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2 - 5 years

5 - 15 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Interview: 1 round Virtual, Final Round F2F.

Location:

About the Role:

Technical Support Engineer (Tier 2/3)

Skills:-VOIP, Unified Communications.

Key Responsibilities:

  • Escalation Handling:

    Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting.
  • Technical Troubleshooting:

    Diagnose and resolve complex issues related to

    SIP, RTP, VoIP, UC applications, and call routing

    .
  • Packet Analysis & Debugging:

    Utilize tools like

    Wireshark, SIP tracing, and logs analysis

    to identify and resolve technical problems.
  • Lab Replication:

    Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary.
  • Customer Interaction:

    Engage partners on escalated cases, providing clear technical resolutions.
  • Documentation & Knowledge Sharing:

    Contribute to internal knowledge bases, write technical articles, and mentor junior engineers.
  • Collaboration:

    Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution.
  • Process Adherence

    Maintaining KPI’s and desired SLA’s
  • Shift –

    Open for 24x7 shift work .

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First Meridian Business Services
First Meridian Business Services

Business Services / Technology Solutions

Metropolis

250 Employees

171 Jobs

    Key People

  • John Doe

    CEO
  • Jane Smith

    CTO

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