83 Unified Communications Jobs

Sales Strategy & Execution: - Meet or exceed monthly and quarterly sales targets through effective B2B outreach. - Conduct product demos and pitch solutions around VoIP calling, SIP trunking, cloud telephony, virtual numbers, etc. Provident fund Health insurance

The role involves developing presales strategies for CPaaS - Voice, driving business growth, and meeting revenue targets. It focuses on crafting tailored techno-commercial solutions to address enterprise customer needs and deliver tangible business

8+ exp Unified Communications (UC) SaaS Collaborations Tools (Video conferencing & Broadcasting ) Google Workspace, M365, Monday.com, MS Teams, Zoom, Digital Signage, Adobe ITIL v4 Authentication solutions (Single Sign On/Multi factor authentication) Required Candidate profile Messaging administration or deployment support Messaging protocols and mail security. Certifications (Solution architect Cloud / Google / Azure / AWS, ITIL, PMP) IT security compliance

Job Purpose: This Product Owner description is for the common understanding of the role in Agile Scrum. However, often, the role expands to cover other product management activities as well. A Product Owner is responsible for providing the product development team with a product vision and prioritized list of features (the backlog). Essential Functions: Represent the customer (be a proxy) within the development process Articulate the product vision Write requirements - typically as user stories and epics Maintain and prioritize the product backlog Track releases Participate in daily scrum meetings, planning, reviews and retrospectives Support the development team with any questions they may have Education: Four years of Bachelors or Equivalent degree Certifications: NA Experience: 10-15 years experience Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

- Develop, implement, and maintain VoIP solutions using FreeSwitch and Asterisk. - Integrate VoIP systems with existing applications and infrastructure. - Troubleshoot and resolve issues related to VoIP systems and protocols. - Collaborate with cross-functional teams to design and implement new features and enhancements. - Stay updated with emerging technologies and industry trends in VoIP.

3 to 7 years of experience with at least 2+ years in Presales / Consulting Experience in Unified Communications, Video conferencing Networking Adapt in understanding Solutions of Avaya, Polycom, Cisco, Juniper HPE A good understanding of the architectural principals of cloud-based platforms that include SaaS components Proven track record in a client-facing role such as Technical consultant, Technical Engineer Fluent English as well as local language (mandatory) Strong problem solving and attention to detail skills, Excellent time management skills Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers Provides specific detailed information for hardware and software selection Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources Ability to work with all levels of staff within and outside of IT and outside the organization A self-starter able to work independently but comfortable working in a team environment Good analytical and problem-solving skills, dependable and flexible when necessary Network security experience LAN and WAN experience Ability to work to SLAs in a fast-paced environment and to deal with difficult situations in an effective manner Strong problem solving and attention to detail skills with excellent time management

Educational Bachelor Of Comp. Applications,Bachelor of Engineering,MTech,MBA,BTech,Bachelor Of Science (Tech),Master of Science (Technology) Service Line Cloud & Infrastructure Services Responsibilities Minimum of 5-10 years of progressive experience in Contact Center network operations, with significant hands on experience managing AVAYA, NICE, Genesys & Five9 Contact Center & Unified Communication Systems Deep Understanding of OS, Network & VoIP protocols Linux, TCP/IP, VLANs, WAN, DHCP, SNMP, NTP, SIP, H.323, H.248, WebRTC, Computer Telephony Integration, PSTN Proven experience leading and managing teams of network engineers. SBC, Firewall, NAT traversal, Troubleshoot Packet Loss, Delay, Codecs Having experience Solutioning of contact center environments, CTI, PBX, ACD, IVR, CRM, Web technologiesHTTP/XML/ASP/JSP, web servers Experience with Contact Center EnvironmentContact Center Agents Floor, IP Phones, Digital Phones, Unified Communications, Presence, Speech to Text, Text to Speech, Speech Recognition, Voice & Screen Recording, Quality Management, Quality Assurance, Data Analytics, Reports for Business Insight Experience working on Contact center architecture (Five9 Customer Journey, Global Voice, Intelligent Omnichannel Routing, Digital Engagement, Unified Communications, Agent Desktop, CRM, Agent Assist, Customer Journey Tools, Reporting Analytics, API’s, SDK’s, Workflow Automation, WFO, Engagement Workflow, Supervisor Tools ) Experience working on Contact center architecture (Genesys AI Powered Cloud CX, EX, Genesys Edge Series, Genesys Predictive Routing ) Experience working on NICE Contact center Solutions (CXOne, Customer Service Automation, AI for Customer Experience, Digital & Self Service, Journey Orchestration & Routing, Work Force Engagement & Management, CX Analytics, Agent Assist, Open Cloud Platform ) Transformation to AI AI based Contact Center Operations using VoiceBot, BioMetrics CommunicationStrong Verbal & Written communication skills and the ability to collaborate effectively with colleagues and customers. Preferred Skills: Domain-Network-Contact Center Unified Communication Technology-Infrastructure-Contact Center-CTI concepts Technology-Network-Avaya Technology-Network-VoIP-Avaya-VoIP-VoIP Technology-Network-Unified Communications-Avaya UC

Immediate Openings on Telephony Architect _ Bengaluru _Contract Experience 5+ Years Skills Telephony Architect Location Bengaluru Notice Period Immediate . Employment Type Contract Working Mode Hybrid 1. Education A bachelor's degree in computer science, information technology, telecommunications, or a related field is often required. Higher education or certifications in telephony systems, Microsoft technologies, or cloud platforms are advantageous. 2. Experience Several years of experience in telephony systems, unified communications, and Microsoft Teams administration is essential. 4-6 years of experience and very strong knowledge in supporting / maintaining Unified Communication, Skype for Business 2015 with Enterprise Voice, Microsoft Teams in an enterprise environment. Previous work as a telephony engineer, architect, or administrator is beneficial. 3. Microsoft Teams Expertise In-depth knowledge of Microsoft Teams telephony features and capabilities, including Direct Routing, Calling Plans, and integration with SIP trunks or PBX systems. 4. Telephony Systems Proficiency in traditional telephony systems, such as PBX, PSTN, SIP, and VoIP, is crucial for seamless integration with Microsoft Teams. Experience in setting up the Teams Enterprise Voice/Meeting policies. (Normalization rules, Dial plan, PSTN usage, routes, & translation rules) Ability to configure and manage PSTN Voice gateway, AudioCodes, SBC, SBA, PBX. Ability to explain Microsoft Teams signaling flows and various troubleshooting methods. Expertise in debugging / troubleshooting the Teams call quality issues, using SIP / HTTPs log analysis. Familiar with Wireshark, Netmon, Snooper, Putty, Teams monitoring & reporting tools. Experience with Power shell Cmdlets and scripts to maintain Microsoft Teams. Microsoft Office 365 certification is plus. 5. Networking Skills Strong understanding of networking principles, protocols, and topologies, as well as QoS (Quality of Service) for call optimization. Good understanding of VOIP SIP, ICE - Turn Stun, RTP/RTCP/Media flow Codecs, SRTP, HTTPS/HTTP, DNS, DHCP protocols. 6. Scripting and Automation Familiarity with scripting languages like PowerShell for automation tasks related to Microsoft Teams telephony management. 7. Security Knowledge of telephony security best practice.

Telecom-Tech Support Specialist (Telecom) POSITION GENERAL DUTIES AND TASKS :Mitel administration, VOIP support, ACD call trackingMitel phone administrator. 2/3 level support for all VOIP issues.Works on all acquisitions to migrate employees onto the new Mitel system. Administers the ACD call tracking boards for the IT Help Desk, MaRC, SAC, and W2 Hotline.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Network InfrastructuresMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary Key Responsibilities:-Responsible for handling end user queries and issues related to voice and telephony setup. Configuring, maintaining & managing various telephony related equipment's. Diagnose enterprise voice incidents that are caused by system hardware, software, Gateways or other devices deployed as part of the overall system. Serve as a resource for incidents and work orders for voice and related services. Maintain up-to-date documentation of voice and network designs, operations and procedural manuals. Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. Technical Experience:Mandatory- 1. Cisco Unified Call Manager, Cisco Unity connections, Voice Gateways and Cisco UCS.2. Good implementation/troubleshooting experience on Cisco IPT. Have clear understanding on VOIP protocols like SIP, SCCP, H.323 and MGCP.3. Ability to analyze and troubleshoot call flows. Analyze, design, implement and provide support of unified communication, voice and network solutions, including multi service network infrastructure.4. QoS, Management of voice vlan, maintenance and management of various components of voice infrastructure.5. Strong customer facing skills.6. Experience with VMware products such as vSphere, vCenter is a a plus.7. Should be willing to work in 24x7 shifts.8. Exposure on UCCX and UCCE. Professional Attributes:-Excellent verbal and written communication skills-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards workability to work as Teamwork independently with minimal assistance. Educational Qualification:- BE/B-Tech or MCA or MSc with Good Computer Science Background with good academic record of 65 and above Additional Information:- Cisco professional certification CCNP, CCNA. Qualification 15 years full time education

About the job Primary Responsibilities: Design, implement, manage, administer, and support Microsoft Modern Work technologies in M365 Work with Global UCC team to provide Follow-the-Sun support for a variety of UCC services. Serve as APAC region Tier 3 escalation. Produce and maintain current documentation for areas of responsibility, both end user and internal IT support Define and manage KPIs and metrics to measure service health and drive improvements. Provide end user support for a variety of collaboration tools and be able to articulate to the business which tool provides the most value based on business requirements Participate in 24x7 on-call rotation (Tier 3) for critical collaboration services including M365 (SharePoint Online, Teams, Power Platform, OneDrive, M365 Copilot etc.), Atlassian services (Jira & Confluence). Maintain an awareness of and research new technologies as they relate to the delivery of collaboration services. Partner with business units to ensure they are aware of standard and enhanced standard collaboration tools and service to maximize individual productivity. Essential Experience of supporting Microsoft Modern Work technologies Experience with Teams and SharePoint administration General familiarity with a variety of M365 Admin Centers Fundamental knowledge of IT Service Management (ITSM) Ability to communicate, written and verbal, with technical and non-technical cross-functional teams Strong understanding of governance, security, and compliance concepts within Microsoft 365, with a willingness to learn and apply best practices in a structured environment. Demonstrated interest or aptitude in exploring the latest trends in AI and automation technologies (e.g., conversational AI, generative AI, intelligent automation). Inclination toward leveraging AI capabilities, across any platform to improve productivity, user experience, and business processes is highly desirable. Additional Demonstrated ability to prioritize and deliver on multiple projects simultaneously Self-motivated and customer service focused Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues Ability to manage projects and interface with employees of varying skill sets in a high-pressure environment Strong verbal, written and interpersonal communication skills; strong problem-solving skills Preferences Experience with Atlassian Jira & Confluence Familiarity with ServiceNow Experience with Microsoft Power Platform Experience with Microsoft Azure Experience with PowerShell Familiarity with how Microsoft Modern Work technologies are licensed Experience with a wide range of collaboration tools Mandatory Technical Skills : Microsoft Modern Work technologies in M365 Total Years of Relevant experience: 5-7 years

Interview: 1 round Virtual, Final Round F2F. Location: Bangalore, Manyata. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Skills:-VOIP, Unified Communications. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s Shift – Open for 24x7 shift work .

8 years exp in Unified Communications (UC) Architecture Solution Design & Integration Google Workspace Microsoft 365 MS Teams/Zoom/Adobe Monday.com/Jira SaaS Tools Messaging Protocols(SMTP, SPF, DKIM, DMARC) Multi-Factor Authentication (MFA) Required Candidate profile IT Security Compliance (SOC2, GDPR, ISO 27001) Cloud Architecture (Google Cloud/Azure/AWS – optional) Problem Solving & Analytical Skills Customer-Centric Mindset Collaboration & Communication Skills

10+ years of networking and unified Communications ( UC) Expertise in Cisco Unified Communication/ Collaboration Experience and in depth knowledge of Cisco Unified Communication solution portfolio is a must. Experience and good knowledge in upgradation of Cisco Unified Communication solutions is a must. Experience in Voice and Video QOS. Good Knowledge of UC on UCS and virtualization implementations. Good Knowledge of Ciscos Hosted Collaboration Solution will be an added advantage. Experience on Contact Center express, Scripting and reporting. Good Knowledge of SIP Trunking and Voice gateways. Experience should be in Designing and implementation of various versions of Collaboration technology (UC and Video) and mobility solutions Configuration and Troubleshooting of Complex Voice and video Networks Expertise to design and build Cisco Unified communication components like CUCM, Unity Connection, IM & P, Cisco Jabber and Unified Attended console. Good knowledge in implementing Telepresence Video solutions like, TMS, Telepresence, telepresence server, conductor, CMS installation and troubleshooting of telepresence and Video endpoints. Good knowledge of Expressway solutions, Webex Teams and Good Knowledge of UC monitoring tools like PCA / prognosis. CCIE Voice/Collaboration/ CCNP Voice/Collaboration will be an added advantage. Mandatory Skills: Network Architecting. Experience>10 YEARS.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Unified Communication. Experience5-8 Years.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.onx.com . Expense PM Project Management Data Analysis- Excel and Pivot Tables Expense Alignments Working and maintaining renewal of services Order validation and management- ordering, disconnecting and contract term recognition Customer Validation

Shift: 6pm to 3am Summary The Diagnostic Engineer III is responsible for identifying and resolving complex telephony and other associated technology issues. Essential Functions Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Develops positive working relationships with internal and external customers Required Qualifications 8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts 5 years’ experience supporting Cisco solutions Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center ICM and VXML Scripting 2 years’ experience using an automated ticketing system 5 years’ experience supporting Cisco hardware and software Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel Must possess excellent oral and written communication skills in English Highly skilled in writing with details, accuracy, and consistency Strong analytical, interpersonal, and relationship building skills Must be familiar with both voice and data equipment and technologies Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications Strong work ethic and personal drive to excel Strong sense of urgency and commitment to get the job done Superior negotiation, coordination, and conflict resolution skills Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications Industry certifications on telephony and associated technology solutions, depending on team placement Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration) Working experience in the managed services industry Familiar with both voice and data equipment and technologies Bachelor’s degree in Computer Science Understanding of quality processes including ITIL

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Unified Communication and Collaboration ImplementationMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Unified Communication and Collaboration Operations system. You will use exceptional communication skills to keep our world-class systems running smoothly. With deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure smooth operation of the Unified Communication and Collaboration Operations system.- Resolve client issues by accurately defining and interpreting them.- Design effective resolutions based on deep product knowledge.- Collaborate with the team to provide solutions to work-related problems.- Continuously improve the Unified Communication and Collaboration Operations system. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Good To Have Skills: Experience with Unified Communication and Collaboration Implementation.- Strong understanding of Unified Communication and Collaboration Operations.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on experience implementing various Unified Communication and Collaboration Operations.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Unified Communication. Experience3-5 Years.

About Astreya: Astreya is a leading global IT services provider, delivering cutting-edge solutions to some of the world's most innovative companies. We empower our clients to achieve their business objectives by providing expert support across various IT domains, including AV, managed services, infrastructure, and more. We are looking for a highly skilled and passionate individual to join our growing team and contribute to our commitment to excellence. Position Summary: Astreya is seeking an experienced and highly knowledgeable individual to act as a Subject Matter Expert (SME) within our organization. This role will be instrumental in supporting and developing our AV practice, leveraging a strong background in managed AV services, AV integration, remote monitoring (vNOC), and AV design. The ideal candidate will also possess a foundational understanding of data analytics and Business Intelligence (BI) to drive informed decision-making and continuous improvement within our AV offerings. Key Responsibilities: AV Practice Development & Support: Act as a primary Subject Matter Expert (SME) for all aspects of Astreya's AV practice, providing guidance and support to internal teams and external clients. Contribute to the development and refinement of AV service offerings, best practices, and standard operating procedures (SOPs). Assist in the creation of technical documentation, training materials, and sales enablement content related to AV solutions. Stay current with emerging AV technologies, industry trends, and competitive landscapes. Managed AV Services & Remote Monitoring (vNOC): Provide expert-level support and guidance on the delivery of managed AV services, ensuring high client satisfaction and operational efficiency. Deep understanding of AV remote monitoring tools and strategies, including the setup and operation of a virtual Network Operations Center (vNOC) for proactive issue resolution. Advise on and troubleshoot complex AV systems remotely, identifying potential issues before they impact operations. AV Design & Integration: Leverage strong experience in AV system design and integration, including understanding of signal flow, room acoustics, lighting, and control systems. Provide technical oversight and guidance on AV integration projects, ensuring adherence to design specifications and industry standards. Collaborate with design and engineering teams on complex AV solutions for various environments (e.g., conference rooms, auditoriums, collaboration spaces). Data & Business Intelligence (BI): Possess a fundamental understanding of data collection, analysis, and reporting within the AV context. Ability to interpret AV-related data to identify trends, optimize performance, and inform service improvements. Contribute to the development of key performance indicators (KPIs) and metrics for AV services, potentially leveraging BI tools for visualization and reporting. Troubleshooting & Problem Solving: Act as an escalation point for complex AV technical issues, providing advanced troubleshooting and resolution. Develop and implement strategies for proactive problem identification and prevention. Client & Stakeholder Engagement: Interface with clients to understand their AV needs, provide technical recommendations, and build strong relationships. Collaborate effectively with cross-functional teams, including sales, operations, and engineering. Required Qualifications: Bachelor's degree in a relevant field (e.g., Audiovisual Technology, Electronics, Computer Science, or equivalent practical experience). 7+ years of progressive experience in the Audio Visual industry, with a significant focus on: Managed AV Services. AV Systems Integration. AV Remote Monitoring and vNOC operations. AV System Design. Proven experience as a Subject Matter Expert (SME) in AV. Strong understanding of network protocols and their application in AV environments (TCP/IP, Dante, AVB, etc.). Familiarity with various AV control systems (e.g., Crestron, Extron, AMX) and video conferencing platforms (e.g., Zoom, Microsoft Teams, Google Meet). Basic understanding of data analytics and Business Intelligence (BI) concepts, with the ability to interpret data and contribute to reporting. Excellent communication, interpersonal, and presentation skills. Strong problem-solving abilities and a proactive approach to technical challenges. Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications: Industry certifications such as CTS, CTS-D, CTS-I, ITIL, PMP. Experience with specific AV monitoring platforms and tools. Proficiency in data visualization tools (e.g., Tableau, Power BI). Experience working in a managed services provider (MSP) environment.

Job Purpose: Provide coverage and escalation point and patching operations duties. Essential Functions: Onboarding\Decommissioning for patching operations Skilled python development/scripting Create deployments using Ivanti Security Controls, Ivanti EMSS and HCL BigFix Troubleshoot and remediate issues that arise during onboarding process, pre-patch scanning, deployment windows and post-patch. Understand ITIL Change process as well as document changes and tasks appropriately. Review\verify all changes and associated tasks have been opened\documented by level one engineers are done appropriately. Verify all deployment packages are created properly and for the correct time. Help keep patching calendars up to date. Take ownership of level 2 troubleshooting for patching infrastructure, patching consoles agent to console communication. Create and\or update patching knowledge base articles. Schedule and update patch consoles. Review and analyze new requests, work with IT partners, vendors, and business leaders to understand patch management needs. Work with different departments (Windows, Storage, Backups, Networking, etc) when necessary for troubleshooting. Perform Quality checks for previous days patch results and work with team to ensure any failures were documented and necessary follow-up\secondary maintenance windows have been scheduled. Update patch console when new versions are released. CORE COMPETENCIES: Communication Listening Problem Solving Dealing with Ambiguity Customer Focus Approachability Time Management Nice to Have: Understanding of BigFix Fixlets and Baselines Scheduling BigFix Actions Installation of BigFix Agents/Relays Familiarity with BigFix Action Script and Relevance Education: Choose an item. Certifications, Accreditations, Licenses: Windows, Linux or Networking certifications are a plus. Relevant Work Experience: 2 to 4 years in related field (or more) Special Knowledge, Skills and Abilities: HCL BigFix or Ivanti ISeC skills Windows and or Linux system administrative skills Solid knowledge of end point security tools Solid knowledge of TCPIP networking communication

Role Summary/Purpose: Seeking a highly skilled and experienced PCI Compliance professional. The ideal candidate will have a strong background in PCI compliance and technical expertise in securing payment card data within a large enterprise environment. Responsibilities Collaborate with the PCI Compliance Team to ensure adherence to PCI DSS requirements. Conduct comprehensive PCI DSS assessments, including gap analyses, risk assessments, and remediation planning. Develop and implement PCI compliance policies, procedures, and controls. Provide technical expertise in securing payment card data across various systems and networks. Assist in the preparation and submission of PCI Requirement Artifacts during Exam for PCI Qualified Security Assessor (QSA). Monitor and analyze security events and incidents related to PCI data, and coordinate response and remediation plans. Stay updated on the latest PCI DSS requirements, industry best practices, and emerging threats. Work closely with internal and external auditors during PCI compliance audits. Provide training and guidance to staff on PCI compliance requirements and best practices. Document and maintain records of PCI compliance activities and findings. Qualifications Minimum of 2 years of experience in PCI compliance and technical security roles. 2 year of experience developing and implementing PCI policies, standards, and procedures. 2 years of experience with PCI DSS requirements and best practices. 2 years of experience supporting or leading, a Level 1 or Level 2 organizations PCI-DSS compliance effort, working with ISA or QSA 2 years of experience with network security, encryption, and secure payment technologies.

About the Role: We are seeking a creative and detail-oriented UX Designer to join our growing product team. In this role, you ll be responsible for crafting intuitive and user-centered design solutions that align with both business goals and user needs. You ll collaborate closely with product managers, developers, and other stakeholders to bring engaging and seamless digital experiences to life. Key Responsibilities: Translate user needs and business objectives into compelling user experiences Create user flows, wireframes, prototypes, and high-fidelity designs using tools like Figma, Adobe XD, or Sketch Conduct user research, usability testing, and competitor analysis to guide design decisions Collaborate with cross-functional teams including product, engineering, and marketing Use data (quantitative and qualitative) to validate design solutions and continuously improve UX Maintain design consistency across products through established guidelines and best practices Contribute to building and maintaining the design system Present design ideas and solutions effectively to stakeholders Required Qualifications: 3-5 years of UX/UI design experience for digital products or platforms Strong portfolio demonstrating end-to-end UX design process and outcomes Proficiency in Figma, Sketch, Adobe Creative Suite, or equivalent design tools Familiarity with responsive and mobile-first design principles Understanding of HTML/CSS (basic knowledge - not required to code) Strong communication and collaboration skills Ability to manage time and meet deadlines in a fast-paced environment Preferred Qualifications: Experience working in Agile/Scrum environments Exposure to design systems and component libraries Background in conducting user interviews, surveys, and testing Experience with tools like Miro, InVision, or Zeplin

Job Description : Data Center Representative Provides backup support for Manager along with detail listed below (production and QA support included). Data Center Representative - the current team has a minimum of 8 years experience in the computer operations field. Qualifications and experience : Expertise in Job Scheduling environments. CA Workload Automation AE (Autosys Edition - Automated Job Control System for scheduling, monitoring and reporting). Experience working with Microsoft Office products. Strengths include: Strong customer interface and problem-solving skills. Able to manage multiple tasks. Excellent communication and interpersonal skills. Dependable. Detail oriented. Good time management skills. Must be capable of working independently. Duties and responsibilities : Perform Daily Production support. Autosys - midrange job scheduling: Monitor production application jobs to ensure successful execution. Provide escalations to application teams when alerts occur. Assist with questions and problem resolution. Manage adhoc requests and communications. Implement changes requested by application teams to job status (limited). Update and distribute daily flowchart/documentation. Monitor/escalate Supply Chain application alerts. Monitor/escalate Enterprise Selling application alerts. Monitor/escalate Imports alerts. Assist all teams in coordinating problem resolution during outages. Convey daily shift turnover details via shift turnover log and update daily task counts. Provide accurate account of details occurring while on shift to oncoming team members including outstanding tasks and status review for open items. Interface with Application teams to assist with maintenance activities. Perform all the above tasks in a timely manner to facilitate detailed and accurate information to assist and inform team members, application team s and leadership.

Experience:- 3+ Years. Location:- Manyata Tech Park, Bengaluru. Skills:- VOIP, Unified Communication. Candidate should be available for F2F discussion for Final Round. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPIs and desired SLA’s Shift – Open for 24x7 shift work .