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Kotak Life Insurance
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Training Manager-CREDIT CARD-Direct Channels

Training Manager-CREDIT CARD-Direct Channels

Kotak Life Insurance

2 - 7 years

8 - 12 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

training needs sales training programs relationship management mis hr generalist activities training and development hrsd training human resource management learning and development performance appraisal employee engagement sop recruitment kra

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role-Training Manager Grade M2/M3 Experience Min 2 years experience in similar roles & good understanding of SALES Job Responsibilities

Manage learning & development objectives of credit-card business, mostly D0/OFR + On roll employees

Identification of training needs and development of modules-classroom, web & mobile-based, in consultation with sales, product & training content team

Build monthly/quarterly training calendar and keep updating training content as per dynamic business needs

Prepare budget for training programs and perform administrative tasks such as costs, scheduling classes, setting up systems, equipment and coordinate for enrolments

Conduct training programs and ensure improvement in sales metrics like leads drop at various stages of sales funnel, accounts v/s logins ratio, reducing RCU & mis-selling cases etc, card activation & RTO management

Ensure right selling behaviour, sales ethics and practices are embedded through the training imparted in line with company standards and regulations.

Prepare weekly MISes & dashboards on training programs - oversee employee attendance, performance, KRA/SOP and keep updating business regularly

Regular update to the sales teams in terms of what competition is offering, how to manage objections, rejections, & planning career growth

Ensure 100% course completion on SMILE & KLAPP and share weekly reports with business

Travel to field and other business locations regularly

Behavioral Traits

Good relationship management, influencing & communication skills

Should have good analytical skills, ability to work in a collaborative manner and do what it takes to get the job done

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Training Manager-CREDIT CARD-Direct Channels