Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Omega Healthcare
>
Urgent Opening For Workforce Management ( WFM ) Bangalore

Urgent Opening For Workforce Management ( WFM ) Bangalore

Omega Healthcare

1 - 5 years

1 - 5 Lacs

Bengaluru

Posted:10 hours ago| Platform:

Apply

Skills Required

Workforce Management Resource Planning Capacity Management Real Time Analysis Scheduling Workforce Planning Forecasting Resource Management WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location : Bangalore ( WFO )

Shift: Night Shift

Job Summary:

The Workforce Management (WFM) professional is responsible for forecasting, scheduling, real-time monitoring, and reporting to ensure optimal staffing and operational efficiency. This role supports business goals by aligning workforce capacity with demand, improving service levels, and reducing operational costs.

Key Responsibilities:

Forecast call volumes, staffing needs, and workload across departments.
Develop and manage employee schedules to meet service level agreements (SLAs).
Monitor real-time performance and adjust staffing as needed.
Analyze historical data to identify trends and improve forecasting accuracy.
Collaborate with operations, HR, and training teams to align workforce plans.
Generate and distribute daily, weekly, and monthly performance reports.
Identify gaps in staffing and recommend solutions.
Support business continuity planning and shift management.
Use WFM tools for scheduling and reporting.

Required Skills & Qualifications:

Excellent communication and coordination abilities.
Bachelor's degree in Business, Statistics, Operations, or related field.
2 - 5 years of experience in workforce planning or contact center operations.
Strong analytical and problem-solving skills.
Proficiency in Excel and WFM software.
Ability to work in a fast-paced, dynamic environment.

Immediate joiners are preferred

How to apply,

Kindly share your profiles to:

Mansoor.Shaikbabu@omegahms.com

Regards,

Mohammed Mansoor

HR Team

More Jobs at Omega Healthcare

LEAD - DELIVERY QUALITY

Bengaluru

5 - 8 yrs

INR 8 - 9 Lacs

AR Associate

Bengaluru

Experience: Not specified

INR 2 - 3 Lacs

AR ASSOCIATE

Trichy

Experience: Not specified

INR 1 - 4 Lacs

AR Associate

Coimbatore

Experience: Not specified

INR 1 - 4 Lacs

Process Associate

Coimbatore

Experience: Not specified

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.