Quality Assurance Specialist

Job Description

Role & responsibilities Daily check of audits happening against the audit sampling fixed Collect the Audit log from each auditor and consolidate to prepare dashboard Daily feedbacks to entire team and do analysis to understand the RCA and identify the training opportunities Weekly roster of auditors to ensure 24/7 coverage per business requirement ATA to perform and Caliber the auditor performance Weekly review presentation to be prepared for Internal SMT review Client review presentation to be prepared per requirement Identify CVAs and motivate the team to think on same thought process • Monthly metrics and SLA to prepare Preferred candidate profile High degree of proficiency in Microsoft Office 360 suite/MS Office Clearly articulate ideas and thoughts verbally Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional. Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment Ability to work independently Excellent organizational and time management skills • Analytical, data driven problem solver Excellent customer service skill Interested candidates can apply on this post or directly share their resumes on rahat.shaikh@datamark.net