230 Workflow Analysis Jobs - Page 9

Experienced in ServiceNow development with expertise in ITSM, CMDB, and scripting (JavaScript/Python), including implementation of solutions such as service mapping and discovery.

About the role As the Associate Operations Manager, your primary role will be primarily responsible for driving a high-morale team, a culture of high performance, meeting client deliverables consistently, and effectively managing stakeholders. Eligibility Criteria 10 Years of total work experience in Medical Coding, with 3-5 years of team management experience. Must have > 3 years of coding experience in the Same day Surgery, E&M, ED Facility & Observation Working knowledge of Physician coding & hospital coding is an added advantage. Successful completion of a certification program from AHIMA such as CCS, CCS-P, or AAPC such as CIC, COC, and CPC Must be active during joining and verified. Experience in any EMR systems such as Epic, Cerner & Meditech. Must be an SME with up-to-date knowledge of ICD-10CM, CPT-4, Ambulatory payment classification (APC), and NCCI edits. Effective communication skills, presentation skills, and proficiency in MS Excel & PowerPoint. Education Graduate or undergraduate with a high level of knowledge and relevant work experience. Shift timing: 8.30 AM - 5.30 PM or 1 PM - 10 PM IST, should be flexible to adapt shift timings on a need basis. Responsibilities Oversee CBOS Department Operations Capacity planning based on monthly goals, managing inventory and leaves. Responsible for managing the allocation & workflows, identifying risks, and mitigation. Reporting the weekly and monthly performance to key stakeholders, taking initiative for the identified areas of improvement. Team management of direct reports across multiple employee levels Setting KPI goals, reviewing the performance metrics, coaching, and feedback to enable the team to meet KPI goals consistently. Working with training and QA functions to identify training needs, tweaking training programs to keep the team up to date on client-specifics, industry updates such as coding clinics HCPCS, CPT assistant, and annual updates on ICD 10CM, CPT-4. Contribute and inspire team-wide development through valuable content sharing, rewards & recognition, and implementing best people management practices such as team bonding.

Summary: As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments, identifying high-level customer requirements, and developing business solutions and structures to achieve the vision. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Lead current state assessments to identify business opportunities. - Develop high-level customer requirements. - Create business solutions and structures to achieve the vision. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical. - Strong understanding of business process architecture. - Experience in defining business solutions. - Ability to develop business cases. - Knowledge of customer relationship management systems. Location: Pan India

About The Role The Data Analytics & Automation Sr. Associate will support the Finance Corporate Services teams, including Global Meetings Management, Global Travel & Expense, Global Learning Solutions, Payroll, and Treasury. This role will be responsible for executing data collection, aggregation, and report development to support business leaders in tracking key performance metrics and service delivery effectiveness. Reporting to the Data Analytics & Automation Manager, this individual will play a critical role in developing and maintaining performance management dashboards and automation solutions. They will assist in analyzing data to identify trends, support investigations, and uncover opportunities for process improvement. The Sr. Associate will also work closely with the Corporate Services Product Team to ensure data connectivity and IT governance compliance. A successful candidate will be comfortable executing tasks under the guidance of leadership, compiling data-driven insights, and contributing to projects (long and short-term) that enhance business functions. He or she will also gather, analyze and prepare data in various forms for the Corporate Services leadership team, as well as other ad hoc needs and requests. Responsibilities Design and develop visual performance dashboards for Corporate Services and Finance functions to monitor key service delivery metrics. Utilize tools such as Tableau, Power BI, and Smartsheet to create effective reporting solutions, ensuring data accuracy and integrity. Execute and implement automation solutions to enhance efficiency and reduce manual effort, leveraging tools such as Power Automate, Power Apps, Power Query, Tableau, Smartsheet, and SharePoint. Develop and maintain data pipelines, queries, and reports to support strategic decision-making, business operations, and ad hoc analytics requests. Collect, aggregate, and analyze data from multiple systems and data warehouses (e.g., Cvent, Concur, SAP) to provide actionable insights and drive process improvements. Support AI automation initiatives, including the maintenance of intake and AI self-service platforms like ServiceNow, while identifying opportunities for AI-driven process enhancements. Ensure seamless data integration and system configurations in collaboration with Technology teams, enforcing data governance policies and standardized data connectivity. Proactively identify trends, conduct investigations, and provide data-driven recommendations to functional leaders to improve business performance and operational efficiency. Prepare recurring reports and dashboards, including monthly, quarterly, and annual performance metrics for Corporate Services leadership. Develop and optimize data analytic queries, standardized/custom report layouts, and a library of executive report formats to align reporting processes with business objectives. Apply data science methodologies, including regression, classification, clustering, and predictive modeling, to enhance reporting and analytics capabilities. Conduct in-depth, ad hoc analyses to investigate operational challenges and provide data-driven insights. Experience with data analytics, reporting tools, and automation solutions. Strong skills in data visualization and dashboard creation (e.g., Power BI, Tableau). Proficiency in SQL and NoSQL databases, including relational table design, indexing strategies, and writing complex queries, with experience handling big data models, data lakes, and distributed computing frameworks. Ability to work with large datasets and extract meaningful insights. Proficiency in data analytics and visualization tools Expertise in automation platforms and workflows, including Microsoft Power Platform (Power Automate, Power Query, Power Apps, SharePoint, and Pages) to streamline processes and improve efficiency. Experience in programming languages such as Python, R, and JSON for data processing, automation, and analytics. Experience with AI-driven analytics and large language models (LLMs) to enhance data insights and automation capabilities. Experience working with self-service platforms such as ServiceNow to support business functions and automation. Understanding of enterprise data governance principles to ensure data accuracy, integrity, and compliance across reporting and automation systems. Familiarity with additional automation tools, such as UiPath and emerging AI technologies, to drive process optimization. Strong data visualization and storytelling skills, with the ability to translate complex data into meaningful dashboards, executive reports, and infographics. Knowledge of statistical techniques, including regression, clustering, and classification, as well as data discovery and visualization methods such as distributions, histograms, and bar charts. Demonstrated ability to take initiative and execute projects independently, while effectively collaborating across teams and influencing without direct authority. Strong attention to detail and ability to manage multiple tasks effectively. Strong communication skills, with the ability to present insights clearly to leadership and coordinate cross-functional data requests and updates.

We are seeking a highly skilled and experienced Senior Technical Consultant ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM). Roles and Responsibilities Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB). Conduct workshops and demos for stakeholders and end users. Collaborate with internal teams and clients to ensure high-quality delivery. Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions. Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities. Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations. Perform ongoing Discovery and CMDB maintenance Develop, review, and optimize scripts Business Rules, Script Includes, UI Policies, Client Scripts, etc. Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed. Comfortable working in Agile environments with active sprint participation and backlog grooming. Qualifications 7+ years of experience working with ServiceNow, including hands-on development and implementation. Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM. Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences. Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements. ServiceNow Certified System Administrator ,Certified Application Developeror Certified Implementation Specialist certifications preferred. Experience with additional ServiceNow modules like HRSD, or GRC.

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Hotel and Lodging Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows. Identify inefficiencies in existing processes and propose solutions to optimize effectiveness. Collaborate with business users to define detailed product requirements and use cases. Design continuous monitoring and feedback collection to refine processes over time. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Develop innovative process improvement strategies Implement workflow enhancements to increase efficiency Professional & Technical Skills: Must To Have Skills:Proficiency in Hotel and Lodging Strong understanding of process optimization techniques Experience in workflow analysis and improvement Knowledge of business process modeling tools Ability to identify and implement process automation solutions Additional Information: The candidate should have a minimum of 5 years of experience in Hotel and Lodging This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : OpenText ECM Tools Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities :a.Extensive knowledge and experience in designing and defining Security Models, Content Type Models, Workflows, Content Classifications, b.extending and customizing the OpenText framework c.Strong Working knowledge in SAP ABAP, Java, J2EE, XML, XSLT, UML and Design Patterns d.Certification in any of the OpenText tools will be an added advantagese.Should be familiar with Extended ECM configurations and integrations with SAP S.4f.Should be familiar with OpenText Content ServerMapping Business Object types to Business Applicationsg.Open text security configurations using users, user groups h.Able to technically figure out and maintain code for standalone workflow applications developed within Open Text Content Serveri.Should be familiar with OpenText Archive Center and its configurations and integrations with SAP S.4.j.Should know how to configure Archive-link. Technical Experience :a.Must have working experience of OpenText xECM solution b.Good to have experience in Designing, Architecting and Estimating OpenText projects c.Good to have experience in integrating OpenText with third party tools such as Reporting, Enterprise Search will be an added advantage Professional Attributes :a.Good analytical and communication skills b.Good Analytical skill and presentation skill c.Decision making ability" Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Human Resource Service Management (HR) solutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications using ServiceNow Human Resource Service Management (HR) to meet business process requirements. Collaborate with stakeholders to gather and analyze requirements for application design. Create technical specifications and design documents for application development. Perform code reviews and ensure adherence to coding standards and best practices. Conduct unit testing and support system integration testing. Troubleshoot and resolve application defects and issues. Provide technical guidance and support to junior team members. Stay updated with the latest trends and advancements in ServiceNow HR solutions. Contribute to continuous improvement initiatives and process enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Human Resource Service Management (HR) or Servicenow Custom Application Creation or ServiceNow Software Asset Management (SAM) or ServiceNow IT Operations Management Experience in designing and developing applications using ServiceNow HR modules. Strong understanding of HR processes and workflows. Knowledge of ServiceNow HR best practices and industry standards. Experience in integrating ServiceNow HR with other systems. Good To Have Skills:Experience with ServiceNow IT Service Management (ITSM) and ServiceNow IT Operations Management (ITOM). Experience in ServiceNow HR implementation projects. Familiarity with Agile development methodologies. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Human Resource Service Management (HR). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Agile Requirement Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows, identify inefficiencies in existing processes, propose solutions to optimize effectiveness, collaborate with business users to define detailed product requirements, and design continuous monitoring and feedback collection for process refinement. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Develop innovative process improvement strategies Lead process design workshops with stakeholders Implement process automation solutions Professional & Technical Skills: Must To Have Skills:Proficiency in Agile Requirement Management Strong understanding of process optimization techniques Experience in workflow analysis and improvement Knowledge of product requirement gathering and use case definition Hands-on experience in continuous monitoring and feedback mechanisms Additional Information: The candidate should have a minimum of 7.5 years of experience in Agile Requirement Management This position is based at our Gurugram office A 15 years full time education is required Qualifications 15 years full time education

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Roles & Responsibilities: Expected to be a SME with deep knowledge and experience. Should have Influencing and Advisory skills. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Collaborate with stakeholders to understand business requirements and translate them into process designs. Analyze existing business processes and identify areas for improvement. Design and document new business processes and workflows. Conduct user and task analysis to gather requirements and ensure business needs are met. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP PP Production Planning & Control Discrete Industries. Strong understanding of business process analysis and design. Experience in defining product requirements and use cases. Knowledge of process improvement methodologies such as Lean or Six Sigma. Experience with process modeling tools such as BPMN or UML. Additional Information: The candidate should have a minimum of 15 years of experience in SAP PP Production Planning & Control Discrete Industries. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : SAP Global Trade Services Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. You will play a crucial role in shaping the future of our organization and driving process improvements. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to understand business requirements and translate them into process designs. Analyze existing business processes and identify areas for improvement. Design and document new business processes and workflows. Collaborate with cross-functional teams to ensure process alignment and integration. Identify and recommend process optimization opportunities. Conduct process audits to ensure compliance and identify areas for improvement. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Global Trade Services. Good To Have Skills:Experience with business process modeling tools. Strong understanding of business process analysis and design principles. Experience in defining product requirements and use cases. Knowledge of process improvement methodologies such as Lean Six Sigma. Excellent analytical and problem-solving skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP Global Trade Services. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : SAP EWM Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to guide the implementation of new processes and technologies. You will partner with the business to define product requirements and use cases, and represent business needs through user and task analysis. Join our team and contribute to the development of innovative solutions. Roles & Responsibilities: Expected to be a SME with deep knowledge and experience. Should have Influencing and Advisory skills. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Collaborate with stakeholders to identify business process improvement opportunities. Analyze existing business processes and identify areas for optimization. Design and document new business processes and workflows. Partner with cross-functional teams to define product requirements and use cases. Conduct user and task analysis to understand business needs. Provide guidance and support to project teams during implementation. Ensure compliance with industry standards and best practices. Stay updated with emerging trends and technologies in business process architecture. Train and mentor junior professionals in business process architecture. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP EWM. Good To Have Skills:Experience with SAP S/4HANA. Strong understanding of business process analysis and design. Experience in implementing business process improvement initiatives. Knowledge of industry standards and best practices in business process architecture. Additional Information: The candidate should have a minimum of 15 years of experience in SAP EWM. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to identify and define business requirements. Design and document business processes and workflows. Analyze existing processes and identify areas for improvement. Develop and implement strategies to optimize business processes. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP PP Production Planning & Control Discrete Industries. Good To Have Skills:Experience with SAP MM Materials Management. Strong understanding of business process analysis and design. Experience in defining product requirements and use cases. Knowledge of process optimization techniques. Familiarity with business process modeling tools. Ability to collaborate with cross-functional teams. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP PP Production Planning & Control Discrete Industries. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Collaborate with stakeholders to identify and document business requirements. Design and implement business processes and workflows. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP PP Production Planning & Control Discrete Industries. Strong understanding of business process analysis and design. Experience in defining product requirements and use cases. Knowledge of process improvement methodologies such as Lean or Six Sigma. Experience with process modeling tools such as ARIS or Visio. Additional Information: The candidate should have a minimum of 12 years of experience in SAP PP Production Planning & Control Discrete Industries. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Human Resource Service Management (HR) solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements for HR applications. Design and develop scalable and efficient applications using ServiceNow HR modules. Create technical specifications and documentation for application design and development. Perform unit testing and debugging of applications to ensure quality and functionality. Provide support and troubleshooting for HR applications during implementation and post-implementation phases. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Human Resource Service Management (HR). Good To Have Skills:Experience with ServiceNow IT Service Management (ITSM) and ServiceNow IT Operations Management and ServiceNow Tools Administration Strong understanding of HR processes and workflows. Experience in designing and implementing HR solutions using ServiceNow HR modules. Knowledge of ServiceNow HR best practices and industry standards. Familiarity with ServiceNow HR Service Delivery and Employee Service Center modules. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow Human Resource Service Management (HR). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

The Global Network SONG Practice | Platforms Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice: GN SONG Platforms MS Dynamics CRM (Customer Service) I Areas of Work: Microsoft Business Analyst/Functional Consultant MS D365 Customer Service Marketing, Service module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,| Years of Exp: 5-10Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consultings Global Network SONG practice. The practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture landscape Use prior experience with MS Dynamics 365 CRM configuration : Apply thorough knowledge hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team : to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant.

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Microsoft Dynamics 365 ERP Technical Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows. You will identify inefficiencies in existing processes and propose solutions to optimize effectiveness. Collaborating with business users, you will identify and define detailed product requirements and use cases. Additionally, you will design continuous monitoring and feedback collection to help refine processes over time. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Identify inefficiencies in existing processes Propose solutions to optimize process effectiveness Collaborate with business users to define product requirements and use cases Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Dynamics 365 ERP Technical Experience with workflow analysis and process improvement Strong analytical and problem-solving skills Excellent communication and collaboration abilities Good To Have Skills:Experience with business process modeling tools Additional Information: The candidate should have a minimum of 12 years of experience in Microsoft Dynamics 365 ERP Technical This position is based in Coimbatore A 15 years full time education is required Qualifications 15 years full time education

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Microsoft Dynamics 365 ERP Technical Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows. You will identify inefficiencies in existing processes and propose solutions to optimize effectiveness. Collaborating with business users, you will identify and define detailed product requirements and use cases. Additionally, you will design continuous monitoring and feedback collection to help refine processes over time. Roles & Responsibilities: Expected to be a SME with deep knowledge and experience. Should have influencing and advisory skills. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Collaborate with stakeholders to understand business requirements and translate them into technical specifications. Design and develop Microsoft Dynamics 365 ERP solutions to meet business needs. Perform system testing and support user acceptance testing. Provide technical guidance and support to the development team. Ensure compliance with coding standards and best practices. Stay updated with the latest trends and advancements in Microsoft Dynamics 365 ERP technology. Assist in troubleshooting and resolving technical issues. Conduct training sessions for end-users on Microsoft Dynamics 365 ERP functionality. Contribute to the continuous improvement of processes and methodologies. Assist in the evaluation and selection of third-party tools and integrations. Collaborate with cross-functional teams to ensure successful project delivery. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Dynamics 365 ERP Technical. Good To Have Skills:Experience with Microsoft Power Platform. Strong understanding of business processes and workflows. Experience in analyzing and optimizing business processes. Knowledge of Microsoft Dynamics 365 ERP modules and functionalities. Proficient in customizing and configuring Microsoft Dynamics 365 ERP solutions. Experience in integrating Microsoft Dynamics 365 ERP with other systems. Familiarity with data migration and data integration techniques. Additional Information: The candidate should have a minimum of 15 years of experience in Microsoft Dynamics 365 ERP Technical. This position is based at our Ahmedabad office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Microsoft Dynamics 365 Finance Functional Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows. You will identify inefficiencies in existing processes and propose solutions to optimize effectiveness. Collaborating with business users, you will identify and define detailed product requirements and use cases. Additionally, you will design continuous monitoring and feedback collection to help refine processes over time. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Identify inefficiencies in existing processes Propose solutions to optimize process effectiveness Collaborate with business users to define product requirements and use cases Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Dynamics 365 Finance Functional Experience with workflow analysis and process improvement Strong analytical and problem-solving skills Excellent communication and collaboration abilities Good To Have Skills:Experience with business process modeling tools Additional Information: The candidate should have a minimum of 12 years of experience in Microsoft Dynamics 365 Finance Functional This position is based in Ahmedabad A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IBM Maximo Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. You will lead the software development process from end-to-end or for specific stages of the product lifecycle. Roles & Responsibilities: Good knowledge of Maximo modules, applications and configurations Maximo Integration knowledge added advantage Professional & Technical Skills: Must have hands on experience in Maximo configurations or automation scripts or application designer or workflows Good to have 7x and 6x added advantage and data conversion. Working knowledge of PL/SQL 4 Knowledge on Maximo Reporting module Experience in the T&D industry addon will be an added benefit. Additional Information: Should have 4 years - 6 years of experience. 15 years full time education is required Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Management module and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Design and configure ServiceNow HR Service Management module to meet business requirements. Collaborate with cross-functional teams to ensure successful implementation of ServiceNow HR Service Management module. Assist in defining requirements and designing applications to meet business process and application requirements. Provide technical expertise in ServiceNow HR Service Management module to support the development of solutions. Ensure that ServiceNow HR Service Management module is configured to meet security and compliance requirements. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow HR Service Management module. Must To Have Skills:Strong understanding of HR processes and workflows. Good To Have Skills:Experience in ServiceNow Tools Administration. Experience in designing and configuring ServiceNow modules. Experience in integrating ServiceNow with other systems. Experience in ServiceNow scripting and development. Experience in ServiceNow reporting and analytics. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow HR Service Management module. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering successful ServiceNow HR Service Management module implementations. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Microsoft Dynamics 365 ERP Technical Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows. You will identify inefficiencies in existing processes and propose solutions to optimize effectiveness. Collaborating with business users, you will identify and define detailed product requirements and use cases. Additionally, you will design continuous monitoring and feedback collection to help refine processes over time. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Identify inefficiencies in existing processes Propose solutions to optimize process effectiveness Collaborate with business users to define product requirements and use cases Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics 365 ERP Technical Experience with workflow analysis and process improvement Strong analytical and problem-solving skills Excellent communication and collaboration abilities Good To Have Skills: Experience with business process modeling tools Additional Information: The candidate should have a minimum of 12 years of experience in Microsoft Dynamics 365 ERP Technical This position is based at our Bengaluru office A 15 years full time education is required Qualifications 15 years full time education

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows, identify inefficiencies in existing processes, propose solutions to optimize effectiveness, collaborate with business users to define product requirements, and design continuous monitoring for process refinement. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Develop innovative process improvement strategies Lead process optimization initiatives Implement best practices for workflow efficiency Professional & Technical Skills: Must To Have Skills: Proficiency in SAP Sales and Distribution (SD) Strong understanding of process optimization techniques Experience in workflow analysis and improvement Knowledge of business process modeling tools Hands-on experience in continuous monitoring and feedback mechanisms Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP Sales and Distribution (SD) This position is based at our Noida office A 15 years full time education is required Qualification 15 years full time education

Notice Period: Immediate Joiner Skills Required: Spring framework 2.2+, Struts, Hibernate (ORM), Ext JS or any other Java script frameworks, MSSQL and SQL query language, XML, XSL, Tomcat 6.0+ Optional : BIRT reporting framework, Apache Velocity, Free Marker, Symphony OS Workflow, Microsoft Visio Activities need to handle: Work as Section Head of HRMS team. Technical and Functional consultants of HRMS-responsible for Business analysis, coredevelopment, implementation, coordination and follow-up activities. Analyze, develop, troubleshoot and debug software programs for commercial or enduser applications in HRMS & Payroll. Experienced in, requirements gathering, analysis, development, deployment andsupport of Be-Spoke solutions or Standard HRM solutions and tools. (Personnel andPayroll management, human resources management, and Workflow management,) Ample experience in Change management practices. Ability to automate HR operations& elevate employee experience. Experienced in Biometric systems management and integration to HRMS suite. Manage the Java based application (HRMS) that includes Source Code, repositories,Schema, Database management, Source Code promotion, enhancement, bug fixes,end-user support, etc. Modify code in terms of frontend screens, Business Logic, XML, workflows and BIRT &XSLT Reports. Ability to design and develop new reports and modify existing ones. Exposure on MS SQL, MySQL and Postgre SQL and Open source data bases and backendscripts. Manage outbound and inbound integrations between Oracle, HRMS and Third PartyApplications. Provide Technical and User support for the HRMS & PAYROLL systems. Maintain Technical & User Documentation for the HRMS and Payroll systems. Impart job related training to subordinates and handhold them when required.

Job Title: Salesforce DocuSign CLM Developer Location: Hyderabad Experience Range: 5 to 9 years Job Summary: We are seeking a highly skilled DocuSign CLM Developer/Administrator with experience in Contract Lifecycle Management (CLM), Salesforce CPQ, and enterprise system integrations. The ideal candidate will be responsible for configuring and maintaining the DocuSign CLM platform, supporting implementation projects, and collaborating across teams for system enhancements and incident resolution. Key Responsibilities: Administer, configure, and customize the DocuSign CLM platform: Forms, Templates, Clause Library, Approvals, and Workflows. Execute project tasks, change requests, enhancements, and bug fixes across Build, QA, UAT, and Deployment stages with minimal post-go-live issues. Understand and maintain data flow between CRM, CPQ , and Contract Lifecycle Management systems. Perform ongoing technical development , administration, and maintenance of DocuSign CLM. Work with the UAT team to define and execute functional, regression, unit, and UAT test cases. Troubleshoot incidents, collaborate with third-party consultants and developers, and resolve data quality issues. Deploy components to production and manage user roles and permissions within DocuSign CLM. Must-Have Skills: 4+ years of experience in DocuSign CLM development and implementation. Strong knowledge of DocuSign Forms, Templates, Workflows, Approvals, Clause Libraries . Experience with Salesforce.com and Salesforce CPQ (including developing Salesforce writebacks). Experience with DocuSign Insight administration. Proven expertise in deploying components to production and managing users in DocuSign CLM. Familiarity with Quote-to-Cash , Contracting processes, and CLM system integration . Good-to-Have Skills: Integration experience with Salesforce/CPQ, Oracle , and other enterprise systems. Knowledge of DocuSign eSignature . Prior experience working with cross-functional teams including QA, UAT, and support teams. Understanding of data security and compliance in CLM systems. Hiring Location: Hyderabad (India) - Candidates must be open to working from this location. Required Skills DocuSign CLM,Salesforce Cpq,Contract life cycle management