Job
Description
About the Role:
Grade Level (for internal use):
10The Team
The Customer Experience, a new shared capability within Market Intelligence, partners closely with the Sales organization to deliver a differentiated customer experience. This group enables our sales team and businesses by overseeing customer success, sales operations, and implementation of commercial technology. This includes Salesforce, alignment to targets in strategic growth areas, and empowers accelerated growth and delivery by putting the customer at the core of everything we do driving a full customer experience that differentiates us from our competitors. The Proposal & Customer Assessment Team is part of the broader commercial solutions. An enabling function to assist with due diligence questionnaires, risk assessments, audits, and other customer inquiries. Our goal is to enable new revenue generation via RFX & deliver superior customer satisfaction by providing high-quality proposals & relevant information during pre/post-sales. We serve a vast array of clients across geographies and are committed to the client-first mindset. Responsibilities and Impact
This position within the Proposal & Assessment Team is integral to supporting Market Intelligence commercial teams in responding to the growing volume of client audits and inquiries. The person will collaborate closely with product, risk, compliance, legal, and functional teams, to ensure client requirements are met effectively.
Responding/Managing client audits and risk assessments from end to end, maintaining awareness of internal controls and audit trends to uphold the efficacy of the audit process.
Serving as the primary point of contact for our top customers, assisting them in meeting their vendor management requirements.
Cultivating partnerships and closely collaborating with corporate and divisional groups to seek information and influence approaches and outcomes.
Developing familiarity with Market Intelligence's audit processes and the company's cyber security policies, standards, processes, and controls.
Tracking assessment and audit outcomes, management responses to address findings, and follow-up activities, and producing reports for executives and management.
Undertaking additional tasks and responsibilities as directed by the team manager, while continuously enhancing the overall process to align with evolving industry standards.
What W ere L ooking F or
Bachelor's degree in a related field, or equivalent professional experience in Third-Party Risk Management (TPRM) , Audit, and Risk.
6-7+ years of relevant experience in conducting audits or responding to audits, within a SaaS-related business environment.
Demonstrated understanding of client-initiated audits and organizational controls.
Familiarity with CISA, ISO Standards, NIST, and SOC standards.
Proven track record of building strong relationships resulting in successful outcomes.
Ability to collaborate effectively with a global team spanning multiple time zones.
Competencies
Exceptional communication and interpersonal skills, adept at engaging and influencing stakeholders across all levels. Demonstrated flexibility and negotiation prowess to achieve optimal outcomes.
Proficient in efficiently managing multiple concurrent projects, with a keen ability to adapt as priorities evolve. Exhibits creativity and perseverance in devising solutions.
Possesses strong analytical and problem-solving capabilities, proficient in assessing complex information and formulating actionable strategies.
Fosters robust working relationships with internal colleagues, facilitating collaboration and synergy within teams.
About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence .
Whats In It For
You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of
discovery to our work, and collaborate in close
partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Health & WellnessHealth care coverage designed for the mind and body.
Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills.
Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.Recruitment Fraud Alert
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
---- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
