13 Phone Support Jobs

As a Support Representative, your main responsibility will be to define and execute a Support strategy for enterprise, midmarket, and small customers. You will be tasked with triaging helpdesk tickets, organizing resources to address and resolve the tickets efficiently, while also identifying and implementing opportunities for automation. Additionally, you will provide email and phone support to customers and collaborate with the Development/Engineering team to trace issues and solutions. It will also be part of your role to train teams on product and solution functionalities. The ideal candidate for this position should have hands-on familiarity and experience with support strategies, troubleshooting functions, and working with multiple development leads, teams, and customers. Technical experience in software and technology is required, along with 1-5 years of relevant experience in a similar role. If you believe you meet the qualifications mentioned above, please send your resume to info@nathanresearch.com.,

You will be responsible for assisting customers with inquiries or concerns regarding a company's products or services in this Customer Representative Executive role. You will also be required to provide customers with information about specifications and features to enhance their overall experience. Your duties will include answering customer questions through email, chat, or phone. We are looking for individuals who are comfortable working night shifts (6 am to 6 pm, any 9-hour shift) at our location in Malad West, Mumbai. Both freshers and experienced candidates, male and female, are welcome to apply. The job requires a graduation qualification, and it is an international process. The ideal candidate should possess good communication skills in English and have at least 1 year of experience in customer support. A bachelor's degree is preferred. The job is full-time and permanent, suitable for fresher candidates. As part of the benefits package, Provident Fund will be provided. If you are interested in this opportunity, please be prepared for a walk-in interview. Please confirm your comfort with the job location in Malad West and working night shifts during the application process. This position requires in-person work, and the ability to work night shifts is preferred.,

As a Customer Support Representative, your primary responsibility will be to manage all customer interactions across various channels. You will provide accurate and complete information to customers utilizing appropriate tools and methods. Your duties will include delivering excellent customer service through chat, email, or phone (both voice and non-voice processes). It is crucial to respond promptly with precise information using the available resources. Maintaining a positive, professional, and empathetic attitude towards every customer interaction is essential for ensuring customer satisfaction. Candidates must possess fluency in English, as clear communication plays a vital role in meeting customer needs effectively. Collaboration with team members and other departments is necessary to ensure seamless customer support services. Adherence to all company communication protocols, rules, policies, and procedures is mandatory in this role. The focus should be on consistently delivering high-quality service to achieve excellent results in terms of customer satisfaction, efficiency, and accuracy. The job may require flexibility in working hours, including rotational shifts, based on business requirements.,

Job Summary: We are looking for enthusiastic and customer-focused Customer Support Specialists to join our growing team. The ideal candidate will be passionate about delivering exceptional support, have strong communication skills, and demonstrate a technical mindset. This role involves handling customer queries, resolving issues efficiently, and ensuring high levels of customer satisfaction across different platforms. Key Responsibilities: Provide professional and timely support to customers via email, phone, or chat Resolve queries and complaints with a solution-oriented approach Collaborate with internal teams to ensure smooth resolution of technical or service-related issues Maintain a high level of product knowledge to effectively assist customers Track, document, and follow up on customer interactions using internal tools Ensure service quality and customer satisfaction standards are consistently met Work flexible hours including weekends and holidays if needed Escalate unresolved issues to appropriate internal teams when necessary

You should have more than 3 years of experience in a similar role within the Technical Service functional area. Your primary responsibility will be to provide thorough user training on IVD platforms in laboratory settings or training centers. Additionally, you will troubleshoot technical issues faced by customers and work closely with field application specialists to ensure customer satisfaction. You will be expected to determine application solutions based on product and customer specifications, provide clinical expertise to support field application specialists and customers, and assist in product evaluations and comparisons. Furthermore, you will be required to report on industry and market trends, client satisfaction levels, and customer needs. Supporting customers over the phone when necessary and coordinating troubleshooting efforts with Service Engineers, Technical Support, QA, and R&D teams to ensure timely problem resolution are also key aspects of this role. You will conduct training sessions for both internal and external customers, including initial workflow training and additional training on applications and reagents for successful integration into customer workflows. Developing and conducting seminar trainings for customers, responding to technical assistance requests from customers promptly and professionally, and staying updated on IVD products and technology developments will also be part of your responsibilities. It is essential to maintain a commitment to TBM competencies and values while continuously upgrading your knowledge in the field.,

As a Client Support Executive, your primary responsibility will be to provide efficient and professional support to clients through online channels such as chat, email, and phone calls. You will be the first point of contact for clients seeking assistance and your role will involve handling client queries, providing clear and polite responses in fluent English, maintaining detailed records of client communications, and coordinating internally to ensure timely resolution of client issues. It is important to note that this role does not involve any face-to-face interaction with clients. To excel in this role, you must be a female candidate who is fluent in English, both verbally and in written communication. You should be comfortable working with chat, email, and phone support, possess a good typing speed and email etiquette, and have basic knowledge of computer and internet usage. A calm and professional communication style, along with prior experience in client/customer support, will be advantageous. Preferred skills for this role include familiarity with CRM tools or ticketing systems, good listening skills with attention to detail, the ability to handle multiple queries simultaneously, and a positive, client-focused attitude. This is a full-time, permanent position with benefits such as cell phone reimbursement, paid sick time, and a performance bonus. The work schedule is during the day shift, and the work location is online, with no in-person interactions required.,

Qualifications: Graduate in any discipline. Minimum 1 year of experience in a customer service role (Preferred Insurance industry). Key Responsibilities: Assist customers with insurance claims, guiding them through procedures. Update claim status, ensure clear communication and update the team. Address inquiries via phone, email, and chat, providing information and prompt resolutions. Work Location: Hyderabad,

As a valuable member of our team, you will be responsible for providing pre-sales and post-sales customer support through various channels such as email, online chat, and phone (both inbound and outbound). Your duties will include handling inquiries related to product information, stock availability, shipping details, order status, returns/exchanges, and refunds. It will be your responsibility to address customer complaints effectively, offer suitable solutions and alternatives promptly, and ensure customer satisfaction within specified timeframes. In addition to customer support, you will be tasked with listing and updating products on our company's website to enhance online sales. Your role will also involve creating and updating website banners regularly, as well as running social media advertising campaigns to promote our brand effectively. You will be expected to develop engaging written and visual content for each social media campaign and monitor the company's brand presence across various social media platforms. We are seeking an individual with prior experience in managing online portals and a strong understanding of order processing, cataloging, product listing, inventory management, and vendor coordination. It will be your responsibility to monitor and maintain the optimal functionality of our website and keep a close eye on sales performance, promotional activities, marketing strategies, and social media engagements across digital platforms. The successful candidate must have access to a personal laptop and be available for full-time employment during day shifts. As part of our team, you will have the opportunity to earn performance bonuses based on your contributions. While a Bachelor's degree is preferred, we value relevant work experience, with at least 1 year in a similar role and a minimum of 1 year in e-commerce operations. If you are passionate about e-commerce, possess the necessary skills and experience, and are ready to take on a dynamic role in a fast-paced environment, we look forward to receiving your application. Join us in driving our online business forward and delivering exceptional customer experiences.,

Description PERMANENT WORK FROM HOME OPPORTUNITY !!! WORK TIMINGS: HYBRID SHIFT (3.30PM TO 12.30AM IST CUSTOMER SUPPORT REPRESENTATIVE/APPLICATION SUPPORT ANALYST (front lines) Essential Functions/Responsibilities Provide front-line support for our software applications via email or web form within organization-level agreements. (Optionally phone, and virtual screen share.) Document all relevant information related to customer requests in an organized fashion. Regular and predictable attendance for the designated shift may include rotating holiday support. Educate customers to help them gain value from our suite of products. Build rapport with our customers and drive high customer satisfaction. Follow department and Enverus processes and procedures. Accountable for overall individual/team productivity and performance through personal contributions (achieving set KPIs). Collaborate with team members and proactively participate in team discussions. Investigate data and product-related issues, escalate product bugs or data issues to the second line level, thoroughly document pertinent information which enables resolution, and anticipate follow-up questions and next steps. Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product. Provide updates to customers on outstanding issues that have yet to be resolved. Role Competencies And Skills Enjoy working with peoplekind and patient demeanour. Comfortable talking to the older demographic Strong organization and analytical and interpersonal skills include listening, asking questions, demonstrating empathy, and caring. Self-disciplined, resourceful, proactive, and productive. Comfortable working in a fast-paced, changing environment Excellent written and verbal communication in English. Leverages Customer Service expertise to effectively resolve client inquiries. Proven ability to work under pressure to take action and achieve results. Ability to think outside the box to anticipate follow-up questions and concerns before addressing them proactively. Handles quick context changes and can multitask. Understand balance between quality and quantity. Proficiency in resolving both internal and external conflicts professionally. Thrives in team environments and contributes to group discussions. Demonstrates resilience through a positive approach to change and challenges. High level of self-awareness, problem-solving skills and self-regulation. DAY-TO-DAY ACTIVITIES Pull cases from the BSP queue flagged as Tier 1, and they are handled promptly. Manage open cases from the personal queue and ensure the proper follow-up protocols are met. Review and update escalated issues by using Salesforce and Jira platforms. Collaborate with team members via chat rooms, emails, and phone calls. Ensure that all the communication shared is understood and followed. Help customers with general data or product questions Respond to email and web form inquiries within the established parameters. Assist other team members with their queue is follow-ups need to be completed. Handle emails to troubleshoot customers" issues via our available platforms (Salesforce, Five9). Ad hoc tasks. COMPETITIVE PROFILE 3+ years experience in application support roles or similar client-facing roles. Bachelor's Degree (Information Technology background preferred) Strong, advanced understanding of Microsoft Applications, especially Excel Industry experience or an industry degree is a plus. Understanding how CRM systems work will be an advantage E.g., Salesforce Previous exposure to Jira, Microsoft Teams, and Confluence will be a plus. PHYSICAL DEMANDS Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment. Travel requirements: 0% or as required for company needs.,

Youll be selling our premium website plan, which includes: Free domain name Website with SEO tools Business email Full support from our team Youll engage with users whove already shown interest. Your job is to help them understand the value, solve basic issues (like payments), and guide them through upgrading. Most follow-ups will be done via WhatsApp and phone calls. Some understanding of domains, SEO, or websites is preferred. There are no fixed sales targets were looking for someone clear, helpful, and consistent in their communication.

Job Description: We are actively seeking dedicated Customer Support Executives to join our team, handling queries from both domestic and international clients. The ideal candidate will be responsible for providing exceptional service across multiple communication channels including phone calls, chats, and emails. This role offers an excellent opportunity for freshers as well as experienced professionals looking to grow their career in customer service. Key Responsibilities: Manage incoming customer queries through phone, chat, and email promptly and professionally Provide accurate information about products and services to address customer concerns Ensure timely resolution of customer issues while maintaining high service standards Document interactions and follow up as necessary to ensure customer satisfaction Collaborate with internal teams to escalate and resolve complex issues Maintain a positive and customer-centric attitude during all interactions Candidate Profile: Freshers and experienced candidates are welcome to apply Strong problem-solving skills and ability to handle multiple communication channels Ability to work effectively in a team-oriented environment Comfortable working in a dynamic and fast-paced setting Willingness to learn and adapt to new processes and technologies

Resolve customer concerns via phone and chat ensuring smooth experience Maintain high standards of service and professionalism Required Candidate profile Strong communication and multitasking skills Comfortable with rotational shifts & night shifts Immediate Joiners only UG can apply

Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan Educating members on our tools and features to enhance adoption and retention Attending to issues faced during the member lifecycle Support members via the in-app chat service, emails and over the phone throughout the member journey Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required Address member complaints in a compassionate and patient manner Strive to achieve high member satisfaction by going above and beyond and delivering a WOW member experience every time Motivate and encourage members across the member journey to maximize member satisfaction Collaborating with the rest of the team on new member-centric initiative Proactively review the user journey, find and work upon areas of improvement Excellent written and verbal communication skills and strong command over English language Collaborative and result orientedStructured approach of thinking and executionStrong sense of service orientation and solution driven approach