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10.0 - 15.0 years
50 - 75 Lacs
Bengaluru
Work from Office
About the Role As the Head of Operations and CX, you will play a crucial role in shaping and being the sole owner of the consumer experience with Company from the start to end of every mission that consumers raise with us. The individual will lead a large operations team for consumer engagement and mission fulfillment, with tech first thinking. This is a high-impact role that requires a strong mix of strategy, execution excellence, and leadership. The individual will also be a critical leader for the entire Travel business, and will be expected to be AI first in thought process and execution. For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations. What You ll Do This role will be fully accountable and responsible for all missions that come from our consumers; The team will engage with consumers, fulfill their tasks with highest consumer service levels possible Lead a team that will receive and fulfill all missions received from start to end; Build AI first solutions to scale the business model- From consumer engagement to mission fulfillment Operational Excellence: Develop and execute scalable playbooks for rapid expansion and sustainable operations Seller & Customer Experience: Own and enhance the end-to-end experience for both users and service providers, driving high engagement and satisfaction Process & Playbook Creation: Design and implement streamlined processes for onboarding, training, and quality control of agents and consumer interactions Full Ownership & Execution: Operate with a founder mindsetsolve challenges, take initiative, and drive outcomes. What Youll Need Customer-Obsessed You deeply care about consumer experiences and prioritize their needs. Strategic & Execution-Focused – You can craft a vision and execute with precision and excellence Entrepreneurial & Action-Oriented – You thrive in ambiguity, love building from scratch, and move fast Data-Driven & Process-Oriented – You understand how to scale operations efficiently and effectively
Posted 2 weeks ago
3.0 - 8.0 years
14 - 16 Lacs
Bengaluru
Work from Office
About the Role: We are looking for a street-smart and dynamic Assistant Manager - Partnerships to drive strategic alliances and partnerships in Bangalore. The ideal candidate must have an in-depth understanding of the Bangalore market, a strong network, and prior experience in travel partnerships, preferably within the Assistance/Concierge, lifestyle, retail, hospitality, or restaurant industry. Key Responsibilities: Identify, negotiate, and establish travel partnerships with key brands, businesses, and Service providers/vendors in Bangalore. Develop and execute strategic partnership plans to enhance brand visibility and customer engagement. Build and maintain strong relationships with stakeholders to ensure long-term collaboration. Conduct market research to identify trends, competition, and potential partnership opportunities. Collaborate with internal teams (marketing & operations) to maximize the impact of partnerships. Monitor partnership performance, track key metrics, and provide data-driven insights for optimization. Work closely with local businesses, community groups, and influencers to create impactful travel campaigns. Stay updated on industry trends and competitor activities to refine partnership strategies. Required Skills & Qualifications: Must be based in Bangalore and have a strong understanding of the city's travel ecosystem. 3-5 years of experience in managing travel partnerships, preferably in the Assistance/Concierge, lifestyle, retail, hospitality, or restaurant industry. Proven ability to identify and close high-impact partnerships. Excellent negotiation, communication, and relationship management skills. Strong analytical and problem-solving abilities to measure and optimize partnership outcomes. Ability to work in a fast-paced, dynamic environment with minimal supervision. A proactive, result-oriented, and street-smart approach to business development. If you are passionate about building travel partnerships and have an entrepreneurial mindset, wed love to hear from you!
Posted 2 weeks ago
7.0 - 12.0 years
8 - 14 Lacs
Noida
Work from Office
At IDEMIA, we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems. We serve our clients in 180 countries thanks to our 15,000 employees worldwide. About IDEMIA Public Security We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode Work timing: US shift (5 pm to 2 am) 5 days Office location: Noida sector 73 Check out IDEMIA office location & Pictures (Click on this link) https://g.co/kgs/xoDxANm Position Summary: We are seeking a highly organized and proactive individual to support tactical purchasing activities and manage administrative tasks related to travel within the US. This role will contribute to enhancing supply chain visibility, contract governance, and sourcing efficiency. Key Responsibilities: Travel Administration (US + France): Oversee comprehensive travel arrangementsincluding flights, accommodations, car rentals, and visa processingfor employees across multiple regions. Partner with travel agencies, vendors, and internal teams to ensure smooth and efficient travel experiences. Establish and enforce travel policies that promote compliance and cost savings. Track travel expenditures, generate monthly reports, and analyze data to identify opportunities for optimization. Respond proactively to traveler inquiries and resolve any travel-related issues. User Profile & System Administration Create user profiles within Travel portal for all regions. Handle updates to user accounts, such as changes in management, contact details, and employee group transfers. Support delegate approval configurations when direct managers are unavailable. Traveler Support & Issue Management Address daily traveler inquiries and escalation cases related to bookings, preferred travel options (hotels, flights, transportation), and system navigation. Serve as the main contact for urgent travel matters such as cancellations, rental car problems, and emergency rebookings, coordinating closely with support team of Travel portal. Track and resolve open Travel portal community cases, including managing credits, refunds, and support tickets. Training & Communication Conduct training and onboarding sessions for travelers and site managers, particularly during the launch of new Points of Sale (POS) or system updates. Engage in monthly Continuous Improvement team meetings to analyze user behavior, travel expenses, and adherence to travel policies. Tactical Purchasing & Supply Chain Support: Develop and maintain reporting dashboards for Purchasing and Supply Chain teams. Track key metrics and KPIs to support data-driven decision-making. Contract & Documentation Management: Support the procurement team in managing contract Repository (dependent on security clearance): drafting, coordinating signatures, and maintaining records using tools like DocuSign, Hyperlex and Sharepoint Assist in issuing and evaluating RFIs and maintain documentation. Coordinate NDAs and ensure proper documentation and archiving. Sourcing & Cost Management: Support Tactical Sourcing activities including vendor comparisons, quoting, and purchase order management. Assist in the maintenance of the PSNA (Purchasing and Supply Network Administration) Savings Reporting and Action File. Must have Skills Excellent communication skills, with the ability to engage regularly with stakeholders located across various regions globally. Proficient in Microsoft Excel and analytical tools (Power BI is a plus). Required Skills & Qualifications Bachelors degree in Business Administration, Supply Chain, or related field. 7+ years of relevant experience in travel management and/or tactical procurement. Strong knowledge of travel platforms (e.g., Egencia) and ERP systems. Exceptional organizational and time-management skills. Strong interpersonal skills and ability to collaborate with cross-functional teams. Attention to detail and ability to manage multiple priorities. Experience in Corporate Travel management and in working globally corporate Tavel agencies is a strong plus Contract and document management experience is a strong plus. Why Join Us Dynamic and collaborative work environment. Opportunity to impact both corporate travel efficiency and procurement effectiveness. Exposure to global stakeholders and diverse sourcing projects.
Posted 2 weeks ago
1.0 - 3.0 years
2 - 2 Lacs
Mumbai Suburban
Work from Office
Responsibilities: * Coordinate travel arrangements from start to finish * Manage itineraries and hotel bookings * Ensure compliance with company policies and procedures * Collaborate with clients on trip planning and execution
Posted 2 weeks ago
2.0 - 3.0 years
4 - 5 Lacs
Mumbai
Work from Office
We are seeking an experienced Travel Operations Executive to join one of our esteemed client. In this role, you will be responsible for contributing to the success of the organization. Responsibilities/Role: Should have good product knowledge of Europe and long haul destination and should manage to customize FIT packages . Well versed with air ticketing on online portals . Should have good communication skills. Qualifications: Graduate 2 -3 years of experience in B2B/ B2C Strong communication and organizational skills Ability to work independently and as part of a team Role & responsibilities Preferred candidate profile
Posted 2 weeks ago
1.0 - 6.0 years
2 - 5 Lacs
Noida
Work from Office
For quick responses watsapp cv to HR Mamta @9903044494 Hiring candidates having exp in International Mix clls like - Lufthansa , Qatar , British , Turkish Min 2 yr relevant exp req Telephonic Selection Salary upto 50k Location Noida Required Candidate profile Must hv worked on mix international calls - Lufthansa , Qatar , British , Turkish Immediate joiners prefered Telephonic Selection
Posted 3 weeks ago
3.0 - 5.0 years
4 - 9 Lacs
Noida
Work from Office
Responsibilities: * Lead travel planning & operations for clients * Manage destination management & tour sales * Oversee holiday planning, flight booking & visa ops * Ensure exceptional customer service at all times * Able to create package worldwide Sales incentives Annual bonus Performance bonus Referral bonus Mobile bill reimbursements Returning mother's program Job/soft skill training Career break/sabbatical
Posted 3 weeks ago
1.0 - 6.0 years
1 - 5 Lacs
Mumbai
Work from Office
As a B2B operations executive you will be incharge of end to end guest experience starting with queries, itineraries quotation, vendor bookings and ensuring a seamless guest experience on ground. Responsibilities Heritage Culture: Should have knowledge of Mumbais history and cultural legacy or be enthusiastic about learning. Booking Management: Process and confirm bookings from various channels. (B2B and B2C) Supplier Coordination: Secure and confirm services with hotels, transportation, and guides using internal system. On-ground Service: Provide arrival/departure assistance and conduct weekend tours. Administrative Tasks: Maintain records, prepare reports, and assist with presentations. Qualifications: Any Graduate Experience: 1-3 years in inbound travel operations Skills: Excellent organizational and communication skills, time management, Strong attention to detail.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Job Title: Travel Consultant (MICE) Location: Bengaluru, India Overview LifeIsOutside.com is seeking a dynamic and passionate Travel Consultant to join our MICE team. As a Travel Consultant, you will play a pivotal role in designing and delivering customized corporate travel and event solutions that exceed client expectations. You will work closely with clients to understand their unique requirements, coordinate with our extensive network of pan-India partners, and ensure flawless execution of meetings, incentives, conferences, and exhibitions. If you have a passion for travel, exceptional organizational skills, and a knack for building client relationships, wed love to hear from you! Key Responsibilities Client Engagement : Collaborate with corporate clients to understand their MICE event objectives, budgets, and preferences, providing tailored recommendations for venues, itineraries, and activities. Solution Design : Create customized travel and event proposals, leveraging LIOs exclusive partnerships with resorts, campsites, hotels, and boutique getaways across India. Vendor Coordination : Liaise with vendors, including hotels, transport providers, and activity organizers, to secure services at contracted rates and ensure high-quality delivery. Event Planning : Manage end-to-end logistics for MICE events, including site inspections, travel itineraries, accommodation, catering, and on-site support. Client Relationship Management : Build and maintain strong relationships with clients, ensuring repeat business and high satisfaction through exceptional service. Budget Management : Develop cost-effective solutions that align with client budgets while maximizing value and experience. Market Awareness : Stay updated on industry trends, new destinations, and innovative MICE offerings to enhance LIOs service portfolio. Qualifications and Skills Experience : Minimum 1 year of experience in the travel, tourism, or MICE industry, preferably in a corporate travel or event planning role. Education : Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field. Industry Knowledge : Strong understanding of the MICE sector, including market trends, venue options, and event logistics. Communication Skills : Exceptional verbal and written communication skills to engage with clients and present proposals effectively. Negotiation Skills : Proven ability to negotiate with vendors and secure cost-effective deals while maintaining quality standards. Organizational Skills : Ability to manage multiple projects simultaneously, with meticulous attention to detail and deadlines. Client-Centric Mindset : Passion for delivering outstanding customer service and creating memorable event experiences. Language Skills : Fluency in English; knowledge of additional languages (e.g., Hindi, Kannada, Telugu, or Tamil) is an advantage. Travel Readiness : Willingness to travel for site inspections, client meetings, and event execution as needed. Why Join LifeIsOutside.com? Impactful Work : Be part of a leading MICE company that delivers transformative corporate experiences for top-tier clients. Growth Opportunities : Access professional development and career advancement in a fast-growing industry. Collaborative Culture : Work with a passionate team dedicated to innovation and excellence in event planning. Exclusive Network : Leverage LIO’s extensive partnerships with premium venues across India to create unique client experiences. Competitive Benefits : Enjoy a competitive salary, performance-based incentives, and flexible work arrangements. Role & responsibilities
Posted 3 weeks ago
3.0 - 5.0 years
12 - 15 Lacs
Gurugram
Work from Office
Role & responsibilities About Masters Union - Masters Union (www.mastersunion.org) is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy. Our leadership consists of alumni from IITs, IIMs, and Ivy League Schools like Stanford and UPenn. The institute is strategically located in the very heart of Gurugram's business district, flanked by several Fortune 500 companies, in order to provide the ultimate industry-immersive and hands-on learning experience from day one. The most ground-breaking feature of its Programme is that the courses are taught by CXOs, MDs, Eminent Public Leaders, and even Members of Parliament, apart from distinguished global faculty from top B-schools who regularly consult with Fortune 500 companies. In its 5 years of run, our flagship Post Graduate Program in Technology and Business Management has already surpassed the placement records of IIM Ahmedabad and ISB with top-notch recruiters (including Amazon, Citibank, Microsoft, Unacademy, Razorpay, BCG, Bain) hiring our graduates. About the Role- We are looking for a highly dynamic and hands-on Operations Manager who will own and manage all on-ground operations related to events, administration, travel, facilities, and campus logistics catering to both the student community and the institutional staff across programs and campuses. This is a mission-critical, execution-heavy role that demands deep ownership, swift problem-solving, and high availability. You will be responsible for ensuring smooth day-to-day operations across a 7-day campus cycle including weekends and high-frequency academic events. You may be responsible for some or all of the areas mentioned below, depending on the organisational needs, scale, and your experience. Key Responsibilities 1.Campus & Administrative Operations Ensure seamless day-to-day functioning of campus infrastructure and facilities (classrooms, commons, office spaces, hostel). Supervise housekeeping, security, cafeteria, IT support, and other service vendors. Maintain and monitor preventive maintenance schedules (PPM) and infrastructure audits. Manage vendor SLAs, contracts, and renewals; ensure compliance and quality delivery. 2. Events & Program Operations Oversee end-to-end event execution for all internal and external programs including academic, social, and corporate engagement events. Coordinate with academic teams, event teams, and vendors to ensure high-quality experiences. Own timelines, budgets, and logistics from setup to breakdown. Maintain playbooks, SOPs, and post-event feedback cycles for continuous improvement. 3. Travel & Logistics Manage domestic and international travel logistics for students, staff, and visiting faculty. Coordinate bookings, visa processes, travel insurance, and itinerary management in collaboration with the central travel desk. Ensure policy compliance, cost-efficiency, and timely execution. 4. Student Experience & Community Life Act as the go-to operations partner for student needs across UG, PGP, and Executive programs. Support student-led initiatives, clubs, competitions, and weekend activities. Handle escalations and provide real-time resolution with a bias for action. Requirements: 38 years of experience in operations, administration, or hospitality/event management. Proven ability to manage high-tempo environments and drive outcomes with minimal supervision. A natural executor someone who thrives on being on-ground and "making things happen." Excellent interpersonal and communication skills; able to work with students, faculty, vendors, and senior leadership alike. Willingness to work on a 7-day operational cycle this is not a conventional desk job; physical presence and real-time responsiveness are key.
Posted 3 weeks ago
3.0 - 8.0 years
0 - 1 Lacs
Kochi, Hyderabad, Bengaluru
Work from Office
Roles and Responsibilities Manage MICE operations from planning to execution, ensuring seamless delivery of events. Coordinate with clients, vendors, and internal teams to understand requirements and preferences. Develop detailed itineraries for tours, holiday packages, and travel arrangements. Ensure timely communication with stakeholders throughout the event lifecycle. Monitor budgets and costs associated with MICE operations.
Posted 3 weeks ago
2.0 - 7.0 years
3 - 4 Lacs
Navi Mumbai
Work from Office
Responsibilities: * Manage back office operations: bookings, itineraries, follow-ups * Coordinate with clients & suppliers: vendor coordination, negotiation * Execute travel ops: planning, execution, monitoring
Posted 3 weeks ago
1.0 - 3.0 years
0 - 0 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Requirement for Cruise Consultant Location Noida, Gurugram Salary upto 65k + unlimited incentives Min 1yr of experience required Both sides cab meal 5 days of working Us process Rotational shift off Required Candidate profile Requirement for Cruise Consultant Perks and benefits Perks and Benefits
Posted 3 weeks ago
2.0 - 6.0 years
1 - 5 Lacs
Pune
Work from Office
Meeting SLAs consistently by managing the performance of the team - Monitor Resource / capacity planning on a daily / weekly basis Monitoring project deliveries and ensuring zero delays with high quality standards - People Management and ensuring smooth functioning of the process/team Controlling attrition - Focus on Quality within team and for the process & ensuring Compliance of ISO Managing Client expectations - Coach direct reportees to achieve desired result & Performance Management (Appraisals) - Report teams performance dash boards on a weekly and monthly basis. Management of team productivity - Associate Engagement and Development Qualifications Graduate Job Location
Posted 1 month ago
4.0 - 6.0 years
3 - 6 Lacs
Chennai
Work from Office
Urgent Opening for Deputy Manager-Operations-Travel Posted On 15th Jul 2015 11:12 AM Location Chennai Role / Position Deputy Manager-Travel Operations Experience (required) 4-6yrs Description Our Client is a leading globaltraveland destinationmanagementservices company Position -DeputyManager-Operations Location -Chennai India Job Profile Scheduling of TourManager Maintaining of Tour cost as per the SOM Customer Service & SpaceManagementOn Tour To Maintain Relationship with suppliers &OperationTeam To cross check invoices & Claim Breakages To look into customer complaints on Road Responsible for GrossOperationProfit across Destination GrossOperatingProfit of Tours Customer Satisfaction Improving staff productivity Coordination with suppliers and DestinationManagementCompanies Coordination with corporates and customers for all pre departure formalities Send Resumes to sbharathwajan.expertiz@gmail.com -->Upload Resume
Posted 1 month ago
1.0 - 2.0 years
3 - 4 Lacs
New Delhi, Gurugram
Work from Office
We are hiring for International Travel Customer Service Voice Process. grad or under grad with min 6 months of travel exp can apply. salary: upto 50k inhand. 5 days a week working. call or WhatsApp: HR Nainy: 9354475254 Perks and benefits both side cab
Posted 1 month ago
1.0 - 2.0 years
3 - 4 Lacs
New Delhi, Gurugram
Work from Office
We are hiring for International Travel Customer Service Voice Process. grad or under grad with min 6 months of travel exp can apply. salary: upto 50k inhand. 5 days a week working. call or WhatsApp: HR Riya: 9220492616 Perks and benefits both side cab
Posted 1 month ago
3.0 - 8.0 years
3 - 8 Lacs
Gurgaon, Haryana, India
On-site
As an EMTRoyale Consultant, you will be an integral member of the team responsible for designing luxurious, bespoke travel experiences for high net worth individuals (HNIs). This role demands a thorough knowledge of upscale travel destinations, a keen understanding of the unique needs of affluent travelers, and a commitment to providing exceptional travel advice and service. The EMTRoyale Consultant embodies our values of Creativity, Curiosity, Customer Focus, and Continuous Improvement, driving innovative solutions that meet the elevated expectations of our discerning clients. Role & responsibilities: Tailored Travel Planning : Design customized travel itineraries based on individual client profiles, preferences, and luxury standards. Destination Expertise : Maintain in-depth knowledge of a wide range of exclusive destinations and upscale travel experiences worldwide. Client Relationship Management : Establish and nurture long-term relationships with high net worth clients, ensuring high satisfaction and repeat business. Travel Research and Recommendations : Conduct detailed research to stay updated on luxury travel trends, destination insights, and exclusive offerings. Responsive Communication : Offer prompt and thorough communication with clients, including scheduled calls to discuss travel plans and updates. Problem Solving and Adaptability : Address and resolve any travel-related issues that arise, ensuring a seamless experience for the client. Sales and Negotiation : Utilize exceptional sales skills to promote high-end travel packages and secure bookings while meeting the client's needs and expectations. Marketing Insight : Collaborate with marketing teams to create enticing promotional materials specific to luxury travel experiences. Feedback and Improvement : Gather client feedback to refine and enhance the travel offerings and service delivery continuously. Professional Development : Stay informed about the global travel industry's trends and dynamics, particularly in the luxury segment, through ongoing education and professional growth. Preferred candidate profile: Experience : Minimum of 5-10 years in client-facing roles, preferably in the luxury travel sector. Educational Qualification : Bachelors degree in travel, tourism, business, or a related field. Luxury Travel Knowledge : Extensive knowledge of luxury travel markets and the unique requirements of high net worth individuals. Communication Skills : Excellent verbal and written communication skills to interact effectively with affluent clients and stakeholders. Interpersonal Skills : Strong interpersonal skills to build and maintain relationships with clients, vendors, and team members. Analytical Abilities : Proficient in assessing client needs, market trends, and designing appropriate travel solutions. Technological Proficiency : Good command over Microsoft Office applications, especially PowerPoint and Excel, and familiar with CRM software. Sales Expertise : Demonstrated ability in sales, negotiation, and closing high-value deals in the luxury travel market. Cultural Sensitivity : Ability to understand and cater to the diverse cultural preferences and expectations of international high net worth travelers. Personal Traits : Creative, curious, customer-focused, and continuously striving for improvement.
Posted 1 month ago
5.0 - 9.0 years
8 - 12 Lacs
Noida
Work from Office
At IDEMIA, we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems. We serve our clients in 180 countries thanks to our 15,000 employees worldwide. About IDEMIA Public Security We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode Work timing: US shift (5 pm to 1 am) 5 days Office location: Noida sector 73 Check out IDEMIA office location & Pictures (Click on this link) https://g.co/kgs/xoDxANm Position Summary: We are seeking a dynamic and detail-oriented professional for Travel & Tactical Operations to manage Global travel administration ( USA ) and support procurement operations. This role is split evenly between overseeing travel management and contributing to tactical procurement functions such as PR to PO processing , supplier coordination, contract management, procurement tools support and support to Global buyers for tactical activities like signing the NDA's and RFI's. Required Skills & Qualifications Bachelors degree in Business Administration, Supply Chain, or related field. 5+ years of relevant experience in travel management and/or tactical procurement. Strong knowledge of travel platforms (e.g., Egencia) and ERP systems. Exceptional organizational and time-management skills. Strong interpersonal skills and ability to collaborate with cross-functional teams. Attention to detail and ability to manage multiple priorities. Experience in Corporate Travel management and in working globally corporate Tavel agencies (GBT, Egencia, CWT, other ...) is a strong plus Contract and document management experience is a strong plus. Roles & Responsibilities Travel Management (50%) Oversee comprehensive travel arrangements including flights, accommodations, car rentals, and visa processing for employees across multiple regions. Partner with travel agencies, vendors, and internal teams to ensure smooth and efficient travel experiences. Establish and enforce travel policies that promote compliance and cost savings. Track travel expenditures, generate monthly reports, and analyze data to identify opportunities for optimization. Respond proactively to traveler inquiries and resolve any travel-related issues. User Profile & System Administration Create user profiles within Travel portal for all regions. Handle updates to user accounts, such as changes in management, contact details, and employee group transfers. Support delegate approval configurations when direct managers are unavailable. Traveler Support & Issue Management Address daily traveler inquiries and escalation cases related to bookings, preferred travel options (hotels, flights, transportation), and system navigation. Serve as the main contact for urgent travel matters such as cancellations, rental car problems, and emergency rebookings, coordinating closely with support team of Travel portal. Track and resolve open Travel portal community cases, including managing credits, refunds, and support tickets. Training & Communication Conduct training and onboarding sessions for travelers and site managers, particularly during the launch of new Points of Sale (POS) or system updates. Engage in monthly Continuous Improvement team meetings to analyze user behavior, travel expenses, and adherence to travel policies. Tactical Procurement Operations (50%) Create, track, and manage Purchase Requisitions (PR) to Purchase Orders (PO) in the ERP system (SAP, Simpra, etc.). Support the procurement team in managing contract lifecycles: drafting, coordinating signatures, and maintaining records using tools like DocuSign, Hyperlex and Sharepoint Assist in issuing and evaluating RFIs and maintain documentation. Coordinate NDAs and ensure proper documentation and archiving. Compile and analyze data for regular reports on spend, supplier performance, and compliance metrics. Support buyers and category managers in operational and administrative tasks. Must have Skills Excellent communication skills, with the ability to engage regularly with stakeholders located across various regions globally. Proficient in Microsoft Excel and analytical tools (Power BI is a plus). Why Join Us Dynamic and collaborative work environment. Opportunity to impact both corporate travel efficiency and procurement effectiveness. Exposure to global stakeholders and diverse sourcing projects.
Posted 1 month ago
4.0 - 10.0 years
5 - 8 Lacs
Mumbai
Work from Office
TLDR; Manage travel inventory for experiential group travel. (Hotels, Flights, Experiences, Food) The longer version Travel is core to the Experience Co. business & our members are some of the dynamic professionals & talent in the country. Think Director at Netflix, Design Lead at Meta, Emmy award winning artists, International Art Project founders and beyond. Imagine a day where you are planning travel for intimate groups to various parts of India and the world, you are getting on calls with small luxury hotels, finding the best flight deals to curating experiences in Europe, Asia & Africa. As Travel & Lifestyle Coordinator at Experience Co. you will be involved in various aspects of travel planning, bookings and inventory management. Key Responsibilities: Booking flights, experiences and hotels for groups travelling for leisure or business Curating delightful food menus, restaurants & bars Negotiating contracts with hotels to ensure the best rates and inventory Managing travel inventory actively and efficiently Optimize costs & expenses across bookings and destinations Coordinate on ground logistics & movement for group experiences Providing excellent experience throughout the booking process Building and maintaining relationships with airlines, hotels, and other travel partners Providing timely and accurate reporting on bookings, inventory, and expenses You'd be a great fit if you You have excellent organisational skills and You are passionate about curating bar-raising travel experiences You are a natural problem solver & negotiator You have a grip on situations even when they seem out of control and can communicate challenges, updates flawlessly You can multi-task and bring your own productivity system to the role You are an effortless communicator & collaborator, and find it easy to work with people across all levels Organisation Structure This role will report directly to the Head of Travel & Experiences
Posted 1 month ago
6.0 - 9.0 years
12 - 15 Lacs
Gurugram
Work from Office
We are looking for a seasoned and strategic leader to oversee our Operations team within the Travel, Tourism, and MICE (Meetings, Incentives, Conferences, and Events) sectors. • Familiarity with domestic clientele and hotel partnerships is essential
Posted 1 month ago
4.0 - 9.0 years
4 - 8 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Role & responsibilities : Assist with contracting hotels, venues, and service providers for MICE programs. Support the sales team with quotation preparation, proposal development , and client communication . Maintain and update the supplier database , including rates, terms, and availability. Coordinate logistics such as transportation, F&B arrangements, and technical requirements. Prepare costings , and liaise with Sales Team for seamless program delivery. Preferred candidate profile : Operational experience in handling MICE groups Destination knowledge in preparing itineraries . Experience in handling visas for groups . Good at MS office Strong negotiation skills with attention to detail. Excellent communication and interpersonal skills .
Posted 1 month ago
14.0 - 20.0 years
12 - 16 Lacs
Bengaluru
Work from Office
Position: Sr Manager Airline Experience- Mandate Location: BLR Employment type: Permanent Job type: Full time Profile Summary: IGT Solutions is looking for a Sr Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership . Primary Job Responsibilities: Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company Responsible for opportunity identification Devise solutions and strategies for improving performance & critical metrics like AHT/CSAT/Quality Manage attrition and facilitate a people friendly environment Setting Targets for Performance for all levels (Assistant Managers, Team Leaders, Quality & Agents level) Designing and presenting all Performance Reviews to the client and the company Leadership Team Responsible for profitability of the project Responsible for organizing various processes related site calibrations to ensure stability and clarity on product among all/other sites Performance management of team members Fostering a business-oriented relationship through regular interactions and ongoing communication Providing frequent status reports on team performance including plans for improvement Ensuring people development and profit enhancement Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities Track and evaluate performance to identify gaps and implement corrective action when required Education and Essential Experience: Analytical aptitude, eye to detail and problem solving attitude Proven ability to build, manage and foster a team-oriented environment Have an ability to understand Staffing adherence and Schedule Adherence Proven ability to work creatively and analytically in a problem-solving environment Desire to work in service/Sales environment Excellent communication (written and verbal) and interpersonal skills Excellent leadership and management skills Client engagement and interface exposure a must Exposure to P&L management an added advantage Min. 2 Yrs. of experience in managerial role Personal Style Enablers: Ability to motivate and inspire teams Innovative and able to foresee market conditions Excellent people manager, open to direction and a collaborative work style and commitment to get the job done Persuasive with details and facts Confident, flexible with the ability to work in a fast paced and changing environment Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. Extrovert with a blend of sales mind set It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Interested Candidate share the resume- 7042379178
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
Chennai
Work from Office
We are a leading Operator specializing in Tours to Andaman Islands. With the largest fleet of vehicles and a commitment to delivering exceptional service, we are looking for experienced & motivated travel professional to join our team in Chennai. Annual bonus
Posted 1 month ago
6.0 - 10.0 years
4 - 7 Lacs
Chennai
Work from Office
If you are interested please share your resume on whatsapp: 9959040996 Role & responsibilities Inbound Tour Operations: visiting FTO on regular basis, Oversee the planning, coordination, and execution of inbound tours , ensuring seamless delivery and high customer satisfaction. Supplier Management: Develop and maintain relationships with local suppliers, including hotels, transportation providers, and attractions. Itinerary Planning: Create customized itineraries for inbound tourists, considering factors like budget, interests, and travel style. Cost Control: Monitor and control costs associated with inbound tours, ensuring profitability and competitiveness. Quality Control: Implement quality control measures to ensure high standards of service delivery and customer satisfaction. Team Management: Lead and manage a team of tour coordinators,providing guidance, training, and support to ensure excellent service delivery.
Posted 1 month ago
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