Ticket Agent

About the Role: Looking for a proactive and experienced Senior Ticketing Executive to manage end-to-end flight bookings for both international and domestic travel. The ideal candidate will have strong expertise in GDS systems, excellent fare knowledge, and the ability to handle high-volume requests efficiently. Key Responsibilities: Handle flight bookings (international & domestic) using GDS platforms (Amadeus, Galileo, Sabre, etc.) Issue, reissue, and cancel airline tickets with accuracy Provide fare quotes, route options, and travel recommendations to the sales/operations team Manage group bookings, low-cost carrier bookings, and special requests Ensure timely issuance of tickets and maintain PNR records Stay updated with airline policies, fare rules, visa regulations, and travel restrictions Coordinate with airlines and consolidators for best fares and urgent assistance Handle refunds, date changes, and penalty calculations Maintain reports for ticket issuance, cancellations, and refunds Work closely with the sales and MICE teams for ticketing support and group departures Requirements: Minimum 2-3 years of hands-on experience in ticketing Proficiency in at least one GDS (Amadeus/Sabre/Galileo) is a must Strong knowledge of fare rules, IATA regulations, and airline policies Excellent communication and customer service skills Ability to handle pressure and meet deadlines Detail-oriented with good problem-solving skills Knowledge of visa processes and travel documentation is an added advantage Show more Show less