65 Workforce Jobs

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Preferred candidate profile Good communication skills Candidates should have minimum 6 years of experience in scheduling Overall 10 years of experience in WFM or Global Command Center operations should have experience working on IEX tool mandatory Additional details mode of work remote or hybrid shift Flexible to work for US and UK Office location Bommanahalli Bangalore Role & responsibilities Manage the headcount forecasting process with consideration of known business events and strategies Develop, supervise, lead, & coach a specialized Workforce Planning team, from the ground up, in defining best practices for producing accurate forecasts and schedules that will optimize cost effectiveness and operational efficiency, while meeting Service Level objectives to deliver a high degree of Guest Satisfaction. Analyze trends within assigned operations, including contact volumes, contact patterns, in-store traffic, inbound & outbound shipments, staff productivity, staff capacity and resource allocation, and use the analysis results to forecast arrival patterns. Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to address these issues. Work with marketing and finance partners to understand key drivers (such as specialty programs and environmental issues) and capacity needs. Leverage and manage historical data to develop educated assumptions for planned initiatives and future forecast periods. Assure accurate monthly/weekly/daily/intraday forecasts Lead Operational meetings with Management, to ensure everyone is proactively prepared for the expected events of the day. Manage configuration and support of ongoing initiatives such as flexible schedules and PTO allowances. Provide real time and historical contact centre data to management team, including key performance indicators such as AHT, Shrinkage, Adherence, Conformance, Service Level etc., working closely with them to proactively identify ways to improve results. Assume ultimate responsibly for daily Service Level attainment through properly Forecasting call volumes and AHT, producing efficient schedules, and effectively managing the intraday operation. Drive the Workforce Planning team to meet its weekly, monthly, and annual expectations on the critical Forecasting Accuracy, Schedule Efficiency, and Agent Delivery KPIs that are specific to the Workforce Planning team. Recommend, organize, develop and help implement process improvements and training enhancements, using experience and facts to support. Manage schedule interface staffing rules and settings to maximum use of the application and assure a positive end user experience. Serve as an internal expert on Key Performance Indicators ("KPIs") that impact the ability to consistently and effectively meet Service Level and guest expectations. Assure timely system updates of staff movement, historical results and proper trending within the WFM application. Other duties and special projects as assigned.

We are hiring for Intraday RTA in Movate - Formerly CSS Corp pvt ltd. Note: Candidates must have 2 years of experiences in RTA willing to work in night shifts. Required for Immediate joiner's Role & responsibilities Ensure staffing commitments are met on a real time / interval level basis and establish controls to maintain service level goals Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Respond to client requests on staffing and service related queries accurately and in a timely manner Respond to client requests on staffing and service related queries accurately and in a timely manner Preferred candidate profile Monitor CMS for SLA - SL%, Abandoned %, Wait time & IMC as applicable to Project to check deviation from required Compare staffing, AHT & forecast for planned versus actuals - CMS versus IEX, EWFM, Excel Report interval update with accuracy and within the stipulated TAT Compare real time CMS with Schedule data from Excel, IEX or EWFM Report out requirements to Operations for real time staffing needs All Reports should be sent with accuracy and within TAT All Reports should have the stakeholders copied (internal & external) as deemed necessary for the Project Client responses should be specific and should be reported within the stipulated TAT and with accuracy Adhere to all organization processes and policies

As an organization, NHS Scotland is dedicated to promoting equality and diversity within our team and aims to eradicate any form of unfair discrimination. We strive for a workforce that is genuinely inclusive and where every individual is valued, respected, and empowered to perform at their optimal level. In line with this commitment, NHS Scotland encourages applications from individuals from all backgrounds and segments of society.,

Need an Oracle Cloud EPM Planning Implementation Consultant specializes in implementing and managing Oracle's Enterprise Performance Management (EPM) Cloud Planning solutions, helping organizations with planning, budgeting, and forecasting. We are seeking an experienced Oracle EPM Planning Consultant to support the implementation, enhancement, and optimization of Oracle EPM solutions. The ideal candidate should have expertise in Oracle Planning and Budgeting Cloud Service (PBCS) / Enterprise Planning and Budgeting Cloud Service (EPBCS) , financial modeling, forecasting, and integration with other enterprise applications. Strong skills in Hyperion Planning, Essbase, data management, and scripting (Groovy, MDX, SQL) are preferred. The role requires hands-on configuration, stakeholder collaboration, and troubleshooting to ensure seamless planning and reporting processes. Responsibilities 1. EPBCS Implementation & Configuration Lead the design, configuration, and implementation of Oracle Enterprise Planning and Budgeting Cloud Service (EPBCS) solutions. Develop and customize EPBCS modules , including Financials, Workforce, Capital, Projects, and Strategic Modeling . Configure data forms, task lists, dashboards, business rules, and approval workflows . Ensure proper integration of EPBCS with ERP, HCM, and other enterprise systems . 2. Financial Planning, Budgeting & Forecasting Collaborate with finance teams to understand planning, budgeting, and forecasting needs. Design and implement driver-based planning, rolling forecasts, and scenario analysis . Develop financial models to support revenue, expense, workforce, and capital planning. 3. Business Rules & Advanced Calculations (Plus) Develop and optimize business rules, Groovy scripts, and calculation scripts for dynamic planning processes. Utilize MDX and Smart View for advanced reporting and analysis. Automate financial processes using EPBCS scripting capabilities . 4. Data Integration & Management Configure Data Management (DM/FDMEE) for seamless data loads from ERP and other source systems. Develop ETL processes and manage data mappings, validation, and reconciliation. Ensure data accuracy and consistency across financial planning models. 5. Performance Optimization & Troubleshooting Optimize EPBCS models , Essbase cubes, and calculation scripts for better performance. Monitor system health and troubleshoot performance-related issues. Manage system upgrades, patches, and maintenance activities. 6. User Training & Support Conduct training sessions and create user documentation for business users and administrators. Provide post-implementation support and enhancements based on business feedback. Ensure smooth user adoption and compliance with best practices. 7. Stakeholder Collaboration & Project Management Gather business requirements and translate them into EPBCS functional designs . Work closely with finance, IT, and business teams to align EPBCS with enterprise financial processes. Manage project deliverables, timelines, and risk mitigation strategies. Qualifications for Internal Candidates Oracle EPBCS Consultant Mid-Level (Implementation Focus) Qualification Requirements 1. Education & Certification Bachelors degree in finance, Accounting, Business, Computer Science, Information Systems , or a related field. Oracle EPM / EPBCS Certification (preferred but not mandatory). Additional certifications in cloud technologies, data integration, or financial planning are a plus. Experience & Technical Skills 5 to 10 years of hands-on experience in implementing Oracle EPBCS / PBCS solutions. Strong expertise in configuring EPBCS modules (Financials, Workforce, Capital, Projects, Strategic Modeling). Experience in designing and developing business rules, Groovy scripts, and calculation scripts . Proficiency in Smart View, Forms, Task Lists, Data Management (DM/FDMEE), and Essbase cube optimization . Hands-on experience in integrating EPBCS with ERP, HCM, and other enterprise applications . Experience in REST/SOAP API integrations, SQL scripting, and ETL tools for data migration. Functional & Domain Knowledge Deep understanding of financial planning, budgeting, forecasting, and variance analysis . Knowledge of driver-based planning, rolling forecasts, multi-scenario planning, and cash flow modeling . Experience in gathering business requirements and translating them into EPBCS functional solutions . Industry experience in finance, banking, retail, manufacturing, healthcare, or IT services is a plus. Implementation & Project Management Experience in full-cycle EPBCS implementations , including requirement gathering, design, development, testing, and deployment . Ability to lead workshops and training sessions for business users and finance teams. Exposure to project methodologies (Agile, Scrum, or Waterfall) and tools like JIRA, Confluence, or MS Project . Ability to manage system testing, user acceptance testing (UAT), and post-go-live support . Soft Skills & Abilities Strong analytical and problem-solving skills to troubleshoot implementation challenges. Excellent communication and stakeholder management skills to work with finance and IT teams. Ability to document technical and functional specifications . Self-motivated, adaptable, and able to work both independently and as part of a team.

Urgently hiring WFM / RTA Associate - Dialer Operations US Process / NIGHT SHIFT WORK FROM OFFICE Experience of working on US debt collections process as Dialer Executive / WFM / RTA would be an advantage. Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process. Act as interface between Call Center staff and Dialer. Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance. Load daily dialer list and ensure agreed upon dialer strategies are implemented. Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor. Other duties as assigned Well versed with MS Excel functionalities such as Pivot table, V-look up, etc HIRING Dialer Executive / WFM / RTA EXECUTIVES IN KOLKATA 700088. THIS POSITION IS ONLY FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE BASIS. ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA CANDIDATES SHOULD BE WILLING TO WORK IN NIGHT SHIFT CANDIDATES MUST POSSESS EXCELLENT ENGLISH COMMUNICATION SKILL Interested candidates can Email CV at hr1@bellovista.net

Job Description: As a Real Time Analyst (RTA) based in Pune, MH (work from office) and working in NIGHT SHIFT to support US based customers, your primary responsibility will be to monitor calls service level and support global clients partner locations to ensure they deliver the required productive hours. You will be creating plans and implementing actions to meet Clients" Key Performance Indicators (KPIs) while also overseeing absenteeism, lunch, and break optimization. Additionally, you will be in charge of incident management, providing necessary support to internal teams and partners, as well as tracking the attendance of in-home associates for clients. Responsibilities: - Monitoring call activities, handle time, service time, and arrival patterns - Utilizing workforce management tools such as IEX, Aspect, Avaya, or similar - Ensuring adherence to Service Levels and Offer to Forecast - Managing Handle time effectively - Proficiency in Excel for running reports, creating pivot tables, and analyzing data; knowledge of macros is advantageous but not mandatory - Working efficiently under pressure and meeting deadlines with a sense of urgency - Excellent communication skills for interacting with client managers, RTA Supervisor to provide feedback, presenting call statistics, executive summaries, etc. - Strong organizational skills with a keen attention to detail - Ability to solve problems effectively,

Role & responsibilities - Lead and manage end to end sales lifecycle, lead generation to closure, scale-up and renewals in large enterprises for identified geographies. - Responsible for sales revenues, achieving QoQ Revenue targets for Nippon software - To create a sales funnel of opportunities from existing and new accounts. - Build and grow the relationships across existing sales and delivery network. - Share market insights with the Nippon Product Management team to enhance Nippon's product and solution capabilities. Desired skills / experiences - 10+ years in enterprise software solution sales , experience of selling to large enterprises - Understanding of Banking Financial Services & Insurance (BFSI) ecosystem and buying process with strong account management skills. - Experience of selling solutions to CXO’s (CEO, COO, CHRO and CFO) - Prior experience in selling people analytics software or enterprise HR solutions. - Ability to engage and collaborate with multiple stakeholders, CxOs during the sales process - Should be comfortable with building ROI / business case-based selling. - Strong flair in communication and presentation skills. - Should have had sold software products / solutions with ticket size upwards of US $50K - MBA preferred.

Role: RTA Analyst Exp: Min 2 years Skills: Real-time queue monitoring, Scheduling and planning of agents, Forecasting call / volume patterns, Short-term schedule adjustments, International Voice Process. Loc: Mangalore HR Kathansh Contact:9950340055

You have led at least 5 full lifecycle Oracle Planning Cloud implementations. You have experience in implementing prebuilt frameworks and/or modules like Financials, Workforce, Capex, Projects, and/or Strategic modeling. Your strong knowledge of Enterprise Planning Business processes and financial reporting is essential for this role. You are experienced in recommending roadmaps and implementation plans. You will collaborate with our team of consultants to utilize industry trends and client requirements in developing high-value solutions. You are enthusiastic about managing and mentoring project team members. Your ability to scope project level of effort, evaluate alternatives, and engage with clients to offer best practice recommendations is crucial.,

Role & responsibilities Position Workforce Management Capacity Planner Min. Experience. 2 - 7 years Location - Mumbai ( Preferred ) / Delhi NCR, Noida Office location - Andheri East / Noida Hybrid Mode - ( Only Friday in Office rest 4 Days work remotely ) Working hours - 5:30 PM IST to 2:30 AM IST Company Name : Iqor About the company : iQor is a global leader in intelligent Customer experience BPO Solutions- blending three decades of industry expertise with cutting edge AI to deliver agile, people-first support that drives real results from in-office and at- home settings. Website Link : https://www.iqor.com/ Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and capacity forecasts as well as providing leadership with risk mitigation plans. This position will act as a support for leadership, assisting with and providing guidance on performance impact analysis and operational planning. Responsibilities: Monthly, weekly, daily and half or hourly forecasting of inbound/outbound call volumes and staffing requirements based on historical call trends and business growth objectives. Support business decisions through the preparation of timely and accurate variable forecasts in a high volume contact center, with specific focus on improving the customer experience and maximizing operational efficiencies. Create a meaningful interpretation of data through use of tools, industry experience and logic to frame situations and allow meaningful dialogue and decision making. Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing the best practices within and across sites. Act as team leader of various projects and participates on teams implementing new improvement processes. Articulate reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness. Study department work, vacation and absence records (shrinkage) for on-going historical trend analysis and offer recommendations for forecasting purposes. Consistent exercise of independent judgment and discretion in matters of significance. Interface with call center leaders to understand the fast changing business needs and make updates where necessary (Tracker meets). Aggregate forecast information into a comprehensive document to be published with senior leadership for headcount, budget, and capacity planning purposes (Tracker file). Data analysis, trending, and preparation of hourly, daily and monthly call center performance reports. Provide analysis and recommendations to improve staffing levels and efficiency. Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests. Update workforce management and other data bases as changes occur. Respond to management requests to produce what if scenarios. Other duties as assigned. Skills Requirements: Prior workforce management experience including forecasting, staffing, and scheduling required. Prior call / contact center experience required. Ability and willingness to work‚ flexible days and hours. Demonstrated knowledge and experience in Workforce Management technology required. Strong analytical and problem solving skills. Proven experience analyzing, interpreting and summarizing complex data as it relates to call center technologies. Ability to prepare and present reports accurately and timely. Strong understanding of business requirements and call center operations. Strong planning, time management and organizational skills. Ability to communicate effectively, both verbal and in writing. Experience presenting reports, forecasts, trends and recommendations to the team and senior management. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent preferred. Degree in Business Administration or related field preferred.

Job Overview: We are seeking talented and experienced IT professionals to work as part-time freelancers, online trainers, interviews & job supports. This role is 100% work-from-home, offering flexibility and an opportunity to collaborate with a reputed consultancy. You will provide online trainings or job support and mentorship to professionals working in real-time IT projects. Key Responsibilities: Offer online training or technical job support in your area of expertise. Assist with problem-solving and provide hands-on solutions to real-time project challenges. Collaborate with clients to ensure project success and client satisfaction. Share your expertise to upskill professionals through mentoring and knowledge sharing. Technical Skills Required: We are looking for expertise in one or more of the following areas: (We have multiple openings in each of the below technologies) SAP SAP HANA SAP ABAP SAP S/4HANA SAP PP/MM SAP Data Intelligence (SAP DI) SailPoint Cyber Security Generative AI (Gen AI) Integration & Automation Platforms Tibco MuleSoft Boomi Workato Application Development & Automation PowerApps AEM (Adobe Experience Manager) Pega Guidewire Healthcare Standards HL7 Programming Language Golang Workforce Oracle SCM Oracle Fusion Oracle E-Business Suite GCP DevOps ServiceNow Workday IBM Cloud Eligibility: Minimum 5 years of real-time industry experience in IT. Strong problem-solving and communication skills. Ability to work independently and manage flexible work schedules. Availability for at least 2 hours per day, as per project requirements. What We Offer: Flexible work hours (part-time, fully remote). Competitive pay on a per-hour or per-task or monthly basis. Opportunity to work on diverse, real-time projects. Be part of a well-established consultancy with a global footprint. Continuous learning and professional growth through collaboration. How to Apply: If you are passionate about sharing your expertise and contributing to the growth of IT professionals, apply now! Send your updated CV to rkitlabshr@gmail.com with the subject line "Application for Freelance IT Consultant." Join RKIT Labs Where Expertise Meets Opportunity!

Hi All, Currently we are looking for WFM expert for Genus Power Infrastructure Limited, Jaipur. Role: WFM ExpertCompany: Genus Power Infrastructure Ltd.Exp: 4-6 yearsLocation: Jaipur, Jodhpur & Ajmer Overview: Genus Power Infrastructures Ltd., an ISO 9001: 2015 Public Limited Company forms an integral part of the reputed $400 million Kailash Group. The company primarily deals in the manufacturing and distribution of Smart Energy Meters, Power Distribution Management Projects &, Hybrid microcircuits across India as well as globally. Website: https://genuspower.com/ LinkedIn: https://www.linkedin.com/company/genus-power-infrastructures-ltd/posts/?feedView=all Role & responsibilities Configure and optimize WFM systems to meet manufacturing and field service labor requirements. Integrate WFM tools with ERP, MES, HRIS, and time & attendance systems for seamless data flow. Analyze historical production and field service data to accurately forecast workforce demand and plan capacity. Develop automated reports and dashboards to monitor key metrics such as productivity, absenteeism, overtime, and compliance. Provide data-driven insights to support strategic workforce planning and operational decision-making. Lead process improvements and digital transformation initiatives to automate scheduling and reduce manual workload. Provide technical support, troubleshooting, and training for WFM users including planners, supervisors, and HR teams. Maintain data accuracy and system integrations to enable real-time workforce visibility and responsiveness. Interested candidates can share your CV's on bhoomi.bagora@genus.in

Roles and Responsibilities Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences, unscheduled breaks, forecast deviations etc Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to plan and process defined Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client & stakeholder requirements Knowledge of trends and total demand and providing relevant inputs to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership Compares call forecasts with actual results to examine variances, proactively identifies scheduling gaps and offers solutions to solve them Provides performance analysis to ensure accurate, timely reporting to support business decisions Interaction with other departments to improve the performance indicators Desired Candidate Profile Someone with a minimum of 15 months experience in WFM RTA domain. Flexible and willing to work 24*7 environment Very good proficiency in MS excels. Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage Knowledge of Work force management software. Experience on Verint (WFM tool) or any other tool is a plus Strong analytical and communication skills Should know how to analyze performance data in real time

Sr. Executive RTA (Real Time Analyst) Exp - 2-3 years Location NOIDA (Sector-142) Compensation-4.2 LPA Job Summary: Executive- RTA Workforce Management (WFM) plays a crucial role in overseeing workforce planning, scheduling, real-time monitoring, and performance analysis. This function is essential for driving operational efficiency, optimizing resource use, and ensuring high-quality service delivery aligned with client expectations and business goals BPO Understanding: • Reports – Adherence Report, Realtime SL, Shrinkage Report etc. • KPIs (Key Process Indicators) – SL – Service Level (calls answered within threshold), AHT (Average handling Time), Abandon Rate, ASA (Average Speed of Answer), Occupancy, Utilization, Net Login, Staffed Time etc. • KRA (Key Result Area) – Managing Abandon Rate, Service Level, Leakage, Schedule adherence, Line Adherence etc. • Shrinkage – Planned Shrinkage, Unplanned Shrinkage, In office Shrinkage and out of office shrinkage etc. Qualifications and Experience: 1. Bachelor's degree in business administration, management, statistics, or a related f ield; advanced degree preferred. 2. 2-3 years of progressive experience in RTAs, with a proven track record of success in leading teams and driving operational excellence. 3. Good knowledge of workforce management principles, methodologies, and best practices, preferably in the BPO industry. 4. Proficiency in workforce management tools, and data analysis techniques. 5. Good analytical, problem-solving, and decision-making skills. 6. Good leadership, communication, and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.

Role : Solution Consultant Skill : Kronos consultant Exp : 6 to 11 years JD as below : Role Overview: As a Sr. Solution Consultant , you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments. Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. • Customization and Integration: Design and implement customizations and integrations to meet specific client needs. Documentation: Collect, analyse, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and Configuration: Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing Support: Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best Practices: Advocate for and implement industry best practices in workforce management, process optimization, and system configuration. Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction. Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects. Travel: Travel up to 25% may be required to meet with clients and support project implementations. Qualifications: Education: Bachelors degree or equivalent in Computer Sciences or a related field. Experience: 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). 5+ years of experience in Workforce Management is a must. Relevant experience as a consultant in a similar application environment is desirable. Extensive experience in implementing solutions for medium to large enterprise customers. Skills: o Thorough understanding of business, process, and technology relating to workforce management. Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals and Leave is a must. Experience on modules like Advanced Scheduling, Forecasting, Attendance and Activities is desirable. Prior experience in supporting functional testing, integration testing, and UAT. Demonstrated track record in delivering quality, on-time technology, and business solutions to a diverse customer base. Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. Excellent verbal and written communication skills.

OPENING IS ONLY FOR BANGALORE | Real Time Analyst (RTA) | Bangalore | International BPO WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory (MANDATE) Required Candidate profile Atleast 1 year experience as RTA in International process Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory (MANDATE) Required Candidate profile At least 1 year experience as RTA in International Voice process (MANDATE) Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

About Airbnb: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people. Key Responsibilities: The Senior Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations. The ability to create forecasting and scheduling to that forecast is crucial. This position requires some evening and weekend availability as business needs arise. Inherent Characteristics Customer Focus : must demonstrate competency in dealing with all levels of stakeholders and building strong relationships with teams/Partners and all organizational customers. Functional/Technical Skills : must possess strong quantitative, analytical and technical aptitude skills Drive for Results : must possess the ability to work under pressure, meet deadlines and be accountable for performance. Time Management : must be able to multitask, be detail oriented and demonstrate strong organizational skills. Interpersonal Savvy : must demonstrate excellent interpersonal skills with all levels of organizational customers and team members. Written Communication : must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers. Problem Solving : must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action. Decision Quality : must possess the ability to work independently, establish priorities and demonstrate good judgment skills. Learning on the Fly : must be willing and able to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value. Dealing with Ambiguity : ability to adapt and excel as a team player in a fast-paced and change-oriented environment. Key Responsibilities: Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation. Analyse capacity plans and undertake appropriate calculations to estimate job requirements , resources and review plans. If required make appropriate adjustments in the event of changes and unforeseen circumstances Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results. Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation. Generates and evaluates staffing schedules, and ensures data updates into the scheduling system. Generates short and long-term staffing models and provides recommendations based on analysis. Compares results to forecast and identify opportunities for improvement. Provide daily/intraday performance reports to leadership and other related duties as assigned. Provide support and guidance to the RTA team on usage of tools (IEX, Genesys, Tableau GCXI etc.) and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following: Workspace : A dedicated, quiet, and private workspace free from interruptions and external noise Internet Connectivity : During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved. Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.

SUMMARY Job Description We are currently looking for skilled Real Time Analysts (RTA) to be part of our dynamic Workforce Management team. The successful candidate will be tasked with real-time monitoring, reporting, and performance analysis across operations, demonstrating a solid understanding of workforce metrics and operational KPIs. Key Responsibilities Monitoring and ensuring daily attendance; calculating and reporting attendance percentages. Analyzing and reporting on SLA adherence, occupancy, productivity, shrinkage, and attrition. Compiling headcount data across various processes and creating attrition reports. Tracking daily associate-wise AHT (Average Handle Time) and escalating any discrepancies. Generating daily reports such as calls offered, calls answered, and calls abandoned. Assisting in workforce planning and intraday management by monitoring real-time data. Collaborating with operations to guarantee service levels and staffing efficiency are maintained. Required Skills & Qualifications 1 3 years of experience in Real Time Analysis or Workforce Management. Profound understanding of WFM KPIs and formulas (SLA, AHT, Occupancy, Shrinkage, Attrition). Proficiency in MS Excel and reporting tools. Exceptional analytical and communication skills. Capability to thrive in a fast-paced environment and manage multiple tasks concurrently. Requirements Requirements: Bachelor’s degree in Business Administration, Management, or relevant field (preferred). Certification in Workforce Management or related field (a plus).

Role & responsibilities 6-8 years of experience in implementation of PBCS/ePBCS. At least 2 Planning/PBCS End to End Implementations. Experience with Finance, Capex, Workforce, and good Knowledge in Projects Module. At least 1 End to End Implementation in ePBCS. Hands-on experience in out of box modules like Financial Planning , Workforce and Capex modules. Hands on experience in writing automation scripts and Business rules. Hands on experience with Data Management, EPM Automate. Should have been involved in Business requirement, Solution design, trainings and UAT. Oracle Cloud Certification is an added Advantage. Should possess excellent communication and client facing skills.

Role & responsibilities If you are interested in taking your career to the next level by utilizing and enhancing your software implementation and consulting skills, then this is the job for you! We are seeking talented software implementation professionals who are interested in being part of our dynamic, fast-paced environment and are eager to develop their career and make a difference . You will be joining the Professional Services Consulting (PSC) job family under the workgroup of Global Delivery Services (GDS) for the new customer deployments of UKGR product and work with customers in multiple geographies. The PSC projects scope has multiple roles including Solution Consultants, Integration consultants, Business Analysts and Quality analysts interacting with onsite teams and customers on a regular basis. We hire people having knowledge in Human Capital Management domain for projects like ADP, Oracle HCM, PeopleSoft, Ramco, SAP SuccessFactors, Workday. As a Solution Consultant II within our UKG Ready implementation team, you will do the following: • Engage with our Project Teams in various geographies in order to understand their business needs regarding the various modules of UKG Ready product • Leverage your training in designing and building a solution that meets their needs • Work cross-functionally and amongst a team on New client implementation, upgrade, and change order projects • Utilize your technical aptitude to configure & re-configure our software solution • Stay up-to-date on the latest product features and functionalities • Act as a knowledgeful consultant in the product implementation area • Contribute to designing the best practices for product implementation • Provide significant transfer of UKG product knowledge to UKG customer • Ability to work in a business required shift (10:30 AM to 7:30 PM IST/3:00 PM to 12:00 AM IST) Qualifications: Individuals looking to be a part of our talented team should possess the following: • MCA and B. Tech Preferred or equivalent in to other academic qualifications. • 2 to 5 years of industry experience with exposure to Global implementations • Experience in implementing HCM or WFM software • Ability to work in a fast-paced team environment • Ability to adapt to new technologies and changing environments • Excellent analytical, communication and consulting skills Location: Pune Office Near Kalyani Nagar (Onsite) Shift Timings 10:30 AM to 7:30 PM IST/3:00 PM to 12:00 AM IST

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory Required Candidate profile - Atleast 1 year experience as RTA in International process - Tool Knowledge IEX, VERINT, AVAYA,Genesys - Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

We are seeking to hire an OCM - Workforce Transformation expert with following competencies : The Job The primary responsibility of the OCM Consultant will be creating and implementing change management strategies and plans which maximize adoption and minimize resistance. Key Responsibilities: The Change Management consultant will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee awareness, adoption and usage of the change. Focus on change impact on people side due to changes in business processes, systems & technology and organization structures. Apply structured methodology and lead change management activities. Assess the change impact. Create change management strategy. Identify, analyze, prepare risk mitigation tactics Identify and manage anticipated resistance. Your Profile The ideal candidate should have the following : Masters degree with exceptional communication skills both written and verbal. 6-7 years of work experience with minimum 3-4 years of experience in the handling transformation projects Ability to clearly articulate messages to a variety of audience. Ability to influence the stakeholders towards a common vision. Proficiency with Microsoft Office applications--Outlook, Word, Excel, PowerPoint, Power BI, Visio.

Job Title : The Contingent Workforce Specialist Location State : Karnataka Location City : Bangalore Experience Required : 2 to 4 Year(s) Shift: Day Shift Work Mode: Onsite Position Type: Contract of 1 year VARITE INDIA PRIVATE LIMITED About The Client: An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print. About The Job: The Contingent Workforce Specialist will provide operational support to the Contingent Workforce Program team. Managing daily program activities and will partner closely with internal teams, as well as our managed service provider. You will closely work with a wide range of stakeholders and will manage the overall day-to-day operations of the Contingent Worker Program Provide support for line managers with respect to CW guidelines, policies and procedures Essential Job Functions: Developing relationships with various functions across the organization Bringing a hands-on approach when solving problems Working under pressure in a fast-paced environment Able to manage multiple tasks and meet deadlines Able to continuously improve processes and procedures Demonstrated clear communication skills, both written and verbal ability to communicate Qualifications: 2 - 3 years of contingent workforce, staffing or HR operations experience Solid Excel and PowerPoint skills High learning agility and dealing with ambiguity Workday and Service Now experience preferred Ability to maintain confidentiality, integrity and professionalism Strong critical thinking and problem-solving abilities. How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 Regards Anuradha AM- Delivery- VARITE India anuradha.singh@varite.com 9818488446