Job Title: AWS Full Stack Developer Location: Hyderabad Shift: 2pm - 11pm Work Mode: Hybrid Employment Type: Full-Time Job Summary: We are seeking a skilled and motivated AWS Full Stack Developer to join our C1 GICC team. This role focuses on building and maintaining internal applications that support our business operations. The ideal candidate will have strong experience in both front-end and back-end development, with a solid understanding of AWS services and modern development practices. Key Responsibilities: Design, develop, and maintain scalable web applications using modern full stack technologies. Build responsive front-end interfaces using HTML, CSS, JavaScript, and TypeScript . Develop robust back-end services using Java, Node.js , and integrate with MongoDB . Leverage AWS services such as Lambda, API Gateway , and MongoDB Atlas for serverless architecture. Write and manage infrastructure configurations using YAML and Docker . Collaborate with DevOps for GitHub-based CI/CD pipelines and deployments . Ensure code quality, performance, and scalability through best practices and code reviews. Work closely with internal stakeholders to gather requirements and deliver solutions aligned with business needs. Required Skills & Qualifications: Proficiency in Java , Node.js , JavaScript , and TypeScript . Strong front-end development skills with HTML , CSS , and modern frameworks. Experience with AWS services : Lambda, API Gateway, MongoDB (Atlas), and general cloud architecture. Familiarity with YAML , JSON , and containerization using Docker . Hands-on experience with GitHub and GitHub Actions for deployments. Experience using Visual Studio Code or similar IDEs. Strong problem-solving skills and the ability to work independently or in a team. Preferred Qualifications: Experience working on internal enterprise applications. AWS Certification (Developer or Architect) is a plus. Familiarity with Agile methodologies and tools like Jira or Trello.

Shift: 6pm - 3am IST Summary The Senior Network Engineer is responsible for ensuring the availability of our customers data and voice networks, as well as deploying advanced network solutions to our customers. This role focuses on Day 2 operations; maintaining, patching, and updating network security solutions to achieve our customer's business goals. The ideal candidate will have a strong understanding of Palo Alto Networks products, including Prisma Access, Prisma Cloud, and Panorama, and a proven track record of success in maintaining and optimizing complex network security solutions. Experience with other industry-leading vendors such as Cisco, Fortinet, and Juniper are also highly desired. Essential Functions Maintains and optimizes Palo Alto Networks security solutions, including firewalls, Next Gen Security for NGFW, Panorama, Strata Cloud, SD-WAN, Prisma Cloud, and SASE Implements patching and updates to Palo Alto Networks products Troubleshoots and resolves complex network security issues within existing customer environments. Works with other engineers to ensure the ongoing stability and security of customer networks Develops and maintains comprehensive documentation reflecting the current state of customer environments Stays up-to-date on the latest security threats and vulnerabilities Provides Tier 3 support to the NOC and internal teams Participates in on-call rotation Assists with the integration and management of Palo Alto Networks security solutions with other security technologies Provides guidance and training to junior team members on Palo Alto Networks products and best practices Required Qualifications 10+ years of network administration 5+ years in a network security engineer role 3+ years of experience working with Palo Alto Networks products, including Prisma Cloud, and SASE PCNSE/SSE certification Expert- level understanding of network concepts and protocols, including SD-WAN technologies Experience with Cisco, Fortinet, and Juniper firewalls is a plus Experience with routing and switching technologies from Cisco, Juniper, Extreme, Aruba, and Ciena is a plus Excellent written and verbal communication skills Ability to work independently and as part of a team Strong problem-solving skills. Palo Alto Networks Certified Network Security Engineer (PCNSE or SSE) Desired/Preferred Qualifications Palo Alto Networks Prisma Certified Cloud Security Engineer (PCCSE) Cisco Certified Network Professional Security (CCNP Security) or equivalent Experience working in a Managed Service Provider environment Other relevant certifications, such as Juniper Networks Certified Professional Security (JNCIP-SEC) or Fortinet Network Security Expert (NSE) Project Management Familiar with change management process and procedures

Shift: 6pm to 3am Summary The Diagnostic Engineer III is responsible for identifying and resolving complex telephony and other associated technology issues. Essential Functions Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Develops positive working relationships with internal and external customers Required Qualifications 8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts 5 years’ experience supporting Cisco solutions Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center ICM and VXML Scripting 2 years’ experience using an automated ticketing system 5 years’ experience supporting Cisco hardware and software Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel Must possess excellent oral and written communication skills in English Highly skilled in writing with details, accuracy, and consistency Strong analytical, interpersonal, and relationship building skills Must be familiar with both voice and data equipment and technologies Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications Strong work ethic and personal drive to excel Strong sense of urgency and commitment to get the job done Superior negotiation, coordination, and conflict resolution skills Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications Industry certifications on telephony and associated technology solutions, depending on team placement Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration) Working experience in the managed services industry Familiar with both voice and data equipment and technologies Bachelor’s degree in Computer Science Understanding of quality processes including ITIL

Role & responsibilities Key Responsibilities: Design, develop, and maintain CRM-integrated applications using C#, ASP.NET, and .NET Core. Customize and extend CRM platforms (e.g., Microsoft Dynamics CRM) through plugins, workflows, and custom APIs. Integrate CRM systems with third-party applications and internal systems. Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions. Write clean, scalable, and well-documented code. Perform unit testing and participate in code reviews. Troubleshoot and resolve technical issues related to CRM integrations. Ensure data integrity and security in CRM-related applications. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or related field. 3+ years of experience in .NET development (C#, ASP.NET, .NET Core). Hands-on experience with CRM platforms (preferably Microsoft Dynamics CRM). Strong understanding of RESTful APIs, Web Services, and integration patterns. Experience with SQL Server and writing complex queries/stored procedures. Familiarity with JavaScript, HTML, and CSS for front-end customization. Knowledge of Azure DevOps, CI/CD pipelines is a plus. Excellent problem-solving and communication skills. Preferred Qualifications: Microsoft Certified: Power Platform or Dynamics 365 certifications. Experience with Power Automate, Power Apps, or other low-code platforms. Exposure to Agile/Scrum methodologies. Preferred candidate profile

Primarily working with Extreme Network Switching, Routing and Wireless; and Juniper to a lesser degree Provide Tier 3 level technical support and troubleshooting for Extreme network infrastructure in a Managed Service Provider environment. Act as the highest escalation point for complex network issues, working closely with Tier 3 engineers and other cross-functional teams to resolve critical incidents Conduct in-depth root cause analysis of network problems, utilizing advanced diagnostic tools and techniques Collaborate with network architects, project managers, and other stakeholders to design and implement solutions that meet client requirements and industry best practices Develop and maintain technical documentation, including network diagrams, standard operating procedures, and knowledge base articles Assist in the evaluation and deployment of new Extreme network technologies, ensuring seamless integration into the MSP environment Continuously monitor network performance, proactively identifying potential issues and implementing necessary optimizations and enhancements Provide mentorship and guidance to junior engineers, sharing knowledge and fostering their professional development Stay up-to-date with the latest Extreme network technologies, industry trends, and best practices Additional Specific Duties and Responsibilities Performs On-call rotation with team members Required Qualifications Bachelors degree in computer science, Information Technology, or a related field Minimum of 10 years of experience in supporting Extreme network infrastructure, preferably within a Managed Service Provider environment Expert-level knowledge of Extreme switches, routers, and wireless technologies Must possess Extreme Networks Certified Specialist Certification Heavy experience with Extreme routers and switches (ERS/EXOS/VSP) Strong experience with SPB (Fabric) Strong Experience with Extreme XIQ-SE, ExtremeCloudIQ, and Extreme Control. Strong knowledge of Layer 2, Layer 3 routing protocols VRRP, VXLAN, BGP, OSPF etc. Strong knowledge of security protocols and best practices RF Experience in Wireless 802.11 a/b/g/n Data Center routing and switching experience preferred Extensive experience with network security technologies, including firewalls, VPNs, and IDS/IPS Proficiency in network virtualization technologies such as VLANs, VXLANs, and MPLS Excellent troubleshooting and problem-solving skills, with a focus on root cause analysis and resolution Strong communication and interpersonal skills, with the ability to collaborate effectively with clients, team members, and stakeholders Current ECS certification is required Role & responsibilities Preferred candidate profile Perks and benefits

• Leads end-to-end project planning and execution from intake through deployment, ensuring alignment to delivery objectives and governance standards Supports project intake and pre-planning efforts, including scope framing, estimating, resource alignment, and milestone planning Partners with Portfolio Managers, Tech Delivery Teams, and Business Stakeholders to translate business needs into realistic timelines, factoring in resource constraints, technical feasibility, and interdependencies Defines and maintains timelines and RAID logs, ensuring visibility and accountability across project phases Contributes to portfolio-level planning processes, providing insight into project sequencing, team capacity, and long-range planning considerations • • • • Manages dependencies, milestones, and cross-team coordination in support of portfolio outcomes Coordinates internal teams and external partners to ensure effective planning, execution, and alignment across all phases of the project lifecycle • • • Facilitates regular check-ins, status reporting, and project health reviews with stakeholders and leadership Tracks performance against defined metrics and timelines, escalating risks and blockers proactively Adapts and applies different delivery methodologies (Agile, Hybrid, Waterfall) based on project type and team readiness • Drives continuous improvement through retrospectives, lessons learned, and feedback loops Required Qualifications • Bachelors degree in business, project management, information systems, computer science, or related field • 4-8 years of experience in project management, including cross-functional coordination and stakeholder engagement • • • Some overlap with U.S. business hours is expected to support real-time collaboration and project cadence Must possess excellent oral and written communication skills in English Proven track record of leading technology projects, such as system implementations, platform migrations, or SaaS integrations • • • • Demonstrated ability to lead structured planning efforts, develop project documentation, and manage timelines, scope, and resources Familiarity with multiple delivery approaches (Agile, Waterfall, Hybrid) and the ability to adapt based on project context Strong written and verbal communication skills, with experience engaging technical and business stakeholders, including leadership High sense of ownership and accountability; able to work independently while navigating ambiguity and driving clarity • • • Proficiency with project management tools such as Microsoft Project, Azure DevOps, Jira, or Smartsheet Comfortable working in a distributed, cross-cultural team environment with stakeholders across time zones Demonstrated ability to proactively communicate progress, surface risks early, and take initiative without waiting for direction Desired/Preferred Qualifications PMP, PMI-ACP, Certified Scrum Master (CSM), or SAFe certification • • • • • • Experience supporting IT portfolio planning or participating in long-range delivery roadmaps Exposure to ERP, CRM, or enterprise SaaS ecosystems (e.g., NetSuite, Salesforce, Workday) Business analysis skills, including requirements gathering, process mapping, and basic data interpretation Experience contributing to or refining PMO standards, playbooks, or intake processes Familiarity with collaborative work management tools (e.g., ADO, Jira, Smartsheet, Confluence, Microsoft Project) • Prior experience supporting U.S.-based project teams or clients is a plus Supervisory Responsibility None Travel Less than 10% Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne. EEO Statement ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please viewthe Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm