Job Family: Cloud Platform Administrator Business Title: SAS Cloud Operations Administrator As a Cloud Platform Administrator for the SAS Cloud team in SASs Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service. You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D, Product, Technical Support, global PSD/Partners, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required. Primary Responsibilities : • Deliver excellent customer service using a customer first and continuous improvement mindset. • Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions. • Provide support for global PSD/Partner delivered ETL and automations. • Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency. • Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers. • Create and maintain service documentation including runbooks, knowledge base articles, and wiki content. • Configure, manage, monitor, and debug mid-tier software. • Manage, monitor, and maintain container-based applications deployed in cloud container services. • Develop tools and software to manage SAS and third-party software. • Diagnose, document, report, and resolve system problems. • Work directly with external customers and interface with other support teams and vendors. • Mandatory - 24x7 Shift working as per business demand. • Mandatory - Participate in a 24x7x365 on-call rotation. Additional responsibilities may include: • Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures. • Serve as technical escalation support for other team members. • Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services. Essential Requirements: • Bachelor's degree in a quantitative field, such as Computer Science, Information Technology or related field. • 2+ years of technical experience including: o Experience in SAS Administration, Deployment, integration o 1+ years of experience with Kubernetes / CaaS o 1+ years of experience Enterprise Platform Support o 1+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware. o 1+ years of experience with UNIX or Linux supporting enterprise class applications. Preferences: • Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift • Experience with Python, Ansible, or Kubernetes • Scripting experience (bash, PowerShell, etc.) • Installing, using and administrating SAS software and solutions • Programming in SAS • Deploying and managing JavaEE web application. • Java or Web development experience • Ability to travel up to 10% of the time.

Nice to meet you! Were a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. Were also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About the job Develop and support robust quality engineering solutions at every layer of the software development life cycle. Empower your team to continuously deliver enterprise grade software to production by engineering quality into our continuous delivery pipeline. Responsibilities: Create and maintain the highest quality of test automation that fails fast, uses modern development techniques, and provides key data points to support metrics-based decision making. Apply your automated tests at every layer of the application stack, both inside and outside of our continuous delivery pipeline Share your creativity by leading effective exploratory testing sessions Produce key data that illustrates the quality of our applications and develop insight that drives the direction of quality engineering Work with your team to promptly triage test failures with precision and accuracy, maintaining the health of the build pipeline Work collaboratively with your development, product, operations, and support peers to encourage quality as a key design element is all that we do Challenge the status quo every day and never stop improving our quality engineering practices Accelerate test coverage using lean testing techniques Take a lead role in code reviews for product, test, and infrastructure code Protect our users from escaped defects, participate in support escalations, and value our Customer Experience above all else Understand the role of deployment, migration, security, and performance in the in our continuous delivery lifecycle Practice effective techniques for deploying and operating SAS software in a multi cloud environment Develop and maintain authentic data sets used to test our systems at an enterprise level Deploy and support high value test environments where needed Utilize observability and monitoring tools to proactively detect and remediate failures Build human networks and collaborate across teams and across divisions to evolve quality engineering at SAS Serve as a mentor to aspiring quality engineers and multiply your impact Knowledge, Skills and Abilities 6-9 years of relevant experience. Advanced proficiency in multiple object-oriented programming languages like Go, Python, Ruby, Java/Kotlin, or JavaScript Fluent in web based microservices, REST interfaces, and the OpenAPI specification Advanced understanding of open source test automation frameworks like Selenium, Robot, Cypress, Pytest, Appium, Espresso, or XCTest Ability to improve implementations of cloud native data storage technologies, like Azure Blob Storage, AWS S3, DynamoDB, and Google Cloud Storage. Proficient with container and container orchestration technologies (Docker, Kubernetes) Functional experience building CI/CD pipelines with tools like Jenkins, Gradle, CircleCI, Spinnaker, or Argo Hands on experience with progressive test development techniques like the Page Object Model (POM), Behavior Driven Development (BDD), and test parallelization Demonstrated ability to serve as an agent for progressive change within the DevOps model Working knowledge of stream and event processing (Kafka, RabbitMQ) Fluent in at least one public cloud interface like MS Azure, AWS, or GCP Fluency with SCRUM, Kanban, Retrospectives, and other agile processes that enable a rapidly changing environment Demonstrated ability to distinguish between testing layers and match the correct approach to each situation Fluent in state-of-the-art techniques, standards, and procedures for software test development Being a responsive, flexible, accountable, a team player; capable of task prioritization and context switching to support multiple releases Ability to pivot quickly and seamlessly toward areas of need Adds value to teams independently without individual guidance Adjacent team members are better because of their efforts Strong interpersonal skills that meets or exceeds the needs of the team Consistently demonstrates the relentless pursuit of knowledge and growth that defines SAS culture

About the job We're seeking a skilled Senior Software Developer to join the analytics platform team at SAS. In this role, you will work on our core codebase, primarily in C, focusing on Compute Core and Compute Server functionalities. You will be a leader in developing the next generation of our analytic engine, helping to shape the future of SAS analytics. You will collaborate with an international team of experienced developers, bringing diverse perspectives to our projects. You will also, develop and maintain enterprise-class software used by organizations around the world. If you're passionate about software development and interested in advancing the state of analytics technology, this role might be for you! You will: Program in C and Golang in a Linux and/or Windows environment. Design and develop high quality, testable and scalable software solutions within established timelines. Be aware of and adhere to R&D best practices and processes. Actively involve other project stakeholders (e.g., managers, developers, user interface and visual designers, product managers) to ensure implementation satisfies functional requirements and is consistent with established R&D standards. Participate in project scoping and scheduling; track progress of individual tasks and alerts stakeholders of issues blocking or preventing completion of task Ensure the quality of the code you write through the development of automated tests (unit, performance, user interface). Conduct code reviews to ensure integrity and cross-product consistency. Work closely with testing by providing thorough reviews of the test plan and communicate when updates to the plan should be made to cover code changes related to enhancements, redesigns and/or bug fixes. Maintain accountability for the entire life cycle of the code including support for both internal and external consumers. In collaboration with technical writers, authors appropriate level of design and technical documentation that satisfies both internal and external consumers. Work with multiple operating systems and anticipate technical anomalies and enhancements for various environments Perform testing of software; verifies, tracks, and fixes "bugs"; modifies software design, as necessary. Determines database compatibility and develops compatible code as appropriate. Prepares feasibility studies and designs tests to determine operating characteristics of software as required What were looking for Youre curious, passionate, authentic, and accountable. These are our values and influence everything we do You have a bachelor’s degree in Computer Science or a related quantitative field You have 8 or more years of experience contributing across the full Software Development Life Cycle You’re well-versed in a broad set of languages such as C, C++, TK, Go, Java, React, JavaScript, Python You have experience with supporting tools such as Docker, Jenkins, Git, Gerrit, Hibernate, and Kubernetes You have experience with both Windows and Linux. You have experience contributing at multiple levels of the software stack. You approach every task with a quality-first mindset Additional preferences (not required): You have experience with open-source container-orchestration systems like Kubernetes You have experience with cloud architectures and at least one major public cloud provider. You have experience with agile software development. Other knowledge, skills, and abilities Exceptional aptitude for problem solving and debugging of complex multitiered software applications. Ability to pivot quickly and seamlessly as projects and business needs dictate. Detail oriented and well-organized with a strong ability to prioritize, plan, and execute tasks. Highly skilled in written and verbal communications. Comfortable working in a distributed, team-based environment

Nice to meet you! Were a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. Were also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About the job Candidate will be required to participate in designs, develops, and debugs software of diverse scope for new and existing products in accordance with designated development practices, timelines, and quality expectations. Experience in designing and developing cloud-based applications. Experience in server-side development, including the use of either GO or Java, Spring Boot, micro-service architectures, REST and MVC patterns. Must be familiar with software engineering concepts, Agile and DevOps software development methodologies. Participates in project scoping and scheduling; tracks progress of individual tasks and alerts stakeholders of issues blocking or preventing completion of task. Ensures quality through functional, unit and performance testing; works closely with testing by providing thorough reviews of the test plan and communicates when updates to the plan should be made to cover code changes related to enhancements, redesigns and/or bug fixes. Maintains accountability for the entire life cycle of the code including support for both internal and external consumers. Experience using IDEs and third-party tools for debugging, unit testing and CI/CD automation using Jenkins. Experience with Cloud architectures and at least one major public Cloud provider Candidate should have a thorough understanding of non-functional requirements and be able to work on those viz. performance, scalability, security, etc. and have experience in one or more of these areas. Additional Responsibilities Performs primary responsibilities on one or more large projects independently. Solves problems with some guidance from others. Sphere of influence: department and division with some interaction across division Strong interpersonal, documentation, and problem-solving skills Strong programming skills in SAS or language(s) related to assigned area Ability to think analytically and effectively communicate issues and solutions Ability to work independently and within a team General knowledge of software development tools, methodologies, and principles General knowledge of SAS products and their applications or specialized products related to the assigned area Mandatory Technical Skills Proven experience in design and development of software projects for the cloud environments using following technologies. Languages: Golang/Java, knowledge of more than one programming languages will be preferred Cloud: Docker, Kubernetes, Azure, AWS, GCP, OpenShift Interfaces: RESTful web services and command line interfaces Databases: PostgreSQL, Elasticsearch, Redis Tools: GIT, Gerrit, Gradle, Jenkins, Black Duck Hub, SNYK Operating systems: Unix, Windows, z/OS 6-9 years of relevant experience with Bachelor's degree in computer science or equivalent related work experience.

About the job The role is based in the Pune R&D Center, at SAS R&D Pune facility, SAS9 team. We are looking for an SDET to validate SAS9 ARD software, install/migration process on Windows and Unix platforms along with automating the functional test sets for the SAS 9 platform based (ARD) solutions. You will be joining a friendly team with a broad range of experience, to develop and maintain SAS 9 Solutions. Required Qualifications A minimum of 2-4 years of experience in all facets of software testing in a product-based software development environment SAS Technologies: Base and Advance SAS and SAS Macro Programming Knowledge of performance tuning techniques on SAS Understanding of testing concepts for Base SAS and RDBMS database would be an added advantage Knowledge of programming/Scripting language such as Java/Shell Script, Python etc. for automating deployment process as applicable. Install and administer any of Postgres, Hadoop, Oracle, MySQL, SAS or related DBMS. Independently support / install / configure test environments for multiple projects. The position requires strong ability to think and act like an end-user administrator who would deploy SAS software. Basic understanding of Cloud computing concepts and hypervisors. Must be familiar with all the phases of the Software Development Life Cycle (SDLC) Ability to make recommendations based on solid understanding of the problem resolution, troubleshooting development and environment and functional interaction. Primary Responsibilities Validation and Testing of Deployment/Install process of SAS Software on windows and Unix platforms. Installation/configuration of testing environment and support SAS9 infrastructure and continuous deployment infrastructure. Demonstrate aptitude for problem solving and debugging of complex software systems. Automate the deployment process as applicable using internal tools, Jenkins, Python, Java/Shell scripts etc. Install and administer Postgres, Oracle, MySQL, SAS or related DBMS. Administration of system, third party, and SAS software Design, implement, and maintain automated test frameworks, tools, and scripts that address specific needs. Design and implement test plans (cases, scenarios, usage). Create test strategies, test scenarios, and test ideas with clear intent. Understand complex usage concepts and assess applications ability to fulfill them. Identify risks, issues, potential defects, or defects in any phase of the project life cycle, managing them through closure. Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: You are welcome here.

About the job The role is based in the Pune R&D Center, at SAS R&D Pune facility, SAS9 team. We are looking for an SDET to validate SAS9 deployments and install/migration process on Windows and Unix platforms along with automating the functional test sets for the SAS 9 platform based solutions. You will be joining a friendly team with a broad range of experience, to develop and maintain SAS 9 Solutions. Primary Responsibilities Validation and Testing of Deployment/Install process of SAS Software on windows and Unix platforms. Installation/configuration of testing environment and support SAS9 infrastructure and continuous deployment infrastructure. Demonstrate aptitude for problem solving and debugging of complex software systems. Automate the deployment process as applicable using internal tools, Jenkins, Python, Java/Shell scripts etc. Install and administer Postgres, Oracle, MySQL, SAS or related DBMS. Administration of system, third party, and SAS software Design, implement, and maintain automated test frameworks, tools, and scripts that address specific needs. Design and implement test plans (cases, scenarios, usage). Create test strategies, test scenarios, and test ideas with clear intent.Understand complex usage concepts and assess applications ability to fulfill them. Identify risks, issues, potential defects, or defects in any phase of the project life cycle, managing them through closure. Requirement At least 1.5 years of working experience administrating Windows and Unix operating systems. A minimum of 2-4 years of experience in all facets of software testing in a product-based software development environment Knowledge of programming/Scripting language such as Java/Shell Script, Python etc. for automating deployment process as applicable. Install and administer any of Postgres, Hadoop, Oracle, MySQL, SAS or related DBMS. Independently support / install / configure test environments for multiple projects. The position requires strong ability to think and act like an end-user administrator who would deploy SAS software. Basic understanding of Cloud computing concepts and hypervisors. Must be familiar with all the phases of the Software Development Life Cycle (SDLC)

About the job Primary Responsibilities: Design, implement, manage, administer, and support Microsoft Modern Work technologies in M365 Work with Global UCC team to provide Follow-the-Sun support for a variety of UCC services. Serve as APAC region Tier 3 escalation. Produce and maintain current documentation for areas of responsibility, both end user and internal IT support Define and manage KPIs and metrics to measure service health and drive improvements. Provide end user support for a variety of collaboration tools and be able to articulate to the business which tool provides the most value based on business requirements Participate in 24x7 on-call rotation (Tier 3) for critical collaboration services including M365 (SharePoint Online, Teams, Power Platform, OneDrive, M365 Copilot etc.), Atlassian services (Jira & Confluence). Maintain an awareness of and research new technologies as they relate to the delivery of collaboration services. Partner with business units to ensure they are aware of standard and enhanced standard collaboration tools and service to maximize individual productivity. Essential Experience of supporting Microsoft Modern Work technologies Experience with Teams and SharePoint administration General familiarity with a variety of M365 Admin Centers Fundamental knowledge of IT Service Management (ITSM) Ability to communicate, written and verbal, with technical and non-technical cross-functional teams Strong understanding of governance, security, and compliance concepts within Microsoft 365, with a willingness to learn and apply best practices in a structured environment. Demonstrated interest or aptitude in exploring the latest trends in AI and automation technologies (e.g., conversational AI, generative AI, intelligent automation). Inclination toward leveraging AI capabilities, across any platform to improve productivity, user experience, and business processes is highly desirable. Additional Demonstrated ability to prioritize and deliver on multiple projects simultaneously Self-motivated and customer service focused Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues Ability to manage projects and interface with employees of varying skill sets in a high-pressure environment Strong verbal, written and interpersonal communication skills; strong problem-solving skills Preferences Experience with Atlassian Jira & Confluence Familiarity with ServiceNow Experience with Microsoft Power Platform Experience with Microsoft Azure Experience with PowerShell Familiarity with how Microsoft Modern Work technologies are licensed Experience with a wide range of collaboration tools Mandatory Technical Skills : Microsoft Modern Work technologies in M365 Total Years of Relevant experience: 5-7 years

About the job Are you a problem solver, explorer, and knowledge seeker always asking, “What if?” If so, you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences, or answering critical questions. Curiosity is our code, and the opportunities here are endless. What we do We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live. What you’ll do SAS Managed Cloud Services (MCS) Business Operations team adds value to our hosting and remote managed services using the latest technologies to continuously improve customer experience and optimize operational efficiencies. Engages in a role that directly supports Business Operations to achieve the strategic goals of the organization. Leverages domain and industry expertise. Performs research, analysis, and coordination in support of divisional activities on initiatives such as budgeting, project and communication management, policy and procedure development, and strategic planning. Provides problem solving and/or troubleshooting on company systems or processes. Interacts with internal staff, Business Units, subcontractors, and applicable departments at SAS. Primary Responsibilities: Manages and/or supports the development and execution of business strategies and/or programs; aligns scope with strategic business objectives and regularly report on status to management. Provides leadership and direction to support development and execution of business strategies and initiatives; coordinates activities with other business units within the company; establishes operating rhythm of the business to ensure the organization is running effectively and efficiently to meet goals and objectives. Identifies and analyses the business needs of the department or business unit to develop plans for continuous improvement and to help determine solutions to business problems. Engages in the project life cycle implementation process to facilitate and support the successful delivery (i.e., resource requests, contracts reviews, service agreements/work orders, project plans, invoices, etc); manages operational tasks associated with project delivery. Investigates options, recommends courses of action and drives implementation of initiatives related to continuous improvement, streamlining operations, and service delivery readiness and capabilities. Defines and implements standards and best practices to foster collaboration across all areas of the organization. Provides resources to facilitate and enhance the value and quality of project delivery (i.e. training/learning, knowledge sharing, etc.). Reviews, analyses and synthesizes policies, processes and guidance documents to facilitate understanding and usage by the business. Leverages internal knowledge of corporate tools/systems, processes/procedures, methodologies and best practices to support the business. Create and produce business reports and analysis on relevant areas of the organization and share them with appropriate stakeholders. Builds relationships with customers, internal clients, project dependencies, and stakeholder influences that characterize partnership, cooperation and trust. Additional Responsibilities Collect and analyses standard and non-standard data related to assigned projects/programs. Independently manages a key aspect of one or more programs. Continually monitors effectiveness of projects/programs and makes recommendations for improvement. Builds a business case for potential process and/or procedure solutions and completes cost/benefit analyses as support. Independently recommends process improvement audits and/or operational reviews for management consideration. Provides guidance to less experienced team members. What we’re looking for Education and Experience Curious, Passionate, Authentic, and Accountable. These are our values and influence everything we do. Bachelor's degree in a business, marketing, or computer science-related field. A master’s degree is preferred. Overall 12+ Years of experience in Information Technology and Project Management. 8+ years of experience in business operations, management consulting, or a related field Strong analytical skills with the ability to interpret complex data and identify trends Able to meet the associated challenges of different cultures, work practices and time zones Required Skills Must have: Strong Project Management, Communication, Collaboration and analytical skills Strong knowledge of Microsoft Office Suite and related applications Ability to lead project teams and gain consensus Excellent organizational and problem-solving skills The ability to analyze data, evaluate processes, and identify opportunities for improvement is crucial Ability to manage multiple initiatives simultaneously Excellent knowledge and competence in related business functional area Strong accounting, math and analytical skills Excellent negotiation, facilitation, and presentation skills Excellent interpersonal, oral, and written communication skills Ability to analyse solutions for business operations environment Ability to manage budgeting process and analyse budget performance Ability to design and support improvement processes Ability to perform well under pressure; ability to prioritize projects and adhere to deadlines Ability to give attention to detail and accuracy Ability to travel as, as needed The Nice to Haves Experience working with Oracle Fusion Proficiency in ServiceNow, other ITSM Tools Understanding of financial metrics and budgeting processes Knowledge around Lifecycle management Demonstrated experience in managing cross-functional projects with successful outcomes Experience with Business continuity- develop and refine business continuity strategies Other Knowledge, Skills, and Abilities Strong verbal, written, and interpersonal communication skills. Attention to detail and accuracy, while maintaining a solid awareness of the ‘big picture’. Ability to communicate with global peers and management in a clear, straightforward, and effective way. Strong analytic and deductive reasoning skills. Knowledge of data science technology and architecture. Ability to support global external and internal customers, negotiating any challenges presented by different cultures, work practices, and time zones. Ability to work flexible business hours as required by global customers/business needs. Communicate clearly and efficiently with internal and external stakeholders, highlighting any risks or blockers with recommendations to remediate and work around identified issues. Identify, design, and implement new initiatives designed to ensure long-term customer success and value. Stay current on industry trends, technologies, and best practices. Engineer solutions to ensure scalability, reliability, and performance.