International Process

Engage in direct communication with NETGEAR customers via phone, chat, and email.

The agent will assist customers with home mesh-wireless-network initial setup and configurations.

The agent will assist customers with home extender and powerline adapter initial setup and configurations.

The agent will assist customers with home extended or advanced home networking configurations.

The agent will confirm product expected behavior and troubleshoot as needed.

Actively promote the use of NETGEAR mobile apps.

Accurately log customer cases and product issues.

Sell support contracts.

Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.

Educational Qualification:

Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred

Work Experience:

Skills and Ability:

Comprehensive understanding of typical home network deployments is required.

The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions.

Candidate must have immaculate English communication skills.

Candidate must be well mannered and demonstrate a high order of customer services skills.

The candidate must be attentive to detail.

Candidate must have excellent analytical, organizational, and time management skills.

Candidate must be able to perform well in a steep learning curve.

The candidate must be able to sell support contracts.

Soft Skills:

• English: Excellent, C2 CEFR Level
• Accent: Neutral
• Ability to give good step by step instruction.
• Positive tone.

Computer Proficiency:

Firm understanding of Windows and macOS.

Firm understanding of Android and iOS.

Firm understanding of common firewall configuration.

Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.

Comprehensive understanding of typical home network, and wireless layouts, is required.

Demonstrable skill improvising and designing correct home network deployments.

Demonstrable troubleshooting ingenuity is required.

Sales: