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Voice / Chat process Professional

Voice / Chat process Professional

Linchpin Technologies

0 - 5 years

0 - 5 Lacs

Mohali Punjab India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Blended Process Customer Support Chat Process Email Support International Call Center

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities: Manage inbound calls and emails to assist with customer inquiries. Troubleshoot and resolve customer issues effectively. Work with teams to enhance processes and customer satisfaction. Handle customer interactions across voice, email, and chat channels. Key Deliverables: Efficient resolution of customer inquiries via call and email. Improved customer satisfaction through effective problem-solving. Contribution to process improvements and operational efficiency. Accurate and timely handling of customer communications.

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Linchpin Technologies

Information Technology and Services

San Francisco

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Voice / Chat process Professional