Training Manager

Job Description

Domain- Telecom Location- Pune Exp- 10-15 years Shift- US Canadian Interested candidates pls share CVs at: RP00872073@TechMahindra.com •Create training and development programs / plans for specific LOB •Coach and develop a team of trainers with optimum efficiency •Handle ad-hoc training requests for multiple accounts •Participate in client calls representing TechM •Consolidate, maintain and share training data with internal and external stake holders •Oversee Training Batch audits / observation session and share constructive feedback •Driving Behavioral training sessions as and when required •Own, creation and regular update of training SOPs based on various quality standards •Review Trainers reporting to them regularly and share constructive documented feedback •Driving and participating in projects, performance improvement and cost reduction initiatives • Participate and drive participation of training team in CSR activities •Design knowledge transfer, shadow and primary support for Transition of new LOBs •Design, implement, maintain and improve Knowledge Management process for Telecom accounts •Co-ordinate with support functions such as HR, CS, TIM, Asset to resolve New Hire queries and close the issues highlighted by Project spocs aligned for training. •Ensure that New Hires report on Day 1 and gets aligned with their respective TechM Project spocs aligned for training. •Participate in both external and internal reviews as per the requirement and share insights as per the requirement to support the team leads and Operation manager. •Understand & mitigate any concerns which are causing delay in engagement progressions. Pick up & drive towards the smooth closure of escalated engagements. •Share best practices, feedback, and suggestions for improvement with TechM team.