Travel Operations Executive

Job Title: Travel Operations Executive (Holiday Operations Executive)

Location: Pune

CTC: 3-4LPA

Shit: 5 Days (Morning), Rotational Shift

Travelxp India Private Limited

We are looking for a Holiday Operations Executive who is equally passionate & has an ability to lead a team who caters to HNI customers.

Roles & Responsibilities:

·      Build comprehensive and personalized holiday itineraries, incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.

·      Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.

·      Oversee the entire holiday booking process, ensuring accuracy and adherence to timelines.

·      Effectively communicate with customers, addressing their queries and concerns promptly and professionally.

·      Handle customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.

·      Build rapport with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery.

·      Stay updated on travel trends, destinations, and industry regulations.

·      Maintain accurate travel documentation and ensure all necessary paperwork is completed before departure.

Requirements

·      1-2 years of experience in holiday operations or a related field.

·      Experience in handling hotel bookings, flight confirmations, and travel itineraries.

·      Strong understanding of travel products and services (flights, hotels, activities, etc.).

·      Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.

·      Ability to problem-solve and handle customer escalations professionally.

·      Proficiency in travel booking systems and MS Office Suite.

·      Passion for travel and a strong understanding of customer service principles.