Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Noida
>
Amazon
>
WFM & MIS Analyst, InPayments Operations Team

WFM & MIS Analyst, InPayments Operations Team

Amazon

1 - 6 years

16 - 18 Lacs

Noida

Posted:1 month ago| Platform:

Apply

Skills Required

Root cause analysis Data analysis Change management Operational excellence Workforce management Business analysis Staffing Scheduling SQL Capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a detail-oriented WFM and MIS Analyst to join our team. The ideal candidate will optimize staffing levels, manage service levels, and drive operational excellence through data-driven decision making. Manage queue, skill, and profile configurations to optimize staffing alignment with volume de-mands Monitor and analyze real-time service levels, making necessary adjustments based on arrival pat-terns, scheduling, and productivity metrics Conduct thorough root cause analysis on SLA misses through comprehensive data analysis Contribute to the development and implementation of new performance metrics and tools Lead change management initiatives related to workforce optimization Manage escalation protocols for major operational issues Maintain effective communication across all levels of organization, particularly regarding adher-ence issues Develop and maintain daily, weekly, and monthly performance reporting Bachelors degree Experience with Microsoft Office products and applications 1+ years of capacity planning, operations planning, business analysis or similar experience Experience with Workforce Management Planning Knowledge of SQL and Excel at a moderate or advanced level Experience with Workforce Management Planning and Forecast Planning

More Jobs at Amazon

Amazon AWS - Delivery Consultant (Migrations)

Pune, Bengaluru

7 - 12 yrs

INR 20 - 35 Lacs

ML Data Associate

Chennai

Experience: Not specified

INR 2 - 4 Lacs

Amazon Customer Support Role - VCS-Work From Home - West Bengal

Kolkata

Experience: Not specified

INR 3 - 3 Lacs

Amazon Customer Support Role - VCS-Work From Home - Uttar Pradesh

Ghaziabad

Experience: Not specified

INR 3 - 4 Lacs

Salesforce Developer, DSP Tech, Last Mile

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Business Analysis Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Amazon

Software Development

Seattle WA

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

WFM & MIS Analyst, InPayments Operations Team