Vice President Operations

You are a dynamic and results-driven Operations Head responsible for leading and overseeing e-commerce operations with a focus on inventory management, automation, client handling, order management, stock forecasting, and operational excellence. Your role involves building strong relationships with external brands and clients, managing inventory effectively, optimizing order fulfillment processes, leveraging technology for automation, and leading a high-performing operations team. In terms of External Stakeholder Engagement, you will be required to build and maintain strong relationships with external brands and clients to drive collaboration, address concerns, and foster long-term partnerships. You will also serve as the primary liaison for external partners, resolving issues and ensuring alignment with business objectives. Regarding Inventory and Stock Management, your responsibilities include overseeing inventory levels to meet business demands, implementing forecasting models based on historical data and market trends, and creating strategies to avoid stock-outs and overstock scenarios. Your goal is to improve efficiency and profitability through effective inventory management. For Order Management, you will streamline and optimize order processes to ensure accurate and timely fulfillment. Collaboration with cross-functional teams will be essential to address and resolve order-related issues promptly and efficiently. Automation and Process Improvement play a crucial role in your position, as you will leverage technology to automate operational processes, reduce manual errors, and continuously analyze workflows to implement improvements for optimized performance. As a Team Leader, you will lead, mentor, and develop a high-performing operations team. Your focus will be on fostering a culture of accountability, innovation, and excellence. Providing clear direction, setting performance goals, and motivating the team to achieve organizational objectives are key aspects of your leadership role. Operational Efficiency and Reporting are essential components of your responsibilities. You will analyze operational data and metrics to identify trends, gaps, and improvement opportunities. Detailed reports outlining operational performance, challenges, and solutions will be prepared and presented to stakeholders. In terms of Qualifications, you are expected to have a Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field (an MBA is preferred). A minimum of 10 years of experience in e-commerce operations, expertise in inventory management, stock forecasting, order management, and client handling are required. Proficiency in inventory management systems, automation tools, and data analysis software is essential. Strong interpersonal, communication, analytical, and problem-solving skills, along with proven leadership experience, are also necessary for this role. Hands-on experience with marketplaces and e-commerce platforms is highly desirable.,