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Transportation Representative, ATS Relay Ops

Transportation Representative, ATS Relay Ops

Amazon

0 - 4 years

2 - 6 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

Time management Process improvement MS Outlook Representative Windows Customer experience Research Troubleshooting Logistics Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities - Effectively communicate in a clear and professional manner at all times - Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners - Effectively manage sensitive cases by reporting up the escalation matrix - Demonstrate excellent time-management skills - Maintains or exceeds targeted performance metrics - Actively seek solutions through logical reasoning and identify trends to suggest process improvements A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form. Qualitative Requirements Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in English language. Ability to communicate correctly and clearly with all customers Good comprehension skills - ability to clearly understand and state the issues customers present Ability to concentrate - follow customers issues without distraction to resolution Work successfully in a team environment as well as independently Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications *Logistics background and Experience in similar role * Proficient in Excel

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Amazon

Software Development

Seattle WA

10001 Employees

6884 Jobs

Key People

Andy Jassy

President & CEO
Brian Olsavsky

Senior Vice President and CFO
David Zapolsky

Senior Vice President and General Counsel
Jeff Bezos

Founder and Executive Chairman

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Transportation Representative, ATS Relay Ops