US Mortgage Servicing Associate Director

Hiring: US Mortgage Servicing Associate Director. - Position: Associate Director - Work Mode: Work from Office - Location: Chennai - Interview Mode: Virtual - Notice Period: Immediate to 30 days Job Summary: Seeking a seasoned operations leader with 10–15 years of experience in the Mortgage Servicing domain, especially in Default/Active Servicing and Loss Mitigation. Essential Job Functions may include: Strong people and processes orientation and should have demonstrated an ability to address complex issues with at least 5 years of experience as a leader in Default/Active Servicing specially in Loss Mit. Proven experience of successfully leading, managing, and developing a team of both managers and staff across a diverse range of processes within an operational environment. Direct all activities associated with day-to-day operations in Mortgage Servicing Direct supervision of Manager and Senior Manager - Operations who manage shifts, teams, and service levels Would be responsible for building and leading large teams between multiple clients Responsible for Customer SLAs, Productivity, Cost Effectiveness, Capacity Utilization, planning, and control of all related metrics. Ability to handle multiple clients and manage all contractual deliverables Plan staffing and effectively manage onboarding, training and ramp up by directing direct reports Ability to forecast staffing requirements, read market conditions, and solve complex problems Develop and maintain procedure manuals, SOPs, and other process related documents Develop new and creative solutions/practices to improve operation Work to maintain all audit requirements and solve any non-closures Ability to maintain control, direction, and motivation in an ever-changing environment. Ability to maintain seamless interface between the operations team and the business partners / internal customers & stakeholders, especially in high pressure scenarios Minimum of 10-15 Years of work experience in Mortgage Domain Soft Skills: Excellent Communication skills Analytical thinking and decision-making ability Strong organization and planning skills along with the ability of applying an analytical approach to resolving problems and identifying solutions. Job Type: Full-time Pay: ₹3,000,000.00 - ₹3,500,000.00 per year Schedule: Day shift Experience: Mortgage servicing: 10 years (Required) Senior leadership: 5 years (Required) Work Location: In person Speak with the employer +91 9124826530