Architecture DevOps Practices Solution Delivery Process Solution Design User Experience Design Required: Bachelor’s degree in Computer Science, Information Technology, Engineering or related field Experience in the financial services industry particularly in the areas related to Banking Production Services Minimum of 15 years of experience in technology leadership roles, with a proven track record of managing large (100+), complex technology teams and projects Demonstrated ability to lead, mentor and motivate high performing technical teams Proven experience in strategic planning and execution Ability to manage multiple projects and multiple senior level stakeholders Excellent verbal and written communication skills Ability to work collaboratively across departments and with senior management Strategic thinker with continual improvements at the forefront Excellent communication skills, experience of addressing a large audience to deliver key messages Innovation

Responsibilities Monitoring, and troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications and patching activities Automation of daily tasks using configuration management tools like Ansible, Chef etc or scripting using Python, Perl, Bash etc Support and troubleshoot high availability, performance, monitoring, backup and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Rapidly establishing a good working relationship with customers and other professionals Evaluate tools, technologies and processes to improve the efficiency and scalability of continuous integration environments Requirements Experience working in 24x7 Support Environments on help desk tickets Experience with Linux servers in virtualized environments Familiarity with the fundamentals of Linux scripting languages AWS Administration experience would be preferable Experience on monitoring tools like Nagios Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow (Preferred) Experience in creating runbooks and KB articles for help desk support Effective written and verbal communication skills

IGT hiring for a pilot batch in Gurgaon Location. Salary upto 54k CTC+ cabs and Incentives. Need- Grad/UG + 12 Months BPO Calling Exp. Candidates must have knowledge of GDS OR Amadeus OR Galileo Offer- Salary upto 54k + Cabs+ Incentives Retention bonus of 60K. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Click on Apply Now Tab Contact- 7042724987

IGT hiring for a pilot batch in Gurgaon Location. Salary upto 54k CTC+ cabs and Incentives. Need- Grad/UG + 12 Months BPO Calling Exp. Candidates must have knowledge of GDS OR Amadeus OR Galileo Offer- Salary upto 54k + Cabs+ Incentives Retention bonus of 60K. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Click on Apply Now Tab Contact- 9899117267 (Kashish)

IGT hiring for a pilot batch in Gurgaon Location. Salary upto 54k CTC+ cabs and Incentives. Need- Grad/UG + 12 Months BPO Calling Exp. Candidates must have knowledge of GDS OR Amadeus OR Galileo Offer- Salary upto 54k + Cabs+ Incentives Retention bonus of 60K. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Click on Apply Now Tab

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL CUSTOMER SUPPORT EXECUTIVE Candidates residing in Pune & Bangalore may apply for the same.& outstation candidates need to relocate to Pune & Bangalore . Salary:- For freshers - Rs 3 to Rs 4.00 LPA For 1+ years of experience Rs 6.25 LPA 5 working days 2 days off Both sides cab facility Any graduates Excellent Communication Location: Bangalore ( electronic city), Pune (hinjewadi) Roles and Responsibilities in an International Process BPO (voice process): Engage with customers over phone calls, chats, mails to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . Yagyanshi 9821182648 Siya 7565006262 Areesha- 9628373763 Vanshika -9628373762 Laiba 9654201996 Divya -9821182650 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

We are currently having openings in our Voice Process 100% work from home. With fixed salary. Designation- Customer Support Associate (CSA). Contractual till 31st Oct. Job Profile- Have to resolute customers query Voice Call System Requirements_ Min Win 10 needed with 10GB ram and above I3/I5/I7 with 7th gen and above processor is mandatory Proper Internet connection needed Mandatory Criteria- Min HS Passed. Fresher & Experience(Min 12 months) both can apply Excellent verbal communication skill in English & Hindi without major MTI for Voice process Should have not applied for any interview in last 3 month Customer orientation. Ready to work in 24/7 Shifts No planned leave for upcoming 3 month after joining 10.5 hour of the day, 9.5 hrs. work and 1 hour break 5 days working Should have a typing speed of 30WPM with 90% accuracy Interview Structure- HR round - General check. OPS round General Check P_Map Test Versant Test(Min 4 needed) Client Round Video Call Payouts Salary for Fresher 1.74 LPA,. Salary for minimum 1 Year experience candidate 2 LPA, 100% fixed salary Documents Required – Education Mark sheets(Mandatory Aadhar Card(E_Aadhar mandatory) Pan Card For Experienced(Offer letter, Exp Letter & Last 3 months payslip needed) Role & responsibilities Contact_ Snigdha 8768733931

Roles and Responsibilities Monitor network performance using tools like Solarwinds, Nagios, Wireshark, and CCNA. Troubleshoot issues related to routing protocols (OSPF), switching protocols (VLANs), firewall rules, SDWAN architecture. Collaborate with team members to resolve complex technical problems in a 24x7 NOC environment. Perform routine maintenance tasks such as firmware upgrades on routers and switches. Ensure compliance with company's security policies by monitoring firewalls and implementing access controls.

1. Handle BAU activities for a call center application in a professional and efficient manner. 2. Performed daily system health checks, generating and disseminating business-ready reports to ensure system stability and performance. 3. Managed the application deployment process, coordinating between development, testing, and production teams to ensure smooth transitions 4. Handled SQL queries to troubleshoot database-related issues and ensure seamless application functionality and seamless deployment of updates. 5. Collaborate with team members and other departments to ensure seamless customer service delivery. 6. Diagnose, troubleshoot, and offer solutions to client queries and technical problems 7. Analyze logs and resolve issues within Service Level Agreement (SLA) timeframes 8. Prepare and maintain comprehensive documentation for all issues and solutions and recommend optimizations to enhance business performance. 9. Identify root causes and offer appropriate solutions on each ticket. 10. Resolve customer complaints and issues with patience and empathy, escalating complex problems to the appropriate department when necessary. 11. Maintain detailed monitoring alerts to check accurate in the server and application level. 12. Coordinated change and release management, ensuring minimal system downtime 13. Continuously strive to improve customer satisfaction and meet individual and team performance targets. 14. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Candidates who are interested may send their resumes to twinkle.b@camsonline.com

Customer Support Executive Gurgaon Noida 1 Yrs in international customer service Voice 3-7 LPA 0-15 days joiner Grad and undergrad both can apply Sakshitiwari.img@gmail.com 8448387768

The Community You Will Join: As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for: Accessible support that’s easy to find Faster resolution, preferably first time A team that’s there for them in times of urgent need Support that’s built around them The Difference You Will Make: Provide courteous and efficient service to the worldwide Airbnb community Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Utilize available resources to research and troubleshoot problems effectively Investigate from the existing knowledge resources to provide resolution Mediate situations between users with empathy and fairness Monitor and control numerous concurrent tasks in tandem Be ambassadors embodying knowledge, empathy, and accountability Proactively strive to meet targets and goals independently A Typical Day: Job Family : Operations (Resolutions) Inbound and outbound calling process, messages and email support Resolving customer queries in a timely manner 24x7 shifts with rotational week offs, primarily supporting North America time zones Navigate competing priorities in all kinds of environment Job location: Gurgaon Your Expertise: Graduate with minimum 2 years of international voice process experience in a contact center/BPO Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Ability to manage sensitive customer information Knowledge of functional key performance metrics related to customer experience Proven language ability in English with excellent comprehension, grammar, vocabulary and spelling Other requirements: Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings. Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed. Excellent English reading, comprehension, and writing skills Excellent active listening skills with the ability to understand verbal nuances Must be able to pass multiple language assessments in English Furniture & equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated. Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc. Approved locations: Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period. Work from designated home office setups in Delhi/Gurgaon only Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Job Description Job Overview We are looking for a skilled and proactive SRE (Site Reliability Engineer) to manage, maintain, and troubleshoot cloud data pipelines across our infrastructure. The ideal candidate is a data engineering expert with deep knowledge of cloud services, data pipeline architecture, and a software engineering mindset to optimize performance, reliability, and cost-efficiency. This role demands strong problem-solving abilities, hands-on experience with any cloud platforms (preferably GCP), and the capability to work independently in a fast-paced environment. Key Responsibilities Manage and support cloud data pipelines and associated infrastructure Monitor the performance and reliability of pipelines, including Informatica ETL workflows, MDM, and Control-M jobs Troubleshoot and resolve complex issues related to data pipelines and data processing systems Optimize data pipeline efficiency to reduce operational costs and failure rates Automate repetitive tasks and streamline data pipeline management processes Conduct post-incident reviews and implement improvements for future reliability Perform SLA-oriented monitoring and recommend enhancements to ensure compliance Collaborate with cross-functional teams to improve and document systems and workflows Support real-time monitoring and alerting for mission-critical data processes Continuously improve systems based on proactive testing and performance insights Required Skills and Qualifications 5+ years of experience in Data Engineering support and enhancement Proficiency in Python for data processing and automation Strong SQL skills and experience working with relational databases Solid understanding of data pipeline architectures and ETL processes Hands-on experience with any cloud platforms (GCP, Azure, AWS GCP preferred) Familiarity with version control systems like Git. Experience in monitoring and alerting solutions for data systems Skilled in conducting post-incident analysis and reliability improvements Exposure to data visualization tools such as Google Looker Studio, Tableau, Domo, or Power BI is a plus Strong analytical and problem-solving skills Excellent verbal and written communication abilities Ability to work in a 24x7 shift environment Preferred Qualifications Bachelor’s degree in computer science , Engineering, or a related technical field. Professional Cloud Certification (e.g., GCP Professional Data Engineer) is a plus.

IITR is hiring individuals for Customer Service & Tech Support Process. This role involves providing exceptional support across various domain primarily through voice interactions with international clients. A good hold on English fluency is needed.