Cloud/Infrastructure Monitoring Administrator L1

Job Description

Role & responsibilities Monitoring & Alert Management: Monitor infrastructure (Windows, Linux, VMware, AWS) using tools like SolarWinds , Splunk , and Uptrends . Acknowledge, validate, and respond to alerts for CPU, memory, disk space, service availability, and cloud instance health. Conduct basic troubleshooting: ping tests, service status checks, console access validation, and VM status review. Escalate issues to L2/engineering teams as per SOP. Cloud & Virtualization Support: Monitor AWS EC2 instance health , availability, and connectivity via AWS Console. Validate vCenter alerts , ESXi host connectivity, datastore usage, and VM power status. Support incident triage for newly migrated AWS environments. Network & Connectivity Monitoring: Respond to basic network-related alerts such as link down , high latency , and interface errors . Understand and troubleshoot basic networking issues (ping, traceroute, DNS resolution, link status). Work with network monitoring data to escalate WAN/ILL/ISP issues to internal teams or vendors as needed. Ensure alert routing and network device health is properly reported on dashboards. Operational Tasks & Tools: Create and update ServiceNow tickets for incidents, outages, and routine monitoring tasks. Use iDRAC or equivalent tools for remote access and hardware health checks. Support patch window readiness by validating service status and rebooting post-maintenance. Participate in shift handovers, maintain incident logs, and contribute to team documentation. Preferred candidate profile Basic hands-on experience with Windows Server and Linux OS monitoring and troubleshooting. Exposure to VMware ESXi/vCenter and virtual infrastructure environments. Familiarity with AWS (console navigation, EC2 monitoring). Fundamental understanding of network technologies , including: TCP/IP, DNS, DHCP, ICMP, basic routing and switching Ping/traceroute and packet path troubleshooting Concept of LAN/WAN/Firewall/Load Balancer Experience using SolarWinds , Splunk , or similar infrastructure monitoring tools. Good written and verbal communication skills. Willingness to work in a 24x7 rotational shift model , including weekends and holidays. Strong attention to detail and adherence to incident handling protocols.