965 Training Management Jobs - Page 6

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Quoting and sales query. Experience: 3-5 Years.

Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and position breaks to Manager and onshore team Create SOP and participate in training program Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed Desired Candidate Profile: Knowledge of Syndicated Bankloan/ Private Credit / CLOs Processing experience of using Geneva as a software tool for Syndicated Bankdebt Module Reconciliation experience of Cash and Position using DUCO or any other Recon platform Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva Awareness of Agents Banks, Trustees and Custodian role in supporting Private Credit Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly A desire to work in an international team environment, often under pressure and with multiple stakeholder Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Apac Financial Services Private Limited is looking for Executive Trainee to join our dynamic team and embark on a rewarding career journey Assist senior executives in daily administrative tasks and projects. Conduct research and prepare reports on various business topics. Attend meetings and take notes for follow-up actions. Participate in training programs to gain a deeper understanding of company operations. Support different departments with their needs and requirements. Prepare presentations and other materials for executive use. Contribute to the development and implementation of business strategies.

Apac Financial Services Private Limited is looking for Executive Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Apac Financial Services Private Limited is looking for Executive Trainee to join our dynamic team and embark on a rewarding career journey Assist senior executives in daily administrative tasks and projects. Conduct research and prepare reports on various business topics. Attend meetings and take notes for follow-up actions. Participate in training programs to gain a deeper understanding of company operations. Support different departments with their needs and requirements. Prepare presentations and other materials for executive use. Contribute to the development and implementation of business strategies.

Apac Financial Services Private Limited is looking for Executive Trainee to join our dynamic team and embark on a rewarding career journey Assist senior executives in daily administrative tasks and projects. Conduct research and prepare reports on various business topics. Attend meetings and take notes for follow-up actions. Participate in training programs to gain a deeper understanding of company operations. Support different departments with their needs and requirements. Prepare presentations and other materials for executive use. Contribute to the development and implementation of business strategies.

Apac Financial Services Private Limited is looking for Executive Trainee to join our dynamic team and embark on a rewarding career journey Assist senior executives in daily administrative tasks and projects. Conduct research and prepare reports on various business topics. Attend meetings and take notes for follow-up actions. Participate in training programs to gain a deeper understanding of company operations. Support different departments with their needs and requirements. Prepare presentations and other materials for executive use. Contribute to the development and implementation of business strategies.

Vividus Hotels is looking for Training Manager to join our dynamic team and embark on a rewarding career journey Responsible for the design, delivery, and management of training programs for the organization Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs Must have strong instructional design skills and the ability to create engaging and effective training content Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives Responsible for budgeting, reporting, and driving continuous improvement of the training function

Repono Warehousing Pvt Ltd is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent communication, interpersonal, and problem-solving skills

Role & responsibilities Candidate must have experience in supporting learning delivery or managed training services projects, which includes training administration, schedule management, client engagement and trainer management. Design, develop, and deliver structured training programs for CRM, HR processes, quality procedures, and general office operations. Conduct onboarding sessions for administrative and departmental staff. Align training programs with business objectives to support organizational goals and workforce development. Create comprehensive training materials, including presentations and manuals. Design and implement strategies to manage and track Key Performance Indicators e-learning content, and handouts. (KPIs) and Key Result Areas (KRAs) . Deliver clear instructions and real-world examples to enhance understanding and application of concepts. Facilitate training sessions on sales techniques, objection handling, negotiation and closing. Performs activity that is intended to increase the knowledge, skills, and abilities of an organization's employees. Developed interactive and engaging training modules focused on manufacturing processes, production tools, and quality enhancement practices. Monitor post-training progress and provide regular updates to management on employee development outcomes. Provide continuous support to help employees implement and integrate new skills into their roles. Stay current with industry trends, best practices, and innovations in training methodologies and technologies. Deliver comprehensive product training to employees to enhance their knowledge and confidence in presenting and using company offerings." Skills Required: Proven experience as a trainer or facilitator, preferably in a manufacturing company. Strong communication , presentation , leadership , teamwork , and facilitation skills. Excellent analytical and problem-solving abilities. Ability to design and deliver engaging, effective, and interactive training programs. Knowledge of quality standards, KPIs, compliance protocols, and performance metrics. Proficiency in MS Office.

Sales expert with 5+ exp in telecom background (preferably Reliance , Vodafone, Airtel, Idea)skilled in channel development, team leadership, distributor management, market expansion, target achievement, negotiation, operations with travel readiness. Required Candidate profile Skilled communicator with core sales background in telecom industry. Efficient, proactive, target oriented team leader who can perform in high-pressure environments. Willing to travel if needed. Perks and benefits PF, Health Insurance

Work Location - Hyderabad Education - MBA in HR Role - Regional HR / Territory HR - Asst / Dy. Manager Level Recruitment & Onboarding: Manage hiring for store-level roles and ensure smooth onboarding processes. Employee Engagement & Relations: Support employee engagement initiatives and handle employee concerns in a fair and timely manner. Performance Management: Assist in performance review cycles and guide store managers on performance-related discussions. Compliance & Policies: Ensure compliance with labor laws and internal HR policies across all stores. Training Coordination: Identify training needs and coordinate with the L&D team for execution. HR Operations & Reporting: Maintain employee records, attendance, and provide regular HR reports. Role - L & D Specialist - Asst / Dy. Manager Level Identify training needs across store teams and frontline employees Design, deliver, and coordinate onboarding, product, soft skills, and compliance training Manage the Learning Management System (LMS) for content upload, user management, and training tracking Monitor training completion and effectiveness through feedback and assessments Collaborate with store managers to schedule and drive participation in training programs Support employee development and succession planning initiatives Prepare regular reports and dashboards on training metrics and outcomes

Role & responsibilities 1. LMS Adoption & Tracking Promote the effective use of the Learning Management System (LMS) across all business units. Monitor LMS usage, course enrollments, and completion metrics. Identify gaps in adoption and develop strategies to enhance user engagement. Manage user queries and coordinate with vendors or IT for system-related enhancements. 2. Training Execution & Completion Assist in the execution of the annual training calendar (classroom, virtual, e-learning). Coordinate with internal and external trainers, business stakeholders, and logistics teams. Ensure timely tracking of attendance, participation, and completion rates across programs. Maintain accurate training records and prepare periodic reports. 3. Course & Content Improvement Evaluate existing training content and recommend updates to improve relevance and effectiveness. Coordinate with Subject Matter Experts (SMEs) and vendors to create or revise training material. Ensure alignment of content with business objectives and compliance requirements. Maintain content libraries on the LMS with version control. 4. Training Impact & Performance Tracking Support the analysis of training effectiveness through pre/post assessments, feedback forms, and performance data. Assist in creating dashboards and MIS reports to measure ROI on learning initiatives. Identify trends and recommend improvements to learning strategies based on impact analysis. 5. Employee Engagement Activities Plan and execute employee engagement initiatives that promote a culture of continuous learning and development. Collaborate with internal teams for campaigns, contests, recognition programs, and L&D events. Facilitate feedback sessions to assess employee interests and satisfaction levels.

[Immediate Hiring/Immediate Joiners Preferred] Job description Job Title: Quality Analyst Sales Process (with Training Responsibilities) Location: Sector 48, Gurugram. [Badshahpur] Department: Sales / Quality Assurance Reports To: Operations Manager Position Summary: We are seeking an experienced Quality Analyst with training capabilities to support and enhance our sales operations in the Australian market . The ideal candidate will be responsible for auditing sales interactions, maintaining compliance with Australian standards and delivering effective training programs that align with business goals. This dual-role position will ensure that both new and existing sales team members uphold high standards of quality, customer service, and regulatory compliance. Key Responsibilities: Quality Assurance: Monitor and assess outbound/inbound sales calls to evaluate performance against company standards and Australian compliance regulations. Use established QA scorecards to measure effectiveness, objection handling, customer experience, and adherence to ACCC and Telecommunications Industry Ombudsman (TIO) guidelines. Conduct regular calibration sessions to ensure consistent and unbiased evaluation across the compliance team. Provide timely, constructive feedback and coaching to sales agents and team leaders. Collaborate with compliance and legal teams to flag and report any breaches or high-risk behaviors. Prepare and present weekly/monthly quality reports and insights to senior management and stakeholders. Training & Development: Design and deliver training sessions for onboarding, process updates, sales techniques, product knowledge, and compliance. Conduct refresher and corrective training sessions based on audit findings and performance trends. Maintain updated training content and knowledge base documentation aligned with Australian sales and compliance practices. Facilitate engaging training experiences using a mix of virtual and in-person formats tailored to diverse learning styles. Evaluate training effectiveness through assessments, post-training performance analysis, and feedback. Work with Sales Managers and HR to create development plans for underperforming agents. Qualifications & Experience: Bachelors degree in Business, Communication, Sales, or a related field. 24 years of experience in a quality analyst or sales training role, preferably supporting Australian clients or markets. Experience with contact centre platforms (e.g., Genesys, Five9, Zendesk), QA tools, and CRM systems (e.g., Salesforce). Exceptional communication and facilitation skills. Demonstrated ability to analyze performance data and create actionable improvement plans. Experience working in a culturally diverse or international sales environment. Key Competencies: Strong knowledge of Australian sales and compliance frameworks Quality auditing & root cause analysis Adult learning principles & training delivery Coaching and performance support Customer-first mindset Data-driven decision-making Attention to detail and regulatory awareness Stakeholder collaboration Work Conditions: Flexibility to work in AEST/AEDT time zones Shift Timing : shift Timings is from 7:00 AM to 16:30 PM IST, as we operate within the Australian International Process. [Shift is subject to change an hour early basis business needs and day light saving] Office Location : Our office is located at Gurugram, Sector 48. Transportation Services : Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses. Company Website : For more information about our company, please visit veye.com.au Job Type : Full-time, Permanent Pay Range : 350,000.00 - 450,000.00 per year Schedule: Fixed shift Morning shift Supplemental Pay: Performance bonus Work Location: In person, [Immediate Hiring]

A strategic thinker responsible for students enrollment /corporate training sales, on boarding expert trainers managing Sales-B2C & B2B Trainer On-boarding & Delivery Ecosystem Operations & Program Coordination Planning & Market Intelligence Required Candidate profile 10+ exp in training business development, EdTech, corporate L&D sales, skilling ecosystem roles A proven track record of managing training programs for 350+ learners, leading corporate collaborations

Role & responsibilities Create and execute learning strategies and programs Support and assist in identifying development needs and design and deliver programs(ILT/V-ILT/E-learning) to address skill gaps. Support and assist implementation of learning programs Integrate multiple learning approaches throughout the organization Conduct regular talent assessments. Collaborate with key stakeholders to assess business needs and align learning initiatives with business objectives. Understanding of the evaluation frameworks to measure the learners effectiveness Analysing feedback to enhance the learning experience. Create and manage training calendar. Maintain employee records up-to-date, track their training, certifications, and progress. Manage pre and post learning activities Functional knowledge of learning management system Preferred candidate profile Proven experience as an Assistant Manager or similar Current knowledge of effective learning and development methods Familiarity with e-learning platforms and practices Experience in project management Proficient in MS Office and Learning Management Systems (LMS) Excellent communication and negotiation skills; sharp business acumen Ability to build rapport with employees and vendors This role demands travelling Professional certification is a plus

C-Electric Automotive Drives Pvt. Ltd. is looking for Drive train Specialist to join our dynamic team and embark on a rewarding career journey Inspect and troubleshoot drivetrain components. Perform repairs or recommend replacements. Test vehicle systems post-repair. Stay updated with emerging drivetrain tech.

Alembic Group is looking for Senior Executive - Training & Development to join our dynamic team and embark on a rewarding career journey Identify training needs through TNA. Design and deliver training programs. Monitor effectiveness and ROI. Work with HR to align training with business goals.

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to work well in a teamAdaptable and flexibleWritten and verbal communicationAbility to meet deadlinesCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Training Manager / Senior Manager We are seeking a results-driven Training Manager to join our team at Policybazaar for our dedicated field sales team . You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees learning needs along with organizing lead generation activities in corporates and other .You will play a pivotal role in building a culture of continuous learning and improvement at our channel and creating opportunities for sales force for lead generating activities through the above avenues. The ideal candidate is a strategic leader passionate about designing and implementing effective training programs. They are experienced in training management, talent development and organizational learning. We invite qualified individuals with strong leadership skills and a passion for employee development to apply for this role, having experience in training as well as strong relationships with corporates and skills to create lead sources for the sales force. In addition to a competitive salary, we offer a collaborative work environment, opportunities for professional growth and comprehensive employee benefits Objectives of the role: Developing and implementing the training and development strategy in alignment with organizational goals and objectives.. Leading a team of professionals, including trainers, instructional designers and coordinators, to deliver high-quality training programs. Identifying training needs and priorities through needs assessments, performance evaluations and stakeholder feedback. Designing, developing and delivering training programs using various instructional techniques and formats, including classroom training, e-learning and workshops. Evaluating training effectiveness through assessments, surveys and feedback to measure learning outcomes and make continuous improvements. Managing the training budget, resources and logistics to ensure efficient and effective delivery of training programs. Develop and maintain the annual training calendar and schedule, coordinating with department managers and stakeholders to ensure alignment with business priorities. Oversee the design and development of training materials, presentations and resources to support learning objectives and outcomes. Lead and facilitate training sessions and workshops, ensuring a positive and engaging learning experience for participants. Lead to facilitate with marketing team for requirements for lead generation activities Monitor and evaluate training delivery and effectiveness, adjusting improve outcomes. Provide coaching and support to trainers and facilitators to enhance their skills and effectiveness. Track and report on training metrics and KPIs to measure the impact and ROI of training programs. Stay updated on industry trends, best practices and emerging technologies in training and development. Required Skills And Qualifications Bachelors degree in education, Training, Human Resources or a related field. 12+ years of experience as a training manager or in a similar role, with a demonstrable track record of designing and implementing training program. Project management skills for managing training initiatives and timelines. Ability to assess training needs and develop training plans in the company. Strong leadership and team management abilities to inspire and motivate others. Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. Strategic thinking and problem-solving skills, with a focus on achieving organizational goals through effective training and development initiatives. Preferred Skills And Qualifications Advanced degrees in Training and Development. Certification in training and development (e.g. CPTD, CPLP, ATD Master Trainer). Knowledge of competency-based training and performance management. Multilingual proficiency for managing training programs in diverse employee populations. Ability to manage the budget for training activities. Working knowledge of project management principles.

Job Description Process Trainer Location – Mumbai Experience – 3+ Years of experience (can prefer candidates with 1 year of core training experience) Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants’ score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Desired Skills: • Required from a training background • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching • Ability to communicate and resolve issues that affect Performance Criteria • Ability to handle escalations from employees • Ability to escalate issues to their supervisor or other internal departments • Demonstrated language fluency in English, Kannada/ Tamil Candidate should be comfortable working from office 6days - Mumbai Office

Job Description: Monitor and ensure compliance with SMT industry standards Inspect components and perform in-line inspections using AOI and X-ray systems. Identify defects, troubleshoot issues, and recommend corrective actions. Conduct root cause analysis and implement long-term solutions. Maintain records of inspections and testing results. Prepare reports on quality trends and improvements for for you We believe in the holistic development of our team and actively encourage your development. In doing so, we empower you to plot your own career graph.

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Cornerstone Talent Management Suite Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure timely project delivery- Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in Cornerstone Talent Management Suite- Strong understanding of software development lifecycle- Experience in application design and configuration- Knowledge of project management methodologies- Hands-on experience in leading development teams Additional Information:- The candidate should have a minimum of 5 years of experience in Cornerstone Talent Management Suite- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Training Visual DesignWritten and verbal communicationCollaboration and interpersonal skillsProblem-solving skillsAbility to establish strong client relationshipAbility to work well in a teamTraining DeliveryTraining Evaluation and ReportingApply expertise in specific business process capabilitiesDrive continuous improvementEnsure consistent service delivery Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO Immediate joiners Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in