Tele Counsellor for Clinic

We are seeking an experienced and compassionate Tele-Counsellor to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound calls, explaining treatments and services, converting inquiries into appointments, and maintaining a high level of client satisfaction.

Key Responsibilities:

• Handle calls from new and existing patients to provide information about treatments and procedures.
• Understand patient concerns and recommend suitable services based on their needs.
• Follow up on leads generated from campaigns, social media, website, and referrals.
• Maintain accurate records of all interactions in the CRM system.
• Convert inquiries into consultations/appointments.
• Coordinate with in-clinic staff to ensure smooth patient experiences.
• Achieve monthly conversion and appointment targets.
• Educate patients about treatment timelines, post-care instructions, and cost estimates.
• Build rapport with clients and ensure a professional, reassuring tone in every interaction.

Skills and Qualifications:

• Minimum 3 years of tele-counselling experience, preferably in a clinic, hospital, or aesthetic setup.
• Excellent verbal communication and interpersonal skills.
• Good command over English and Hindi (additional languages are a plus).
• Strong sales, persuasion, and objection-handling abilities.
• Familiarity with CRM software and patient management systems.
• Empathetic, patient-focused, and confident approach.

Job Type: Full-time

Pay: ₹22,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person