Virtual Relationship Manager

Teamware Solutions ( A Division Of Quantum Leap Co Nsulting .

0 - 2 years

0 - 2 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Customer Support Voice Process Outbound Calling Telecalling Cold Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Virtual Relations Manager

Key Responsibilities

Provide exceptional customer support across multiple channels (phone,).
Assist customers with the account opening process and ensure all documentation is accurate.
Handle inbound and outbound calls to resolve customer inquiries and concerns.
Build and maintain strong relationships with customers to address their needs effectively and promptly.
Ensure customer satisfaction by offering solutions that meet their expectations.
Collaborate with internal teams to deliver smooth and efficient services.
Maintain accurate records of customer interactions and transactions.

Skills & Requirements

Good Communication Skills
: Ability to communicate clearly and effectively both verbally and in writing.
Customer Support Experience
: Previous experience in customer support is a plus; freshers are also encouraged to apply.
Account Opening Process
: Basic understanding of account-related procedures is preferred.
Calling Experience
: Comfortable handling inbound and outbound calls to assist customers.
Positive Attitude & Problem-Solving
: Able to approach challenges with a can-do attitude and resolve customer concerns efficiently.
Time Management
: Ability to manage multiple tasks in a fast-paced environment.

Qualifications

Any Graduate/Undergraduate (Fresher or up to 2 years of experience ).

Working Hours

Mock Interview

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