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5.0 - 10.0 years
5 - 15 Lacs
Gurugram
Work from Office
WWW.IMR-RESOURCES.COM SECTOR 56 GURGAON OFFICE Key Responsibilities: 1. Learning and Management: Develop and execute training programs that enhance employee skills and support career growth. Evaluate training needs through surveys, interviews, and performance data. Design and deliver workshops, seminars, and other educational sessions to address skills gaps and promote continuous learning. 2. Succession Planning: Implement a structured succession planning process to ensure a pipeline of qualified candidates for critical roles. Collaborate with senior management to identify key positions and potential successors. Develop and maintain talent pools and career development plans for high-potential employees. 3. Performance Management System: Oversee the performance management process, including goal setting, performance reviews, and feedback mechanisms. Design and implement performance improvement plans and interventions. Analyze performance data to identify trends and areas for improvement. 4. Leadership Development: Create and manage leadership development programs to build leadership capabilities and prepare employees for future leadership roles. Identify leadership competencies and design development plans to address gaps. Mentor and coach leaders to enhance their effectiveness and career progression. 5. Employee Engagement: Develop and execute initiatives to enhance employee engagement and satisfaction. Conduct surveys and focus groups to assess employee morale and engagement levels. Implement action plans based on feedback to improve workplace culture and employee experience. 6. Organizational Development: Partner with organizational leaders to align talent development strategies with business objectives. Lead change management initiatives to support organizational transformation and growth. Assess and enhance organizational structures, processes, and practices to drive efficiency and effectiveness. Qualifications: Education: MBA in Human Resources, Business Administration, Psychology, or a related field. Masters degree or relevant certifications (e.g., SHRM, ATD) preferred. Experience: Minimum of 10 years of experience in talent development, human resources, or a related field. Proven track record in designing and implementing talent development programs and initiatives. Experience in managing succession planning, performance management systems, and leadership development. Skills: Strong knowledge of learning and development methodologies, performance management, and organizational development. Excellent communication, presentation, and interpersonal skills. Ability to analyze data, generate insights, and make data-driven decisions. Proficiency in HR software and tools (e.g., LMS, performance management systems). Personal Attributes: Strategic thinker with a passion for employee development and organizational growth. Collaborative team player with strong problem-solving abilities. Adaptable and able to thrive in a dynamic and fast-paced environment.
Posted 1 week ago
7.0 - 12.0 years
4 - 9 Lacs
Gurugram, Vadodara, Mumbai (All Areas)
Work from Office
Locations: Maharashtra, India;West Bengal, India;Gujarat, India;Punjab, India;Delhi, India;Jharkhand, India;Bihar, India;Assam, India;Madhya Pradesh, India;Uttar Pradesh, India;Haryana, India. Position Summary To deliver Safety Trainings at Client place To deliver Safety Trainings at Client place .imum 12 months duration.. Sound experience with processing industry and Trainer competencies. Responsibility and Authority Good Communication and Mentoring skills Have sufficient exposure with Health & Safety trainings in the form of delivering versatile topics which benefits Processing / Manufacturing plant Willingness to shift to Client location for a period of minimum 12 months Work experience with processing industry / manufacturing plants Already experienced in training management staff till contractor level participants Domain subject matter export to provide afront solutions Good track records with participants and stakeholder feedbacks Adopting to contingency methods to enhance training objectives at plant level To scale up participants skills / knowledges with good Creative to introduce new training methods to coach participants for better safety behaviors at plant Passion to transform training mechanism into safety performance of participants whom he/she train. Education and Experience Minimum 10 years experience as Trainer with Health & Safety Domain. Preferably engineering graduates or Science degree. Professional qualifications from International and Domestic boards Qualifications on key critical activities of Health and Safety for eg., Confined Space, HIRA, Work at Height and others Language proficiency with Hindi and other regional languages. Tags Trainer,HSE,Safety,Officer,Supervisor,Mechanical Engineering, Nebosh, IOSH, HSE, Industrial Safety, communication skills
Posted 1 week ago
5.0 - 10.0 years
7 - 9 Lacs
Vadodara
Work from Office
Learning and development - HR required at vadodara location , gujurat Qualification - MBA, MSW Exp- min 4 yrs in recruitment Salary - upto 9 lacs Wtsapp me resume at 8295842337- Mr. Bansal
Posted 1 week ago
3.0 - 8.0 years
4 - 9 Lacs
Chennai
Work from Office
Roles and Responsibilities Design and Delivery of Training programs for our Sales team and follow up of development goals to ensure that actual transformation happens. Able to influence our Team Leaders to train our sales/presales frontline staff and enable them to better execute their duties by sharpening their skills. On job training/Induction training at regular intervals. Conduct Training need and analysis and prepare training calendar for the entire team. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. Trainers must be capable of counseling and coaching and improve. performance our sales/presales personnel. Collaborating with management/Director HR to evaluate the companys training requirements Desired Candidate Profile Graduate with 5-12 years of experience in Sales training. Strong knowledge of residential sales, property sales, real estate marketing, insurance, finance & banking concepts. Excellent communication skills for effective client interaction and negotiation. Expert in PPT. Ability to work independently with minimal supervision while meeting targets. Location :- Chennai Qualification:- Graduation Mandatory Note:-Immediate joiners preferred Interested candidates email your resume to Vinoth J HR G Square Email : vinoth@gsquarehousing.com
Posted 1 week ago
2.0 - 7.0 years
5 - 9 Lacs
Mumbai, Navi Mumbai, Mumbai (All Areas)
Work from Office
How to Apply: Interested candidates can send their resume to careers@itm.edu with the subject line: Application for Program Specialist Trainer. For any queries, call : Ms.Karishma Pattem :84339 73130 Perks & Benefits: Provident Fund (PF) & Gratuity Mediclaim Insurance 36 Paid Leaves per year Flexible & Supportive Work Environment Career Growth in EdTech & Training Industry Job Description: About the Role: ITM is hiring 2 dynamic and passionate trainers to join our Program Specialist team. In this full-time role, you will be conducting engaging and inspiring introductory workshops across Tier 1 and Tier 2 cities in India. If you love teaching, traveling, and motivating young minds this role is for you! Requirements: Excellent command of English (spoken and written) Strong public speaking, presentation, and interpersonal skills Confident, energetic, and passionate about teaching and mentoring Willingness to travel extensively (2025 days/month) Prior training/facilitation/public speaking experience is a strong advantage Bachelors degree or higher in any field (education-related fields preferred) Key Responsibilities: Conduct interactive and high-energy workshops in colleges and institutions across India Engage students through public speaking, storytelling, and dynamic facilitation Represent ITM as the face of its outreach and training programs Collaborate with the central team for training design, logistics, and impact measurement Ensure effective communication and feedback from each session conducted
Posted 1 week ago
0.0 - 4.0 years
0 - 0 Lacs
jaipur
On-site
Key Responsibilities: Plan, coordinate, and follow up on internal and external training programs. Communicate effectively with trainers, participants, and vendors to ensure smooth training delivery. Create and share training-related communication (emails, schedules, feedback forms). Collect and analyze training feedback; generate improvement reports. Assist in end-to-end recruitment (job posting, calling, scheduling, follow-ups). Support HR operations like documentation, data management, reports and presentations. Required Skills: Excellent verbal and written communication skills Strong interpersonal and relationship-building abilities Qualifications: Bachelor's or Master's degree in HR, Management, or a related field
Posted 1 week ago
3.0 - 4.0 years
7 - 8 Lacs
Navi Mumbai
Work from Office
• Coordinate, schedule, and administer employee training programs and activities, including external training programs. • Also manage all training logistics, including booking venues, liaising with trainers, and preparing training materials. Required Candidate profile • Excellent organizational skills, strong attention to detail, and the ability to work collaboratively with other team members. • Excellent written and verbal comm skills • Tech & Digital Savvy
Posted 1 week ago
5.0 - 8.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Training (Ops). Experience:5-8 Years.
Posted 1 week ago
3.0 - 7.0 years
2 - 6 Lacs
Pune
Work from Office
Role Purpose To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities Core responsibility is to meet and connect with new hires on a daily basis to understand their issues Liaise with support functions for effective resolution of trainee issues Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attrition. Effectively audit training labs to check existing lab infrastructure and highlight any changes required Should be able to have excellent rapport with training and WFM stakeholders to understand training requirement and numbers and accordingly allocate and manage training labs Should be able to represent as a Wipro Brand Ambassador in front of new hires
Posted 1 week ago
1.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience:1-3 Years.
Posted 1 week ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Quoting and sales query. Experience: 3-5 Years.
Posted 1 week ago
1.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and position breaks to Manager and onshore team Create SOP and participate in training program Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed Desired Candidate Profile: Knowledge of Syndicated Bankloan/ Private Credit / CLOs Processing experience of using Geneva as a software tool for Syndicated Bankdebt Module Reconciliation experience of Cash and Position using DUCO or any other Recon platform Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva Awareness of Agents Banks, Trustees and Custodian role in supporting Private Credit Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly A desire to work in an international team environment, often under pressure and with multiple stakeholder Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.
Posted 1 week ago
0.0 - 1.0 years
1 - 4 Lacs
Rajahmundry
Work from Office
Apac Financial Services Private Limited is looking for Executive Trainee to join our dynamic team and embark on a rewarding career journey Assist senior executives in daily administrative tasks and projects. Conduct research and prepare reports on various business topics. Attend meetings and take notes for follow-up actions. Participate in training programs to gain a deeper understanding of company operations. Support different departments with their needs and requirements. Prepare presentations and other materials for executive use. Contribute to the development and implementation of business strategies.
Posted 1 week ago
0.0 - 1.0 years
1 - 4 Lacs
Warangal
Work from Office
Apac Financial Services Private Limited is looking for Executive Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow
Posted 1 week ago
0.0 - 1.0 years
1 - 4 Lacs
Karimnagar
Work from Office
Apac Financial Services Private Limited is looking for Executive Trainee to join our dynamic team and embark on a rewarding career journey Assist senior executives in daily administrative tasks and projects. Conduct research and prepare reports on various business topics. Attend meetings and take notes for follow-up actions. Participate in training programs to gain a deeper understanding of company operations. Support different departments with their needs and requirements. Prepare presentations and other materials for executive use. Contribute to the development and implementation of business strategies.
Posted 1 week ago
0.0 - 1.0 years
1 - 4 Lacs
Bhimavaram
Work from Office
Apac Financial Services Private Limited is looking for Executive Trainee to join our dynamic team and embark on a rewarding career journey Assist senior executives in daily administrative tasks and projects. Conduct research and prepare reports on various business topics. Attend meetings and take notes for follow-up actions. Participate in training programs to gain a deeper understanding of company operations. Support different departments with their needs and requirements. Prepare presentations and other materials for executive use. Contribute to the development and implementation of business strategies.
Posted 1 week ago
0.0 - 1.0 years
1 - 4 Lacs
Eluru
Work from Office
Apac Financial Services Private Limited is looking for Executive Trainee to join our dynamic team and embark on a rewarding career journey Assist senior executives in daily administrative tasks and projects. Conduct research and prepare reports on various business topics. Attend meetings and take notes for follow-up actions. Participate in training programs to gain a deeper understanding of company operations. Support different departments with their needs and requirements. Prepare presentations and other materials for executive use. Contribute to the development and implementation of business strategies.
Posted 1 week ago
2.0 - 4.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Vividus Hotels is looking for Training Manager to join our dynamic team and embark on a rewarding career journey Responsible for the design, delivery, and management of training programs for the organization Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs Must have strong instructional design skills and the ability to create engaging and effective training content Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives Responsible for budgeting, reporting, and driving continuous improvement of the training function
Posted 1 week ago
0.0 - 1.0 years
2 - 5 Lacs
Navi Mumbai
Work from Office
Repono Warehousing Pvt Ltd is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent communication, interpersonal, and problem-solving skills
Posted 1 week ago
2.0 - 5.0 years
2 - 3 Lacs
Ghaziabad, Delhi / NCR
Work from Office
Role & responsibilities Candidate must have experience in supporting learning delivery or managed training services projects, which includes training administration, schedule management, client engagement and trainer management. Design, develop, and deliver structured training programs for CRM, HR processes, quality procedures, and general office operations. Conduct onboarding sessions for administrative and departmental staff. Align training programs with business objectives to support organizational goals and workforce development. Create comprehensive training materials, including presentations and manuals. Design and implement strategies to manage and track Key Performance Indicators e-learning content, and handouts. (KPIs) and Key Result Areas (KRAs) . Deliver clear instructions and real-world examples to enhance understanding and application of concepts. Facilitate training sessions on sales techniques, objection handling, negotiation and closing. Performs activity that is intended to increase the knowledge, skills, and abilities of an organization's employees. Developed interactive and engaging training modules focused on manufacturing processes, production tools, and quality enhancement practices. Monitor post-training progress and provide regular updates to management on employee development outcomes. Provide continuous support to help employees implement and integrate new skills into their roles. Stay current with industry trends, best practices, and innovations in training methodologies and technologies. Deliver comprehensive product training to employees to enhance their knowledge and confidence in presenting and using company offerings." Skills Required: Proven experience as a trainer or facilitator, preferably in a manufacturing company. Strong communication , presentation , leadership , teamwork , and facilitation skills. Excellent analytical and problem-solving abilities. Ability to design and deliver engaging, effective, and interactive training programs. Knowledge of quality standards, KPIs, compliance protocols, and performance metrics. Proficiency in MS Office.
Posted 1 week ago
3.0 - 6.0 years
5 - 13 Lacs
Kolkata
Work from Office
Sales expert with 5+ exp in telecom background (preferably Reliance , Vodafone, Airtel, Idea)skilled in channel development, team leadership, distributor management, market expansion, target achievement, negotiation, operations with travel readiness. Required Candidate profile Skilled communicator with core sales background in telecom industry. Efficient, proactive, target oriented team leader who can perform in high-pressure environments. Willing to travel if needed. Perks and benefits PF, Health Insurance
Posted 1 week ago
10.0 - 15.0 years
8 - 9 Lacs
Hyderabad
Work from Office
Work Location - Hyderabad Education - MBA in HR Role - Regional HR / Territory HR - Asst / Dy. Manager Level Recruitment & Onboarding: Manage hiring for store-level roles and ensure smooth onboarding processes. Employee Engagement & Relations: Support employee engagement initiatives and handle employee concerns in a fair and timely manner. Performance Management: Assist in performance review cycles and guide store managers on performance-related discussions. Compliance & Policies: Ensure compliance with labor laws and internal HR policies across all stores. Training Coordination: Identify training needs and coordinate with the L&D team for execution. HR Operations & Reporting: Maintain employee records, attendance, and provide regular HR reports. Role - L & D Specialist - Asst / Dy. Manager Level Identify training needs across store teams and frontline employees Design, deliver, and coordinate onboarding, product, soft skills, and compliance training Manage the Learning Management System (LMS) for content upload, user management, and training tracking Monitor training completion and effectiveness through feedback and assessments Collaborate with store managers to schedule and drive participation in training programs Support employee development and succession planning initiatives Prepare regular reports and dashboards on training metrics and outcomes
Posted 1 week ago
3.0 - 8.0 years
4 - 9 Lacs
Mumbai
Work from Office
Role & responsibilities 1. LMS Adoption & Tracking Promote the effective use of the Learning Management System (LMS) across all business units. Monitor LMS usage, course enrollments, and completion metrics. Identify gaps in adoption and develop strategies to enhance user engagement. Manage user queries and coordinate with vendors or IT for system-related enhancements. 2. Training Execution & Completion Assist in the execution of the annual training calendar (classroom, virtual, e-learning). Coordinate with internal and external trainers, business stakeholders, and logistics teams. Ensure timely tracking of attendance, participation, and completion rates across programs. Maintain accurate training records and prepare periodic reports. 3. Course & Content Improvement Evaluate existing training content and recommend updates to improve relevance and effectiveness. Coordinate with Subject Matter Experts (SMEs) and vendors to create or revise training material. Ensure alignment of content with business objectives and compliance requirements. Maintain content libraries on the LMS with version control. 4. Training Impact & Performance Tracking Support the analysis of training effectiveness through pre/post assessments, feedback forms, and performance data. Assist in creating dashboards and MIS reports to measure ROI on learning initiatives. Identify trends and recommend improvements to learning strategies based on impact analysis. 5. Employee Engagement Activities Plan and execute employee engagement initiatives that promote a culture of continuous learning and development. Collaborate with internal teams for campaigns, contests, recognition programs, and L&D events. Facilitate feedback sessions to assess employee interests and satisfaction levels.
Posted 1 week ago
2.0 - 7.0 years
3 - 4 Lacs
Gurugram
Work from Office
[Immediate Hiring/Immediate Joiners Preferred] Job description Job Title: Quality Analyst Sales Process (with Training Responsibilities) Location: Sector 48, Gurugram. [Badshahpur] Department: Sales / Quality Assurance Reports To: Operations Manager Position Summary: We are seeking an experienced Quality Analyst with training capabilities to support and enhance our sales operations in the Australian market . The ideal candidate will be responsible for auditing sales interactions, maintaining compliance with Australian standards and delivering effective training programs that align with business goals. This dual-role position will ensure that both new and existing sales team members uphold high standards of quality, customer service, and regulatory compliance. Key Responsibilities: Quality Assurance: Monitor and assess outbound/inbound sales calls to evaluate performance against company standards and Australian compliance regulations. Use established QA scorecards to measure effectiveness, objection handling, customer experience, and adherence to ACCC and Telecommunications Industry Ombudsman (TIO) guidelines. Conduct regular calibration sessions to ensure consistent and unbiased evaluation across the compliance team. Provide timely, constructive feedback and coaching to sales agents and team leaders. Collaborate with compliance and legal teams to flag and report any breaches or high-risk behaviors. Prepare and present weekly/monthly quality reports and insights to senior management and stakeholders. Training & Development: Design and deliver training sessions for onboarding, process updates, sales techniques, product knowledge, and compliance. Conduct refresher and corrective training sessions based on audit findings and performance trends. Maintain updated training content and knowledge base documentation aligned with Australian sales and compliance practices. Facilitate engaging training experiences using a mix of virtual and in-person formats tailored to diverse learning styles. Evaluate training effectiveness through assessments, post-training performance analysis, and feedback. Work with Sales Managers and HR to create development plans for underperforming agents. Qualifications & Experience: Bachelors degree in Business, Communication, Sales, or a related field. 24 years of experience in a quality analyst or sales training role, preferably supporting Australian clients or markets. Experience with contact centre platforms (e.g., Genesys, Five9, Zendesk), QA tools, and CRM systems (e.g., Salesforce). Exceptional communication and facilitation skills. Demonstrated ability to analyze performance data and create actionable improvement plans. Experience working in a culturally diverse or international sales environment. Key Competencies: Strong knowledge of Australian sales and compliance frameworks Quality auditing & root cause analysis Adult learning principles & training delivery Coaching and performance support Customer-first mindset Data-driven decision-making Attention to detail and regulatory awareness Stakeholder collaboration Work Conditions: Flexibility to work in AEST/AEDT time zones Shift Timing : shift Timings is from 7:00 AM to 16:30 PM IST, as we operate within the Australian International Process. [Shift is subject to change an hour early basis business needs and day light saving] Office Location : Our office is located at Gurugram, Sector 48. Transportation Services : Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses. Company Website : For more information about our company, please visit veye.com.au Job Type : Full-time, Permanent Pay Range : 350,000.00 - 450,000.00 per year Schedule: Fixed shift Morning shift Supplemental Pay: Performance bonus Work Location: In person, [Immediate Hiring]
Posted 1 week ago
10.0 - 20.0 years
10 - 12 Lacs
Mohali, Chandigarh
Work from Office
A strategic thinker responsible for students enrollment /corporate training sales, on boarding expert trainers managing Sales-B2C & B2B Trainer On-boarding & Delivery Ecosystem Operations & Program Coordination Planning & Market Intelligence Required Candidate profile 10+ exp in training business development, EdTech, corporate L&D sales, skilling ecosystem roles A proven track record of managing training programs for 350+ learners, leading corporate collaborations
Posted 1 week ago
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