Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Role & responsibilities Preferred candidate profile Primary Responsibilities: Develops, modifies, implements, and conducts training programs to ensure the effectiveness of programs delivered to back-office personnel. Trains employees on the back office business rules, process knowledge, as well as refresher training for existing employees. Formulates teaching outline and determines the best instructional method Ensures training is aligned with operational and employee needs and provides input on proposed changes Provides feedback and recommended changes on training modules and materials to management Provides management with up-to-date reporting regarding trainee progress and training programs Provides input to the development of more standardized/pre-existing training materials (including skills, technical, management and staff development training) offering both presentation and content improvements Prepares periodic, standardized reports and analyzes development and training needs Determines training methodologies and effective training techniques while using best practices to ensure material is being retained. Develops training programs when there are new products and/or services. Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies. Selects or develops teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. Tests trainees to measure progress and to evaluate effectiveness of training. Reports individuals' progress and identifies additional training needs. Other duties as assigned
Datamark Bpo Service
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