680 Training Management Jobs - Page 4

Create and execute learning strategies and programs & training. Evaluate individual and organizational development needs. Implement various learning methods companywide. Required Candidate profile Track budgets and negotiate contracts, Hire and oversee Training and L&D Specialists Interview date-31-08-2022 Neha Suman- RoleProduct Service Trainer Industry TypeFMCG Functional Area Teaching & Training Employment TypeFull Time, Permanent Role CategoryCorporate Training Education UG : Graduation Not Required PG : Post Graduation Not Required Doctorate : Doctorate Not Required Key Skills GurgaonSales trainer Product Training Excellent communication skills client handling learning strategies skin care online training FMCG beauty products Training Learning & Development Manager job-shadowing warning Management Systems

Roles and Responsibilities Assess training needs through surveys, interviews, and performance evaluations. Design and implement engaging training programs for clinical staff (e.g., nurses, technicians), non-clinical staff (e.g., front desk, housekeeping), and administrative teams. Deliver both in-person and online training sessions on topics such as: Hospital protocols and SOPs Infection control and patient safety Customer service and communication Emergency procedures Use of hospital management systems (HMS/EMR) Maintain training records and evaluate the effectiveness of training programs. Support onboarding of new employees by providing orientation and initial skill development. Collaborate with department heads to ensure training aligns with departmental goals and regulatory standards. Stay updated with healthcare regulations and incorporate updates into training content. Organize refresher courses and continuous education programs. Develop training programs for hospital staff on soft skills, NABH guidelines, and corporate culture. Conduct induction trainings for new employees to ensure they understand the hospital's policies and procedures. Coordinate with various departments to identify training needs and develop customized solutions. Manage training schedules, resources, and budgets to ensure effective delivery of training programs. Evaluate trainee performance and provide feedback to improve their skills. Desired Candidate Profile 3-6 years of experience in a similar role or related field (hospital industry preferred). Strong understanding of hospital operations, clinical workflows, and compliance standards (e.g., NABH). Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision. Key Competencies: Communication & Presentation Skills Empathy and Emotional Intelligence Planning and Organizational Skills Teamwork and Collaboration Problem-Solving Abilities Attention to Detail Adaptability and Continuous Learning Contact HRD : recruitment@kaminenihospitals.com

Design, develop, and maintain MuleSoft integrations and APIs. Strong knowledge of MuleSoft Anypoint Platform, API-led connectivity, and integration patterns required. Location: Chandigarh,Dadra & Nagar Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Daman,Diu,Goa,Haveli,Sikkim

Genpact (NYSE: G) is a global professionalservices and solutions firm delivering outcomes that shape the future. Our125,000+ people across 30+ countries are driven by our innate curiosity,entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentlesspursuit of a world that works better for people - we serve and transformleading enterprises, including the Fortune Global 500, with our deep businessand industry knowledge, digital operations services, and expertise in data,technology, and AI. We are inviting applications for the role of ManagementTrainee - Record to Report We're looking for Record to ReportProfessional, having technical depth in accounting functions, financialstatements Responsibilities In this role, you will be responsible forall the activities related to month end closing activities. Should have sound Record to Report knowledge! Work Independently or take minimum support on reporting activities Experience in ERP is a requirement (SAP desirable) Prepare & Review of Balance Sheet Accounts Reconciliations Good Interpersonal Skills Able to handle all R2R quires with minimum support Perform month end accounting, preparation and posting of journals into GL Perform variance analysis, write commentaries on actuals vs forecast / budgets to identify the key drivers and help the business to make decisions Critical support for analysis and decision making by providing consolidated snapshot post month end close as per the requirement Work constantly with the onshore team to resolve any highlighted issues along with owning control Ability to identify and report variances between Actuals and Forecast/Budget Performing deliverables aligned on forecast reporting. Explaining the causes of different cost heads of the various functions and assisting in communicating these to the Onshore partners. Qualifications we seek in you Minimum qualifications B.Com Graduate Excellent Reconciliation, Accounting & Reporting experience Preferred qualifications Chartered Accountants(CAs) will be more preferred MS Excel & SAP knowledge is helpful Client handling experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Position- Learning Certification Assistant (L&D coordinator) Location - Bangalore Experience - 2.5 -6 Years Industry - Any Industry (Pref Manufacturing ) Work Mode - Hybrid (3 Days WFO and 2 days WFH ) Roles & responsibility- Collaborated with internal trainers across regions to deliver training programs, monitoring progress Tracked learner progress, identifying areas for improvement, Monitor training quality, Manage and coordinate implementation of training programs If interested kindly share updated cv on akankshak@hrworksindia.com

8+ years of SD experience and should have done at least two SAP implementations. Ability to understand business processes, new requirements & configure the same in SAP. Experience on EDI/iDOC/Integration experience is essential, should have worked on PI interfaces & understanding of data flows. Trouble shooting in idoc processing is essential. Must be self driven, results oriented, and demonstrate leadership qualities. Should have worked on LSMW or data migration, cut over processes Perform detailed analysis of business process requirements and provide appropriate system solutions; identify, interpret, validate and document the requirements Identify gaps, issues, design, customize, configure and testing of SD Provide training to key users & should have worked on training documentation & user manuals. Handle SD changes as needed for high priority issues; Document functional designs, test cases and results Interact with testing team for SIT, UAT & be able to resolve defects Work self-directed and independently, good communication skills and good team player. Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

We are looking for Trainers and Freelancers on Google Cloud Platform (GCP) for Machine Learning & AI Our Services are. Instructor Led Live Training to One to One on Various new technologies. On Job support Corporate Trainings Consulting Services for Full Time & Contract Jobs Currently looking for Trainers on below technology Course: Google Cloud Platform (GCP) for Machine Learning & AI Mode of Training: Corporate Training

Roles and Responsibilities Design and deliver training programs for sales teams, focusing on behavioral training, process training, and TNA (Training Needs Analysis). Develop customized learning solutions to address specific business needs and improve employee performance. Collaborate with subject matter experts to create engaging and interactive training content. Conduct regular evaluations to measure the effectiveness of training programs and identify areas for improvement. Desired Candidate Profile 3-8 years of experience in Learning & Development or Sales Training role. MBA/PGDM degree from a reputed institution. Excellent communication, presentation, and interpersonal skills. Required Language Proficiency- Kannada, Tamil,

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques Develops and administers knowledge assessment testing Assist with QA monitoring, feedback and coaching Maintain up-to-date reporting on training progress, effectiveness and improvements Stay informed of current client products and services Interact with partners, ensuring they understand the training environment, successes and opportunities for development Manage new Trainers and Training Facilitators International Travel is Required As Training Facilitator, You Have BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 3+ years previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR and performance statistics Strong verbal and written communication skills, including presentation skills Strong analytical and problem solving skills Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation Ability to potentially travel Skills in MS Office programs (Word, Excel and PowerPoint) Valid travel documents for international travel

Manager Training or Quality Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training or Quality Salary Upto 15 LPA Location-: Gurgaon Should have exp in International Banking process* Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training or Quality on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

Caliber organisation is hiring fresher to understand, learn and implement new ideas to increase the growth and the production of the organisation. To understand, learn and implement new ideas on administration and financial structure of the organisation. Required Candidate profile *Immediate starters (next day of the interview) *Candidate must have good communication skills *Smart personality *Leadership qualities *Teamhandling *Problem solving *Good dressing *Eager to learn and travel Location: Dombivli,Panvel For more details contact HR- 9324483283

Job for Any Graduate or Post graduate- BMS, Bcom, Bscit, MBA IMMEDIATE JOINING REQUIRED We are seeking highly motivated and ambitious FRESHERS to join our team as Management Trainees. The role involves intensive training, exposure to various aspects of the organization, and the potential to lead a team based on individual performance. The trajectory of growth within the organization includes advancement into roles focused on Corporatee Management, offering ample opportunities for professional development and career progression. Visiting customer for digital sales and providing them the best of the services FRESHERS can apply JOB TIMING - 9:00 am to 5:00 pm WORKING DAYS - Monday to Saturday. Location-Mumbai,Navi Mumbai,Thane,Panvel,Dombivli,Kalyan

Responsibilities: Design and plan the learning strategies and programs and lead and implementation of the various training program. Design and build content for training programs. Reviewing and revising course materials to ensure they are in line with the requirement Continuous improvising of the training programs and methods. Sourcing and recommending vendors and external partners to design, develop, and deliver learning solutions where applicable Planning and scheduling the training for employees. Working closely with various leaders across the organisation and having a full understanding of their units and training requirements. Deliver training to various parts of the business and work with various stakeholders to coordinate and organize training sessions. Collating feedback on completed training to evaluate and measure results and make improvements where required. Monitor the success of development plans and help employees make the most of learning opportunities Experience: 4-6 years experience in designing and implementing L&D projects Experience with effective learning and development methods Good knowledge of Instructional Designing Good knowledge of e-learning, learning platforms and practices Strong communication and negotiation skills with a good ability to build relations with stakeholders and vendors. Experience in project management and budgeting Practical experience with MS Office and Learning Management Systems (LMS) Facilitation Skills are an added advantage Qualification: Bachelors/Masters in any field (preferably in HR) Any certification from ATD or SHRM is added advantage

We are hiring for the Management Trainee position. The trajectory of growth within the organization includes advancement into roles focused on Business Development and Business Management, offering ample opportunities for professional development and career progression. JOB TIMING - 9:00 am to 5:00 pm WORKING DAYS - Monday to Saturday Locations : mumbai all areas, MUMBAI SUBURBS, kalyan, Thane,Navi Mumbai,Mumbai,Dombivli,Panvel

We are looking for enthusiastic and self-motivated Mechanical Engineering freshers who are open to learning and building a career in the sales and service domain of a reputed manufacturing company. This is an excellent opportunity to work closely with industrial machinery, understand customer needs, and provide technical support and service. Key Responsibilities: Understand and learn about industrial products and machinery Assist senior engineers in servicing, installation, and maintenance at customer sites Support the sales team with product demonstrations and customer visits Build strong relationships with existing and potential customers Handle after-sales support and resolve customer technical issues Document reports, service logs, and customer feedback Requirements: Diploma B.E. B.Tech in Mechanical Engineering Eagerness to learn and adapt to fieldwork (sales + service) Good communication and interpersonal skills Willingness to travel within assigned regions Basic understanding of mechanical systems and tools Strong work ethic and customer-oriented mindset What We Offer: On-the-job training and mentorship Career growth in industrial sales and service Opportunity to work with a leading name in the manufacturing industry Performance-based growth and incentives Location- Delhi,Ahmedabad,Vadodara,Rajkot,Mumbai,Pune,Bengaluru

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how werescaling advanced technology solutions to help global enterprises work smarter,grow faster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Management Trainee, Master Data Management!! In this role, we are looking for a qualified professional who can provide guidance to the team with subject matter expertise on Customer master, vendor master or product master domain within SAP MDM process. Reports typically comprising of first line managers and supervisors. Responsibilities • Fully responsible for all master data objects in respective scope of materials, sales organization and pricing. Their customer and Vendor and need to be added based on their role. • Execute day to day Master data management activities • Act as the SME in the Master data management activities • Train and mentor other team members to ensure seamless delivery • Ensure data quality for deliverable is met and all metrics adhered • Ensure master data integrity between modules & systems at efficient quality and accuracy, Coordinate, Analyse and facilitate resolution of issues • Assist & Train resources involved in the data collection process, Develop procedure/business rules for data collection • Perform Regression Testing or Change Request Testing, Generate & Analyse regular reports: statistics of MD Maintenance (e.g. no. of errors, lead time violation, etc) & Data Quality Key performance indicators. • Support the business unit team for expediting the master-data creation of fast track projects. • Ensure SLA (Service Level Agreements) for lead times and data quality are fully met • Highlight lesson learned on frequent issues, Support regular Master Data Health Check & Audit Trail validation • Propose opportunities for improvement of Master Data Quality • Ensuring consistent Data & Data structure within SAP of Material Master Data / Customer master/ Vendor Master / Pricing master • Leading Master data management processes related to the creation, maintenance, and quality of all master and reference data • Owning the data requirements for the implementation and turnovers to external teams • Maintenance and completeness check for all Material Master Data in co-ordination with CD team, Marketing, Sales, Customer Service, Finance and Demand Planning. • Serving as the strategic point of reference for data within business as principal voice of contact for data quality • Training & Onboarding of pertinent teams. • Guiding and leading cross-functional teams in implementation of data • Analysing and reporting metrics of master data to reduce customer data issues and improved customer data quality in order to ensure that teams follow and support customer data governance policies • Developing and improving business processes through tools, metrics to enable decision making • Good analytical skills, propose process improvement plans • Quality improvement is expected • Knowledge on SAP ERPs and workflow systems Qualifications we seek in you! Minimum qualifications • Bachelor’s degree • Strong financial analytical skills and problem-solving skills. • Proven work experience as a Sr Team member, Subject matter Expert or Associate business analyst • Effective communicate in writing and verbally to client. • Experience in balancing customer facing role and work assessments. • Self-starter and have analytical, problem solving skills Preferred qualifications/Skills • Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers. • Good people and customer handling skills • Strong knowledge of SAP MD & SD module • Effective communication and interpersonal skill Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not chargefees to process job applications and applicants are not required to pay toparticipate in our hiring process in any other way. Examples of such scamsinclude purchasing a 'starter kit,' paying to apply, or purchasing equipment ortraining.

1. Recruitment and Talent Acquisition, 2.Training and Development 3. Employee Engagement and Retention 4. Compliance and Reporting 5. Vendor and Stakeholder Management. candidate will have a strong understanding of the FMCG distribution industry.

: Job TitleFCR&C M&A Training Lead, AVP LocationBangalore, India Role Description Financial Crime Risk & Compliance Monitoring & Assurance Team (FCRC M&A): Identifies and assesses Financial Crime and Compliance risks in Corporate Bank (CB), Investment Bank (IB) and KYC Ops. Ensures key 1st line of defense (1LOD) controls satisfy financial crime and compliance related risks are appropriately designed, implemented and, where necessary, remediated. Provides business-side leadership to 1 LOD Anti Financial Crime and Compliance Risk frameworks. Facilitates collaboration and partnership between CB and IB businesses, AFC, Compliance, Non-Financial Risk Management and Technology, Data and Innovation, to ensure E2E controls are well designed and effective. FCRC Risks and Controls Training Team The FCRC Risks and Controls Training team sits within the FCRC M&A team. This team is responsible for: Reviewing and assess training needs [Training Needs Analysis (TNA)]. Establishing the minimum training required for new joiners as well as refresher training to support existing staff with: Improving overall performance. Increasing consistency and quality. Refining knowledge and skills required to execute responsibilities in managing the banks financial crime risks. Updating knowledge and skills to promote growth opportunities. Developing a Skills Matrix to supplement training. Assessing gaps in current vs. required knowledge / skills for resources. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities As part of the Training team, you will be responsible for: Updating the Training Needs Analysis Standard Operating Procedure Annually and obtaining the required approvals. Identifying relevant training for all teams within FCRC M&A to appropriate upskill the team and obtain sign-off from Team Leads. Ensuring a skills matrix is completed for all new joiners and refreshed for all existing team members on an annual basis. Conducting monthly tracking and providing monthly updates on the completion status of training topics. Retaining appropriate documents to evidence the training completion. Your skills and experience An expert level of understanding on KYC and Financial Crime matters with experience of dealing with multiple work streams in a critical regulatory interacting role. Able to read, interpret and analyse critical KOS, Policy and regulatory text; with the skillset to understand potential impacts and propose solutions to critical team members. Work with stakeholders to quickly identify key information and determine how critical points need to be handled. You adjust your approach when dealing with senior managers who may have less time than anticipated to address your ask. Naturally organized, self-driven, and will ensure both you and your stakeholders are kept informed. You prioritise and manage your own time. You work with a sense of urgency but can be flexible when required. You see benefit in learning about teams you interact with, even if not directly related to your role. Familiarity with Financial Crime Risk, Quality Assurance and/or Trade Monitoring useful, but not essential. How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Role & responsibilities Conduct training needs assessments across the group companies to identify current and future skills gaps. Design, develop, and implement training programs, workshops to improve the efficiency of blue-collar employees Oversee onboarding programs for new employees to ensure consistent and effective integration. Evaluate the effectiveness of training programs through feedback, return on investment, assessments, and performance metrics. Collaborate with department leaders to support team-specific learning objectives. Manage the training budget and select appropriate training vendors or platforms as needed. Develop career development paths and succession planning initiatives. Maintain knowledge of industry trends and best practices in learning and development. Ensure compliance with all training-related regulations and standards. Create and maintain documentation, training calendars, and learning management systems (LMS). Preferred candidate profile

Key - Responsibilities : Identify training needs of the capital markets traders and building trading programmes both accurate and actionable. Delivery of Online and Offline Sessions scheduled primarily on their own with an eventual delegation to the supporting trainers. Training the existing training team in creating content for various learning initiatives. Working towards converting the potential clients to our clients by providing them detailed information & solving their queries. Directing structured learning experiences and monitor their quality results. Representing Quantsapp in various events and seminars across the country. Being the owner of CIC (Continuous Improvement Cycle) of existing content and programmes popular amongst Quantsapp users. Making on-line content for Mass Media to represent Quantsapp. Contribute to Print and Television media on occasions presented. Maintain the Training bandwidth to cater to all the training initiatives and ensuring the smooth functioning of entire Learning Team by Hire-Develop-Delegate model. Requirements and skills: Proven experience in designing multiple training events in capital markets with Futures and Options in focus. Extensive knowledge Capital Markets in general and Futures & Options in particular. Hands-on with Options Trading will be an asset. Masters in Finance required, Charter in capital markets (CQF/CMT/CFA) desirable. Experience in managing team along with self-delivery of training Strong hold on Hindi, English required additional language preferred. Excellent Written & Communication skills. Must have delivered at least 1000 hours of training. Creation of self-generated trading models in Futures & Options is a plus. Presence on You Tube / Meta / LinkedIn/ Twitter with notable following is a plus. Location-Andheri east

Role Purpose To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities Core responsibility is to meet and connect with new hires on a daily basis to understand their issues Liaise with support functions for effective resolution of trainee issues Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attrition. Effectively audit training labs to check existing lab infrastructure and highlight any changes required Should be able to have excellent rapport with training and WFM stakeholders to understand training requirement and numbers and accordingly allocate and manage training labs Should be able to represent as a Wipro Brand Ambassador in front of new hires Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

About the Job The Assistant Manager of Training is responsible for developing and implementing training programs for employees. The ideal candidate will create tailored training plans, and implement various training methods to enhance employees skills and performance. Also, monitor training program effectiveness, manage budgets, and stay updated on training trends. As Assistant Manager of Training, You Will Identify and assess future and current training needs. Draw an overall or individualized training and development plan. Deploy a wide variety of training methods. Collaborate with various departments to ensure employees receive the necessary training to excel in their roles. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Communicate with team members, trainers, and management to ensure all needs are met. Perform orientation sessions for new hires. As Assistant Manager of Training, You Need Post-secondary degree or equivalent, or a directly related field is required. 3 years of experience in a training and development environment, including direct experience being responsible for the facilitation and delivery of training programs. Call center management and training experience are considered a great asset. Experience working with a team approach to employee and organizational development. Demonstrated, progressive leadership and management skills, preferably in a related environment. Demonstrated ability to engage people in a training session, combined with a solid understanding of the role of training and development. Superior written and verbal communication skills, conflict resolution, and problem-solving skills. Strong computer skills in all Microsoft Office programs and training and development software programs. Excellent customer service focus with strong time management, organizational, and analytical skills. Ability to work in an environment where a diversity of people and situations are encountered

NEXA Kalyani Motors JP Nagar is looking for Training & Development Manager /Assistant Showroom Manager to join our dynamic team and embark on a rewarding career journey Design and deliver training programs for employees Manage learning paths, performance metrics, and evaluations Assist in managing showroom operations and sales targets Support customer service and team supervision