1332 Workforce Management Jobs

Job description Title: Senior HR Recruitment Specialist -Leadership Hiring Experience Range: 6-14 Years Qualification: MBA or BE Graduate Location: Bangalore Job Type: Full-Time (WFO) Position Overview We are seeking an experienced Senior Recruiter to join our talent acquisition team, specializing in executive and senior leadership recruitment. This role will be responsible for identifying, attracting, and securing top-tier leadership talent across various functions and business units. The ideal candidate will have a proven track record in executive search, exceptional relationship-building skills, and a deep understanding of leadership competencies across different industries. Key Responsibilities: Executive Search & Sourcing Lead end-to-end recruitment processes for C-suite, VP, and Director-level positions Develop and execute comprehensive search strategies for hard-to-fill leadership roles Build and maintain a robust pipeline of high-caliber executive candidates Utilize advanced sourcing techniques, including executive networks, industry associations, and competitive intelligence Partner with external executive search firms when appropriate Stakeholder Management Collaborate closely with C-suite executives, board members, and hiring managers to understand leadership requirements Provide strategic consultation on organizational structure, compensation benchmarking, and market trends Present detailed candidate assessments and market insights to senior leadership Manage expectations and provide regular updates throughout the recruitment lifecycle Candidate Experience & Assessment Conduct in-depth interviews and competency-based assessments for executive candidates Coordinate complex interview processes involving multiple stakeholders and board members Ensure exceptional candidate experience throughout the recruitment journey Provide coaching and feedback to both candidates and hiring teams Market Intelligence & Strategy Stay current on leadership trends, compensation data, and competitive landscape Develop talent mapping strategies for key markets and competitor organizations Create and maintain relationships with industry leaders and potential candidates Contribute to workforce planning and succession planning initiatives Required Qualifications Experience 7+ years of recruiting experience with at least 4 years focused on senior leadership roles Proven track record of successfully placing C-suite, VP, and Director-level executives Experience working with board-level stakeholders and managing complex decision-making processes Background in retained executive search or senior corporate recruiting roles Skills & Competencies Deep understanding of leadership competencies and executive assessment methodologies Exceptional interpersonal and communication skills with the ability to influence at all organizational levels Strong business acumen and ability to understand complex organizational dynamics Advanced sourcing and research capabilities using multiple platforms and networks Proficiency in ATS systems, LinkedIn Recruiter, and other recruiting technologies Education & Certifications Bachelor's degree required; MBA or equivalent master's degree preferred Professional recruiting certifications (PHR, SHRM, CPC) are highly valued Industry-specific knowledge or certifications relevant to target sectors NOTE: looking for Immediate Joiners or 10 days Those who are seriously interested can send their updated cv to Lavanya@slbsolution.com

Riverbed, the leader in AI observability, helps organizations optimize their users" experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with their thousands of market-leading customers globally including 95% of the FORTUNE 100 they are empowering next-generation digital experiences. Riverbed is looking for a Support Operations Analyst, a role/function critical to ensuring efficient scaling, delivering exceptional customer experiences, and meeting global performance goals. This role will collaborate with the Core IT Operations and provide the support leadership team with real-time analytics. You will be responsible for complete support team analysis, capacity planning, scheduling, and real-time SLA adherence. You will own the strategic support analysis rhythms that keep the support business on track, including reports/dashboards, headcount alignment, and cross-functional transformation initiatives. **What You Will Do** - Build and maintain dashboards and data infrastructure for driving insights and decision-making. - Analyze Global Support Business Operations, including Core Ops, Data & BI, and Workforce Management. - Own operating rhythms, including KPI analysis/reviews. - Ensure operational excellence through performance tracking, customer experience improvements, and efficiency initiatives. - Work with IT to ensure that Support Systems, Tools, Reports, and Dashboards are current. - Own and operate the call center tool/app. - Lead strategic initiatives that enhance customer experience, improve productivity, reduce costs, and drive business transformation. **What Makes You An Ideal Candidate** - 4+ years of experience in business operations, strategy, and analytics within post-Sales organizations, including Support, Customer Experience, or Success. - 5+ years of experience in business operations and analytics. - Experience with data and analytics to generate actionable insights and support strategic decision-making. - Deep understanding of workforce planning, including forecasting and capacity modeling. - Strong communication skills and ability to drive cross-functional alignment. - Familiarity with Support tech stacks such as CRM, ticketing, Salesforce, and platforms. - Hands-on experience with BI tools like PowerBI and Tableau. **What We Offer** Riverbed provides employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives. In addition, global employee wellness programs are crafted to support the physical, emotional, and financial well-being of employees. Benefits & Perks vary by Country. **About Riverbed** With a 20-year history of innovation, Riverbed is agile, yet proven, and is disrupting the market with differentiated solutions that enable customers to deliver secure, seamless digital experiences and accelerate enterprise performance. Riverbed is a customer-first company with a shared commitment to creating a global impact. The company values excellence, trust, and respect among its employees. Transparency and open communication are encouraged throughout the company, fostering an inclusive, fair, and enjoyable workplace globally. Riverbed is committed to its people, partners, and customers, supporting the communities where they work and live. It's the Power of WE that binds the company together. Check Us Out On: - www.riverbed.com - @LifeAtRiverbed,

As an Analyst at JLL Business Services (JBS) Workforce Management (WFM) program, you will play a crucial role in supporting WFM activities and system maintenance. Your primary responsibilities will include conducting data analysis, forecasting, and capacity planning across JBS. You will collaborate with the technical product owner and vendors to maintain and execute change requests for the workforce management platform. Reporting to the Senior Director overseeing the WFM program and Performance Coaching professionals, you will contribute to ensuring the right number of skilled resources are available to handle accurately forecasted workloads that deliver quality outcomes. Your day-to-day tasks will involve obtaining and validating historical data for forecasting, updating and maintaining capacity planners, providing analysis for staffing efficiencies, and developing clear reports and data visualizations for operations. Additionally, you will act as the system admin for the WFM platform, maintain comprehensive documentation, monitor program adherence, provide training and coaching, and serve as a Subject Matter Expert in WFM for Operations. Ideal candidates for this position will have 4-7 years of relevant work experience in workforce management or data analytics, along with a Bachelor's degree in a related field. Proficiency in Excel, MS SQL, and business intelligence platforms like Tableau and Power BI is required. Strong analytical skills, problem-solving abilities, written and verbal communication skills, attention to detail, and the capability to manage multiple projects simultaneously are essential. Experience in a global company working across cultures is preferred. The estimated compensation for this position will be based on the market range for the role and location, offering a supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health. The hybrid work model based on the JBS Flex program allows for 2-4 days in the office, with more during the Onboarding period. If you resonate with this job description and possess most of the requirements, we encourage you to apply. JLL is dedicated to creating a diverse and inclusive culture where all individuals feel welcomed, valued, and empowered to achieve their full potential.,

Join us as a Workforce & Finance Lead at Barclays, where you will play a critical role in driving robust financial governance, operational excellence, and workforce planning across the Cross Digital Platforms (XDP) portfolio. Your responsibilities will include monthly forecasting and actuals reconciliation across the XDP portfolio, ensuring financial transparency and compliance in line with Bank controls. You will lead recruitment activities across XDP globally, managing the recruitment pipeline, agency engagement, and reporting on progress and data insights. Additionally, you will oversee XDP vendor management, contingent worker contract extensions, and XDP workforce management, focusing on owning the XDP training and development plan, supporting objective setting, organizing XDP People Boards, early careers management, team onboarding/offboarding, and creating a positive work environment within XDP. To be successful in this role, you should have extensive experience in a PMO role with a focus on finance and workforce management. Excellent stakeholder management skills are essential, along with a proven track record of managing complex stakeholder relationships at all levels. Strong communication and coordination skills across diverse teams and senior stakeholders are also required, along with a good understanding of project financials, workforce planning tools, and resource management practices. Proficiency in Excel, PowerPoint, PMO tools (e.g., Workday, JIRA, Tableau), data reporting tools, and collaboration platforms (e.g., Jira, Confluence, Navigator) is necessary. The ability to work independently, manage multiple priorities in a fast-paced environment, and experience in Agile ways of working and best practices are highly desirable. Familiarity with Barclays systems and processes, professional certifications (e.g., Prince2, PMP, Certified Agile, etc.), and strategic thinking in digital and technology will be beneficial. Your role will be based out of our Pune office, and its purpose is to enable the success of senior executives by helping navigate complex challenges, make informed decisions, and deliver against their strategic objectives. Your accountabilities will include providing strategic support to senior executives, managing colleague engagement planning, overseeing key projects and strategic initiatives, improving operational efficiency, developing performance reporting for key metrics, supporting appropriate resourcing across the business/function, risk and control oversight, and implementation of a robust governance framework. As a Vice President, you will be expected to contribute or set strategy, drive requirements, make recommendations for change, manage resources, budgets, and policies, deliver continuous improvements, and demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. You will advise key stakeholders, manage and mitigate risks, demonstrate leadership and accountability for managing risk, collaborate with other areas of work, and create solutions based on sophisticated analytical thought. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,

About the Role: This role is a vital leadership position that requires leading a team of 90+ individuals and overseeing the management of a 40,000 sq ft warehouse facility. The responsibilities include inventory management, logistics management, inventory control, material handling, FIFO method, workforce management, SOP creation and implementation, optimizing existing processes, and cost analysis. You will be responsible for deep diving into operations KPIs, conducting continuous reviews, and implementing RCAs to enhance operational efficiency. Ensuring effective stock planning across various warehouses to maintain high stock availability, fulfillment rates, and other metrics will be a key aspect of this role. Implementing best-in-class processes and solutions for warehousing and order processing across multiple channels is essential. You will drive continuous process improvements to reduce operational costs and review business planning to finalize operational budgets for improved profitability. Upgrading SOPs as per business requirements, conducting training sessions, and ensuring warehouse operations comply with legal regulations and established standards will be part of your responsibilities. Proficiency in data analysis and performance metrics is necessary to drive KPIs effectively through data analysis. Preferred Candidate Profile: The ideal candidate should have 3-5 years of experience in warehouse management within operations/logistics, preferably in a fast-moving startup environment. Strong analytical skills with expertise in Excel, Zoho, SAP, or related tools are required. A self-starter with a dedication to continuous improvement, exceptional leadership skills to motivate and guide teams, and effective communication skills for collaboration and issue resolution are desirable traits. Job Type: Full-time Language: English (Preferred) Work Location: In person,

This is a full-time on-site role for a Vendor Manager - VLSI located in Bangalore. You will be responsible for Workforce Management, Staff Augmentation, contract negotiation, procurement, contract management, and maintaining communication with vendors on a day-to-day basis. Requirements include expertise in Workforce Management/Staff Augmentation, skills in Contract Negotiation and Contract Management, strong Communication abilities, experience in Vendor Management in the Semiconductor or related industry, and a Bachelor's degree in Engineering or a relevant field. This job opportunity was posted by Raj Sekhar from SmartSoC Solutions.,

Job Title: Manager I, WFM Job Summary: The Workforce Management (WFM) Manager is responsible for managing workforce capacity and schedules to ensure optimal staffing levels and efficient operations. This role involves analyzing workforce data, creating schedules, and coordinating with various departments to meet business needs. Key Responsibilities: Develop and implement workforce management strategies to optimize staffing levels and schedules. Analyze workforce data and trends to forecast staffing needs and adjust schedules accordingly. Create and maintain detailed schedules for all shifts, ensuring compliance with labor laws and company policies. Coordinate with department managers to understand staffing requirements and address any staffing shortfalls. Monitor real-time workforce performance and make adjustments to schedules as needed. Prepare regular reports on workforce metrics, performance indicators, and compliance with schedules. Provide training and support to team members on workforce management tools and processes. Collaborate with HR and other departments to ensure smooth onboarding and offboarding of employees. Ensure adherence to company policies and labor laws in all workforce management activities. Identify opportunities for process improvements and implement best practices in workforce management. Qualifications: Bachelor's degree in Business Administration, Management, or a related field. Minimum of 3-5 years of experience in workforce management, capacity planning, or a similar role. Strong analytical skills with the ability to interpret data and make data-driven decisions. Proficiency in workforce management software (e.g., NICE IEX, Verint, Erlangs). Excellent organizational and time management skills. Strong communication and interpersonal skills. Ability to work under pressure and handle multiple tasks simultaneously. Knowledge of labor laws and regulations. Preferred Qualifications: Any Degree Experience in a call center or customer service environment is most preferred Advanced knowledge of Microsoft Excel, Google tools, and other analytical tools.

Job description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: Good interpersonal and communication skills Create and conceptualize reports based on data needs of assigned accounts Establish data archiving mechanism from various data sources like ACD feeds, WFM or Client tools. Coordinate reporting needs of assigned account with internal management. Create various daily performance report for the business. Create various weekly performance reports. Create various monthly performance reports Business level reports Key skills and knowledge Knowledge of MS Office Proficiency in MS Excel, MS Access, and other MS Office components Graduation with 4 years of overall experience with 2 years of RTA and Queue Management experience Sound knowledge of Macro and excel Strong communicator and decision maker. Preparation of RCA, Proactive management, and data presentation. Analytical bent of mind. Educational qualification: Graduation

The Scheduling Analyst position based in Pan India requires a candidate with a minimum of 3 years of experience in Planning/Scheduling analysis. The ideal candidate should possess expertise in utilizing essential applications and systems for line management such as Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, and SharePoint. Proficiency in MS Office applications, particularly Excel and Access, is essential. Strong organizational skills are also a must for this role. The successful candidate should be adept at working under tight deadlines and have an advanced understanding of Workforce Management systems. Analytical skills are crucial for making informed business decisions. The flexibility to work in UK Shifts is required for this position. Key Skills required for the role include Scheduling Analyst, WFM, Workforce Management, Planning, and Scheduling. The candidate should have a Bachelor of Commerce degree and be willing to work full-time on a permanent basis. Job Code: GO/JC/716/2025 Recruiter Name: Marilakshmi S,

The Application Consultant is responsible for providing professional, creative, energetic, and thorough experience for internal and external customers of Verint. You will consult customers both in person and virtually, and deliver training for multiple Verint solutions. Your responsibilities include maintaining fluency with Verint Applications, growing subject matter expertise on Verint products such as Workforce Management and/or Quality Management, conducting design sessions and consulting events, providing best practice consulting, and collaborating with others within Verint as part of the deployment process. You will introduce, configure, and train assigned customers to Verint Applications, schedule and organize consultancy events, and provide regular updates to customers with progress. Additionally, you will deliver Instructor Led Training to customers and perform administrative tasks such as timely completion of timesheets, expenses, and other documentation. Other responsibilities include creating, reviewing, and updating documentation, collaborating with team members, and delivering impactful results for customers. Qualifications: - An undergraduate degree in computer science, engineering, or a similar discipline - Experience with Verint applications - Good understanding of contact center telephony environments - Consulting experience with customers - Proven ability to gain consensus of others and leadership skills About Us: Verint believes that customer engagement is the core of every global brand. The mission is to help organizations discover opportunities by connecting work, data, and experiences enterprise-wide. Verint hires innovators with the passion, creativity, and drive to answer shifting market challenges and deliver impactful results for customers. The commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that celebrates all cultures and offers personal and professional growth opportunities. Learn more at www.verint.com.,

Job Description Job Description : The Application Consultant is responsible for providing professional, creative, energetic and thorough experience for internal and external customers of Verint. The role is responsible for consulting customers both in person and virtually and delivery of training for multiple Verint solutions. Responsibilities Principal Duties and Essential Responsibilities: Maintain fluency with Verint Applications. Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry. Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology. Provide best practice, optimization and assessment consulting. Work together with others within Verint as part of the deployment process but also to help troubleshooting as subject matter experts. Schedule and organize events related to the Application consultancy. Introduce, configure, and train assigned customers to Verint Applications and onboard them so that their engagement is robust and primed for ongoing satisfaction, retention, and renewal. Configure, review, and test configuration and usage of Verint Applications. Create, review, and update documentation. Provide regular updates to customers with progress. Collaborate with appropriate team members as part of the deployment process but also to help troubleshooting as subject matter experts. Provide thorough and complete documentation of the consultancy events and results. Perform administrative tasks such as but not limited to timely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines. Deliver Instructor Led Training to our customers for Verint solutions. Other responsibilities as assigned by management. Qualifications Educational Qualifications: An undergraduate degree in computer science, engineering, or a similar discipline. Experience with Verint applications Good understanding of contact center telephony environments Consulting experiencing with customers Proven ability to gain consensus of others, proven leadership skills About Us At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com. Show more Show less

The Senior Business Management Analyst at DWS COO in Pune, India provides professional guidance to managers and teams on functional subject areas aligned with the Banks strategy. Collaborating with colleagues, the Analyst implements Workforce Management processes, delivers solutions for assigned Division/Business Unit, and supports cross-divisional initiatives. Responsibilities include challenging senior colleagues, supporting FTE forecast and planning, analyzing cost and FTE movements, conducting ad-hoc analysis, and managing FTE/Headcount. Qualifications include academic background in Business/Finance, 4-5 years of relevant experience, proficiency in Workforce Management, financial analysis, analytical skills, MS-Excel/PowerPoint, and communication skills. Additional skills in automation tools like Tableau, Power BI are a plus. Benefits offered include best leave policy, gender-neutral parental leaves, childcare assistance benefit, sponsorship for certifications, Employee Assistance Program, comprehensive insurance, health screening, and more. Training, coaching, and a culture of continuous learning are provided to aid career progression. Deutsche Bank Group encourages a positive, fair, and inclusive work environment, promoting collaboration and celebrating successes together. Find more information about the company at https://www.db.com/company/company.htm.,

The Senior Manager/AGM for WFM COE Practice is expected to have a minimum of 12+ years of experience and must be able to work independently in a highly demanding and often ambiguous environment. You will need to have strong attention to detail and exceptional organizational skills. Your main responsibilities will include developing a global strategy and process for Workforce Management (WFM) in partnership with internal stakeholders to define the WFM strategy for Contact Centre Operations across different geographies. As a thought leader and subject matter expert, you will be defining best practices for WFM and standard operating procedures for the WFM function. You will also be responsible for developing a continuous improvement process by defining, building, and tracking WFM Key Performance Indicators (KPIs) to assess them against service levels. You will guide the team on how to drive improvements in those metrics and service levels. You will need to form effective partnerships with all stakeholders and leadership to understand and address WFM planning requirements. Additionally, you will initiate and implement enhanced workforce management practices for the organization, including the direction of multi-site workforce management functions. Providing support, direction, and development of direct reports will also be part of your responsibilities. Working effectively within a team-based environment and maintaining good internal and external client relationships is crucial for this role. You will ensure organizational alignment through cooperative development of individual and departmental objectives with the operations management team. Providing individual and organizational feedback on performance on a continuous basis is also expected. You will coordinate with Operations, HR, Recruitment, Training, and Facilities across multiple locations to execute short-term and long-term capacity movements. Mitigating capacity risks by identifying dependencies across multiple processes and locations is essential. Clear communication of dependencies and managing/tracking expectations will be key in this role. Demonstrated ability in developing and implementing new strategies and procedures is required. You must also have the ability to put team priorities into a larger business context and make difficult tradeoffs caused by new or changed business goals and/or resource reductions. Collaboration with relevant external bodies as appropriate is also part of the role requirements. Key Skills: - WFM - Workforce Management Industry Type: ITES/BPO/KPO Functional Area: ITES/BPO/Customer Service Employment Type: Full Time, Permanent Role Category: Outsourcing/Offshoring Job Code: GO/JC/19859/2024 Recruiter Name: Devikala D,

The role available is for a full-time on-site WFM/RTA (Workforce Management/Real-Time Analyst) position at Bellovista Technology Pvt Ltd in Kolkata. As a WFM/RTA, your primary responsibilities will include monitoring real-time contact volume, creating and managing workforce schedules, adjusting staffing levels according to contact volume fluctuations, ensuring data accuracy in workforce management systems, and producing reports to aid in making efficient staffing decisions. The position will require close collaboration with different departments to guarantee optimal team performance and streamlined operations. To excel in this role, you should possess experience with Workforce Management systems and Real-Time Analysis skills, a strong command of data analysis and reporting, adept problem-solving and critical thinking capabilities, exceptional communication and organizational proficiencies, the ability to work effectively under pressure while handling multiple tasks concurrently, a keen eye for detail and a commitment to data accuracy. Previous experience in the BPO/Call Center industry would be advantageous, and a Bachelor's degree in a related field is preferred. If you are someone who enjoys working in a dynamic environment, possesses the necessary skills and qualifications, and is looking to contribute to a team-oriented workplace, this opportunity may be the perfect fit for you.,

This position offers you an opportunity to work with cutting-edge technology as an Associate Manager at UKG, a global industry leader. You will have the chance to contribute to the expansion of our product footprint across APAC. Your role will involve being accountable for your success within the business, leveraging your superior communication and presentation skills, as well as your expertise in our Full Suite HCM Solution to connect effectively with clients and associates. As an Associate Manager, you will play a crucial role in supporting your team and ensuring smooth daily operations. Your responsibilities will include overseeing resources, ensuring efficient task completion, and facilitating a seamless follow-the-sun implementation methodology. Additionally, you will support the internal Executive Sponsor for assigned projects, provide leadership throughout the launch cycle, and collaborate with other departments to deliver a launch experience that meets or exceeds expectations. Your team will be responsible for implementing UKG's Full Suite HCM Solution globally. You will serve as the delivery lead on UKG engagements, providing oversight to the project team and maintaining impactful relationships with them. Your key responsibilities will involve understanding project requirements and objectives, driving consistency in project delivery, proactively managing project health, ensuring high customer satisfaction, forecasting project staffing needs, managing Project Management staff, and identifying and implementing improvement initiatives. Qualifications for this role include a Bachelor's Degree in a Technical Field (MBA desired), 8-10 years of work experience with preferred people management skills, experience as an ambitious Professional Services leader, strong project management skills, understanding of Professional Services Operations, expertise in enterprise software, business acumen, executive-level presence, experience in selling services as part of an enterprise software company, outstanding people/team management and communication skills, knowledge of workforce management, and willingness to travel as needed.,

About the Job Were changing the way people think about customer care, and we need your help! Were looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans. As Team Lead (Supervisor), You Will Manage and supervise CSRs Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas Use critical thinking to develop solutions to improve business performance and partner success Motivate teams through relationship building and real-time coaching Develop incentive programs to motivate CSRs to achieve desired outcomes Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings Gain expert level knowledge on all partner products and promotions Demonstrate a positive work ethic and commitment to achieve the best possible outcomes Act as a role model and exemplify our 10 Things (cultural values) As Team Lead (Supervisor), You Have High school diploma or equivalent (required) Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered) 1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role Experience dealing with escalated issues in a contact center capacity The ability to type 30 WPM with accuracy Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset The ability to use spreadsheet applications to maintain and develop operational reporting Exceptional time management, organizational and prioritization skills to complete work in a timely manner Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment The ability to work a variety of shifts, including days, evenings and holidays If Interested please drop CV on the given mail ID : shubhangi.bhalerao@intouchcx.com

STARTEK is looking for Specialist - WFM to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

About the Job We are changing the way people think about customer care, and we need your help! Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs. As Workforce Manager, You Will Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners Interact with external partners and develop long term relationships Assist in analyzing partner metrics and staffing on a consistent basis Make recommendations for efficiencies on programs Actively manage, support, motivate and retain members of the Workforce team Participate in Sales meetings and requests for information Maintain awareness of emerging industry tools As Workforce Manager, You Have A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business) Experience working with Aspect software (considered an asset) Strong analytical, problem-solving, technical, information-management and decision-making skills Demonstrated strong interpersonal and communication skills Superior organizational skills and the ability to follow through Ability to work in a fast-paced, hectic & changing environment Ability to effectively interact with employees at all levels and people from diverse backgrounds Ability to think strategically Ability to plan and monitor for results

Job Title: Business Planning ManagerLocation: Pan India Candidate Specifications:Candidate should have 8+ years of experience in Business Planning. Knowledge and application of planning theories and forecasting methods e.g. Regression techniques and Planning specific software Good knowledge of workforce management processes and principles. Resource Planning. Job Description: Design and implement resource requirements or propose new modelling solutions in response to client issues or additional work stream requestsIdentify behavioural operational issues/trends that impact on profitability (i.e. available time, schedule adherence) and work with General Managers, representing Planning on the Client Action Team, to address such issues developing continuous improvement strategies that optimize the profitability of clients Work with General Managers to ensure that contracted service levels are met by improving schedule efficiency, utilization, adherence and productivity and proactively identify service delivery issues working with General Managers, Operations Managers and the Client (where appropriate) to resolve issues/amend contract commercials assisting in the achievement of adherence. Analyze client specific information, such as long-term forecasts and call routing strategies between clients own and call centers to improve the efficiency of their business through better utilization of their resources Work with General Managers, Operations Managers and Clients to set, achieve and maintain the Dialer strategy, improving performance and ensuring that comply and maintain compliance with Ofcom regulations e.g. abandon rate targetsInfluence and assist General Managers in prioritising client specific requirements, to deliver overall optimal business benefit and assist in managing client expectations.Manage, motivate and develop a team of up to 10 direct reports with overall responsibility for management of a larger team of Planning specialists to ensure delivery of high quality output Manage redeployment processes and utilization of resource across the business to ensure optimum business efficiency Formulate budget assumptions and future resource requirements for existing clients to enable Commercial and Operations to agree yearly budget and/or reforecast Formulate actual and future resource requirements to support business decisions around training and recruitment Responsibility for authorizing planning aspects for client areas to enable accurate billing to take place Accountability for accuracy of clients capacity (FTE & Space) plans and scheduling accuracy May be required to attend client workshops to give effective feedback on opportunities to improve customer journeys and client services offered Staffing/seating requirements for existing units, new units and new Bids Re-deployment of staff between units (may be due to decrease/increase in business)Strong analytical and organization skills, including trend analysisProficient with time managementAbility to plan, prioritize and organize effectively / detail-oriented. Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities Nature of commercial dealsDelivery of calls from client Contact Person: Hemalatha

Job Responsibilities : Candidates with 3-5 years of experience Great technical ability, particular with WFM systems (e.g. Aspect CMS) , RTA and MS Excel Adaptability of approach flexibility with a desire to achieve goals Good knowledge of workforce management processes and principles Strong numerical background Strong proactive approach to work, with a can-do attitude Ability to build relationships and networks at all levels Providing excellent service with a key focus on doing the right thing for each customer deliver solutions that meet their individual needs. Effective management of work queues, across all customer channels Drive operational activity performance Drive Intraday/real-time issue resolution and planning Identify escalate issues around shift schedule adherence Review, analyse, and report on various elements of planning performance Liaise and interact with operational managers and other core account stakeholders in a collaborative manner, agreeing correct course of action to deliver achievement of SLAs. Where required, act as a support mechanism and link in with offshore teams and peers in order to deliver a collective comprehensive planning approach. Track and manage workload across all relevant channels, in line with intraday plans, striving for optimal performance on each line of business as well as collectively. Provide performance updates and commentary to stakeholders throughout the working day and week. Complete ad-hoc staffing scheduling amendments. Action authorized off the phone activity, shift changes, break lunch amendments etc. Deliver Intraday reforecasts via use of relevant systems such as Aspect eWFM, assessing the impact on performance delivery, highlighting risks and opportunities.Maintain service level log / Incident reports to enable understanding of any variances to SLA and forecasted workload. Complete on-day short-term reforecasts for all channels including full schedule optimization. Create, develop, and deliver analysis to a wide range of stakeholders, ensuring high levels of communication interaction. Ensure findings from real time analysis are fed through to the end to end planning process. Develop skills and expand knowledge across the wider planning team activities in support of this. Challenge and improve ways of working, highlighting non-value-add activities, in order to drive efficiency, resulting in cost savings through reduction in FTE. Attend contribute to relevant meetings with stakeholders across Planning, Operations, Support Teams, and Clients. Contact Person: Hemalatha Email: hemalatha@gojobs.biz

Job Location : Pan India Candidate Specification & Job Description: Candidate should have 3+ years of experience as Planning/ Scheduling Analyst Expertise in using all essential applications and systems for line management (e.g. Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, SharePoint) Candidate should have excellent MS office application knowledge including Excel & Access. Candidate must have good organizational skills Expertise in using all essential applications and systems for line management (e.g. Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, SharePoint) Experience at working to challenging deadlines. Advanced use and understanding of Workforce management systems The ability to analyze data and make valuable business decisions. Should be flexible with UK Shift. Contact Person - Marilakshmi S Email - marilakshmi@gojobs.biz

Job Title: Workforce Management ( WFM ) Location : Bangalore ( WFO ) Shift: Night Shift Job Summary: The Workforce Management (WFM) professional is responsible for forecasting, scheduling, real-time monitoring, and reporting to ensure optimal staffing and operational efficiency. This role supports business goals by aligning workforce capacity with demand, improving service levels, and reducing operational costs. Key Responsibilities: Forecast call volumes, staffing needs, and workload across departments. Develop and manage employee schedules to meet service level agreements (SLAs). Monitor real-time performance and adjust staffing as needed. Analyze historical data to identify trends and improve forecasting accuracy. Collaborate with operations, HR, and training teams to align workforce plans. Generate and distribute daily, weekly, and monthly performance reports. Identify gaps in staffing and recommend solutions. Support business continuity planning and shift management. Use WFM tools for scheduling and reporting. Required Skills & Qualifications: Excellent communication and coordination abilities. Bachelor's degree in Business, Statistics, Operations, or related field. 2 - 5 years of experience in workforce planning or contact center operations. Strong analytical and problem-solving skills. Proficiency in Excel and WFM software. Ability to work in a fast-paced, dynamic environment. Immediate joiners are preferred How to apply, Kindly share your profiles to: Mansoor.Shaikbabu@omegahms.com Regards, Mohammed Mansoor HR Team

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Responsible for processing complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. The responsibilities will include, but will not be limited to:Preparation (calculation) and processing of complex General Ledger Journals, Accruals, Provisions, allocations and other entries according to the schedule and agreed Client Desktop ProceduresInitiation of accounting entries based on the non standard events and accounting rules not directly described in the Desktop Procedures, but resulting from other Policies and Accounting ManualsProcessing of fixed asset related entries, based on the requests and according to schedule and agreed Client Desktop ProceduresMonitoring of fixed assets related transactions and budgets and contacting the fixed asset owners to initiate the fixed asset capitalizationProcessing of bank statements on daily basis and reconciliation of bank related accounts, as well as clearing and monitoring the sub bank accountsReconciliation of intercompany transactions and agreement of Intercompany balances with counterpartiesInitiation and execution of Intercompany netting / settlementsPreparation and execution of Period End Close related activities according to agreed time table and procedures Monitoring of Period End Close progress, interacting (and escalating if required) with Clients Finance Controllers or Process Owners to ensure timely closure and reportingReconciliation of low/medium risk balance sheet accounts and review and approval of low risk reconciliationsPreparation of operational reports from the area of expertiseInitiation and monitoring of automated transactions, i.e. FX valuation or depreciationPreparation of data for financial, management and treasury reporting moving the data from source systems (ERP) to reporting and consolidation systemsReview and finalization of financial, management and treasury reportingPreparation of tax and statutory reportingExecution, monitoring and testing of financial controls, as per Client Controls Framework

Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)