Telecaller

A Telecaller , also known as a telemarketer or phone sales representative, is responsible for making outbound calls to potential and existing customers to promote products or services and build customer relationships. They also handle inbound calls, address customer inquiries, and resolve inquries. Key responsibilities include maintaining accurate call logs, updating customer records, and meeting sales targets.  Key Responsibilities: Outbound Calling: Making a high volume of calls to potential customers to explain product or service features and benefits, and persuade them to make a purchase or schedule an appointment.  Inbound Handling: Addressing customer inquiries, providing information, and resolving complaints over the phone.  Lead Generation: Identifying and qualifying potential customers through phone conversations.  Sales Generation: Achieving sales targets and quotas through effective communication and persuasion.  Customer Relationship Management: Building rapport with customers, maintaining positive relationships, and ensuring customer satisfaction.  Maintaining Records: Accurately documenting all customer interactions in the CRM system.  Following Up: Conducting follow-up calls to nurture leads and provide additional information.  Product Knowledge: Staying updated on product knowledge and industry trends to effectively communicate with customers.  Meeting Targets: Achieving individual and team sales goals by effectively promoting products and services.  Skills and Qualifications: Excellent communication and interpersonal skills. Strong persuasive and sales skills. Ability to handle rejection and maintain a positive attitude. Good listening and problem-solving skills. Ability to work independently and as part of a team. Basic computer skills. Fluency in the local language. Ability to learn quickly and adapt to new products and services.