UI/UX Designer – Chatbot Interfaces & ServiceNow Virtual Agent (Contractual)

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Role Overview

UI/UX Designer

chatbot interfaces and conversational AI

ServiceNow Virtual Agent UI build/customization

Microsoft Teams integration

🔧 Key Responsibilities

• Design and customize UI/UX for ServiceNow Virtual Agent across enterprise applications.
• Develop intuitive and engaging chatbot interfaces focused on improving user experience.
• Integrate chatbot systems with Microsoft Teams for seamless cross-platform engagement.
• Collaborate with cross-functional teams including product owners, developers, and stakeholders.
• Conduct user research, create wireframes, prototypes, and high-fidelity designs using modern design tools.
• Advocate best practices for conversational AI design, usability, and accessibility.
  

🛠️ Required Qualifications

• 7+ years of experience in UI/UX design, specifically for chatbot interfaces or conversational AI.
• Strong background in ServiceNow Virtual Agent UI build and customization.
• Proven experience integrating chatbot solutions with Microsoft Teams.
• Proficiency in design tools like Adobe XD, Figma, Sketch, etc.
• Deep understanding of conversational design principles and user psychology.
• Strong portfolio demonstrating chatbot and conversational AI projects.
• Excellent communication and team collaboration skills.