Virtual Relationship Manager

Job Description

Greetings from Kotak Life Insurance, Urgent openings at Kotak Life Insurance in VRM Channel - Virtual Relationship Manager. Interested candidates can share their Resumes on kli.sana-qureshi@kotak.com or whatsapp on 7558602361. Location: Hyderabad. Role & responsibilities :- -Revenue & Business Target Achievement:* Drive and monitor revenue targets by managing a team of mapped bank VRMs. - Stakeholder Engagement: Build and maintain effective relationships with bank partners; provide prompt resolutions and proactive communication. - Team Training & Mentorship: Continuously coach, guide, and support the mapped VRMs/Verifiers to enhance sales efficiency and customer handling skills. -Sales Initiatives & On-Floor Activities: Energize the team through participation in daily huddles, call-based lead closures, on-floor contests, and recognition of high performers. - Conversion & Escalation Management: Focus on conversion of logged-in cases, address customer/bank escalations swiftly, and ensure process adherence. - Call Quality Monitoring: Regularly evaluate call quality and provide constructive feedback to improve customer interactions and compliance. Skills Required- - Excellent communication and interpersonal skills - Strong team management and mentoring capabilities - Target-driven approach and problem-solving mindset - Ability to work with cross-functional teams and handle pressure Preferred candidate profile - Graduation is a must(Any Graduation) -Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers over the phone and through digital channels.