Account Consultant

The Application Consultant is responsible for providing professional, creative, energetic, and thorough experience for internal and external customers of Verint. You will consult customers both in person and virtually, and deliver training for multiple Verint solutions. Your responsibilities include maintaining fluency with Verint Applications, growing subject matter expertise on Verint products such as Workforce Management and/or Quality Management, conducting design sessions and consulting events, providing best practice consulting, and collaborating with others within Verint as part of the deployment process. You will introduce, configure, and train assigned customers to Verint Applications, schedule and organize consultancy events, and provide regular updates to customers with progress. Additionally, you will deliver Instructor Led Training to customers and perform administrative tasks such as timely completion of timesheets, expenses, and other documentation. Other responsibilities include creating, reviewing, and updating documentation, collaborating with team members, and delivering impactful results for customers. Qualifications: - An undergraduate degree in computer science, engineering, or a similar discipline - Experience with Verint applications - Good understanding of contact center telephony environments - Consulting experience with customers - Proven ability to gain consensus of others and leadership skills About Us: Verint believes that customer engagement is the core of every global brand. The mission is to help organizations discover opportunities by connecting work, data, and experiences enterprise-wide. Verint hires innovators with the passion, creativity, and drive to answer shifting market challenges and deliver impactful results for customers. The commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that celebrates all cultures and offers personal and professional growth opportunities. Learn more at www.verint.com.,