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Urgent Opening For Customer Support-Media

1 - 3 years

3 - 15 Lacs

Mumbai Maharashtra India

Posted:5 days ago| Platform: Foundit logo

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Skills Required

Customer Support Communication Skills Problem Solving Conflict Resolution Email Support phone support

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Customer Support Specialists

Key Responsibilities:

  • Provide professional and timely support to customers via email, phone, or chat
  • Resolve queries and complaints with a solution-oriented approach
  • Collaborate with internal teams to ensure smooth resolution of technical or service-related issues
  • Maintain a high level of product knowledge to effectively assist customers
  • Track, document, and follow up on customer interactions using internal tools
  • Ensure service quality and customer satisfaction standards are consistently met
  • Work flexible hours including weekends and holidays if needed
  • Escalate unresolved issues to appropriate internal teams when necessary

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