Walk-in Drive For Chat Support - Telecom (0-3 years)

Prodapt Solutions

0 - 3 years

1 - 2 Lacs

Chennai

Posted:1 month ago| Platform:

Apply

Skills Required

Broadband Chat Support Non Voice International Chat Process Telecom Typing Speed International Non Voice ISP Bpo Non Voice Chat Process Communication Skills Internet Fresher Hiring International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Walk-in drive for International Chat Support - Telecom (0-3 years) Walk-in: 4th to 6th Jun (12:30 PM - 4:30 PM) Prodapt Solutions Module 1, Tower 1 ( 3rd Floor ), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 Role & responsibilities Customer Support: - Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products. - Maintain a high level of customer satisfaction by delivering timely and effective solutions. - Upselling: - Identify opportunities to upsell additional products or services during customer interactions. - Effectively communicate the benefits of upgraded services or packages to customers, aiming to meet sales targets. - Process Adherence: - Follow established procedures and guidelines to ensure compliance with company standards and policies. - Accurately document customer interactions and maintain records in the CRM system. - Collaboration: - Work closely with team members and other departments to ensure a seamless customer experience. - Participate in daily meetings and training sessions to enhance skills and knowledge. - Performance Metrics: - Achieve individual and team performance metrics, including NPS and sales targets. - Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions. Preferred candidate profile Previous experience in a customer service or chat support role, preferably in the telecom industry. - Proven track record of upselling and achieving sales targets is a plus. - Skills: - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficient in using CRM software and other relevant tools. Flexibility: Willing to work in night shift. Must have good communication skills. Flexible to work from office (5 days) The candidate should not have any Backlogs (arrears). Interview Process: HR Screening Typing Assessment (Take WPM Test Desired score 35 WPM) Website : EF SET Test (Take 15 min test Desired score 70) L1 with Team Lead L2 with Manager Note: please carry your updated resume and Govt. Id proof and copy of this job posting/Email. 2025 passed out who have got results and marksheets can apply

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Prodapt Solutions

Software Development

Chennai Tamilnadu

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Walk-in Drive For Chat Support - Telecom (0-3 years)